Us customs jobs in Union City, New Jersey - Page 4Create job alerts

Job Description Job Title: Director of Customs Brokerage Department: Operations / Compliance Position Summary The Director of Customs Brokerage is responsible for overseeing all aspects of the company’s customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations. This role will provide strategic leadership to optimize brokerage processes, maintain strong client relationships, and ensure operational excellence across all import and export activities. Key Responsibilities Leadership & Strategy • Lead and manage the Customs Brokerage department, including licensed brokers, entry writers, and compliance staff., • Develop and implement strategic initiatives to improve efficiency, compliance, and profitability within brokerage operations., • Ensure compliance with all CBP regulations, Partner Government Agency (PGA) requirements, and trade laws., • Maintain the company’s Customs Brokerage license and oversee adherence to all corporate compliance programs., • Stay current with changes in trade regulations, tariffs, and import/export policies; communicate updates internally and to clients., • Oversee the timely and accurate processing of import and export entries., • Evaluate and implement technology solutions to streamline brokerage workflows and documentation., • Monitor key performance indicators (KPIs) and develop action plans for continuous improvement., • Serve as a subject matter expert for clients, providing guidance on customs procedures, trade compliance, and tariff classifications., • Support sales and account management teams in developing new business opportunities within the customs brokerage and trade compliance sectors., • Recruit, train, and mentor staff, fostering a culture of accountability, professional growth, and regulatory excellence. Education & Licensing • Bachelor’s degree in Supply Chain Management, International Business, or related field required., • Licensed U.S. Customs Broker required., • 10+ years of experience in customs brokerage, import/export compliance, or related logistics functions., • 5+ years in a senior management or director-level role within a customs brokerage or freight forwarding organization., • Deep knowledge of U.S. import/export laws, HTS classification, valuation, and PGA requirements., • Strong leadership, organizational, and communication skills., • Expertise in ACE, ABI systems, and brokerage software platforms (e.g., Descartes, WiseTech, CargoWise)., • Compliance audit scores and accuracy rates., • Entry processing turnaround time and clearance efficiency., • Customer satisfaction and retention., • Revenue growth and profitability within the brokerage division., • Competitive salary and performance-based bonus, • Comprehensive benefits package (health, dental, vision, 401(k), etc.), • Professional development and continuing education supportCompany DescriptionAbout Our Company We are more than just an international logistics provider—we are a proudly independent, innovative leader in supply chain solutions and global trade compliance. With a commitment to excellence, we offer exceptional opportunities for career advancement and personal development in both trade compliance and business development. Our mission is clear: to deliver the highest standard of customer service, competitive pricing, and value-added services that truly set us apart in the industry. What distinguishes us is not only what we do, but how we do it—with integrity, efficiency, and a forward-thinking approach that drives success for our clients and our team.About Our Company\r\n\r\nWe are more than just an international logistics provider—we are a proudly independent, innovative leader in supply chain solutions and global trade compliance.\r\n\r\nWith a commitment to excellence, we offer exceptional opportunities for career advancement and personal development in both trade compliance and business development. Our mission is clear: to deliver the highest standard of customer service, competitive pricing, and value-added services that truly set us apart in the industry.\r\n\r\nWhat distinguishes us is not only what we do, but how we do it—with integrity, efficiency, and a forward-thinking approach that drives success for our clients and our team.

Job DescriptionAbout Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Exciting Trade Advisory Opportunity to Help Make Global Trade EasyThe opportunity: The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions. The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company's values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients. You will: • Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc., • Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations., • Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery., • Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team., • Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates., • Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert., • Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members., • Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team., • Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.You should have:, • Bachelor's degree from an accredited college/university., • Licensed Customs Broker required, J.D. or graduate degree highly preferred., • 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience., • Strong technical and business writing skills., • Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities., • Expertise with Microsoft Office suite and Google equivalents., • Strong data analytical skills., • Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance. #LIOnsite The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this position (this does not include bonus, equity and benefits):$110,880—$138,600 USDCommitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information.

Job Description The Associate Director of Program Operations ensures the smooth planning and execution of all programs, events, and lifecycle processes connected to Jewish Life at JCP. This role reports to the Executive Director, with close collaboration and content guidance from the Head Rabbi (Director of Jewish Life). You’ll partner with the Rabbis, Executive Director, Community Events Manager, and lay leaders to bring JCP’s Jewish Life vision to life, ensuring programs are beautifully executed, logistics are seamless, and our Rabbis are empowered to focus on spiritual and community leadership. The ideal candidate is an enthusiastic self-starter with strong project management skills, excellent communication, and a warm, polished presence. Key ResponsibilitiesJewish Life Department Operations • Plan and maintain the annual Jewish Life calendar, ensuring accuracy and coordination across ECC, HSP, and Development teams., • Develop and manage the Jewish Life department budget in collaboration with the Executive Director and Finance Director, incorporating input from the Rabbis on program priorities., • Prepare departmental reports and updates for Board and Committee meetings., • Supervise and support the Community Events Manager in delivering high-quality Jewish Life and lifecycle events (with performance management led by the Executive Director)., • Maintain CRM accuracy, ensuring all relevant member data and lifecycle details are recorded following interactions with clergy or lay leaders.Jewish Life Programming & Events, • Partner with the Rabbis to plan and execute educational programs, holiday observances, speaker series, and special events., • Serve as staff liaison to the Kindness Committee and Israel Committee, facilitating communication, tracking progress, and aligning efforts with JCP’s broader strategy., • Coordinate logistics for High Holy Day services, including venues, materials, staffing, and youth programming (in partnership with the HSP Director)., • Plan and execute JCP’s annual community trip to Israel, managing logistics and partner relationships.Lifecycle Coordination, • Serve as the primary point of contact for lifecycle inquiries, providing clear information about membership, policies, and requirements., • Coordinate logistics and communications for lifecycle events and B’nai Mitzvah ceremonies (approximately 25 annually), including scheduling, staffing, and liaising with tutors and families., • Maintain the lifecycle calendar, routing clergy assignments and approvals through the Head Rabbi., • Ensure all relevant information and dates are tracked in the CRM for visibility across departments.Stewardship & Community Engagement, • Support the Rabbis and Executive Director in their roles as community stewards by helping identify and track engagement opportunities with members and donors., • Collaborate with staff and lay leadership to strengthen relationships, improve communication, and enhance the member experience.Success in this Role Looks Like, • Programs and lifecycle events run smoothly, on budget, and with strong attendance., • The Rabbis can focus on pastoral, spiritual, and community leadership rather than logistics., • Systems and calendars are accurate, integrated, and easily understood across departments., • Families feel well-supported and informed throughout lifecycle milestones., • Feedback from community members and staff reflects exceptional organization and responsiveness. Requirements • 3–5 years of professional experience, preferably in a non-profit or Jewish communal setting., • At least 1 year of supervisory experience (formal or project-based)., • Strong project management, organization, and time-management skills., • Excellent communication skills (written, verbal, and interpersonal)., • Warm, professional demeanor and ability to build trust with staff, families, and volunteers., • Comfort working collaboratively across multiple stakeholders and priorities., • Familiarity with Jewish customs, lifecycle traditions, and holidays; deep knowledge not required but interest in learning is essential., • Join a vibrant, inclusive Jewish community making a meaningful impact in downtown NYC., • Collaborate closely with passionate clergy, professional staff, and lay leaders., • Gain exposure to all aspects of nonprofit operations and Jewish communal programming., • Enjoy a dynamic role with variety, autonomy, and the opportunity to grow., • Opportunity to travel annually to Israel as part of community trips. The Details • Salary: $85,000 - $90,000, commensurate with experience., • Benefits: Comprehensive health insurance (fully subsidized) for individuals, vision and dental coverage; retirement plan; short & long term disability; FSA & pre tax transit benefit., • Time Off: 2 weeks PTO, sick days, 10 US holidays (incl. Fri after Thanksgiving) and a number of Jewish holidays, • Schedule: Flexible Working: Hybrid model, with 4 days in office required and micro-flexibility built into your schedule. This role does require working some shabbats, evenings, weekends and high holidays, with replacement days off during the week.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement Responsibilities • Working on shift to perform scheduled preventative maintenance including cleaning, lubricating parts, inspecting components (sensors, motors, drive belts etc.) repair or replacement of parts where applicable etc., • Respond to breakdowns as they occur, performing reactive maintenance and resolving system faults in a timely manner., • Understand the system operation and troubleshoot issues for the customers Operations Team efficiently., • Complete work order forms and write reports on fault resolution., • Correspond with companys 24/7 Help Desk based in Germany (in English language)., • Some heavy lifting and heavy-duty tasks such as large motor replacement., • Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:, • Completing all the required and assigned HSE training to a satisfactory level., • Participating in all HSE related activities as required, including incident investigations, interviews, auditing and assessment etc., • Engineering background with minimum 4 years experience in the maintenance of industrial / mechanical systems., • Experience with electrical systems., • Astute problem solver with ability to work independently., • Good command of English language and clear communicator, both verbal and written., • Able to work effectively under pressure., • Technical expertise related to automation and industrial systems, • Approval thorough JFK Credentialing Office for an SIDA Badge with CBP Seal Clearance to access the worksite location. This requires:, • Customs and Border Protection background check, • Criminal History Record Check, • TSA Security Threat Assessment

Job Description Customs Brokerage Import Manager. Licensed Required Department: Customs Brokerage Level: Manager/Supervisor Overview: Salary Range: $85,000–$125,000 Position Summary The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements. ResponsibilitiesEssential Duties and Responsibilities • Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy., • Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers., • Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding., • Ensure accurate documentation is created and transmitted to government agencies. Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations., • Represent customers to CBP as needed., • Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training., • Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates., • Review and enhance account profitability, billing accuracy, and timeliness., • Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts/rates with delivery agents., • Prepare monthly reports for management., • Train and onboard new staff., • Conduct entry audits., • Support accounts receivable collections when needed. Customs Brokerage Responsibilities In certain branches, the Import Manager oversees customs brokerage activities and functions as the broker of record. Responsibilities include: • Serving as the licensed broker responsible to US Customs., • Interfacing with government agencies and maintaining positive relationships., • Maintaining customer bond and power of attorney files., • Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution., • Managing the audit program to ensure continual compliance., • Conducting audits and assessing import compliance on all customs brokerage files., • Supervise Import Supervisors and staff., • Interview, hire, and train employees., • Plan, assign, and direct work., • Appraise performance, reward, and discipline employees., • Address complaints and resolve problems in accordance with company policies and applicable laws. QualificationsEducation and Experience • Associate degree required; bachelor’s degree preferred., • Minimum 5 years of experience handling imports., • At least 3 years of supervisory experience., • Equivalent combinations of education and experience may be considered. Customs Broker License, • A Customs Broker’s License is required in small and medium-sized branches where the Import Manager directly oversees CHB functions., • A license is preferred but not required in larger branches where a licensed broker has direct CHB responsibility., • A Customs Broker’s License is required Essential Job Functions • Strong customer service and communication skills with the ability to handle a wide range of people and inquiries., • Excellent organizational and time management skills., • Ability to manage multiple priorities and lead a profit center., • Capable of reporting on revenue generation, profit, and loss. Benefits A comprehensive benefits package is offered, which may include: • Medical, Dental, and Vision coverage beginning the 1st of the month after hire., • 401(k) with company match., • Flexible Spending Accounts., • Life and AD&D Insurance., • Short- and Long-Term Disability., • Tuition Assistance Program., • Commuter Benefits.

Job DescriptionDescription: Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Strategic Account Manager for the Export department in our Jersey City office. This position offers an exceptional opportunity to participate in the continued growth and expansion of a well-respected organization. Responsibilities Include But Are Not Limited To: • Supervises LLP and Export operations., • Trains and advises the members of team in areas of export processes, export regulations, billing systems and accounting procedures., • Trains and advises the members of the team in areas of LLP execution and data management., • Monitors the team’s performance and identifies transactions and tasks that require special handling or expediting., • Works with clients to execute against blueprint and contracted obligations., • Oversees timely billing (invoice release) & accountability for profit on assigned shipments., • Oversees Preparations, maintains and distributes customer reports and other reports as needed by management., • Provides high level of customer service through pro-active communication with clients via email and phone and EDI concerning status of their shipments., • Completes daily reporting of operational/quality requirements., • Manages and establish processes for department quotes., • Ensures timely and accurately closing/billing of all shipments., • Prepares reports required by customers and Leschaco management., • Alerts clients of special areas of concern or potential problems in their process., • Ensures that all shipment deviations are properly recorded in the Leschaco ABS system., • Communicates changes of U.S. and foreign shipping regulations and procedures to clients., • Oversees the customer export freight forwarding and NVOCC orders according to customer order instructions and profile; US Export regulations, FMC regulations, Leschaco Company and ISO procedures., • Observes and documents individual and team performance and gives feedback., • Ensures export compliance is completed timely and accurate., • Minimum 5 years’ experience in a Supervisory role, • Minimum 5 years’ experience with USA Export Regulations, Incoterms, NVOCC concepts, ISO 9001 procedures and CFR49 hazardous materials regulations., • 5 to 7 years industry experience., • Bachelor's degree (B.A.), • Must possess the ability in problem-solving and experience in managing customer complaints, • Must have the ability multi-task and to deal with dynamic problems and variables., • Must be able to prioritize workload, work independently, be a team player and work in a fast paced environment, • Must possess excellent written and verbal communication skills, • Medical, • Dental, • Vision, • Flexible Spending Account (Medical and Dependent Care), • 401(k) with company match, • Company paid Life Insurance, Short-Term Disability and Long-Term Disability, • Paid Holidays plus PTO and Sick Leave, • Voluntary Time Off, • Employee Assistance Program, • Tuition Reimbursement, • Employee Referral Program Background check required. Only those considered for the position will be contacted. Thank you for your interest.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job Description Summary The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Core Competencies: • Technical Competence & Knowledge, • Leadership, • Analytical, • Communication skills, • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements., • Computer system proficiency for airline booking and load planning., • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products., • Breakdown Airwaybills (AWBs) in accordance with airline requirements., • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness., • Send special handling telexes/messages in accordance with airline requirements & regulations., • Release flights and check for completion of data transfer between computer systems to the extent possible., • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations., • Ensure documents are filed with CBP in accordance with required deadlines., • Answer queries, tracing actions in a timely manner., • Ensure retention of required delivery records., • Initiate freight discrepancy action where required., • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),, • Ensuring secure storage as required., • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations., • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements., • Document locations received from check in process on correct tallies, verifying totals for accuracy., • Initiate discrepancy messaging as appropriate after completion of check in., • Prepare, assign documents and notification to consignees and/or brokers., • Finalize shipments in Computer systems when required., • Verify that complete shipments have been appropriately signed for and the documentation finalized., • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification