ServiceNow CMDB Governance Lead
1 day ago
Tarrytown
About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix Assessment 2025 About Position • Role: ServiceNow CMDB Governance Lead, • Location: Tarrytown NY, • Experience: 12+ years, • Job Type: Full Time, • Mandatory Skills: ServiceNow, CMDB, ITSM, ITOM, Governance We are seeking a highly motivated and experienced ServiceNow CMDB Governance Lead responsible for defining and enforcing governance policies, standards, and processes to maintain a healthy and accurate Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures compliance with ITIL and ServiceNow best practices, drives data quality initiatives, and aligns the CMDB with the Common Service Data Model (CSDM) to support ITSM, ITOM, and business service mapping. Expertise You'll Bring • 10+ years in ITSM/ITOM with at least 4 years in CMDB governance or management., • Strong knowledge of ServiceNow CMDB, Discovery, Service Mapping, and CSDM., • ITIL v4 certification and ServiceNow certifications (CSA, CIS for Discovery/ITSM)., • Experience in data governance, normalization, and health KPI reporting., • Excellent communication and stakeholder management skills., • Experience in regulated industries (finance, healthcare) for compliance reporting., • Familiarity with integration patterns between CMDB and external systems., • Knowledge of automation and reconciliation strategies. What You'll Do • Governance Framework, • Define and maintain CMDB governance policies, standards, and RACI roles., • Establish and lead CMDB governance forums (e.g., Configuration Control Board)., • Ensure adherence to ITIL and ServiceNow CSDM guidelines., • Data Quality & Compliance, • Implement data quality rules, normalization policies, and certification workflows., • Monitor CMDB health using ServiceNow dashboards and KPIs (completeness, correctness, compliance)., • Conduct periodic audits and remediation for duplicate, orphaned, or stale CIs., • Architecture & Modeling, • Align CMDB structure with CSDM for service-aware architecture., • Define CI classes, attributes, and relationships to support ITSM/ITOM processes., • Collaborate with Discovery and Integration teams for automated reconciliation., • Stakeholder Management, • Define roles for CI owners, data stewards, and service owners., • Conduct workshops and training sessions on CMDB governance and best practices., • Communicate governance updates and health metrics to leadership., • Tools & Automation, • Utilize ServiceNow CMDB Workspace, Health Dashboard, Discovery, and Service Mapping., • Implement automated data validation and reconciliation strategies. Benefits • Competitive salary and benefits package, • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications, • Opportunity to work with cutting-edge technologies, • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards, • Annual health check-ups, • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Our company fosters a values-driven and people-centric work environment that enables our employees to: • Accelerate growth, both professionally and personally, • Impact the world in powerful, positive ways, using the latest technologies, • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core, • Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistentpersistent.com/careers For more details, please contact Bharath Veluru () "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."