Customer Support Representative (m,f) Dutch: Telecommunications / internet
hace 23 días
Alicante
Start: 20.07.26 and 03.08.26 Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos. Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance) Employment type: Full-time DUTIES AND RESPONSIBILITIES • Handle inbound customer inquiries via phone, chat, and email channels, • Support customers with mobile, internet, and TV-related questions and issues, • Assist with SIM card activation, mobile data setup, and account-related requests, • Guide customers through TV box installation and home internet setup processes, • Troubleshoot basic technical issues and provide effective solutions, • Deliver professional, customer-focused, and solution-oriented support, • Identify cross-selling and upselling opportunities when appropriate, • Maintain accurate customer records and interaction notes, • Collaborate with colleagues and internal teams to ensure high-quality customer service, • Meet service quality, productivity, and customer satisfaction targets. REQUIREMENTS • Native-level Dutch (C2), English at B1 level or higher, • Strong communication and customer service skills, • Customer-oriented mindset with excellent problem-solving abilities, • Comfortable identifying cross-selling and upselling opportunities, • Good computer literacy and ability to learn new systems quickly, • Tech-savvy with an interest in technology and telecommunications services, • Availability to work rotational schedules, including evenings and weekends, • Legal right to live and work in Spain with valid documentation (EU passport or residency permit), • Previous customer service, contact centre, retail, hospitality, or sales experience, • Experience in telecommunications, technology, or technical support environmentsExperience handling phone, chat, or email support channels. xcskxlj OFFER • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere, • Guidance and tools to reach career potential, • Relocation support, • And much more! #J-18808-Ljbffr