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SHOWROOM COORDINATOR / CONCIERGE: As the voice and face of the company, we are looking for someone to leave a positive first impression on our clients. The client experience begins at the front desk, and it is here that we must portray our values and strengths as a company, by providing a personalized, efficient and pleasant experience for every client. Acting as a liaison with the sales teams, this role is crucial to the sales experience for everyone. MAIN TASKS & RESPONSIBILITIES: This role requires someone that can be at the front desk each day, interfacing between clients and sales staff, phone and computer. From this location, they are required to: • Provide front-desk customer service to clients., • Set the tone for a professional/positive experience., • Greet and route all incoming clients (phone or in person)., • Act as the liaison between the clients and sales teams., • ‘Diagnose’ and collect preliminary information from the client to then relay to salesperson (act as a first filter and add value to the experience)., • Run all credit card sales using the credit card machine and close out end of day., • Manage daily office calendar (appointments/absences/trainings…), • Run daily/weekly/monthly reports from the system as support to the sales teams., • Provide support to the sales teams for all front-office needs., • Monitor leads email and route requests accordingly., • Become familiar with the showroom product to help service the client when needed., • Ensure that someone is covering the front desk at all times. Inform when stepping away for lunch or break, so others can cover. QUALIFICATIONS: Candidate must have/be: • Good language skills, professional tone and vocabulary in English., • Personable and service oriented., • Professional presentation and manner of dress/style., • Good communicator, both verbally and in writing., • Computer skills for email and calendar (Microsoft office)., • Organized and pays close attention to detail., • Basic accounting skills., • Legal status to work in the United States., • SAP knowledge a plus. SAP skills needed as part of the role. Training provided., • Design enthusiast a plus. CHARACTERISTICS: The right candidate: • Is sociable and enjoys being around people., • Thrives in a fast-paced environment, interacting with different people and personalities., • Is mindful and respectful of their impact on the overall client experience., • Is team oriented and has the ability to multi-task., • Takes ownership of their position and demonstrates initiative to problem solve., • Proactive attitude and spirit. COMPENSATION & BENEFITS: • Salary based on experience, • Competitive medical and dental insurance, • Generous accrued Paid Time Off, • Commuter benefits, • Flexible Spending Account (FSA) after six months of employment, • 401k available after 12 months of employment EMPLOYMENT TYPE • Full-time, Monday-Friday, 8am – 5pm, • In person, Flatiron District, Manhattan

Riders Alliance fights for affordable and world-class public transit in order to build a more just and sustainable New York. We organize subway and bus riders to build grassroots power across racial, economic, and neighborhood lines: holding our elected officials accountable, engaging the public, and taking direct action to guarantee that riders have a powerful voice in the decisions that affect us. We are embarking on a major campaign to expand our membership and grow the political power of outer-borough transit riders in New York City. This summer, our organizing will focus on winning deeper affordability for transit riders and faster, more reliable bus service citywide. We’re hiring a Temporary Field Organizer to work closely with our dynamic organizing team to engage community members in Queens, Brooklyn, and the Bronx through summerlong canvassing days, community meetings, and community outreach activities. This is a full-time, temporary position starting around June 8 and ending around August 28. This position is offered as a part of New York Foundation’s Summer Internship in Community Organizing, which offers interns unique professional development opportunities, including attending organizing trainings with the ANHD’s Center for Community Leadership, and runs from June 11 through August 20. In line with the Internship Guidelines and goals of increasing young people’s interest in community organizing as a long-term career, Temporary Field Organizer will earn $33/hour and be eligible for some paid time off and transit reimbursement. You will be responsible for: • Acting as field lead for canvassing and community outreach days in Brooklyn, Queens, and the Bronx, coordinating and and supervising a team of part-time canvassers to recruit transit riders to join Riders Alliance, • Coaching and proving in-field support junior interns, including materials, talking points, location scouting, and ensuring that each shift is meeting its strategic goals, • Attending meetings with community stakeholders, including elected officials, community boards, and business leaders to advocate for faster, more reliable bus service, • Helping to organize community meetings, member trainings, and community events to educate transit riders aimed at developing new leaders, • Identifying potential leaders to be more involved in Riders Alliance campaigns, • Overseeing data tracking on member engagement and outreach Required qualifications: • Minimum of 2 years in grassroots organizing where you have demonstrated success in developing leadership, and recruiting/ retaining members., • Excellent people skills: ability to quickly build relationships, to listen to and persuade people, and to engage people effectively around a common goal., • A record of organizing in diverse settings, including low-income communities and communities of color., • Flexible schedule, with availability to work some evenings and weekends, and willingness to travel to neighborhoods in all boroughs of New York City., • Familiarity with communities in Brooklyn, Queens, or the Bronx and/or lived experience as a Brooklyn, Queens or Bronx transit rider. How to apply: • Applicants must meet New York Foundation’s specific grant terms., • Applications are due before May 15., • Applications are considered on a rolling basis; early applications are encouraged. Riders Alliance is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Riders Alliance values diversity in backgrounds and in experiences that are reflective of the city it serves. Applicants of all backgrounds are strongly encouraged and welcomed to apply.

About Us We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our ___ combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At ___, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis with the following four stages: • Initial Conversation – An online meeting with Maddie, a member of our People team, to learn about your skills & experiences and for you to explore what it is like to work with us., • Line Manager Interview – An online meeting with the hiring manager(s) to specifically discuss the role further., • Team Interview & Assessment – An onsite opportunity to meet the wider team, sometimes accompanied by an assessment or presentation on a topic related to the role., • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision. Job Summary As the Customer Success Manager you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff. As a highly client and site facing role, you will set the tone for communication with US healthcare customers, ensuring seamless adoption, retention, and growth of Cyted’s medical device. You will be the operational backbone of customer delivery, including scheduling, logistics, reporting, and CRM management. Establishing Cyted’s customer success function from the ground up, you will design processes, systems, and best practices while personally managing key customer accounts. As the business scales, you will lay the groundwork for future team growth and leadership, ensuring a strong foundation for predictable renewals, adoption, and customer satisfaction. Acting as a strategic partner, you will clarify customer objectives, define success measures, and drive utilisation to deliver clinical and operational value. This requires proactive monitoring of account health, identifying risks and opportunities, and ensuring feedback informs Cyted’s products and processes. You will triage and resolve customer enquiries, serving as a key liaison across sales, billing and laboratory teams to ensure timely and effective issue resolution. Working Pattern and Location The role is a full-time position with a standard 40 hour working week. The role holder may be required to work flexibly. The Customer Success Manager - Diagnostics will be remote based, located on the eastern time zones and may need to visit other company sites when and if required. What you will be doing Operational Implementation, Delivery and Team Ownership • Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions., • Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices., • Set clear goals, success measures, and reporting methods to monitor customer health and performance., • Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution., • Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance., • Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion., • Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes., • Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action., • Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership., • Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth., • Earn customer confidence as the first line of support for customer enquiries, problem-solving across technical, operational, clinical, and administrative domains., • Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution., • Record all interactions, escalations, and outcomes in CRM or ticketing systems to ensure traceability and learning. How we work At Cyted, how we work matters just as much as what we build. Our values shape how we partner with healthcare providers, support clinicians, and ultimately deliver earlier, better care for patients. As a Customer Success Manager in the US, you’ll bring those values to life through the way you work with customers every day - hands-on, accountable, and deeply invested in outcomes. We care deeply about the patients and clinicians who rely on our diagnostics. For you, care means being close to the detail: making sure sites are set up properly, workflows actually work in real clinical settings, and customers feel supported at every step. You’ll take the time to understand the pressures on healthcare teams and do whatever it takes to remove friction - whether that’s solving a scheduling issue, fixing a process gap, or jumping on a call to unblock a site. This is a role for someone who will own the basics as well as the bigger picture. You won’t just design customer success processes - you’ll run them. You’ll manage onboarding, training, troubleshooting, reporting, and follow-up yourself. You will be happy to execute with any task, if it helps a customer succeed. You’ll build credibility by being reliable, responsive, and willing to get your hands dirty. We aim high, but we’re practical. We’re scaling in a complex, regulated healthcare environment, and we need people who are comfortable operating in that reality. You’ll help establish what great customer success looks like for Cyted in the US - building repeatable processes while staying flexible enough to handle the nuances of each clinical partner. Experience in healthcare, diagnostics, or medical devices will help you navigate regulatory expectations, clinical workflows, and stakeholder dynamics with confidence. You’ll be expected to dive deep into the details. You’ll understand how our diagnostic fits into clinical workflows, how sites operate day to day, and where things can go wrong. You’ll spot issues early, connect the dots across commercial, operations, lab, and product teams, and solve problems rather than passing them along. We encourage you to challenge and then commit. You’ll have a voice in shaping how customer success works at Cyted - what we prioritise, how we engage customers, and how the function grows over time. You’ll question what isn’t working, propose better approaches, and then commit fully once a direction is set. Above all, we deliver. This role is about momentum and follow-through. You’ll be the person customers rely on, the one who closes loops, fixes issues, and ensures adoption actually happens. Every site you support, every problem you resolve, and every relationship you strengthen helps Cyted bring earlier cancer detection to more patients. This is how we work at Cyted. If you’re a hands-on, healthcare-aware Customer Success Manager who takes pride in doing the work, we should talk. Person Specification We’re seeking a proactive, hands-on and relationship-driven Customer Success Manager who thrives in fast-moving environments and combines strategic insight with operational excellence. The ideal candidate will have excellent experience managing healthcare or diagnostics partnerships, with empathy, communication skills, and analytical mindset to ensure Cyted’s customers are fully supported and set up for success. • Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field (preferred, but not essential with relevant experience)., • 3–5 years’ experience in a customer-facing role such as customer success, account management, operations, or support., • Experience working in healthcare, diagnostics, or medical technology environments., • Proven ability to triage, manage, and escalate customer issues in a structured, professional, and timely manner., • Excellent communication and interpersonal skills, with confidence engaging clinicians, administrators, and operational teams., • Strong organisational and time-management skills, able to manage multiple customers, workflows, and priorities simultaneously., • Hands-on, practical problem-solving approach, comfortable resolving routine issues independently and escalating when appropriate., • Understanding of healthcare operational workflows, including onboarding, training, scheduling, and customer support processes., • Experience using CRM, ticketing, or reporting tools to track customer interactions, issues, and outcomes., • Customer-first mindset with a proactive, solution-oriented approach to driving adoption and satisfaction., • Adaptable and self-directed, comfortable working in a fast-paced, remote-first environment., • Collaborative team player, able to work effectively across commercial, operations, laboratory, and product teams., • Resilient and dependable, able to stay calm and effective in regulated, high-stakes healthcare settings. Benefits At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success. Financial & Retirement Benefits: • 401(k) Safe Harbor Plan with employer match:, • Dollar-for-dollar match on the first 1%, • 50 cents on the dollar up to 6%, • Automatic enrolment after 2 months, • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growthHealth & Insurance Coverage:, • Access to the company's medical insurance with company contributions of up to $1000/month, • Access to self-pay vision and dental insurance options, • Life Insurance: 3x your annual base earnings, employer-paid, • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,, • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks, • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeingLeave & Time Off:, • 20 vacation days per year, • 8 sick days, • 8 paid holidays, • Parental Leave:, • 6 weeks fully paid primary caregiver leave, • 2 weeks fully paid secondary caregiver leave, • Holiday Purchase Scheme: Buy up to 5 extra vacation days per yearLearning, Development & Culture:, • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role, • Regular Company Events: Including summer and holiday parties, team socials, and more

Job Title: Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Chief Customer Officer Location: US – Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies. We are growing rapidly and looking for talented, high-impact players to join our team! Role Overview: This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov’s solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Sales, Product Management, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov’s innovation and delivery. This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings. Being a CSM requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and enthusiastic about driving digital transformation in the public sector. Responsibilities: Customer Consultation & Engagement • Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels., • Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights., • Help maintain customer documentation, success plan tracking, and account records. Data, Insights & Reporting • Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team., • Prepare dashboards, meeting summaries, and materials for QBRs/EBRs., • Assist in gathering customer feedback and organizing it for internal teams. Retention & Expansion • Convey value by demonstrating progress in the customer’s program outcomes., • Hold Strategic/Executive Business Reviews to ensure value is realized at the leadership level., • Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives. Cross‑Functional Coordination • Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service., • Document product issues or enhancement requests and monitor progress toward resolution., • Support internal process improvements, including the use of AI tools to increase efficiency where appropriate. Customer Education • Maintain up‑to‑date knowledge of SimpliGov features to provide accurate guidance and direct customers to appropriate resources. Qualifications: • 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required)., • Strong background working with government or public sector clients (required)., • Proven ability to influence senior stakeholders and present strategic recommendations to executives., • Operates with a bias to action and enthusiastically embraces change management., • Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization., • Strong account management skills with a track record of managing complex, multi-stakeholder initiatives., • Experience with SaaS/cloud-based applications and digital transformation programs., • Excellent communication, presentation, and interpersonal skills., • Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes., • Skilled in developing product use cases and guiding customers on best practices., • Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment., • Passionate about public service and improving citizen experiences through technology., • Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time. What We Offer: • Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs), • Company-sponsored life, short-term, and long-term disability insurance, • 11 Paid holidays, • Flexible time off, • 401k plan with 4% employer match, • Monthly home office stipend, • Monthly wellness stipend Why Join SimpliGov? At SimpliGov, you’ll be part of a mission‑driven team transforming how government works. We help state and local agencies modernize their processes and deliver better services to their communities. As a Customer Success Manager, you will gain hands‑on experience working with customers, technology teams, and real public‑impact projects—while developing the skills and experience needed to advance your career. Legal Disclaimers: SimpliGov does not currently sponsor applicants for work visas. The US base salary range for this full-time position begins at $100,000+ bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Job Description Position located at: 2168 Central Park Ave, Yonkers, NY POSITION SUMMARY: The Administrative Assistant plays a vital role in ensuring smooth and efficient daily operations while upholding the highest standards of client service. Acting as the central point of coordination within the office, this individual is expected to be dependable, personable, punctual, and assertive. Key responsibilities include managing client interactions, routing calls, processing mail, and maintaining organized and accurate data systems. The Administrative Assistant is instrumental in facilitating a professional environment that consistently meets or exceeds client expectations. RESPONSIBILITIES: CLIENT RELATED SERVICES • Serve as the first point of contact for clients, ensuring a professional and welcoming experience., • Documents all in-office visits following the process and procedures., • Answering and routing incoming calls to the appropriate department., • Filter client calls by identifying urgent matters and following the call escalation process., • Responsible for returning missed calls and assigned callbacks provided by the Manager., • Responsible for retrieving voice messages left on Main Lines., • Handles each call with a positive, helpful attitude while being thorough in concise., • Assist with client referrals and ensure timely follow-up to maintain strong relationships and continuity of service., • Support business development efforts by attending events, distributing materials, and helping build a positive public presence for the firm., • Assist with posting content to all social media sites., • Assist with creating digital marketing, promotional material, and advertisements while ensuring brand consistency., • Processes all incoming and outgoing mail & packages via USPS, UPS and FedEx., • Fax and scan client documents in accordance with company procedures., • Collecting and routing hand-delivered packages., • Inventory management of office supplies, cleaning supplies, marketing supplies, etc. will be responsible for notifying management of supplies that require replenishing., • Maintaining the cleanliness of the office waiting area, lobby, and other public areas., • Maintain strict confidentiality of client records and sensitive information in accordance with firm policies and legal regulations., • Categorize and upload incoming documents into the client’s matter, ensuring correct document type classification and creation of corresponding task(s)., • Complete client file requests in a timely and organized manner., • Minimum 1-2 years of administration experience, • 1-year experience in a call center environment preferred, • Provides a clean, polished, and professional appearance, • Proficient in relevant computer applications, • Excellent level of experience with the use of a computer and general office equipment such as printers, scanners, and copy machines, • Knowledge of customer service practices and principles, • Excellent data entry and typing skills, • Committed to providing quality service in relation to organization's mission, • Superior listening, verbal, and written communication skills, • Ability to handle stressful situations appropriately, • Ability to modify and adapt to improvements within the organization, • Ability to operate in a high-paced environment with a composed sense of urgency, • Excellent time management and organizational skills, • Bilingual/ Spanish speaking (Required) Physical Demands: While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, hear, bend, stoop, and have finger, hand, and arm dexterity. Work Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. We are a paperless work environment utilizing E-fax, Vonage Application, the Microsoft Office Suite package, & Smart Advocate legal database software.

The Enterprise Account Executive (Financial Services) will report to the Director of Enterprise GTM and own revenue growth across a portfolio of Scale AI's most strategic financial services customers and prospects. This role is focused on selling complex, agentic AI solutions -autonomous workflows powered by LLMs and human-in-the-loop systems - into large banks, insurers, asset managers, and fintechs. You will operate as a strategic partner to senior executives across the business, technology, and risk organizations - helping them reimagine core workflows (e.g., underwriting, fraud detection, KYC, claims, research, and operations) through AI agents. This is a highly consultative, technical enterprise sales role requiring deep domain fluency, executive presence, and the ability to navigate regulatory, security, and multi-stakeholder complexity. You will own the full customer lifecycle - from origination through close, deployment, and expansion - while acting as the quarterback across Solutions Engineering, Product, Research, and Delivery teams to land and scale high-impact AI programs. • Own and expand relationships with the largest financial services institutions (banks, insurers, capital markets, fintech), focusing on high-impact, multi-year AI transformations, • Sell agentic AI solutions by mapping Scale's capabilities to mission-critical workflows (e.g., underwriting, fraud, compliance, customer ops, investment research), • Build trusted relationships with executive stakeholders (CIO, CTO, Chief Data/AI Officer, Heads of Risk/Operations/Lines of Business) and guide enterprise AI strategy, • Develop and execute multi-threaded account plans that drive net-new revenue, expansion, and long-term platform adoption, • Lead complex deal cycles, including business case development, ROI modeling, and mutual close plans across new business, renewals, and expansions, • Partner deeply with Solutions Engineering to shape and land technically credible pilots, POVs, and production deployments, • Navigate regulatory, security, and procurement processes unique to financial services environments, • Act as the voice of the customer internally-informing product roadmap, agent design, and vertical-specific solutions, • Maintain a strong command of pipeline, forecasting, and deal hygiene using Salesforce, Clari, and related tools, • Operate with urgency and precision in a fast-paced, highly cross-functional environment, • 8-12+ years of enterprise sales experience, with significant focus on financial services (banking, insurance, capital markets, or fintech), • Proven track record of closing and expanding large, complex, multi-million dollar enterprise deals within highly regulated environments, • Experience selling AI/ML, data platforms, or workflow automation technologies, with the ability to position agentic / LLM-driven solutions at a business and technical level, • Deep understanding of financial services workflows (e.g., underwriting, claims, fraud, KYC/AML, research, operations) and how technology transforms them, • Demonstrated success engaging and influencing executive stakeholders, including building and delivering compelling business cases and ROI narratives, • Strong command of enterprise sales methodology, including account planning, multi-threading, and disciplined forecasting, • Ability to navigate ambiguity, long sales cycles, and complex stakeholder landscapes with high ownership and resilience, • Excellent communication and storytelling skills across both technical and non-technical audiences, • High level of business acumen, technical curiosity, and a consultative, customer-first mindset, • Experience selling agentic AI, LLM platforms, or automation solutions into financial services, • Background working with or alongside risk, compliance, or data organizations within large enterprises, • Familiarity with regulatory considerations (e.g., model risk management, auditability, data privacy) in AI deployments About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's ___ for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our ___ for additional information.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at ___. SmarterDx is seeking a Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills. This role is fully remote within the US • Manage a portfolio of existing, “live” customers on the SmarterDx platform, • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives, • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes, • Lead hand-offs from Sales to CS, through implementation and go-live, • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers, • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals, • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data, • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements, • Surface customer success stories, and help build a list of reference customers, • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch, • 3-5+ years experience working in customer success or account management with hospital and/or health system clients, • Hospital revenue cycle experience is essential, • You take radical ownership over troubleshooting problems, • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out, • You are gracious, empathetic, and excellent in written and verbal communication, • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner, • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”, • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA, • Prior experience at a startup--especially as an early member of a new Customer Success team, • Experience using Jira to create and manage tasks and issues, • Strong experience with data analytics $120,000 - $140,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. As Head of Customer Experience at Tiger Data 🐯, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy. This is a pivotal role for a pivotal moment. Tiger Data is expanding into larger enterprise accounts, and we need a senior customer leader who can help us build the operating system for that next stage of growth: how we serve customers, how Customer Success and Technical Support work together, how we partner with Pre-Sales and Implementation, how we surface customer signal back into Product and Engineering, and how we turn great customer experience into retention, expansion, and trust. This is not a “manage from the sky” role. You’ll lead managers and build scalable systems, but you’ll also be close to the work: jumping into customer escalations, pressure-testing processes, coaching leaders, inspecting account health, and helping the team make crisp decisions when the playbook is still being written. We need someone who can zoom out to design the system, then zoom back in to fix the handoffs, coach the team, and help unblock a customer escalation. You will report to our VP of Engineering and lead the Customer Success and Technical Support organizations. 📍 This role is remote. We are open to candidates in North or South America. Due to the distributed nature of our team and customer base, flexibility working across Europe and US time zones is a requirement. What you will be responsible for in this role: * Leading Tiger Data’s Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams. * Building and operationalizing Tiger Data’s customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts. * Partner to define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs. * Designing customer segmentation, engagement models, escalation paths, support coverage, success planning, health scoring, and renewal/expansion motions that scale. * Driving measurable improvements in adoption, retention, gross revenue retention, net revenue retention, expansion, customer satisfaction, time-to-resolution, support quality, and executive visibility into customer health. * Acting as the executive voice of the customer internally, turning customer trends, escalations, support patterns, and adoption signals into clear recommendations for Product, Engineering, GTM, and company leadership. * Building the next generation of customer operating rhythms: QBRs/EBRs, escalation reviews, customer health reviews, renewal risk reviews, expansion planning, support quality reviews, and executive customer reporting. * Coaching and developing managers while staying hands-on enough to understand the reality of the team’s work, customer pain points, and operational gaps. * Using AI thoughtfully to improve the customer experience and team productivity, including support workflows, knowledge management, customer health insights, escalation analysis, team enablement, and customer communication quality. * Hiring, developing, and retaining high-performing customer leaders and individual contributors who can operate with urgency, technical curiosity, ownership, and customer empathy. * Building systems and processes that make the team sharper, faster, and more accountable, without slowing down the startup pace that makes Tiger Data work. You could be a great fit if you: * Have significant experience leading Customer Success, Technical Support, Customer Experience, or post-sales teams in a high-growth B2B SaaS, infrastructure, database, developer tools, cloud, or technical platform company. * Have managed managers and led teams that include highly technical customer-facing talent, such as Technical Support Engineers, Customer Success Managers, Solutions Engineers, TAMs, or similar roles. * Have built or transformed post-sales operating models for enterprise customers, including segmentation, health scoring, adoption motions, renewal risk management, support models, escalation processes, and expansion partnership with Sales. * Understand how to serve technical customers. You do not need to be an engineer, but you need enough technical depth to build credibility with database, infrastructure, platform, and developer audiences. * Can operate at both strategic and tactical altitude: you can define the customer experience vision, communicate it to executives, and then jump into the messy details of churn risk, support escalations, or broken handoffs. * Have strong executive presence with customers and internal leaders, including the ability to navigate high-stakes escalations, renewals, expansion conversations, and roadmap trade-offs. * Know how to partner deeply with Sales, Pre-Sales, Implementation, Product, and Engineering without creating turf wars. You clarify ownership, reduce friction, and make the customer journey easier to run. * Are highly metrics-driven and can use data to diagnose customer risk, support quality, adoption patterns, renewal health, expansion opportunities, and team performance. * Have strong AI fluency and curiosity. You are already using, testing, or designing AI-enabled workflows to improve productivity, insight quality, customer communication, knowledge management, or operational scale. * Are a strong talent builder: you know how to coach managers, set a high bar, give direct feedback, build accountability, and create a team culture that is both high-empathy and high-performance. * Thrive in a startup environment where the job is not just to “own the function,” but to build the function while the company is moving fast. * Believe that organizations are strongest when they reflect the diversity of the world around them and actively work to make that a reality. You might not be a great fit if you: * You want a fully mature enterprise CS and Support machine where the systems, roles, handoffs, dashboards, and escalation paths are already neatly defined. * You prefer to manage through layers and dashboards instead of getting close to customers, managers, tickets, escalations, renewal risks, and process gaps. * You are uncomfortable with technical products or do not want to learn deeply about databases, PostgreSQL, cloud infrastructure, performance, reliability, or developer/customer workflows. * You see Customer Success, Technical Support, Sales, Implementation, Product, and Engineering as separate lanes rather than a single, connected customer experience. * You are more comfortable creating a strategy than driving execution, inspecting the work, and holding teams accountable for outcomes. * You struggle in fast-moving startup environments where priorities shift, information is imperfect, and leaders are expected to make clear decisions without waiting for perfect structure. * You are not excited about using AI to improve how customer-facing teams operate, learn, respond, and scale. * We respond to every applicant. * We review applications fairly and objectively, and shortlist based on relevant skills and experience. * We ensure clear and timely communication throughout your candidate journey. * We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. 👉 👉 Want to get a feel for how we work and what we value? Check out our blog post:___ We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here. We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Learn more at______ or follow us on Twitter______ (Please note that benefits may vary based on country.) * Flexible PTO and comprehensive family leave * Fridays off in August 😎 * Fully remote opportunities globally * Stock options for long-term growth * Monthly WiFi stipend * Professional development and educational resources 📚 * Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯

Position Summary: As a Product Manager, you'll play a vital role in our Product Management team, driving partner integration strategy and operating rhythms. You'll support the partner integration roadmap, prioritize integrations, liaise with critical partners to execute, and drive revenue directly via integrations. Acting as an intermediary between business requirements and engineering, you'll advocate for integration capabilities and partners internally and lead the team to make informed business decisions. Expected Duties: Integration Success: Maximize the output of the development team within a scrum framework to ensure success. Roadmap Prioritization: Drive product roadmap prioritization, clearly express backlog items, order items to best achieve goals, and optimize the value of the team's work. Partner Integration Delivery and Management • Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence., • Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs., • Participate in stand-up meetings, lead sprint planning, and facilitate product demos., • Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact. Cross-Functional Collaboration • Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions., • Partner with Engineering, Product, and Marketplace Partner team to drive alignment and unblock delivery. Data Analysis: Analyze process and outcome data to identify opportunities and recommend changes Customer and Partner Understanding: Understand user, customer and partner needs, working across departments to bring the partner products to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Experience: Bachelor's degree and 2-4 years of relevant professional experience in building partner integrations is strongly preferred (or equivalent work experience).

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the Seattle area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Valsoft builds and scales vertical market software companies. We partner with strong teams, invest for the long term, and run disciplined operating systems to drive sustainable growth across our portfolio. Carla AI is an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, Carla seamlessly transfers the call with full context. Carla was purpose built for the rental industry, starting with car rental operators across North America. Our platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. We are now establishing Carla AI as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. We’re hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI’s growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring Carla for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO of Carla AI and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with Carla answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything Carla related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Backed by Valsoft / Aspire Software, combining the stability of a global portfolio with the pace and ownership of a startup., • Competitive compensation and strong growth potential as the customer success function scales. #AspireSoftware #CarlaAI

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the Role Socure's mission is to verify 100% of good identities in real time and eliminate identity fraud across the digital economy. We're hiring a Developer Marketing Lead to own how Socure shows up with the developer and technical buyer audience — from the first API call to a fully deployed integration. You'll serve as the primary voice, strategist, and executor for developer-facing go-to-market efforts, acting as the connective tissue between Product, Engineering, and the field. This is a highly strategic, hands-on role for a senior marketer who thrives at the intersection of technical depth and commercial impact — someone who can speak fluently with engineers while driving the pipeline metrics that matter to sales. Location Requirements: We are currently only able to hire candidates located in one of our location hubs: New York City, NY; Washington, DC; Seattle, WA; Miami, FL; San Francisco, CA. What You'll Do Developer Positioning & Messaging * Define and execute a developer marketing strategy that spans awareness, activation, and retention across Socure's API and platform products. * Develop clear developer ICPs, technical value propositions, use cases, and competitive positioning that resonate with engineers, architects, and technical decision-makers. * Partner with Product and Engineering to embed differentiated data, capabilities, and insights into developer-facing narratives. * Translate complex AI-driven identity and fraud capabilities into compelling, technically credible content that developers trust and share. * Deliver field-ready and self-serve enablement — integration guides, technical decks, API playbooks, sandbox environments, and developer ROI tools — that accelerate time-to-value. Developer Campaign Strategy * Partner with GTM and Growth leaders to build and execute campaigns that generate qualified pipeline from technical audiences, including product-led growth motions. * Drive awareness within developer communities, forums, and ecosystems to position Socure as the default identity infrastructure for builders. * Own developer content programs: technical blogs, docs improvements, video walkthroughs, webinars, and conference presence (e.g., developer summits, API World, fintech hackathons). * Partner with RevOps to define success metrics, analyze funnel performance, and iterate — owning the developer funnel from first touch to activation. Cross-Functional Partnership * Act as the developer marketing owner during planning cycles, QBRs, and product launches. * Influence stakeholders across Product, Engineering, Sales, DevRel, and Marketing to ensure alignment between what's built and how it's positioned. * Establish and track KPIs tied to developer signups, API activations, sandbox-to-production conversion, and technical pipeline contribution. * Bring market insights, developer community signals, competitive intelligence, and industry trends into GTM strategy discussions. What You Bring * 6–8 years of B2B marketing experience, with a meaningful portion in developer marketing, product marketing for API/platform products, or technical content strategy. * Demonstrated success driving measurable pipeline and product adoption through developer-focused programs and technical go-to-market motions. * Strong ability to translate complex, AI-driven or data-centric technology into clear, compelling narratives for technical audiences — without losing the nuance. * Experience partnering closely with engineering and product teams, and influencing cross-functional stakeholders without direct authority. * Analytical rigor and a track record of tying developer marketing programs to business outcomes (activation rates, pipeline, retention). * Strong project management skills and the ability to drive multiple initiatives simultaneously in a fast-moving environment. * Bonus: hands-on experience with API documentation, SDKs, developer portals, or product-led growth strategies. Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Follow Us! ___ | ___ | ___ | ___

The Company GitKraken is the developer experience (DevEx) platform of choice for more than 40 million developers and 100,000 organizations globally. Combining built-in AI and powerful workflow orchestration, GitKraken empowers development teams to eliminate unnecessary toil, streamline collaboration, and accelerate productivity. GitKraken’s seamless integrations with leading Git providers, issue tracking tools, and AI solutions make it the most versatile DevEx platform available across desktop, command line, IDE, web, and mobile environments. Discover smarter, faster development at or follow us on LinkedIn. The Role GitKraken is seeking an experienced Senior Account Executive to play a critical role in scaling our Sales Assist motion built on our product-led engine. This is a hands-on, player-coach role ideal for a top-performing seller who thrives in complex technical sales, enjoys influencing processes, and is eager to expand their scope beyond a personal quota to take on increasing leadership and management responsibilities. This role maintains a personal quota while acting as a force multiplier across the sales team, helping refine processes, model best practices, and ensure our Sales Assist motion operates with speed, rigor, and consistency. We are committed to having an inclusive and authentic work environment where unique perspectives, skills, and backgrounds are celebrated. We work hard to foster diversity in our workplace and encourage people from all backgrounds to apply. Even if you don't meet 100% of the requirements, don't let self-filtering and imposter syndrome get in the way of a great fit. We would love to hear from you! What You'll Do • Own and close a personal book of business across Mid-Market and Enterprise accounts, consistently delivering against revenue targets., • Lead solution-oriented sales cycles for technical developer productivity and Software Engineering Intelligence (SEI) products, translating developer and delivery data into strategic insights for engineering leadership., • Run disciplined, high-quality sales cycles from qualification through close, modeling best practices in discovery, value articulation, and mutual action planning., • Act as a frontline expert in GitKraken’s Sales Assist motion, providing feedback and recommendations to improve lead handoffs, qualification, and conversion., • Uphold and reinforce high standards for speed-to-lead and follow-up, ensuring strong engagement with high-intent inbound users., • Mentor and support AEs and Account Managers through deal reviews, call coaching, and best-practice sharing., • Act as a trusted voice from the field, surfacing insights on buyer behavior, objections, and competitive dynamics., • Partner closely with GTM leadership to provide real-world feedback that improves messaging, content, and the Sales Assist workflow., • Contribute to evolving sales processes, tooling, and enablement materials based on firsthand selling experience. What You'll Bring • 7+ years of B2B SaaS sales experience, with a strong track record as a high-performing individual contributor., • Proven success selling complex technical or analytics platforms, ideally within Software Engineering Intelligence (SEI), DevOps, or developer tooling., • Deep familiarity with engineering buyer personas, including VPs of Engineering and CTOs., • Strong working knowledge of HubSpot, including pipeline management, reporting, and CRM hygiene., • Experience selling into Mid-Market and Enterprise accounts, managing multi-stakeholder deals., • Prior experience acting as a team lead, mentor, or informal coach is strongly preferred. How you'll be rewarded 💵 Excellence — Competitive compensation with annual performance-based pay increases 🏖 Balance — Flexible Paid-Time-Off Policy + paid company holidays (chosen by our employees) 👶 Parent life — Generous paid parental leave 🐶 Pets — Pet insurance plan (with no exclusions) 🍎 Health — Health, dental, and vision insurance with competitive employer cost-sharing + employer-paid life/AD&D insurance 🌵 Headquarters — Modern, fully equipped offices designed to maximize productivity in a hybrid environment 🏆 Culture — Great Place to Work Certified 📚 Growth — Paid career development opportunities, audiobook subscriptions, and mentorship 🔮 Future — 401(k) retirement plan plus company matching 🛫 Travel — Company-paid domestic trip after your 1-year anniversary, and an international trip every 5 years Location GitKraken is headquartered in Scottsdale, Arizona and while we would like to have candidates be local to the Scottsdale office, we understand that talent and drive are much more important than location. We will consider strong candidates from anywhere in the US who apply for this role. Equal Employment Opportunity Statement: At GitKraken, we believe that diversity among our teammates is critical to our success as a company. GitKraken evaluates all employees and job applicants without regard to race, color, religion, gender (including pregnancy, gender expression, or gender identity), national origin, age, disability status, or any other legally protected class. We recruit, hire, and retain top talent from a diverse candidate pool.

Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do. Senior Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients in an entrepreneurial, problem-solving environment. You will be responsible for renewing and growing your clients’ business by acting as a 'trusted advisor'; gaining a deep understanding of their business, challenges, needs, and goals, and helping them derive maximum value with SPINS. This position offers the opportunity to collaborate with customers and internal teams across SPINS to educate, engage, and empower customers to achieve their strategic goals, reporting to the Manager, Customer Success within the Success Organization. Job Duties & Responsibilities • Become a SPINS product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions., • Distill best practices across client base and deliver insights and advice based on those practices., • Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk., • Manage proactive communication and client touch points including change management from a data and product perspective., • Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth., • Cultivate strong customer champions and advocates., • Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer., • Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams. Requirements: Education & Experience • BA/BS degree in Business Administration or related quantitative field of study., • 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred., • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level., • Demonstrated ability to creatively problem solve and solution to drive customer value with SPINS data and products, • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint, • Self-starter manages time efficiently, able to complete work in a timely manner without active supervision is required., • Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues., • Strong interpersonal skills and experience building collaborative relationships both internally and externally to facilitate a flawless customer experience., • Can-do, positive, and team-oriented attitude, • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a, • Consumer-Packaged Goods manufacturing setting) is required The following is strongly preferred: • CPG, Retail, or natural/specialty industry is a plus., • Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred Salary Range: $95,000 - $105,000 + 20% variable Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SB1 #LI-Hybrid What SPINS Offers We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. • We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!, • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched., • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture. The SPINS Way • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback., • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action., • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths., • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution. For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy ___.

Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The impact you can have To sustain the growth of our customer portfolio and to extend our services offering, we are looking for Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole. As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions. • Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.)., • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way., • Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers., • Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions., • Have a voice in enhancing the way we work., • Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software., • 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with., • Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure, • Investigation skills to understand problems in their context and the ability to reproduce these scenarios., • Team player, receiving and giving feedback as well as sharing knowledge., • Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations., • Excellent English, verbal/written communication skills, • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!)., • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains., • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely., • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them., • As the leader in our field, our products and services are as strong as our internal team members., • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization., • We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances., • We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk., • Generous discretionary Company Growth Bonus, paid annually., • Commuting: Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription., • Global workforce with employees in 20+ countries representing 35+ unique nationalities., • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. • 5+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment, • Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers), • Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative, • Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response), • Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment, • Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally, • Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage, • Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals, • Previous experience with Internet and networking technologies and products, including email security products, • Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA), • Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Value Realization: • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention., • Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion., • Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: • Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score., • Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: • Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal., • With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives., • Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience. Account Success Planning: • Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals., • Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics)., • Proactively monitor customer health to reach out to customers before risks or issues, • escalate and identify remediation options. Cross Functional Collaboration: • Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: • Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations., • Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. #LI-MC2

About Jiko In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jiko’s online dashboard, secure APIs, and integrations with leading Treasury Management partners. Position Overview Joining Jiko as a Customer Support Associate, you’ll contribute to the growth of a world-class organization that delivers an exceptional customer experience. This team is critical, serving as the first point of contact for clients. This role reports to the Director of Customer Success. We’re looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work! What you will be doing • Deliver an exceptional client and partner experience as the primary day to day point of contact for Jiko clients and partners., • Provide timely, high-quality service and guide clients by evaluating, resolving, or escalating issues, and collaborating on and improving support and operational processes., • Support critical account operations (onboarding, account opening, wire transfers, reporting) by working seamlessly with operations, compliance, success and sales teams., • Ensure customer satisfaction by owning issues through resolution and acting as the consistent voice of the customer within Jiko., • Capture and relay client feedback and feature requests to Product and Engineering to drive customer-centric enhancements., • Maximize client understanding and platform adoption through education, enablement, feature workflow guidance, and by contributing to help content development., • Help the team build and scale by analyzing trends, assisting with reporting, and optimizing our systems and workflows. What experience you should have • 2-3+ years of professional experience, including 2+ years in customer support or similar roles at a financial institution or fintech firm., • Direct experience in support and account operations for institutional/business clients., • Exceptional communication skills and experience engaging sophisticated customers., • Highly diligent, detail-oriented, and process-driven., • Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)., • Located in EST, with flexibility to be part of a 24/7 coverage team. Additional Information Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the San Francisco area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Position Summary: As a Product Manager, you'll play a vital role in our Product Management team, driving corporate strategy, product-level P&Ls, and operating rhythms. You'll oversee the product roadmap, Go-To-Market strategy, and pricing for a product or set of products. Acting as an intermediary between market/business requirements and engineering, you'll advocate for the product internally and lead the product team to make informed business decisions. Expected Duties: -Product Success: Maximize the output of the development team within a scrum framework to ensure the product's success. -Roadmap Prioritization: Drive product roadmap prioritization, clearly express product backlog items, order items to best achieve goals, and optimize the value of the team's work. -Team Participation: Participate in stand-up meetings, lead sprint planning, and facilitate product demos. -Data Analysis: Analyze user data and market data to identify product opportunities. -Customer Understanding: Understand user and customer needs, working across departments to bring the product to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities -Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. -Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. -Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. -Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. -Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. -Experience: Bachelor's degree and 2-4 years of relevant professional experience in building mortgage technology is strongly preferred (or equivalent work experience). Join us and help drive the success of our product management initiatives!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Senior Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $108,375 - $232,200 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. The Company Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities. As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products. The Opportunity Future focused and always one step ahead! Digital solutions and digital platforms are the key drivers for future growth. The Realytix Zero is a worldwide scalable Automated Underwriting Technology Platform comprising of rules and pricing engines to digitize & automate the underwriting of single risk business based on self-configuration for our business owners. The highly motivated team consists of colleagues with a broad range of know how - Underwriters, IT Developers, Pricing experts, Actuaries, IT Platform Architects and Data Engineers apply agile methodologies. The Realytix team was built in the German headquarter in Munich and has grown further internationally in US. The Customer Success Manager is expected to assure and support high quality product implementation including analysis & reporting and support the execution of market strategies to fortify the overall product strategy in the North American region. This role will consult with our internal and external clients in the digitization of new or existing insurance or reinsurance products. The incumbent will support the business development and gather requirements for new platform features from the business and client perspective. The individual is expected to be able to influence technological platform developments and communicate those actively both internally and externally. Responsibilities • Lead the development and continuous enhancement of the US customer success strategy, ensuring alignment with business goals and client expectations., • Own end-to-end client onboarding, including discovery workshops, requirements capture, solution design, platform configuration, UAT coordination, go-live readiness, and post-launch stabilization., • Establish and maintain proactive mechanisms for monitoring customer satisfaction, identifying trends, and implementing data-driven improvements., • Independently manage and deliver complex implementation projects, from PoC workshops through full deployment, ensuring superior client experience and timely execution across multiple stakeholders., • Identify and pursue strategic business opportunities with existing clients, acting as a key relationship manager across internal and external stakeholders (Insurers, MGAs, Munich Re Group Companies)., • Lead initiatives to digitize underwriting workflows by translating business rules, pricing logic, and operational requirements into scalable platform configurations and implementation plans., • Collaborate with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery, and driving client engagement strategies., • Serve as a strategic advisor to clients during implementation and operational phases, proactively identifying opportunities to scale business volume and improve platform utilization., • Monitor and analyze the effectiveness of sales strategies, providing actionable insights and recommendations to BD Managers based on implementation outcomes and client feedback., • Demonstrate deep understanding of platform capabilities, bridging business and technology perspectives to influence platform development and innovation., • Actively lead cross-functional collaboration with client teams (e.g., Underwriting, Actuarial, Contract Writers), supporting BD strategy execution and contributing to the success of the Americas Team., • Facilitate knowledge exchange with innovation and product development teams across the Munich Re ecosystem to bring forward relevant solutions., • Champion client-centric feature development, acting as the voice of US customers within the broader Realytix Customer Success Team and influencing product roadmap decisions., • Work directly with engineering and client IT teams on technical topics such as API requirements, data mapping, configuration logic, defect triage, release readiness, and production issue resolution. Qualifications Successful candidates will possess the following skills/capabilities: • Understanding of underwriting principles in Non-Life (treaty or facultative) to understand product concepts for Digital & Automated Underwriting, • 5+ years of relevant experience in Underwriting, Software Development, Project Management skills within the insurance, InsurTech or a similar technical delivery role., • Working knowledge and solid understanding of different insurance or reinsurance pricing approaches and components., • Prior experience in software development, QA, solutions architecture, implementation engineering, or a similar technical delivery role., • Experience translating business requirements into technical specifications and platform configurations, • Experience working with APIs, data mapping, integration requirements, and testing, • Ability to troubleshoot complex implementation issues with engineering and client IT teams, • Experience with SaaS platforms, workflow systems, or rules/pricing engines, • Self-starter with a strong bias for action and ability to manage competing priorities, • Excellent networking, communication, influencing without authority and stakeholder management skills, • Customer-service and relationship-oriented., • Familiarity and interest with the technology space and IT platforms, • Bachelor's Degree or equivalent work experience preferred, • Willingness to work with teams distributed across different time zones and continents, • Willingness to travel around 10% The Company is open to considering candidates in New York City, NY. The salary range posted below applies to the Company's NYC location. The base salary range anticipated for this position is $115,600- $169,500 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). The salary estimate displayed represents the typical salary range for candidates hired in this position in New York. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: • Two options for your health insurance plan (PPO or High Deductible)., • Prescription drug coverage (included in your health insurance plan)., • Vision and dental insurance plans., • Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary., • Short and Long Term Disability coverage., • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children)., • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity). In addition to the above insurance offerings, our employees also enjoy: • A robust 401k plan with up to a 5% employer match, • A retirement savings plan that is 100% company funded., • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries., • Eligibility to receive a yearly bonus as a Munich Re employee., • A variety of health and wellness programs provided at no cost., • Paid time off for eligible family care needs., • Tuition assistance and educational achievement bonuses., • A corporate matching gifts program that further enhances your charitable donation., • Paid time off to volunteer in your community. At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-MB1 ___ Save job

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As the Director of Regional Sales, you will lead a high-performing, field-based sales organization focused on GitLab's rapidly growing State, Local and Education (SLED) business. You'll be accountable for driving new and expansion revenue across SLED agencies, acting as a co-captain with senior leadership while managing, coaching, and growing a team of Account Executives. You'll spend meaningful time in the field with key accounts, own large deal strategy and C-level negotiations, and guide your team through complex federal procurement motions, including distributors, partners, contracting vehicles, and funding cycles. By partnering closely with Renewals, Customer Success, Product, and Marketing, you'll align our go-to-market approach for regulated environments, ensure our FedRAMP-authorized offerings and roadmap reflect agency needs, and build durable, land-and-expand growth across large, federated public sector organizations. • Lead, recruit, hire, and coach a high-performing team of Account Executives covering SLED agencies to achieve regional revenue and growth targets while fostering an accountable, inclusive, high-performance culture across an all-remote organization., • Drive strategy and execution for new business and expansion, generating, progressing, and converting pipeline across key SLED accounts to meet or exceed quarterly and annual bookings targets., • Own regional forecasting, inspection rigor, opportunity hygiene, and MEDDPICC-based deal qualification so senior leadership has clear visibility into pipeline health, commit, and risk and the team improves win rates and shortens sales cycles., • Lead and execute complex federal procurement motions, working with distributors and partners such as Carahsoft and systems integrators and navigating contracting vehicles, funding cycles, and agency-specific buying processes to secure new multi-year contracts and expansions., • Drive go-to-market strategy for regulated environments, shaping FedRAMP-authorized offerings and mission-critical DevSecOps use cases across SLED agencies to increase platform adoption and usage in priority accounts., • Collaborate closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to align on account plans, translate field requirements into roadmap and campaigns, and deliver a cohesive customer experience that supports retention and expansion., • Drive land-and-expand motions within large, federated agencies, securing new workloads, cross-sells, and upsells that balance near-term revenue goals with long-term platform adoption and multi-year growth., • Engage directly in the field and travel as needed to support key customer meetings, large deal reviews, and team engagements, deepening executive relationships and accelerating deal cycles while operating effectively in GitLab's asynchronous environment., • Experience building and leading regional, field-based sales teams in open source software, DevOps, or related enterprise technology environments., • Background in process- and data-driven sales operations, including advanced use of Salesforce and other CRM and marketing automation tools to run trackable, repeatable sales motions., • Experience selling or leading teams in regulated or compliance-driven environments (for example FedRAMP, impact levels, or similar government software-as-a-service frameworks), or the ability to ramp quickly in highly regulated markets., • Demonstrated success selling and guiding teams to sell complex enterprise deals into large public sector accounts, including long-cycle opportunities with multiple stakeholders., • Familiarity with formal sales methodologies such as MEDDPICC or similar frameworks, including pipeline generation, qualification, forecasting, and deal inspection., • Ability to coach, develop, and hire sales talent while fostering an accountable, collaborative, and inclusive team culture., • Skill in managing C-level and senior stakeholder relationships, including running executive-level meetings and negotiations within large, federated organizations., • Alignment with GitLab's values and leadership expectations, with openness to candidates from diverse backgrounds who bring transferable skills in enterprise technology sales and team leadership. The SLED sales team is a field-based, all-remote organization responsible for driving adoption of GitLab's DevSecOps platform across SLED agencies, including regulated and FedRAMP-authorized environments. You'll lead a group of Account Executives who collaborate asynchronously across regions and work closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to deliver consistent, predictable growth. We focus on building long-term platform relationships with large, federated agencies, navigating complex procurement processes and contracting vehicles, and bringing clear feedback from the field back into GitLab's roadmap and go-to-market approach for government customers. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $136,000 - $240,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Practice Management Specialist to join our team in our Seattle, Portland, Los Angeles, Culver City, San Francisco, New York, or Washington D.C. offices. We offer a hybrid work engagement with two days of remote work, and three days in-office. Practice Management (PM) plays an instrumental role in helping our lawyers operate more effectively and efficiently to drive revenue growth, better utilize time spent on non-billable activities, facilitate the integration of lateral hires, and foster a collaborative environment to leverage all our business professional teams' capabilities to support our lawyers in building their practices and serving clients. The Practice Management Team comprises revenue enablers who ensure operational efficiency; develop, drive, and execute on PG/industry strategic vision; provide financial insights that drive economic improvements; support client value initiatives; and otherwise support each practice's business needs and operations.At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.On a typical day you will: • Practice Group Operations:, • Support the Practice Manager with the daily execution of business needs / operations of the Practice Group, handling tasks related to the practice operations budget, establishing a consistent framework for Practice Group meetings and communications, supporting Firm processes and follow-up on initiatives/action items, administrative tasks, etc., • Provide significant support to the Practice Manager by assisting with tasks related to all operations related to the practice group by working closely with its attorneys and professionals, as well as the firm's business departments including, but not limited to: Information Governance, HR, Knowledge Management, Finance/Accounting, Recruiting, Marketing, Business Development, Client Experience, Professional Development, DEI, and Pro Bono, • Work in tandem with the Practice Manager and other departments to implement process improvements that will improve service levels to the lawyers, • Maintain practice-specific resources that pertain to lawyer-led trainings, • Guide attorneys on efficient use of technology to improve service delivery, especially AI, • Practice Group and Firmwide Strategy:, • Support the efforts of the Practice Manager, PG Chairs, partners and other business operations departments to facilitate the development and execution of Practice Group strategic plans with clear and achievable goals focused on culture, revenue, profitability, growth and retention, reputation, brand awareness, profile and competitive differentiation, • Support the firm's strategic value that "People Matter" by building trust and credibility with partners, counsel, and associates, including, under the guidance of the Practice Manager, developing an in-depth understanding of attorney experience, capabilities, and strengths., • People Development:, • Assist the Practice Manager with assigned tasks related to attorney integration, ensuring that all attorneys who join the Firm have an unparalleled integration experience., • Handle assigned tasks from the Practice Manager to support the development of training content for practice group attorneys, • Financial:, • Prepare financial and KPI reports, • Assist the Practice Manager tracking and maintaining Practice Group budgets and expenses, • Assist the Practice Manager with analyzing monthly AR and collections efforts, • Business Development:, • Provide support as needed to Business Development and Marketing department on strategic initiatives; RFP and pitch responses; targeted marketing collateral, accolades and recognition, etc., and ensure alignment of resources, • 2+ years of law firm or professional services organization is desired, or equivalent internship and education, • Bachelor's Degree; College degree and demonstrated academic excellence is strongly preferred, • Excellent communication skills, both verbal and written, including the ability to develop and maintain effective working relationships across all firm functions as well as with clients and other business contacts, • Demonstrated writing ability and excellent grammar, spelling and proofreading skills are required, • Ability to handle stressful situations in a calm and composed manner, • Demonstrated proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology a plus, • Demonstrated strong attention to detail, ability to take ownership of projects, and ability to prioritize and meet deadlines in a fast-paced environment, • Choice of health and vision insurance plans, • 2 paid volunteer days for qualifying community service work, • Dental plan, • Fertility and adoption benefit, • Paid sabbatical after 13 years of service, • Tuition reimbursement, • Commuter benefits, • Retirement contributionThis job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. Washington StateThe annualized salary range for this position in Washington is $77,000 to $85,000 ($39.49 to $43.59 hourly).Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.CaliforniaThe annualized salary range for this position in Los Angeles and Culver City is $74,000 to $85,000 ($37.95 to $43.59 hourly); and in San Francisco is $83,000 to $90,000 ($42.56 to $46.15 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.New YorkThe annualized salary range for this position in New York City is $86,000 to $96,000 ($47.25 to $52.75 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.District of ColumbiaThe annualized salary range for this position in Washington D.C. is$80,000 to $88,000 ($41.03 to $45.13 hourly).Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here:___. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ___. #LI-CH1

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. We are hiring a Staff Product Manager to define and lead the vision for HelloFresh's Benefit Optimization platformusing intelligent technology to deliver the right benefit to the right customer at the right time. You'll lead the Benefit Optimization squada team of Data Scientists and Machine Learning Engineers on a mission to develop technology that delivers the best possible benefits to our customers. Together, you'll build the AI-powered engine that transforms how HelloFresh personalizes value across millions of customers. In this role, you will evolve HelloFresh's benefit delivery from generic offers to sophisticated ML-powered recommendations that understand customer preferences and drive intended actionstransparently and ethically. Your scope spans the entire customer journey: from first discovery, to reacquisition and active retention. You will advocate for a customer-centric product philosophy: treating optimization as a tool for empowerment rather than behavioral manipulation. By working backwards from user needs, you will ensure our AI helps customers make better-informed decisions. This commitment to trust and transparency is our primary lever for growth; when customers feel truly understood, it naturally drives long-term retention, higher order frequency, and brand advocacy. You will serve as the voice of the customer across data science, engineering, and marketing teamstranslating ML capabilities into customer-first experiences while maintaining rigorous standards around transparency, privacy, and fairness. • Own the vision and roadmap for benefit optimization across the entire customer lifecycleevolving from basic segmentation to ML-powered systems that deliver the right offer to each customer at the right moment., • Scale decision making on benefits across all markets and touchpoints, ensuring consistent experiences that customers understand and appreciate while navigating complex technical and operational challenges., • Partner with data science to build ML models that predict what customers valueensuring recommendations are relevant, timely, and fair across diverse customer segments., • Define success metrics that balance customer outcomes (satisfaction, retention, engagement) with business goals (conversion, LTV, discount efficiency)measuring what matters for both customers and the company., • Drive cross-functional alignment as a single-threaded leader across Tribes and Alliancesconnecting Commercial, Marketing, CRM, and Growth teams around a unified benefit strategy., • Strategic ML Product Leadership: 6+ years of PM experience (Senior/Staff level) with a proven track record of architecting and scaling personalization engines or recommendation systems that move the needle for millions of users across multiple markets., • Technical Fluency & Data Partnership: A deep-seated ability to partner with Data Science and ML Engineering teams; you are as comfortable discussing model performance, feature engineering, and causal inference as you are defining a product vision., • Commercial & Subscription Acumen: A sophisticated understanding of subscription economicsspecifically how pricing dynamics, promotional logic, and personalized offers impact LTV and churnallowing you to balance business growth with user value. Interacting with front-end developers, designers, product managers and our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their engineering skills to a wide range of platforms and environments, while also acting as an ambassador to coach team members and stakeholders. • Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role, • Generous PTO, including sabbatical, and parental leave of up to 16 weeks, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Tuition reimbursement for continuing education, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+, • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. New York Pay Range$200,000$250,000 USD This position is also eligible for the HelloFresh equity plan. We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work! At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Companys commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on ___ and ___. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: • Europe: ___, • APAC: ___, • United States: ___, • Canada: ___

Developer Relations Manager PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools. We are looking for an impact driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers. You will lead technical advocacy, mentor builders, and align closely with product, marketing, and engineering teams, translating frontier Agentic AI into intuitive, well-documented, and scalable developer resources. If you are motivated by empowering developers, solving complex integration challenges, and transforming technical platform capabilities into a thriving, community-led ecosystem, we want to meet you. Key Responsibilities • Define and Lead the Developer Ecosystem Strategy. Establish a winning DevRel strategy and unified developer journey across our core platform APIs, SDKs, and integration points. Define, monitor, and report on key developer success indicators, driving continuous improvement to maximize developer ROI and platform stickiness., • Own and Deliver World Class Technical Content. Oversee the entire content lifecycle for developers, from strategic prioritization of topics to the creation of high-quality tutorials, API documentation, code samples, reference architectures, and video guides demonstrating how to build and optimize LLM-powered agents., • Be the Voice of Developers. Serve as the principal bridge between the external developer community and internal technical execution. Champion developer needs, translate community feedback into actionable product requirements, and challenge our engineering teams to continuously elevate the developer experience (DevEx)., • Community Building and Advocacy. Act as the face of PolyAI to the developer community. Host webinars, speak at industry conferences, organize hackathons, and actively nurture technical discussions on platforms like GitHub, Discord, or Stack Overflow to ensure developers feel supported and engaged., • Integrate and Optimize Core AI Technology for Builders. Work alongside product teams to ensure our underlying LLM, RAG, and tool-calling pipelines are exposed to developers in a way that is intuitive, scalable, and consistent. Provide hands-on feedback during the development of new platform features., • 5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience., • Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale., • Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy., • Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement., • Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership., • Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies., • Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects., • Experience working on a global B2B or Enterprise platform with a significant international developer footprint. Benefits Participation in the company's employee share options plan Comprehensive health coverage for you and your loved ones Life Insurance STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy + 11 designated company holidays Annual learning and development allowance We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! Enhanced parental leave Company-funded fertility and family-forming programmes Menopause care programme with Maven Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here . This document provides important information regarding how we handle your personal data throughout the recruitment journey.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more. You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment. Key Responsibilities: The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment. Program Ownership and Management The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes: • Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention., • Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise. Stakeholder Collaboration and Alignment The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with: • Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs)., • External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes. Customer Needs Assessment and Value Realization The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves: • Engaging with customer stakeholders-from senior staff to Braze end users-to understand their business and technical goals., • Driving customers to realize fast time-to-value by implementing best practices and strategies., • Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI., • Advocating customer business use-cases to product development. Enhancing Experience and Enabling Users The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include: • Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement., • Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion., • Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation., • Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders. What You'll Do:, • Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations., • Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities., • Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation., • Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects., • External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline., • Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment., • Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs., • Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations. Who You Are: The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes: • Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.)., • Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience., • Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them., • Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes., • Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment., • Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails. Qualifications:, • Education: Bachelor's degree or equivalent experience in a relevant field., • Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming., • Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity, • Retirement and Employee Stock Purchase Plans, • Flexible paid time off, • Comprehensive benefit plans covering medical, dental, vision, life, and disability, • Family services that include fertility benefits and equal paid parental leave, • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend, • A curated in-office employee experience, designed to foster community, team connections, and innovation, • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching, • Employee Resource Groups that provide supportive communities within Braze The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 The Columbia University School of General Studies (GS) is the finest liberal arts college in the United States dedicated to making Ivy League education accessible to nontraditional students. GS was founded in 1947 with the mission of expanding access to elite higher education, and it remains the most diverse college in the Ivy League, with many transfer, first-generation, and international students. GS students are fully integrated with Columbia's broader undergraduate population and are taught by Columbia's celebrated faculty. Responsibilities • The Executive Director has oversight of strategic marketing efforts for Columbia GS, involving collaboration with relevant stakeholders to develop and implement targeted marketing strategies aligned with the overall communication plan for the School of General Studies., • Oversees planning, executing, and managing print and online communication efforts for the School of General Studies. Responsibilities include research, conceptualization, planning, execution, and supervision of the GS publications' campaign. Additionally, the Executive Director assumes a supervisory role of the teams responsible for editing and production of all existing GS marketing materials and offers overall project management for future publications., • Managing public relations activities on behalf of the senior team and department heads is a key responsibility. This involves acting as the primary liaison to the Office of Communications and Public Affairs and overseeing all external media relations for Columbia GS, including responding to inquiries and pitching media. The Executive Director serves as the main spokesperson for the school on all media matters., • Oversight of the School's admissions marketing efforts falls within the Executive Director's purview. This includes managing the team that plans all marketing efforts for the School and the relationship with outside vendors, advertising agencies, design firms, writers, graphic illustrators, and other third-party contractors working on behalf of Columbia GS to support communication and marketing efforts. The executive director is responsible for directing and supervising a multi-million dollar media plan for the School of General Studies, managing communication staff, and formulating strategies for advertising and marketing activities. The Executive Director works closely with the Enrollment Management Team at GS to plan and execute a fully integrated marketing program., • Responsible for maintaining GS's online and social media presence, the Executive Director oversees the site design and information architecture of the suite of GS websites, consistently monitoring and reporting on engagement rates to inform content strategy. This role extends to planning and executing new technology initiatives related to the GS website or GS technology plan. Participation in the vendor selection process for the back-end maintenance, design, and support of the GS website is also part of the Executive Director's responsibilities., • The Executive Director works closely with the Vice Dean and Deputy Chief of Staff in executive communications for the Dean and Vice Dean, contributing to developing impactful messages and speeches. This includes researching, analyzing, and crafting communication materials that reflect the Dean's vision and objectives. The Executive Director ensures a consistent and authentic executive voice, providing media training and coordinating logistics for high-profile engagements to enhance the Dean's public presence. The Executive Director remains attuned to current events, industry trends, and academic developments, incorporating relevant information into executive communications to maintain the Dean's relevance and thought leadership. This proactive approach ensures that the Dean's messages align with the broader discourse within academia and related fields., • Proficiently managing crisis communications within the Dean's office, the Executive Director strategically formulates and implements communication plans to address unforeseen challenges, ensuring timely and effective responses. This includes coordinating with relevant stakeholders, crafting crisis messaging, and guiding the Dean and senior leadership through sensitive situations to uphold the school's reputation and integrity., • A Bachelor's degree is required, along with 8 to 10 years of related experience., • Familiarity with CRM platforms (Salesforce, Slate, etc.) and related email marketing tools (Marketing Cloud, Mailchimp, etc.) new and emerging web technologies, social media platforms, and analytics tools (Google Analytics, Hootsuite, etc.), is essential., • The Executive Director must possess excellent communication skills, demonstrated successful leadership, and administrative/supervisory experience., • Thorough organization, goal orientation, persistence, and patience are crucial, along with the ability to work effectively with diverse internal and external stakeholders., • A demonstrated ability to collaborate with senior-level staff of academic and administrative divisions, handle multiple priorities, and lead team efforts is essential., • Exceptional written and oral presentation skills are required, and applicants must submit writing samples or a portfolio with their application. Columbia University is committed to the hiring of qualified local residents.

Job Description About Prevail Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! Role Type: Full-Time Location: Remote (New York-based required) Department: Sales Reports To: CEO About the Position: We are looking for proactive and motivated individuals who are interested in getting their foot in the door of the sales industry. Jumpstart your career by joining our growing team as an entry-level Sales Representative! To be successful in this position, you will need to be a go-getter who is driven to exceed goals and motivated for future success in all areas of life. You are responsible for sourcing new clients through outbound and inbound lead follow-up. This position is entirely remote and reports directly to the Chief Executive Officer.Responsibilities: • Strategically prospect and develop new business opportunities within the legal industry, building a strong pipeline of law firm clients, • Lead engaging discovery calls and compelling software demos that surface client pain points, clearly articulate ROI, and drive fast-moving sales cycles to close, • Collaborate cross-functionally with Product, Marketing, and Customer Success to deliver a seamless customer experience and foster long-term client value, • Serve as a voice of the market by channeling customer feedback, emerging trends, and competitive insights to the Product team to influence roadmap planning and development priorities, • Build client relationships — Establish and maintain strong relationships with clients, acting as a key point of contact between Prevail and its clients. Identify customer needs and ensure our products and services meet them., • Report on pipeline and accounts — Prepare and present results, account status, and lead updates to the CEO., • Deliver accurate proposals — Provide clients with information, quotes, and bid specifications as needed., • Perform other related duties as assigned. Required Qualifications: • 2–3 years of experience in sales, customer-facing, or client services roles., • Self-motivated, persuasive, and results-oriented, • Strong analytical, communication, and interpersonal skills; customer service experience is a plus, • Ability to work independently in a remote environment, • 3+ years of sales experience, ideally in SaaS, legal tech, or a startup environment, • Hungry, coachable, and ready to build — you don't wait to be told what to do, • Comfortable owning client conversations from first touch to close, • Takes ownership of outcomes and follows through without hand-holding, • Strong communicator who builds real relationships, not just transactional ones, • Thrives in fast-paced startup environments Benefits:, • Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability, • Five weeks of PTO, all Federal Holidays, and Parental Leave, • Generous continued education allowance, • Employee stock option plan, • Remote-first environment, • Open, diverse, and respectful working cultureCompensation:, • The pay range for this salary position is $60,000 - 65,000/yr, plus commission. However, the pay offered may vary depending on job-related knowledge, skills, and experience. Prevail Legal reserves the right to modify this job description to meet business needs. We can only hire US Citizens and cannot provide H1B Visa sponsorship. Prevail Legal is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Job DescriptionCompany Description At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based service platform, Expert iQ, we empower attorneys with the resources, data, and insights they need to prepare for and win their cases. Our sales department moves quickly, but so does your potential for promotion. Our leaders value sales development and training—every team member has a track towards success. If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you. Job Description Our Business Development Representatives (BDRs) are focused, confident and ready to make an impact in increasing Expert Institute’s market share across the US & Canada. This role is a starting point on our Sales team, centered around phone and email outreach to prospective and existing clients. BDRs will serve as the first point of contact to both potential clients by pitching a strong value proposition for the needs of each respective firm as well as acting as a voice for Customer Success representatives in order to drive utilization across our partnership client. Once a prospect or a client is engaged, BDRs set the stage and organize a meeting with the Enterprise Sales team or respective Customer Success representative. This will be a great position for you if you are a strong team player and believe connecting with all types of people is both a fun challenge and highly rewarding. What’s in it for you: • A proven promotion track for high performers – we believe in promoting talent from within, • Get certified to be an Expert Institute BDR in our high-quality sales training program, • Work directly with a senior sales mentor to help you achieve success, • Have continuous learning and professional/skill development, • Build industry knowledge and advanced sales skills, • Work collaboratively with a regional team to support sales and customer success strategy month over month., • Get attorneys excited to meet with us through consistent outreach, quality conversations, and thought provoking insight, • Deliver an exceptional, high-quality sales experience for every client, • Warm and cold call (via phone and email) top plaintiff law firms to generate interest and score new meetings for our Mid-Market and Enterprise Sales Directors and VPs and our Customer Success Specialists, Customer Success Managers, Directors, and VPs, • Articulate how our services add value to each respective law firm, • Help build and manage our prospect database, keeping accurate record and notes of contact information and prospect activity, • Follow-up with Sales staff to ensure opportunities are progressing forward, • Act as key resource and respond effectively to pre-sale questions of prospects and/or internal staff to move the sales process forwardQualifications We are looking for candidates who are enthusiastic about beginning and developing a career in sales. • Bachelor’s Degree in any subject preferred, • 0-2 years of B2B sales experience or internship preferred but not required, • Professional presence with a high level of emotional maturity, • Comfortable cold calling and speaking with prospective clients every day in an open setting, • Ability to work with a high caliber team in a fast-paced entrepreneurial environment, • Working knowledge of all Office based applications, Google, and CRM; Salesforce experience is a plus Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Summary: The Staten Island Community Program Clinical Director utilizes outstanding management skills and effective leadership to oversee Safe Horizon’s community-based program located on Staten Island. The Clinical Director will play a key leadership role on Staten Island, acting as a voice for Safe Horizon with public officials, city agencies, and other service providers. The Clinical Director will advocate for victims of crime and abuse, ensure effective and well-coordinated service delivery, and work to enhance Safe Horizon’s profile across Staten Island. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches., • Responsible for the overall management and clinical supervision of a Clinician and other direct service staff members to ensure effective service delivery to victims of crime and abuse., • Provide expert clinical consultation (with an emphasis on the dynamics and impact of trauma), • Monitors staff's performance through regular observation of client work and documentation., • Ensures that staff members conduct their work in client-centered and trauma-informed ways., • Effectively recruits, hires, and trains new staff; manages employee performance following Safe Horizon policy., • Actively participate in individual and group supervision; including conducting individual and group supervision for direct reports, in accordance with Safe Horizon’s quality supervision standards., • Coordinates staff training and development activities and leads staff meetings., • Co-leads the Staten Island Sexual Assault Task Force., • Represents Safe Horizon on external committees and serves on internal committees., • Builds and maintains community partnerships and agreements with service providers to ensure seamless referrals and to advocate for victims of crime and abuse living on Staten Island., • Works collaboratively with other Safe Horizon program and administrative departments to ensure effective program operations; and, • Responsible for oversight of the Rape Survivor Advocates program. Required: • Ability to effectively manage a diverse staff., • Ability to build a team and effectively manage staff to successfully complete projects and achieve deliverables., • Ability to develop and coach staff using a strength-based, trauma-informed approach to supervision and professional development., • Ability to hold staff accountable, provide constructive feedback, and manage performance effectively., • Willingness to work as part of a learning community., • Flexibility and openness to testing new interventions and practices., • Ability to motivate staff and rally a team around change with the goal of enhanced service delivery., • Comfort with technology and ability to use data to drive decisions., • Ability to make decisions based on sound judgment and insight., • Strong interpersonal and communication skills., • Collaborative spirit and willingness to work as part of a team with both internal departments and partner agencies., • Willingness to self-reflect and openness to feedback., • Strong crisis management skills., • Sound knowledge of victimization issues; and social and criminal justice systems. Required: 5 years of supervisory experience. Desirable: Preferably 2-3 years of experience working with a victim of sexual assault, domestic violence victims, child abuse victims, general mental health practice. Required: Licensed Master’s Degree in social work (LCSW) or equivalent, equivalent –Minimum of 5 years experience working with survivors, children, of domestic violence, crime victims, or sexual assault. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $80,000 - $90,000 Annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job DescriptionAbout Ogury Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Founded in 2014, Ogury operates in 18 countries with over 500 employees worldwide. Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About the Role The Regional Go-To-Market Manager for America's will play a pivotal role in bringing Ogury’s global go-to-market strategy to life across the Americas, driving execution, adoption, and measurable commercial impact. In this role, you will translate global strategy into tangible regional growth, ensuring our positioning, solutions, and sales narratives are effectively localized, operationalized, and embraced by Sales teams on the ground. Acting as the critical link between Global Go-To-Market and the America's market, you will partner closely with Regional Managing Directors, Sales Leadership, Insights, Product, and Field Marketing to unlock new opportunities, accelerate revenue, and scale Ogury’s impact across the region. Why you'll love this role * Drive strategy into real commercial impact – play a pivotal role in bringing Ogury’s global go-to-market strategy to life across the Americas, directly shaping revenue growth and market success. * Operate at the heart of the business – work at the intersection of strategy, product, and sales, partnering with senior leaders to launch new solutions and ensure teams are set up to win. * Be the voice of the market – leverage insights from clients, agencies, and frontline teams to influence product direction, sharpen positioning, and shape future innovation. What you will be doing * Adapt and execute regional GTM strategy – take Ogury’s global strategy and tailor it for the Americas, adjusting messaging, positioning, and solution packaging to match regional market needs and key industries such as CPG, Automotive, and Retail. * Support revenue growth – work closely with regional leaders and sales teams to grow the pipeline, contribute to strategic pitches, and uncover new business opportunities. * Enable sales success – ensure teams know what solutions to sell, how to position them effectively, and why Ogury stands out in the market. * Lead training and adoption – develop and deliver regional enablement initiatives, including training, certification, and ongoing support for priority offerings like CTV, Retail Media, and audience-based solutions. * Provide market insights – track competitors, industry trends, and platform developments, translating field knowledge into actionable recommendations. * Be the voice of the customer – gather structured feedback from clients, agencies, and sales teams to inform Global GTM and influence product roadmap decisions, ensuring solutions meet market needs. What you will bring to Ogury * Experience in digital advertising – ideally within AdTech, programmatic, or Retail Media, with a track record of delivering results and learning across multiple areas of the business. * Commercial mindset – comfortable contributing to go-to-market strategies and helping sales teams grow revenue. * Collaborative influencer – able to work with sales, product, marketing, and operations teams to align efforts and drive impact. * Strategic and practical thinker – can take high-level ideas and translate them into actionable plans. * Data-informed communicator – able to use insights and performance metrics to tell a clear story that resonates with clients and internal stakeholders. In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Go-To-Market Manager role is: $110,000 - $130,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location.How Ogury supports youAt Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources • Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

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Senior Customer Success Manager At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we're serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and "failing forward" together in this dynamic environment. Please note this is a hybrid role in our New York City office. About The Role As a Technical CSM, you'll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com's AI platform. • Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations., • AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday's platform, reducing the barrier and uncertainty about how AI can exponentially improve the client's ability to achieve their designated outcomes., • Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform., • Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption., • Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale., • High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale.", • Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features., • 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting., • Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic., • AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value., • Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management)., • Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives., • Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients., • Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment., • Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program, • A team that values transparency and collaboration while having fun while we work, • Monthly stipends for food, wellness, and commuter/remote work, • Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops, • Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified., • We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: compensation is structured as approximately 80% base salary and 20% variable on-target earnings (OTE). The base salary range for this position is: $102,000 – $129,000, with additional OTE potential of $128,000 – $161,500. OTE earnings are tied to individual performance pursuant to company policy. This role may also be eligible for equity awards, giving you the opportunity to share in the company's long-term success. All compensation is subject to standard payroll taxes and withholdings.

Role Summary We're looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you'll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You'll build relationships, prevent churn, and ensure customers see real value from our platform-all while developing your skills in a supportive, high-energy startup environment in our Brooklyn office. What you'll do • Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations., • Build strong, trust-based relationships with small business owners (our "pros")., • Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible., • Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions., • Manage competing tasks and priorities effectively in a fast-paced, dynamic environment., • Capture customer feedback and share it with product, engineering, and support teams. What we're looking for, • 1+ years of early career experience delivering on scoped responsibilities with coaching., • Strong verbal communication; confident and comfortable on customer calls., • Tech-savvy and able to learn new platforms quickly., • Patient and empathetic when working with customers who have low tech familiarity., • Strong time management and organizational skills., • Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting. Who you are, • A natural relationship builder who enjoys talking with people every day., • Someone who thrives in high-energy, fast-changing environments., • Comfortable following established guidelines, but quick to ask questions when things are unclear., • Able to handle simple tasks independently while seeking support for more complex situations., • Excited to grow your skills, learn from experienced peers, and make an impact early in your career., • Willing and excited to work 5 days a week in our Williamsburg, Brooklyn office! Hiring Process, • Recruiter Screen, • CX Team Lead Screen, • Live Role Play, • Cofounder Screen What we offer, • $65k base salary ($80k OTE) + equity package, • Full Medical, Dental, and Vision Health Coverage, • Computer and workspace enhancements, • 401(k) plan (non-matching), • Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year, • Company-paid Wellhub membership for fitness and wellness, • Dinner covered with Uber Eats + a stocked kitchen to keep you fueled, • Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros Our Values, • No Bullsh*t: We create meaningful results for our customers and drive growth for our team-ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose., • Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth-even when it doesn't go as planned., • One Team, One Dream: We tackle challenges together with creativity, and an open mind-always seeking solutions and embracing fresh ideas to win as a team., • Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect-because great ideas come from everywhere., • Be an Owner: We take responsibility for outcomes, act in the company's best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact., • Boom!: We take time to celebrate each other's achievements, big and small-at work and in life-because shared success fuels lasting momentum. And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.

AI Delivery Lead At Gradient Labs, we're on a mission to make exceptional customer service the norm. Founded in 2023, we've quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes. We're a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, where we collaborate and connect 2-3 days a week. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you. How you'll make an impact As an AI Delivery Lead, you'll be responsible for helping enterprise customers achieve real, measurable results through automation. You'll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter. • Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome., • Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution., • Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates., • Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT)., • Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation., • Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap., • Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success., • Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards. What you'll bring, • Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies., • Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end., • Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists., • Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams., • Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery...) to surface insights and guide decisions., • Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership., • Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value., • Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility. Why join Gradient Labs? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You'll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that's driven to build something groundbreaking.

Wingstop - 487 Bloomfield Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positiv

Job Description About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. Job Summary: Reporting into the CIO, the Vice President, Business Solutions will lead the operational transformation of rag & bone’s core business systems, including ERP, Order Management (OMS), and Point of Sale (POS), as part of the company’s transition toward a composable, data- and AI-enabled architecture. This role is accountable for translating business strategy into executable technology initiatives across Finance, Direct-to-Consumer (DTC), and Supply Chain domains. Acting as a critical bridge between business and technology, the VP will oversee product ownership for enterprise applications and DTC platforms, ensuring delivery of scalable, future-ready solutions that unlock agility, efficiency, and growth. Responsibilities: Lead Enterprise Systems Transformation • Own the end-to-end transformation of ERP, OMS, and POS platforms toward a composable architecture., • Drive modernization efforts, balancing business continuity with long-term strategic replatforming., • Ensure alignment with the company’s unified commerce vision and AI enablement roadmap.Operational Leadership of Product Organization, • Lead and manage the Enterprise Applications Product Owner and DTC Product Owner., • Establish a product-centric operating model focused on outcomes, not projects., • Drive prioritization, roadmap execution, and delivery discipline across domains.Cross-Functional Business Alignment, • Partner closely with Finance, Retail, E-commerce, and Supply Chain leadership to define business requirements and success metrics., • Translate business needs into scalable system capabilities and data products., • Ensure systems support end-to-end processes across wholesale, retail, and digital channels.Composable Architecture & Data Collaboration, • Collaborate with the Head of Data & AI to design and implement a modular, loosely coupled architecture., • Ensure systems integrate seamlessly into the company’s universal data hub., • Champion API-first, event-driven, and data product-oriented design principles.Transformation Governance & Execution, • Contribute to and operate within Transformation Committees across DTC, Supply Chain, Finance, and Data., • Define KPIs and track realization of business value from system investments., • Drive disciplined delivery of MVPs (“release zero”) and iterative enhancements.Vendor & Ecosystem Management, • Lead evaluation and selection of best-in-class solutions across ERP, POS, OMS, and adjacent domains., • Manage strategic partners and system integrators to ensure delivery quality and accountability., • 12–15+ years of experience in enterprise systems, business applications, or digital transformation roles., • Proven experience leading large-scale transformation programs across ERP, commerce, and supply chain systems., • Prior experience at Director or VP level in a fashion, retail, or consumer brand environment.Functional Expertise, • Deep understanding of end-to-end operations in a fashion or retail company, including:, • Direct-to-Consumer (Retail & E-commerce), • Supply Chain & Inventory Management, • Finance & Accounting, • Strong familiarity with modern commerce ecosystems (POS, OMS, e-commerce platforms) and ERP systems.Technology & Architecture, • Experience transitioning from monolithic systems to composable or best-of-breed architectures., • Strong understanding of integration patterns, APIs, and data platforms., • Exposure to data-driven and AI-enabled business processes is a strong plus.Operating Model & Execution, • Experience working in a product-driven organization (vs. project-based)., • Strong track record of delivering complex, cross-functional initiatives with measurable business outcomes., • Ability to operate at both strategic and execution levels.Leadership & Influence, • Executive presence with the ability to engage and influence senior stakeholders., • Strong communication skills, able to translate complex topics into clear business narratives., • Paid Time Off, • Clothing Allowance, • Generous Employee Discount, • Paid Parental Leave, • Membership to Calm and access to other wellness benefits, • Medical, dental, vision and ancillary benefits, • 401k Powered by JazzHR 60xevsW7jj

Job Description A short-term opportunity is available for Hebrew voice actors to collaborate with a leading AI lab and help improve the ability of AI models to process and generate audio data. Professional experience in voice acting is preferred but not required. Individuals with speaking or audio experience in areas such as music, television, podcasts, Twitch streaming, comedy, YouTube, radio, or similar fields are encouraged to apply. Candidates should ideally be born and raised in Israel and have strong proficiency in English to ensure effective communication throughout the project. Project Details: • Duration: Approximately 12 weeks from the start date, • Compensation: $225 USD per finished hour (based on submitted audio length), • Time Commitment: 210 hours per week during the project, • Start Date: Monday, March 16, 2026Contract and Payment Terms, • You will be engaged as an independent contractor., • This is a fully remote role that can be completed on your own schedule., • Projects can be extended, shortened, or concluded early depending on needs and performance., • Payments are weekly on Stripe or Wise based on services rendered.

Job Description At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role". About The Role We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive. * The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon. * The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy. * The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment. What You'll Do * Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. * Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel. * Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. * Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. * Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. * Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order. * Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. * Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. * Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. * Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. * Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. * Demonstrated success launching integrations or platform features from concept through delivery. * Understanding of product management principles, methodologies, and best practices. Preferred * Experience in ticketing, live events, or performing arts technology. * Experience with consumer-facing products and/or mobile applications. * Experience standing up a new product area or team. Essential Skills * Strong oral and written communication skills. * Ability to work independently, managing multiple projects and deadlines. * Strong analytical, decision-making, and creative problem-solving skills. * Strong attention to detail. * Ability to work cross-functionally and collaborate well with other teams. * Excellent organizational, leadership, and time management skills. Tools You’ll Use * Microsoft Office * Google Suite * Slack * Zendesk * Jira What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $140,000 to $165,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job DescriptionAbout Amigo Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more. We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year. About this role As a Staff Full-Stack Engineer at Amigo, you'll own the technical direction of the foundational applications that power clinical operations. Three products: Control Center for real-time oversight of agent conversations, Research Platform for natural language queries over healthcare data, and Agent Forge for designing agent behavior without code. You'll drive architecture decisions, establish engineering standards, and build systems that scale. These applications handle sensitive patient data and support clinical workflows—correctness and reliability are non-negotiable. You'll mentor engineers, shape technical culture, and ensure we maintain elite engineering standards as the team grows. What you'll do * Own technical architecture and system design across Control Center, Research Platform, and Agent Forge * Drive engineering standards for code quality, testing, observability, and incident response * Architect real-time systems for clinical oversight—streaming conversations, escalation workflows, audit trails * Design the technical approach for natural language queries over healthcare data * Architect no-code tools that enable non-engineers to design and configure agent behaviors * Design APIs, data models, and caching strategies that support real-time streaming, voice, and multi-channel communication at scale * Own authentication, authorization, and audit logging architecture for healthcare compliance * Make build vs. buy decisions and evaluate technical tradeoffs across the platform * Mentor engineers and establish patterns that raise the bar for the entire team * Collaborate with agent engineers, clinicians, and customers to understand complex workflow requirements * Define and maintain shared component libraries, design system, and development infrastructure What we're looking for * 7+ years of production full-stack engineering experience, with significant time at elite engineering organizations * Expert-level React/TypeScript skills with deep understanding of performance, rendering, and state management * Strong experience building Python backend services, REST APIs, and distributed systems * Proven track record designing systems that scale—you've built and operated high-traffic production applications * Deep understanding of real-time systems (WebSockets, streaming, event-driven architectures) * Experience with relational databases, data modeling, query optimization, and caching strategies * History of establishing engineering standards and mentoring engineers * Extremely high standards for code quality, reliability, and operational excellence * Both execution-oriented and defensive-minded: you ship fast while anticipating failure modes * Strong product instincts—can translate ambiguous requirements into robust technical solutions * Excellent written and verbal communication across engineering and executive stakeholders Nice to have * Experience with healthcare applications or regulated industries (HIPAA, SOC 2) * Background with voice/telephony systems or real-time communication protocols * Experience building no-code/low-code platforms or developer tools * Track record building and scaling engineering teams * Understanding of accessibility requirements for clinical software * Experience with mobile development (React Native, iOS, Android) Benefits (available to Full-Time Employees) Health & Wellness * Comprehensive health, dental, and vision insurance * Daily catered lunch and dinner * Mental health support and wellness coaching * Flexible wellness stipend for fitness, therapy, or personal growth Growth & Development * Annual learning budget for courses, books, or conferences * Conference attendance budget for professional development * Annual team offsite * Academic collaboration opportunities * Unlimited PTO Our Core Values * Patients Win, We Win If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it. * High Standards, High Care We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them. * Thoughtful Urgency We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both. * Intensely Measured We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it. Who Builds With Us * Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them. * Direct: You say the hard thing, challenge ideas openly, and commit fully once decided. * High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else. * Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same. * Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place. Compensation Range: $240K - $280K

Job Description Associate Director of Programs (Math) About Teaching Matters Teaching Matters is a national nonprofit dedicated to ensuring that every child, no matter zip code, has equitable access to great teaching. Our mission is to close the opportunity gap of a radically unequal education system for underserved and historically marginalized children. For 30 years we have supported over 1,500 schools to advance academic achievement; deepened the teaching practice of 35,000-plus teachers, and affected the learning of over 600,000 students. We bring deep knowledge, experience and a commitment to effective, research-based school and district support. We have a team of over 80 coaches which, together, have a successful history of providing professional development to thousands of educators with the overall goal of strengthening teacher effectiveness and leadership to improve student achievement. Position summary: Teaching Matters is seeking to advance equitable outcomes in mathematics nationally and in NYC. This position is responsible to design, implement, and lead several key programs and initiatives. As an Associate Director of Programs (ADP), this position will work closely with and report to the VP of Programs and Services, acting as a key leadership role in the design, pitch, and execution of programs that truly move the needle for students. This position is for a strategic math leader who will help Teaching Matters grow deeper in NYC, broader in offerings, stronger in voice, and be ready to scale. Roles and Responsibilities Program Design, Improvement & Systems Development * Lead the design, development, and continuous improvement of program offerings, including workshops, coaching models, and instructional materials, ensuring alignment with organizational priorities and stakeholder needs. * Collaborate with and manage consultants and cross-functional teams to create, refine, and disseminate high-quality content for educators and school leaders. * Drive data-informed improvement cycles by collecting, analyzing, and reporting on program outcomes, and leading revision processes based on implementation learnings. * Design and integrate system-level solutions that enhance program effectiveness, scalability, and coherence across offerings. * Pilot and evolve innovative program models, including the integration of data tools and LMS platforms, to improve user experience and expand impact. * Ensure all programs are grounded in best practices and aligned with CRSE, SPED, and ELL frameworks, meeting the diverse needs of students and stakeholders while effectively communicating program vision, scope, and impact to partners and funders. Program Management and Implementation * In direction and coordination with the VP of Programs and Services, manage a portfolio of programs, ensuring strong implementation and meeting of goals. * Manage a team of consultants, and alongside the VP of Programs, manage resources and finances sustainably and responsibly. * Directly manage the key stakeholder relationships of associated program portfolios at the classroom, school, and district level, ensuring implementation reaches associated goals and objectives. * Manage, implement and help develop direct assignments supporting ~$2.2 million. Team Development & Leadership * Lead, coach, and develop a team of ~10 consultants by setting clear expectations, providing ongoing feedback, and supporting professional growth aligned to organizational goals. * Build and sustain a high-performing, collaborative team culture that emphasizes accountability, continuous improvement, and strong communication. * Manage team structures, workflows, and staffing to ensure effective execution of programmatic work and alignment with priorities and timelines. * Identify talent needs and contribute to hiring, onboarding, and performance management processes to strengthen team capacity and leadership pipelines. Content Expertise: Mathematics & Science (K–12) * Demonstrates strong expertise in mathematics instruction across K–12, including a deep understanding of standards, pedagogy, and effective instructional practices that drive student learning. * Demonstrates expertise in delivering and supporting rigorous, grade-level mathematics instruction that builds conceptual understanding, procedural fluency, and application skills within supportive, welcoming, and affirming learning environments. * Contribute to Teaching Matters’ thought leadership in mathematics instruction through content development, presentations, and external partnerships. * Committed to exploring and integrating emerging tools, including AI, to support coaching, data use, and instructional improvement in mathematics. * Applies a working knowledge of science instruction (particularly grades 8–12) to effectively support and guide science coaches, ensuring alignment with best practices in teaching and learning. * Bridges content areas by supporting coherence between math and science instruction, recognizing shared practices such as problem-solving, inquiry, and data analysis. * Provides guidance and feedback to coaches and educators that integrates content knowledge with instructional best practices, while collaborating with science experts when deeper specialization is needed. Travel Expectations This role includes regular travel to schools and partner sites to support coaching, professional development, and program implementation. Travel frequency will vary based on project needs and may include local and regional travel. Key Qualifications: * Minimum of 7-10 years instructional and leadership experience in mathematics education. Specific evidence of success in grade K-5 math is a plus. * Successful track record leading system-level change in schools resulting in better educational decision making related to math proficiency. * Proven success in designing and/or implementing response to intervention systems in schools. * Deep knowledge and understanding of the current research base in math instruction * High level of professionalism and ability to work effectively with a variety of team members within Teaching Matters, outside stakeholders, and across schools. * Deep commitment to Teaching Matters’ mission, vision, and core values, including a commitment to equitably improving outcomes for all students. * Success in this role will include measurable gains in math instruction quality, strong implementation of HQIM, and expanded math partnerships aligned to Teaching Matters’ growth strategy. * Bachelor and Master’s Degrees required. Perks and Compensation * This position works 12 months and is a full-time position, funding dependent and permitting. * Salary range: $111,489 - $130,070 per year, based on experience. Starting salaries are based on metrics that are non negotiable to ensure equitable practices. See our compensation philosophy here. * 403b options, with 6% match after one year of employment. * Full benefits available, including generous PTO and sick time. * Biannual social gatherings with the team ***Teaching Matters is unable to hire any employees of the New York City Department of Education within one year of the end of their employment. Teaching Matters is an Equal Opportunity/Affirmative Action Employer.

Job DescriptionCompany Description At Curinos, we help financial institutions turn data and expert advice into decisive action. Our clients—banks, credit unions, and fintechs—rely on us to drive measurable growth through actionable decision intelligence. Curinos operates under a hybrid modality. This individual may work from the New York, Boston, or Chicago offices. Job Description We’re seeking a Client Management Executive who combines the commercial instincts of an enterprise SaaS seller with the credibility of a trusted banking advisor. You’ll lead growth, retention, and strategic engagement across a portfolio of major financial institutions, acting as the bridge between analytics, strategy, and execution. Why This Role Matters This is a high-impact, consultative leadership role. You’ll sit across from CFOs, CMOs, and Heads of Retail/Deposits to help them translate data and analytics into business outcomes—optimizing funding costs, growing balances, and improving customer lifetime value. Top performers in this role will typically earn $500K–$1M+ annually (base + variable, uncapped), reflecting the significance and complexity of the client portfolio. What You’ll Do • Own and grow a portfolio of Tier 1 and mid-tier banking clients, accountable for retention, renewal, and revenue growth, • Serve as a strategic partner to executive stakeholders, aligning client priorities with Curinos’ data, AI, and advisory solutions, • Drive expansion through insight-led storytelling and disciplined account planning—helping clients unlock new growth opportunities across deposits, lending, and customer acquisition, • Lead commercial negotiations and pricing strategy, balancing mutual value and long-term partnership, • Partner cross-functionally with Sales, Advisory, and Product to deliver integrated, “One Curinos” solutions, • Maintain pipeline and forecast rigor using Salesforce (or equivalent CRM), • Represent the client’s voice internally, influencing roadmap and delivery excellence, • 8–15+ years of experience in financial-services, SaaS, or analytics sales / client leadership, • Proven record managing $2-$4M+ annual bookings and closing $1M+ enterprise deals, • Comfort engaging C-suite executives at top-50 banks or high-growth fintechs, • Deep understanding of banking economics (deposits, NIM, pricing, customer acquisition), • Consultative, insight-driven communicator who turns analytics into action, • Commercially sharp, with deal-structuring and P&L fluency, • Collaborative, high-EQ operator who thrives in a PE-backed, performance culture, • Curious, resilient, and energized by solving complex client challenges, • Base Salary: $175K – $220K depending on experience, • Variable Compensation: Targeted at 100% of base, uncapped with top performers reaching $500K–$1M+ in total cash compensation Curinos is the leading AI-driven decision intelligence platform for financial institutions. Our mission is to help banks and credit unions make faster, smarter, more profitable decisions—rooted in decades of proprietary data, deep analytics, and world-class expertise Join us to shape the future of how financial institutions compete and grow. Additional Information Why work at Curinos? • Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from, • Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!, • Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!, • Learning and development tools to assist with your career development, • Work with industry leading Subject Matter Experts and specialist products, • Regular social events and networking opportunities, • Collaborative, supportive culture, including an active DE&I program We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we’ll do everything we can to help. Inclusivity at Curinos: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.

Job DescriptionCompany Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. Job Description WHAT DOES A DIRECTOR, STRATEGIC PLANNING DO? Acting as the voice of the customer at EVERSANA INTOUCH, the Planning Director is a strategic leader-practitioner for assigned brands. This person is collaborative to the core and may struggle to resist the pull of an empty whiteboard. Unfazed by ambiguity, they can cut through the noise to get to the root of the issue. The Planning Director is an expert excavator when it comes to research, with a penchant for distilling data to the simplest insights. The ideal candidate understands the art + science of planning with a distinct preference of leading with data and logic first. Ultimately, this person will influence and challenge clients and internal teams to bring about change. They will be persistent in their persuasion and passionate in their approach to inspire client and internal teams to great work. • Work side-by-side with account and creative partners to crystallize client needs and business opportunities, • Utilize powerful analytical skills to rapidly synthesize large quantities of information, bring forward critical observations and insights, and ensure that strategic conclusions and opportunities are grounded in data for every stage of the problem-solving process, • Translate findings into insights to fuel strategic communication and great creative, • Answer key questions about how the customer behaves across all channels and how brands play a meaningful, influential role in their journey, • Establish solid relationships with cross-functional subject matter experts and glean deep understanding of their roles and contributions to bring a depth of rich expertise to strategic recommendations, • Develop and articulate strategies that inspire innovative work, including brand strategies; patient, caregiver and HCP journeys; comprehensive multichannel plans and ad hoc assignments, • Establish self as a planning subject matter expert in the eyes of internal counterparts and clients – an expert in pharma, assigned brands, audiences, landscape and category trends, • Connect digital to all aspects of business to drive growth opportunities, • Have well-formed opinions to help guide multi-discipline teams regarding data-driven marketing, mobile, social and general marketing trends that influence client work, • Shepherd strategies and behavior insights through all stages of development to creative output, • Lead workshops, both internal and/or client-facing, taking the lead in designing, facilitating and moderating to achieve client goals, • Balance multiple simultaneous projects and assignments, • Exercise sound judgment, • Rally all teams and effectively lead, influence, and negotiate across different disciplines to drive an focused agenda and achieve desired outcomes, • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias., • All other duties as assigned Qualifications WHAT ARE WE LOOKING FOR? • An entrepreneur, • Extensive experience within the Pharmaceutical or Healthcare industry, • Minimum of 8 years of experience in planning, strategic planning and related communications experience; advertising agency experience is a huge plus, • Deep understanding of digital channels and knowledge of the various roles and contributions of other strategic disciplines such as CRM and social media, • Proven ability to think creatively; evidence of success in developing digital multichannel strategies for brands and delivering them to market, • Strong digital and analytical capabilities a must, • Storyteller and persuasive presenter, • Thinker and doer – a highly collaborative whiteboarder who believes a plan is only as good as its execution, • Ability to manage up, down and across with influence versus positional power, • Comfortable in both independent and team working scenarios, • Humble, hard worker with insatiable curiosity and commitment to ongoing learning and team success. Sense of humor strongly preferred Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at . Follow us on LinkedIn | Twitter

Job Description Role Purpose Lead the performance, growth, and innovation of Health Clubs across North and South America — driving revenue, elevating the member wellness experience, strengthening operations and brand standards, and delivering successful new openings. Scope Oversight of 7 health clubs across 6 markets, with 5 pipeline openings over the next 18 months. Reports to [Global Head of Wellness / Regional MD]. Direct and indirect leadership of approximately 20 team members across Spa, Gym, and Longevity Studio operations. Key Focus Areas • Own regional wellness P&L and deliver revenue growth across Spas, Gyms, and Longevity Studios., • Drive member experience, satisfaction, and retention within the health club offering — ensuring wellness is a meaningful reason members join and stay., • Shape wellness programming strategy, staying ahead of emerging trends in longevity, recovery science, and integrative wellness to keep Soho Health Clubs distinctive and relevant., • Improve operational consistency, service standards, and accountability across multiple sites., • Lead wellness strategy and execution for new club openings, from pre-opening planning through to launch and stabilisation., • Build regional wellness talent capability — attract, develop, and retain top practitioners and leaders, establishing clear career pathways and succession plans., • Build strong relationships with GMs, regional leadership, and global teams, acting as the regional voice for Health Clubs., • Experience Required, • Senior multi-site leadership across spa, wellness, and fitness operations, ideally within a membership or lifestyle hospitality environment., • Proven track record of driving revenue growth and improving profitability at regional scale., • Extensive experience opening new locations and scaling operations in high-growth environments., • Strong financial acumen with comfort using data, CRM/booking platforms, and performance analytics to drive decisions., • Deep understanding of the wellness market including longevity, recovery, and emerging modalities. Leadership Profile Direct, personable, and commercially minded. A trusted relationship builder who communicates clearly, manages up and down effectively, and balances strategy with hands-on execution. Champions inclusive, accessible wellness and brings genuine passion for the member experience. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$165,000—$185,000 USD

Job Description At HouseCalls Home Care, we believe every caregiver deserves the same compassion, respect, and support they provide to our patients. As a Licensed Home Care Services Agency (LHCSA) serving elderly and disabled individuals throughout New York, our mission is simple: to improve lives with dignity and heart. We’re seeking a dedicated Bilingual HR Coordinator (English/Spanish) to join our Human Resources team. In this role, you’ll be more than an HR assistant — you’ll be a trusted partner to our caregivers, guiding them from onboarding through their career journey and ensuring they feel valued every step of the way. If you’re passionate about human resources and want to grow your career as an HR coordinator, we’d love to meet you. Why You’ll Love Working With Us • Competitive Pay: $23–$25/hour (based on experience)., • Health, Dental, and Vision Insurance., • Paid Time Off & Holiday Pay., • 401(k) Retirement Plan with match., • Life and Disability Insurance., • Serve as the first point of contact for caregiver questions, acting as a supportive HR coordinator and resource., • Welcome and onboard new hires, ensuring a smooth and positive experience with the human resources team., • Maintain accurate caregiver records (medicals, I-9s, in-service training, compliance files)., • Assist caregivers with ID badges, job letters, employment verifications, and agency documents as an HR assistant., • Enter and update data in the Home Care Registry and HHA Exchange systems., • Support the Human Resources Coordinator/HR Director with compliance, audits, and projects., • Bilingual (English/Spanish) required., • 1+ year of experience in human resources, HR coordinator, or HR assistant role (home care preferred)., • Familiarity with HHA Exchange or healthcare compliance systems., • Strong attention to detail and organizational skills., • Compassionate, approachable, and dependable communicator. If you’re ready to advance your human resources career as a Bilingual HR Coordinator, apply directly through this posting and take the next step in joining a mission-driven home care team.

Job Description Growth Strategy & Operations Analyst About Leap Leap is building the world’s largest network of branded retail stores - powered by data, systems, and scale. The Leap Platform enables brands to deploy physical retail that works in concert with ecommerce, faster and with meaningfully reduced cost and risk. We bring modern brands to life through compelling, immersive customer experiences and data-driven operations. Our team is powering the next generation of leading consumer brands by creating vibrant presences in local communities nationwide. As one of the fastest-growing companies in the retail and ecommerce space, Leap has launched stores for dozens of brands and continues to scale its network across brands, markets, and categories. Come take this leap with us. Your ideas, perspective, and voice are valued here. The Role Leap is seeking a Growth Strategy & Operations Analyst to support the processes, analyses, and initiatives that fuel the company’s growth. This role sits within Leap’s Growth organization and operates at the intersection of go-to-market strategy, real estate, and business operations. The Growth Strategy & Operations team serves as the analytical and operational backbone of Growth - supporting Business Development and Real Estate while acting as the cross-functional partners between Growth and other teams at Leap. The team helps shape how opportunities are evaluated, how deals (both net new business and renewals) are structured, and how the platform scales efficiently through key strategic initiatives. A central part of this role is identifying and building automations and AI-enabled workflows that meaningfully reduce manual work across the Growth function. We’re looking for someone who can scope the problem, build the solution, and own the outcome. You will also partner closely with leaders and cross-functional teams to support live brand and real estate deals, contribute to high-impact strategic initiatives, and design and execute Growth workflows and processes that enable Leap to scale. You will participate in strategic projects across go-to-market, pricing, and growth planning, build analyses and materials that inform executive decision-making, and own execution of key deliverables tied directly to company objectives. This is an ideal role for candidates who are builders at heart, move quickly, and leave processes meaningfully better than they found them. Location This role is based in New York City, with the expectation to be in the office 4 days a week. Core Responsibilities • Automation & Workflow Building: Identify high-friction processes across the Growth function and build working solutions (automations, AI agents, and integrated workflows) that reduce manual effort and increase execution speed., • Deal Support & Underwriting: Draw insights from financial underwriting, pricing analyses, and deal scenarios to support the end-to-end lifecycle of brand and real estate opportunities. Develop analyses and materials that inform investment decisions, deal structuring, and go-to-market strategy., • Go-To-Market Strategy & Workflows: Support the design, execution, and ongoing refinement of go-to-market and Growth workflows that move opportunities from early interest through signed agreements. Apply structured problem-solving and process improvement to improve how Growth operates at scale., • Reporting: Standardize key metric tracking and pipeline reporting to support visibility and decision-making across the Growth organization. Translate data into clear, actionable insights that help evaluate opportunity quality, pipeline health, and performance trends., • Cross-Functional Collaboration: Partner with Finance, Legal & Risk, and Operational Teams to support the evaluation and execution of growth opportunities as well as product evolution. Contribute to cross-functional projects through deep understanding of Leap’s business model, unit economics, and operating capabilities., • 1-3 years in GTM operations, RevOps, growth ops, or a high-growth startup, consulting or banking (hands-on experience building automations, tools, or operational workflows)., • Strong business and financial acumen with comfort navigating models, data, and deal documentation., • Advanced Excel and PowerPoint skills; able to build, pressure-test, and clearly explain analyses with limited guidance., • A “no task too big or too small” approach, with the ability to switch seamlessly between detailed execution and higher-level problem solving., • Self-starting, accountable, detail-oriented, and results-driven mindset., • Interest in consumer brands, retail, real estate, and platform businesses., • Clear, concise written and verbal communication skills., • Ship automations and AI-enabled workflows that meaningfully reduce manual work and increase execution velocity across the Growth function., • Develop deep familiarity with Leap’s growth approach and underwriting model, producing materials that directly inform high-quality strategic and deal decisions., • Improve the speed, consistency, and quality of Growth outputs through strong execution and process support., • Contribute meaningfully to quarterly and annual targets across brand signings, locations added, revenue, margin, and real estate utilization., • Support initiatives that improve the overall mix of brands, leases, and stores across the platform. A reasonable estimate of the current base salary range for this position is $90,000-$110,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level. What We Offer Leap offers a competitive total rewards package, which includes: • Healthcare benefits (medical, dental, vision), • Hybrid work culture (NYC office location), • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave), • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants. Powered by JazzHR 8GPT1uWcH6

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools. We are looking for an impact driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers. You will lead technical advocacy, mentor builders, and align closely with product, marketing, and engineering teams, translating frontier Agentic AI into intuitive, well-documented, and scalable developer resources. If you are motivated by empowering developers, solving complex integration challenges, and transforming technical platform capabilities into a thriving, community-led ecosystem, we want to meet you. Key Responsibilities • Define and Lead the Developer Ecosystem Strategy. Establish a winning DevRel strategy and unified developer journey across our core platform APIs, SDKs, and integration points. Define, monitor, and report on key developer success indicators, driving continuous improvement to maximize developer ROI and platform stickiness., • Own and Deliver World Class Technical Content. Oversee the entire content lifecycle for developers, from strategic prioritization of topics to the creation of high-quality tutorials, API documentation, code samples, reference architectures, and video guides demonstrating how to build and optimize LLM-powered agents., • Be the Voice of Developers. Serve as the principal bridge between the external developer community and internal technical execution. Champion developer needs, translate community feedback into actionable product requirements, and challenge our engineering teams to continuously elevate the developer experience (DevEx)., • Community Building and Advocacy. Act as the face of PolyAI to the developer community. Host webinars, speak at industry conferences, organize hackathons, and actively nurture technical discussions on platforms like GitHub, Discord, or Stack Overflow to ensure developers feel supported and engaged., • Integrate and Optimize Core AI Technology for Builders. Work alongside product teams to ensure our underlying LLM, RAG, and tool-calling pipelines are exposed to developers in a way that is intuitive, scalable, and consistent. Provide hands-on feedback during the development of new platform features., • Lead Developer Go-to-Market Strategy. Direct developer-focused Go-to-Market collaboration, including the coordination of API beta programs, developer launch kits, and technical enablement sessions to drive rapid, grassroots platform adoption.Requirements, • 5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience., • Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale., • Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy., • Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement., • Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership., • Strong technical background. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs).Preferred Requirements, • Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies., • Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects., • Experience working on a global B2B or Enterprise platform with a significant international developer footprint. 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren't just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale. You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What you'll do: • Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship., • Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics., • Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed., • Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process., • Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy., • Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed., • Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint., • Design engagement strategies that celebrate wins and foster a profound sense of purpose., • Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership. Success in this role is defined by a team that is as healthy as it is productive. • Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers., • Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect., • Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported., • 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments., • 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams., • A track record of leading through change with transparency and heart., • The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics., • A steady, compassionate leader who prioritizes the team's ability to thrive during transitions., • Highly accountable, yet possesses the emotional intelligence to coach through setbacks., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.