Front of House Supervisor - Toro
13 days ago
Albany
Job Description Summary: Oversee, direct, and coordinate front of the house restaurant staff. Assist the restaurant management team with operations and training. Assist with resolution of guest concerns. Job Duties: Primary • Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times., • Assists in cash control and other receipts for the shift by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures., • Supervises and participates in dining area cleaning activities., • Investigates complaints regarding food quality, service, or accommodations and reports to management., • Observes workers and work procedures to ensure quality standards and service and provides assistance to the management team for completion of disciplinary write-ups., • Be knowledgeable of restaurant policies regarding personnel., • Performs some food preparation or service tasks such as packaging items, clearing tables, and serving food and drinks when necessary., • Attends all scheduled employee meetings and offers suggestions for improvement., • Coordinates with and assists fellow employees to meet guests’ needs and support the operations of the restaurant., • Fills-in for fellow employees where needed to ensure guest service standards and efficient operations. Supplemental • Greet and seat guests, and present menus and wine lists., • Take reservations, • Present bills and accept payments. Required Technology Experience • Cash register, • Tablets and computer, • Point-of-sale software, terminals and workstations, • Electronic mail software, • Inventory management software Required Skills and Qualifications • Minimum 2 years of experience in the restaurant industry, • Minimum 1 year of leadership experience, • Outgoing, pleasant personality, and a desire to please guests, • Ability to lift 30 pounds and stand for at least 8 hours, • Ability to work in a team environment, • 401K with employer match, • Competitive health insurance benefits (medical, dental and vision) available to members averaging only 24 hours per week, • HSA option available, • Supplemental insurance policies through AFLAC available, • Paid vacation, sick time and holidays ch88XEdNxM