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Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.

Job Description Job Title Helpdesk Tier 2 Job Description The type of work shall include, but not be limited to, the following: • Minimum of 3 years of Helpdesk experience • Escalation of support issues from Helpdesk Level 1; ability to resolve outstanding support issues •Preventive systems maintenance including remote and onsite support. • Testing, distribution, installation and configuration of operating systems and desktop software. • Maintain and keep up-to-date an equipment tracking system including assigned and available resources • Hardware and software image creation, development, administration, deployment and backup. Responsibilities • Testing and deployment of application upgrades, patches and fixes., • Administration, management, support and troubleshooting print queues., • Troubleshooting and problem resolution for printers (multi-function, network, copiers) and printing issues (Local, wireless or network wide). • Troubleshooting and standard maintenance of kiosks., • Administration, management, upgrade and support of McAfee for workstations, • Create, update, modify and review functional specifications for hardware and software as well as construction project related requests. Skills: Ability to provide excellent customer service and public relations outreach. Proven ability to effectively manage multiple priorities and meet deadlines. Proficiency in Microsoft Windows and Microsoft Office. Intermediate knowledge in hardware and networking, with particular emphasis on wireless networking. Evidence of strong flexibility and problem‐solving skills. Demonstrated ability to excel both independently and as a team member in a fast pace and collaborative environment. Must have excellent written and verbal skills. Outstanding Customer Service, Excellent Telephone Communication Skills and Level 1 Experience Required Must be able to pass Security Clearance Must be able to pass a background check Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Company DescriptionFutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients. FutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients.\r\n\r\nFutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.

Job DescriptionDescription: About Us Coating & Converting Technologies (CCT) and ATP Adhesive Systems Group are leaders in innovative adhesive solutions, serving a variety of industries worldwide. We pride ourselves on technology-driven growth, exceptional service, and a culture that values collaboration and expertise. As we expand our IT team, we’re looking for a talented IT Support / Helpdesk Technician to keep our systems running smoothly and support our business initiatives. The Role Are you a hands-on IT professional who thrives on solving problems and supporting users? In this role, you’ll provide comprehensive IT support across our organization—from computer systems and networks to phone systems and business applications like Sage and CRM programs. You’ll work independently, collaborate with Facilities and vendors, and occasionally travel (~25%) to our South Carolina facility. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, and ticketing system., • Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users., • Install, configure, and maintain computers, mobile devices, printers, and related equipment., • Support Microsoft 365, Windows environments, and Sage ERP systems., • Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination., • Maintain IT documentation, asset inventory, and user guides., • Assist with onboarding/offboarding, account setup, access management, and user training., • Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors., • Associate or Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience., • 5+ years of IT support/helpdesk experience, with the ability to work independently., • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals., • Experience supporting phone systems (VoIP, PBX)., • Familiarity with Sage ERP or similar business applications., • Excellent troubleshooting, communication, and problem-solving skills., • Ability to prioritize tasks and deliver strong customer service., • Comprehensive benefits package: Medical, Dental, Vision, 401k., • Opportunities for professional growth within a global organization. Apply Today Bring your experience, passion, and problem-solving skills to a team that values your expertise. We can’t wait to meet you! We are an Equal Opportunity Employer. CCT conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation, and/or benefits, for any improper reason.

Job Description We are seeking a self motivated, enthusiastic, Assistant Restaurant General Manager to take us to the next level. Kitchen + Kocktails is an urban-chic restaurant dining experience, serving creative cocktails & generous comfort-food dishes in a popular, classy venue. Check us out: We're looking for an Assistant General Manager for our highly successful and growing restaurant! Responsibilities: • Service the guest first and foremost and ensure that the front of the house is running efficiently, and in compliance with all company policies and procedures., • Creates relationships with guests and is easily identified as the manager., • Demonstrated ability to handle guest complaints and avoids escalation., • Maintain appropriate staff levels, hiring the right people, train continuously, and work to improve restaurant operations., • Manage individual restaurant expenses ensuring budgetary compliance and seeks out cost saving opportunities and initiatives., • Coaches in the moment and consistently holds staff accountable., • Develop/streamline restaurant processes in partnership with the General Manager, and Executive Chef., • Manage payroll hours to budgeted payroll percentage., • High school diploma or equivalent, some college preferred. Formal Hospitality coursework a plus., • Minimum 5+ years hospitality experience, • Minimum 3+ years Restaurant Management / Leadership experience, • Must have current food handler’s card and alcohol service certification as required by federal/state/local law., • Familiarity with Open Table reservation system, and Toast POS preferred., • Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet, and Outlook e-mail., • A buttoned-up professional appearance., • Excellent verbal communication skills. We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our organization. If you are passionate about the restaurant industry and have the skills necessary to excel in this role, we encourage you to apply. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Company DescriptionFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged. Our Cuisine At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor. Our Atmosphere Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Job Description The IT Help Desk / Field Technician Level 2 is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact. This role is remote (work at home), but will require local travel. Responsibilities include: • Deliver impeccable customer service while working with clients to troubleshoot hardware and software issues., • Accurately document issues, diagnose root cause, and update ticketing system., • Troubleshoot and perform basic fixes in Windows & Microsoft environments., • Efficiently resolve hardware/software issues, perform break/fix tasks, and more to close help desk tickets., • Meet or exceed case resolution goals based on the Service Agreement with clients. Desired Skills & Experience: • Associates or Bachelors Degree in IT or a related course of study preferred., • Minimum of three (3) years of experience in a Help Desk Environment. Autotask experience a plus., • On prem (server) and cloud (Microsoft Azure) experience., • A+ Certification strongly preferred., • Understanding of computer networks, computer hardware, and windows environment., • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner., • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously., • Ability to quickly analyze problems using deductive logic., • Must have a valid driver’s license and reliable transportation, that can be used for job-related travel to client offices within Bucks County and the surrounding areas. Standard schedule is M-F 9:00 AM - 5:00 PM

Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services. Responsibilities: • Install, configure, and troubleshoot both hardware and software to ensure optimal performance., • Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions., • Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records., • Detect and report phishing attempts, malware infections, and other security threats following established procedures., • Support the integration of IT systems for newly acquired organizations into the company's operations., • Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.• Proficiency in PC desktop and workstation support., • Experience with Active Directory for user and group management., • Strong knowledge of desktop hardware troubleshooting and maintenance., • Familiarity with Microsoft Windows 10 and Windows 11 environments., • Skilled in desktop imaging and deployment processes., • Ability to navigate and resolve technical issues in Microsoft 365 applications.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionBenefits: • Company parties, • Competitive salary, • Flexible schedule, • Free uniforms, • Competitive Compensation, • Great Work Environment Responsibilities • Thoroughly clean windows, screens, and tracks, • Maintain a clean work environment, • Safely use chemical cleaners and cleaning equipment to produce an optimal resultQualifications, • Excellent attention to detail, • The ability to work on your feet all day, often lifting, twisting, and bending, • The ability to work well independently and within a team, • Strong customer service skills

Job DescriptionPurpose of Your Job Position The primary purpose of your job position is to plan, develop, test, modify, document, support, network, telephony, related systems and software, applying your independent judgment and knowledge of programming techniques and computer systems, and as may be directed by the Chief Information Officer. In addition, you will be called upon to lead, guide and/or assist in specific tasks/projects as directed Delegation of Authority As the Network Support Specialist, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties. Job Functions Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position. MAJOR DUTIES AND RESPONSIBILITIES • Be knowledgeable of, and implement mission and philosophy of the organization within the scope of responsibilities., • Knowledge and application of the principles, operation and capabilities of current high-speed communications network hardware, software and protocols., • Knowledge and application of the principles of communications system operation, maintenance, monitoring and control., • Maintain, monitor and support all network servers, backup and monitoring services., • Monitor and insure network security models and model compliance both within systems and through policies and procedures., • Must apply experience with LAN/WAN and Telephony Technologies Routers, Switches, Firewall, Networking testing and security equipment., • Knowledge and application of computer and network operating system methods and procedures., • Skill in the use of programming languages, hardware and protocols specific to the assignment., • Skill in effectively communicating technical subjects both orally and in writing., • Must have and apply a working knowledge and experience in a networking capacity with following products Windows Server, Active Directory Service, DNS, Windows and Linux desktop operating systems, Google Workspace, Microsoft 365., • Assist in the integrations of voice and data operations., • Provide or arrange maintenance for computer, network, or telephony -related hardware and software as needed or directed by the OIT Management., • Provide or arrange setup and installation of new network and telephony products or software and remove unneeded equipment., • Communicate with OIT staff on all activities and developments., • Stay abreast of current technology and provide product and system recommendations to OIT staff as well as give direction for trainings., • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets., • Provide telephone and desk-side support for computer, network, and/or telephony-related issues assist in User Support Services., • Must have and apply a working knowledge and experience using Microsoft Office, Windows troubleshooting and installation. The ideal candidate has experience with other common desktop applications and technical applications such as Linux distributions., • Must apply systems analysis techniques and procedures, including consulting with users, OIT staff and/or Management to determine optimal hardware, software and system functional specifications and perform necessary modifications., • Must perform basic networking functions such as user and printer management and implement end user security parameters., • Required to maintain records of daily activities, issue problems, remedial actions, installations and outcomes., • Ensure all problems are logged promptly and correctly., • Assist in creation, updating and ongoing monitoring of an accurate inventory and User Support solutions database., • Provide user support as needed, which may include after-hours support of the network infrastructure., • Perform any other task or responsibility as directed by Office of Information Technology Management. Staff Development • Create, Attend and participate in in-service educational classes and on-the-job training programs as directed., • Attend and participate in workshops, seminars, etc., as approved. Safety and Sanitation, • Follow all established safety procedures and precautions when operating office equipment., • Report equipment malfunctions or breakdowns to your supervisor as soon as possible., • Report all unsafe/hazardous conditions to your supervisor immediately. Equipment and Supply Function, • Ensure administrative supplies have been replenished in work areas as necessary., • Assure that work/assignment areas are neat, clean and office equipment is covered before leaving such areas on breaks, end of workday, etc. Resident Rights, • Maintain confidentiality of all pertinent resident care information to assure resident rights are protected., • Assure that resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights including the right to file complaints are followed. Miscellaneous, • Demonstrates flexibility in meeting staffing needs and emergencies., • Reports to work on time., • Demonstrates high standards of attendance. Education, • Minimum High School graduate with up to eighteen (18) months of specialized training in advanced principles or techniques in computer technology and networking. Certifications in at least one or more of the following (Network+, A+, Security+, Linux+, any Cisco and Microsoft Server Technologies) Experience, • Minimum three years experience with computers and high comfort level in using computer, network, and security technologies. POSITION REQUIREMENTS Skills and Abilities • Excellent verbal and written communication skills; excellent interpersonal skills., • Detail oriented and excellent organizational skills., • Demonstrated good judgment and decision-making ability; exercises discretion and independent judgment., • Experience in and comfort with leading groups and teams., • Ability to perform well under pressure; patience and diplomacy., • Ability to establish and maintain effective working relationships with other Secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies., • Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population., • Valid driver’s license; position requires travel throughout the 5-county area. Working Conditions, • Works in office areas as well as throughout the facility., • Sits, stands, bends, lifts and moves intermittently during working hours., • Is subject to frequent interruptions., • Works beyond normal working hours on weekends and holidays; as necessary., • Attends and participates in continuing education programs., • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., • May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses., • Communicates with other department supervisors., • Must be able to move intermittently throughout the workday., • Must be able to cope with the mental and emotional stress of the positions., • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met., • Must be in good health and demonstrate emotional stability., • Must be able to operate office, business and accounting machines, • May be required to lift up to 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds., • Must be able to assist in the evacuation of residents.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off We are seeking a skilled and motivated IT Project Engineer to participate in the planning, execution, and delivery of IT projects. The ideal candidate will work with cross-functional teams, ensure alignment with business goalsboth internally and for our clientsand drive project success through effective communication, technical insight, execution of tasks and leadership. As a member of the project team, In addition to your primary project responsibilities, you may be called upon to provide help desk support, assisting end users with technical issues and ensuring smooth day-to-day IT operations. Key Responsibilities • Planning and implementation of IT projects, defining scope, goals, and deliverables., • Coordinate internal resources and third-party vendors for seamless project execution., • Develop detailed project plans, contributing to progress, and adjusting timelines as needed., • Communicate project budgets, resource allocation, and risk mitigation strategies., • Communicate project status, risks, and issues to stakeholders and senior management., • Ensure quality standards are met throughout the project lifecycle., • Foster a collaborative team environment and provide leadership and motivation., • Conduct post-project evaluations and identify areas for improvement., • Create standard hardware recommendations for clients., • Respond to user inquiries and troubleshoot hardware, software, and network issues., • Log and track support tickets using the organizations ticketing system., • Provide guidance and training to users on common IT tools and systems., • OnCall RotationTechnical Skills Required / Preferred Windows: • Setup of Windows Servers in ESXi and Hyper-V, • RDS Server/Cluster Configuration, • iLo/iDrac Setup and Configuration, • Designing and Implementing network solutions (LAN, WAN, wireless, etc.)., • Configuring and Supporting Firewalls and Security Measures., • Managing cloud environments (AWS, Azure, O365, etc.)., • Troubleshooting technical issues and providing on-site support when needed., • Ensuring technical accuracy and adherence to industry standards.Linux:, • Creating Linux VMs in AWS and ESXiBackups:, • Veeam Backup Environment Setup, • Cloud Connections for VeeamNetwork Equipment:, • Configuration of SonicWall, FortiGate, and Sophos Firewalls, • Wireless Setup with Ubiquity and Meraki, • Switch Configuration and Implementation, • VPN Tunnel and SSLVPN SetupCloud:, • Familiarity with AWS and Azure, • Experience with GCC or GCC High 365 clients, • SharePoint Cloud ImplementationSecurity:, • Vulnerability Remediation for Servers and Networking Equipment, • KnowBe4 Campaign Setup for ClientsPreferred Skills, • Ability to manage multiple projects simultaneously, • Strong problem-solving and decision-making abilities, • Experience managing cross-functional and remote teams, • Familiarity with budgeting and financial reportingQualifications, • Proven experience as a IT Project Engineer, Project Lead, or similar role, • Strong understanding of project management methodologies, • Excellent organizational, leadership, and communication skills, • Familiarity with ConnectWise Control, Automate, PSA, • Proficiency with Office 365 Suite, • A+ and Network+ certifications Flexible work from home options available.