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Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations
The Appointment Setter is responsible for contacting potential clients and scheduling appointments for the sales team to discuss solar energy solutions. The ideal candidate will be able to generate interest in solar products and services, maintain a positive relationship with prospective clients, and ensure the sales team’s calendar is full and efficient. Key Responsibilities: Lead Generation & Qualification: Contact inbound leads and cold-call potential clients to identify those interested in solar energy solutions. Qualify leads based on specific criteria such as homeownership, energy needs, and budget. Appointment Scheduling: Schedule appointments for the sales team to meet with qualified leads at their homes or virtually. Coordinate with the sales team to ensure appointments are confirmed and properly logged. Customer Communication: Use phone, email, and other communication tools to engage potential clients. Educate prospective clients about the benefits of solar energy and how the company’s solutions can meet their needs. Follow-Up: Follow up with leads who have shown interest but haven’t yet scheduled an appointment. Send reminders to clients about their upcoming appointments. Data Entry & Management: Maintain accurate records of leads and appointments in the company’s CRM system. Ensure all communication and follow-ups are logged properly. Reporting: Provide regular reports on lead generation and appointment scheduling progress. Track metrics like appointment conversion rates and client satisfaction. Qualifications: High school diploma or equivalent (additional education or experience in sales is a plus). Previous experience in a customer service, sales, or appointment setting role (preferably in the solar or renewable energy industry). Strong communication skills (verbal and written). Ability to handle objections and work with a wide variety of potential customers. Familiarity with CRM software or willingness to learn. Highly organized with excellent time management skills. Skills and Abilities: Strong phone presence and confidence in making cold calls. Ability to engage and motivate leads to schedule an appointment. Positive attitude and the ability to work independently or as part of a team. Detail-oriented with strong follow-up skills. Understanding of solar energy concepts is a plus, but not required. Working Conditions: This position may involve working from a desk or office, with occasional fieldwork for client meetings if needed. Flexible working hours may be required, including evenings or weekends to reach potential clients. Physical Requirements: Ability to sit at a desk and work on a computer for extended periods. Ability to make outbound calls for several hours a day.
Bronxworks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. RESPONSIBILITIES Provide direct services to clients, including intake, engagement, assessment, referral, service plan development and follow-ups. Attend monthly Community board, NYPD and other stakeholder’s meetings to promote program, center activities or events. Monitor and recruit interns and volunteers Monitor and document client progress toward service plan goals. Will increase Pyramid Community Service Program community engagement and assist Director with creating engaging programming to enhance Pyramid Community Service Program awareness. Will conduct in-house audits on files and facility to make sure we complies with DOH and DYCD. Document all interactions with, or on behalf of, clients. Build community partnerships to strengthen center’s community resources. Provide general clerical support, including filing, faxing, word processing, typing, photocopying, and data entry. Answer telephones, take messages and direct calls to the appropriate parties. Report to, and meet with, supervisor on a monthly basis. Complete program reports on a monthly basis or more frequently as required. Assist with special projects as required. Perform additional duties as assigned by Director. QUALIFICATIONS High School diploma or equivalent credential required. A minimum of 1-years of relevant work experience. Proficiency in English required; proficiency in a second language preferred. Strong oral and written communication, time management and organizational skills are necessary. Proficiency in Microsoft Office suite and other standard business technology is required. PHYSICAL REQUIREMENTS Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.