Director of Care Management Services
11 days ago
$95000–$105000 yearly
Full-time
Manhattan, New York
SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, and queer or questioning (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare. SAGE’s current Strategic Plan emphasizes scaling its impact on behalf of LGBTQ+ older people and diversifying through shifts in its organizational structure and decentralization of organizational leadership and decision-making. One such organizational change is the creation of a new division called SAGEServes, housing the agency’s New York service programs and older adult centers. SAGEServes includes SAGE's existing service programs in New York city; the four older adult centers; and SAGE’s replicated direct service programs in other parts of the country. The new division works in tandem with the national initiative programs that SAGE offers consumers and providers, as well as a new social enterprises division that will house new ventures and opportunities for profit-generating services for the organization. Summary:
The Director of Care Management Services is accountable for all aspects of SAGE’s Care Management programming throughout New York City, including contract management and oversight and supervision of 12 department staff. The position directly supervises the Assistant Director of Care Management Services, the Assistant Director of Caregiving, the Wellness Counselor, and the Care Management Coordinator, while providing overall strategic oversight and guidance to all of Care Management Services. The position collaborates within SAGE and with external providers to offer on-site programs and activities that promote health, wellness, and a vibrant community. Responsibilities:
· Oversee the implementation of Care Management services for LGBTQ+ older adults at all four SAGE Centers, as well as the Caregiving program, Case Assistance, and other supportive programming
· Develop, implement, manage, support, and evaluate all programs in Care Management Services and ensure they meet contracted deliverables and outcomes within SAGE’s strategic plan
· Manage and oversee department and funding budgets from city, state, federal, and private funding and ensure timely delivery of programmatic goals and monitor and ensure spending is in alignment with funding and SAGE’s budget
· Ensure compliance with program guidelines, funding requirements, and organizational policies, while monitoring adherence to compliance standards across the team
· Work with the Development and Finance teams to identify new funding sources and collaborate on grant proposals
· Engage in weekly supervision with all direct reports, including social work interns
· Facilitate a weekly team meeting to review department updates, strategy, and case assignments
· Manage clinical supervision of staff in collaboration with the Clinical Consultant
· Oversee the Care Management social work intern program consisting of 4-6 students
· Ensure complete, accurate, and timely documentation of care management activities within all paper and electronic resources and databases
· Prepare for program audits for NYC Aging, DOHMH/GMHI, as well as other contracts
· Represent the department at Director-level meetings and other organizational functions
· Represent SAGE with government agencies, private funders, and on external committees or professional/networking groups
· Foster cross-functional collaboration within the organization, particularly with Finance, Development, and other departments
· Cultivate and maintain relationships with external partners, including community organizations, government agencies, and other stakeholders, to further the agency’s mission and increase program impact
· Provide other support as needed to programming or SAGE overall Required Qualifications:
· A minimum of 6 years of experience successfully managing multiple and complex funding sources and managing large teams
· LMSW required
· SIFI (Supervision in Field Instruction) certification required
· Strong organizational skills with a demonstrated track record of collaboration, leading and influencing progress of complex progress towards goals across an organization, and an understanding of relationship among Program, Finance, Human Resources and other stakeholders in ensuring successful outcomes
· Substantive knowledge or prior experience in aging or LGBTQ+ fields, including an understanding of issues facing marginalized older adults, particularly BIPOC and transgender elders
· Ability to plan and multi-task, and to produce under the pressure of deadlines and unexpected occurrences
· Demonstrated project management ability, involving complex and unpredictable variables
· Superior written and verbal communication skills
· Strong alignment with SAGE’s mission and values, with a passion for serving older LGBTQ+ adults and other marginalized communities. Preferred qualifications:
· Familiarity with NYC Aging, DOHMH, or similar regulations/systems/processes, as well as applicable government, nonprofit, and community social service programs serving low income adults in New York City
· Experience with Salesforce and NYC Aging databases preferred
· Strong understanding of performance measurement and metrics to evaluate program impact and effectiveness
· Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
· Fluency in Spanish (verbal and written) Location: Hybrid with at least 2 days per week in-person, working out of either one SAGE’s Centers (in Brooklyn, Bronx, Harlem, or Midtown) or SAGE’s headquarters at 305 7th Ave. Schedule: Generally Monday – Friday, 9:30am – 5:30pm. This exempt and key managerial position requires occasional flexibility with scheduling to address any programming need, at any time or location within New York City Salary Range: $95,000-$105,000 Reports to: Senior Director of SAGEServes Supportive Services Benefits: SAGE offers an attractive benefits package. Equal Employment Opportunity
SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.
