Branch Operations Associate - Counter & Warehouse Production
6 days ago
Fort Collins
Job Description Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment. Salary: $20 - $24 hourly | DOE Primary: • Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving., • Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs., • Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable)., • Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules., • Perform outbound follow-ups with customers via phone/email as needed., • Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations., • Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required., • Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies after release., • Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure., • Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped., • Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product., • Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards., • Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures., • Perform other duties as assigned. Education & Work Experience • High school diploma or equivalent required; equivalent combination of education and experience may be considered. Knowledge, Skills, and Abilities • Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities., • Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment., • Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus)., • Ability to perform basic math calculations accurately (add, subtract, multiply, divide)., • Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred., • Forklift certification (or ability to become certified) preferred., • Valid driver’s license with acceptable driving record (where driving is required)., • Regular, reliable, and punctual on-site attendance required. Physical Demands and Work Environment: The essential functions of this position will require the employee to perform the following physical activities: • Job requires frequent lifting up to 70 pounds., • Stooping, reaching above shoulder level, pushing, pulling., • Constantly walking/standing on cement flooring, • Climbing ladders as needed, • Working conditions involve a fast-paced warehouse/branch environment containing moving equipment, fluctuating temperature, and inventory in various storage arrangements., • Local driving may be required for pickups and deliveries. Additional Information: MFCP Participates in E-Verify Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.