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🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Product Owner / Business Analyst - Metrica España Modalidad: trabajo en modo híbrido, ya que se valora que algún día el recurso pueda acudir a sus oficinas, aunque sea algo puntual y la mayor parte del trabajo sea en remoto. Ubicación: Madrid SBA: 49.000€ Métrica España se complace en anunciar la búsqueda de un Product Owner / Business Analyst experimentado y proactivo para unirse a nuestro dinámico equipo. Buscamos a un profesional con una sólida trayectoria y una profunda comprensión del desarrollo de productos digitales, con un mínimo de 5 años de experiencia relevante. Como Product Owner para nuestro Squad Conversacional, serás una pieza clave en la definición, desarrollo y entrega de soluciones innovadoras que transformarán la experiencia de nuestros clientes y optimizarán nuestras operaciones internas. Tu rol será fundamental para guiar al equipo hacia la consecución de los objetivos estratégicos, asegurando que nuestras soluciones conversacionales estén a la vanguardia de la tecnología y satisfagan las necesidades del negocio. Responsabilidades principales • Gestionar y priorizar el backlog del equipo de soluciones conversacionales., • Traducir las necesidades de negocio en requisitos funcionales claros y detallados., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y los distintos países para garantizar la alineación y correcta ejecución de las iniciativas., • Participar en ceremonias ágiles como refinamientos, planificación de sprint y demos., • Realizar el seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional y la integración entre las distintas soluciones:, • Chat / Chatbot, • Voicebot, • Copilots (asistentes basados en IA), • Speech Analytics (analítica de voz), • Dar soporte a las actividades de testing y validación UAT (User Acceptance Testing)., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. Perfil requerido • Más de 5 años de experiencia como Product Owner, Business Analyst o puesto similar., • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implantación de soluciones digitales o conversacionales., • Excelentes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución y consecución de objetivos. Se valorará positivamente • Experiencia con:, • Chatbots, • Voicebots, • Copilots, • Speech Analytics, • Entornos de Contact Center y Experiencia de Cliente (CX), • Conocimientos de herramientas ágiles como Jira y Confluence., • Experiencia en entornos internacionales o multipaís. Idiomas • Inglés: fluido (obligatorio), • Español: fluido (obligatorio), • Portugués: valorable Competencias clave • Proactividad y sentido de la responsabilidad (ownership)., • Capacidad de organización y planificación., • Pensamiento analítico., • Capacidad de priorización., • Comunicación transversal con diferentes áreas., • Orientación al trabajo colaborativo y en equipo. ¿Qué ofrecemos? • Contrato indefinido., • Salario competitivo acorde a la experiencia y el mercado., • Oportunidades de desarrollo profesional y formación continua., • Participación en proyectos retadores y de alto impacto., • Excelente ambiente de trabajo., • Flexibilidad horaria y trabajo remoto. Si eres un/a apasionado/a de la agilidad, con una mentalidad orientada a la mejora y buscas un rol donde puedas generar un impacto significativo, te invitamos a postularte. Únete a Métrica España y sé parte de nuestra historia de éxito.

Product Owner / Business Analyst - Metrica España Modalidad: trabajo en modo híbrido, ya que se valora que algún día el recurso pueda acudir a sus oficinas, aunque sea algo puntual y la mayor parte del trabajo sea en remoto. Ubicación: Madrid SBA: 49.000€ Métrica España se complace en anunciar la búsqueda de un Product Owner / Business Analyst experimentado y proactivo para unirse a nuestro dinámico equipo. Buscamos a un profesional con una sólida trayectoria y una profunda comprensión del desarrollo de productos digitales, con un mínimo de 5 años de experiencia relevante. Como Product Owner para nuestro Squad Conversacional, serás una pieza clave en la definición, desarrollo y entrega de soluciones innovadoras que transformarán la experiencia de nuestros clientes y optimizarán nuestras operaciones internas. Tu rol será fundamental para guiar al equipo hacia la consecución de los objetivos estratégicos, asegurando que nuestras soluciones conversacionales estén a la vanguardia de la tecnología y satisfagan las necesidades del negocio. Responsabilidades principales • Gestionar y priorizar el backlog del equipo de soluciones conversacionales., • Traducir las necesidades de negocio en requisitos funcionales claros y detallados., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y los distintos países para garantizar la alineación y correcta ejecución de las iniciativas., • Participar en ceremonias ágiles como refinamientos, planificación de sprint y demos., • Realizar el seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional y la integración entre las distintas soluciones:, • Chat / Chatbot, • Voicebot, • Copilots (asistentes basados en IA), • Speech Analytics (analítica de voz), • Dar soporte a las actividades de testing y validación UAT (User Acceptance Testing)., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. Perfil requerido • Más de 5 años de experiencia como Product Owner, Business Analyst o puesto similar., • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implantación de soluciones digitales o conversacionales., • Excelentes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución y consecución de objetivos. Se valorará positivamente • Experiencia con:, • Chatbots, • Voicebots, • Copilots, • Speech Analytics, • Entornos de Contact Center y Experiencia de Cliente (CX), • Conocimientos de herramientas ágiles como Jira y Confluence., • Experiencia en entornos internacionales o multipaís. Idiomas • Inglés: fluido (obligatorio), • Español: fluido (obligatorio), • Portugués: valorable Competencias clave • Proactividad y sentido de la responsabilidad (ownership)., • Capacidad de organización y planificación., • Pensamiento analítico., • Capacidad de priorización., • Comunicación transversal con diferentes áreas., • Orientación al trabajo colaborativo y en equipo. ¿Qué ofrecemos? • Contrato indefinido., • Salario competitivo acorde a la experiencia y el mercado., • Oportunidades de desarrollo profesional y formación continua., • Participación en proyectos retadores y de alto impacto., • Excelente ambiente de trabajo., • Flexibilidad horaria y trabajo remoto. Si eres un/a apasionado/a de la agilidad, con una mentalidad orientada a la mejora y buscas un rol donde puedas generar un impacto significativo, te invitamos a postularte. Únete a Métrica España y sé parte de nuestra historia de éxito.

ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. ✨ Tus responsabilidades principales • Ofrecer atención personalizada a clientes a través de teléfono, correo y chat., • Resolver dudas e incidencias relacionadas con productos y operaciones de inversión., • Comercializar productos y servicios financieros de manera proactiva., • Gestionar tareas administrativas, revisión y validación de documentación., • Identificar y convertir clientes potenciales. 🔎 Requisitos clave • Formación: Grado universitario o Grado Superior en Economía, Empresa o similar., • Idiomas: Dominio bilingüe de catalán y español., • Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM)., • Experiencia valorable: Atención al cliente en el sector financiero. 💡 Y lo más importante, tus habilidades personales • Empatía y vocación de servicio., • Capacidad para trabajar en equipo y colaborar., • Organización y habilidad para priorizar tareas., • Ganas de aprender y mejorar continuamente., • Responsabilidad e iniciativa para proponer mejoras. 🎁 Lo que te ofrecemos • Un entorno profesional y dinámico con un equipo comprometido., • Formación continua para tu desarrollo en el sector financiero., • Posibilidades reales de crecimiento profesional., • Beneficios exclusivos como parte de una empresa líder., • Flexibilidad para favorecer la conciliación personal y profesional. 📩 ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a indicando en el asunto: Candidatura Agente Customer Care.

ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. ✨ Tus responsabilidades principales • Ofrecer atención personalizada a clientes a través de teléfono, correo y chat., • Resolver dudas e incidencias relacionadas con productos y operaciones de inversión., • Comercializar productos y servicios financieros de manera proactiva., • Gestionar tareas administrativas, revisión y validación de documentación., • Identificar y convertir clientes potenciales. 🔎 Requisitos clave • Formación: Grado universitario o Grado Superior en Economía, Empresa o similar., • Idiomas: Dominio bilingüe de catalán y español., • Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM)., • Experiencia valorable: Atención al cliente en el sector financiero. 💡 Y lo más importante, tus habilidades personales • Empatía y vocación de servicio., • Capacidad para trabajar en equipo y colaborar., • Organización y habilidad para priorizar tareas., • Ganas de aprender y mejorar continuamente., • Responsabilidad e iniciativa para proponer mejoras. 🎁 Lo que te ofrecemos • Un entorno profesional y dinámico con un equipo comprometido., • Formación continua para tu desarrollo en el sector financiero., • Posibilidades reales de crecimiento profesional., • Beneficios exclusivos como parte de una empresa líder., • Flexibilidad para favorecer la conciliación personal y profesional. 📩 ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a indicando en el asunto: Candidatura Agente Customer Care.

ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. ✨ Tus responsabilidades principales • Ofrecer atención personalizada a clientes a través de teléfono, correo y chat., • Resolver dudas e incidencias relacionadas con productos y operaciones de inversión., • Comercializar productos y servicios financieros de manera proactiva., • Gestionar tareas administrativas, revisión y validación de documentación., • Identificar y convertir clientes potenciales. 🔎 Requisitos clave • Formación: Grado universitario o Grado Superior en Economía, Empresa o similar., • Idiomas: Dominio bilingüe de catalán y español., • Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM)., • Experiencia valorable: Atención al cliente en el sector financiero. 💡 Y lo más importante, tus habilidades personales • Empatía y vocación de servicio., • Capacidad para trabajar en equipo y colaborar., • Organización y habilidad para priorizar tareas., • Ganas de aprender y mejorar continuamente., • Responsabilidad e iniciativa para proponer mejoras. 🎁 Lo que te ofrecemos • Un entorno profesional y dinámico con un equipo comprometido., • Formación continua para tu desarrollo en el sector financiero., • Posibilidades reales de crecimiento profesional., • Beneficios exclusivos como parte de una empresa líder., • Flexibilidad para favorecer la conciliación personal y profesional. 📩 ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a indicando en el asunto: Candidatura Agente Customer Care.

Product Owner / Business Analyst - Metrica España Modalidad: trabajo en modo híbrido, ya que se valora que algún día el recurso pueda acudir a sus oficinas, aunque sea algo puntual y la mayor parte del trabajo sea en remoto. Ubicación: Madrid SBA: 49.000€ Métrica España se complace en anunciar la búsqueda de un Product Owner / Business Analyst experimentado y proactivo para unirse a nuestro dinámico equipo. Buscamos a un profesional con una sólida trayectoria y una profunda comprensión del desarrollo de productos digitales, con un mínimo de 5 años de experiencia relevante. Como Product Owner para nuestro Squad Conversacional, serás una pieza clave en la definición, desarrollo y entrega de soluciones innovadoras que transformarán la experiencia de nuestros clientes y optimizarán nuestras operaciones internas. Tu rol será fundamental para guiar al equipo hacia la consecución de los objetivos estratégicos, asegurando que nuestras soluciones conversacionales estén a la vanguardia de la tecnología y satisfagan las necesidades del negocio. Responsabilidades principales • Gestionar y priorizar el backlog del equipo de soluciones conversacionales., • Traducir las necesidades de negocio en requisitos funcionales claros y detallados., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y los distintos países para garantizar la alineación y correcta ejecución de las iniciativas., • Participar en ceremonias ágiles como refinamientos, planificación de sprint y demos., • Realizar el seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional y la integración entre las distintas soluciones:, • Chat / Chatbot, • Voicebot, • Copilots (asistentes basados en IA), • Speech Analytics (analítica de voz), • Dar soporte a las actividades de testing y validación UAT (User Acceptance Testing)., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. Perfil requerido • Más de 5 años de experiencia como Product Owner, Business Analyst o puesto similar., • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implantación de soluciones digitales o conversacionales., • Excelentes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución y consecución de objetivos. Se valorará positivamente • Experiencia con:, • Chatbots, • Voicebots, • Copilots, • Speech Analytics, • Entornos de Contact Center y Experiencia de Cliente (CX), • Conocimientos de herramientas ágiles como Jira y Confluence., • Experiencia en entornos internacionales o multipaís. Idiomas • Inglés: fluido (obligatorio), • Español: fluido (obligatorio), • Portugués: valorable Competencias clave • Proactividad y sentido de la responsabilidad (ownership)., • Capacidad de organización y planificación., • Pensamiento analítico., • Capacidad de priorización., • Comunicación transversal con diferentes áreas., • Orientación al trabajo colaborativo y en equipo. ¿Qué ofrecemos? • Contrato indefinido., • Salario competitivo acorde a la experiencia y el mercado., • Oportunidades de desarrollo profesional y formación continua., • Participación en proyectos retadores y de alto impacto., • Excelente ambiente de trabajo., • Flexibilidad horaria y trabajo remoto. Si eres un/a apasionado/a de la agilidad, con una mentalidad orientada a la mejora y buscas un rol donde puedas generar un impacto significativo, te invitamos a postularte. Únete a Métrica España y sé parte de nuestra historia de éxito.

En Claire Joster somos especialistas en la búsqueda y selección de Perfiles cualificados de Mando Intermedio y Management en el ámbito tecnológico para las principales áreas funcionales y técnicas, con un valor añadido fundamental: la captación de talento, basada en valores y ajuste cultural de nuestros clientes y candidatos. Actualmente estamos buscando perfiles de Consultor/a de Genesys Cloud en España para un cliente final que se dedica a ofrecer soluciones tecnológicas para mejorar la experiencia del cliente, especialmente en entornos de centros de contacto. Responsabilidades clave: • Se integrará en un equipo altamente calificado que implementa y mantiene Genesys IVR, informes y soluciones multicanal, así como sistemas de grabación de llamadas, soluciones de gestión de la fuerza laboral y CRM de otros fabricantes de software líderes., • Trabajar con el equipo para diseñar y construir:, • Genesys automatiza el servicio, los informes y las soluciones multicanal, • Integre con la grabación de llamadas, las soluciones de gestión de la fuerza laboral y los sistemas CRM de otros fabricantes de software líderes. Requisitos: • Conocimiento de las siguientes herramientas y módulos de Genesys Cloud CX:, • Configuración básica: agentes, grupos, habilidades, roles, etc, • Enrutamiento: estrategias de llamadas entrantes y salientes, • Telefonía: sitios, bordes, troncales, rutas de salida, • Scripting, • Arquitecto: diseño de flujos de voz y canales digitales, bot, integraciones con DialogFlow, y con sistemas externos vía acciones de datos. Tablas de datos., • Acciones de datos: diseño y construcción de webservices para sistemas externos., • Campañas de varios tipos (progresivas, previas, de poder), • Informes en tiempo real, • Canales digitales: Correo electrónico, Chat, integración con una red social (Whatsapp, Facebook, Twitter) Valorable: • Certificaciones de Genesys Cloud (GCP-CX), • Experiencia con Single Sign-ON (SSO), • Integraciones con Embeddable Framework con otros CRM: Salesforce, Microsoft Dynamics 365., • Integración con herramientas de informes externos (PowerBI)., • Conocimiento y explotación de la API de Genesys, Automatización de Procesos (triggers) y uso de Workflows para implementaciones más complejas., • Conocimientos de programación de software: C, Java, Javascript, .Net, • Experiencia trabajando en soporte, • Experiencia trabajando con Metodologías Ágiles (específicamente Scrum) Se ofrece: • Teletrabajo, • Jornada intensiva entre el 15 de junio y el 15 de septiembre., • Posición estable y contrato indefinido directamente en cliente final., • Salario competitivo., • Formaciones e iniciativas constantes., • Beneficios sociales., • 25 días de vacaciones laborables.

En Claire Joster somos especialistas en la búsqueda y selección de Perfiles cualificados de Mando Intermedio y Management en el ámbito tecnológico para las principales áreas funcionales y técnicas, con un valor añadido fundamental: la captación de talento, basada en valores y ajuste cultural de nuestros clientes y candidatos. Actualmente estamos buscando perfiles de Consultor/a de Genesys Cloud en España para un cliente final que se dedica a ofrecer soluciones tecnológicas para mejorar la experiencia del cliente, especialmente en entornos de centros de contacto. Responsabilidades clave: • Se integrará en un equipo altamente calificado que implementa y mantiene Genesys IVR, informes y soluciones multicanal, así como sistemas de grabación de llamadas, soluciones de gestión de la fuerza laboral y CRM de otros fabricantes de software líderes., • Trabajar con el equipo para diseñar y construir:, • Genesys automatiza el servicio, los informes y las soluciones multicanal, • Integre con la grabación de llamadas, las soluciones de gestión de la fuerza laboral y los sistemas CRM de otros fabricantes de software líderes. Requisitos: • Conocimiento de las siguientes herramientas y módulos de Genesys Cloud CX:, • Configuración básica: agentes, grupos, habilidades, roles, etc, • Enrutamiento: estrategias de llamadas entrantes y salientes, • Telefonía: sitios, bordes, troncales, rutas de salida, • Scripting, • Arquitecto: diseño de flujos de voz y canales digitales, bot, integraciones con DialogFlow, y con sistemas externos vía acciones de datos. Tablas de datos., • Acciones de datos: diseño y construcción de webservices para sistemas externos., • Campañas de varios tipos (progresivas, previas, de poder), • Informes en tiempo real, • Canales digitales: Correo electrónico, Chat, integración con una red social (Whatsapp, Facebook, Twitter) Valorable: • Certificaciones de Genesys Cloud (GCP-CX), • Experiencia con Single Sign-ON (SSO), • Integraciones con Embeddable Framework con otros CRM: Salesforce, Microsoft Dynamics 365., • Integración con herramientas de informes externos (PowerBI)., • Conocimiento y explotación de la API de Genesys, Automatización de Procesos (triggers) y uso de Workflows para implementaciones más complejas., • Conocimientos de programación de software: C, Java, Javascript, .Net, • Experiencia trabajando en soporte, • Experiencia trabajando con Metodologías Ágiles (específicamente Scrum) Se ofrece: • Teletrabajo, • Jornada intensiva entre el 15 de junio y el 15 de septiembre., • Posición estable y contrato indefinido directamente en cliente final., • Salario competitivo., • Formaciones e iniciativas constantes., • Beneficios sociales., • 25 días de vacaciones laborables.

En Claire Joster somos especialistas en la búsqueda y selección de Perfiles cualificados de Mando Intermedio y Management en el ámbito tecnológico para las principales áreas funcionales y técnicas, con un valor añadido fundamental: la captación de talento, basada en valores y ajuste cultural de nuestros clientes y candidatos. Actualmente estamos buscando perfiles de Consultor/a de Genesys Cloud en España para un cliente final que se dedica a ofrecer soluciones tecnológicas para mejorar la experiencia del cliente, especialmente en entornos de centros de contacto. Responsabilidades clave: • Se integrará en un equipo altamente calificado que implementa y mantiene Genesys IVR, informes y soluciones multicanal, así como sistemas de grabación de llamadas, soluciones de gestión de la fuerza laboral y CRM de otros fabricantes de software líderes., • Trabajar con el equipo para diseñar y construir:, • Genesys automatiza el servicio, los informes y las soluciones multicanal, • Integre con la grabación de llamadas, las soluciones de gestión de la fuerza laboral y los sistemas CRM de otros fabricantes de software líderes. Requisitos: • Conocimiento de las siguientes herramientas y módulos de Genesys Cloud CX:, • Configuración básica: agentes, grupos, habilidades, roles, etc, • Enrutamiento: estrategias de llamadas entrantes y salientes, • Telefonía: sitios, bordes, troncales, rutas de salida, • Scripting, • Arquitecto: diseño de flujos de voz y canales digitales, bot, integraciones con DialogFlow, y con sistemas externos vía acciones de datos. Tablas de datos., • Acciones de datos: diseño y construcción de webservices para sistemas externos., • Campañas de varios tipos (progresivas, previas, de poder), • Informes en tiempo real, • Canales digitales: Correo electrónico, Chat, integración con una red social (Whatsapp, Facebook, Twitter) Valorable: • Certificaciones de Genesys Cloud (GCP-CX), • Experiencia con Single Sign-ON (SSO), • Integraciones con Embeddable Framework con otros CRM: Salesforce, Microsoft Dynamics 365., • Integración con herramientas de informes externos (PowerBI)., • Conocimiento y explotación de la API de Genesys, Automatización de Procesos (triggers) y uso de Workflows para implementaciones más complejas., • Conocimientos de programación de software: C, Java, Javascript, .Net, • Experiencia trabajando en soporte, • Experiencia trabajando con Metodologías Ágiles (específicamente Scrum) Se ofrece: • Teletrabajo, • Jornada intensiva entre el 15 de junio y el 15 de septiembre., • Posición estable y contrato indefinido directamente en cliente final., • Salario competitivo., • Formaciones e iniciativas constantes., • Beneficios sociales., • 25 días de vacaciones laborables.

We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the Spain. In This Role You Will: • Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts., • Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics., • Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues., • Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides., • Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies., • Participate in on-call rotations to provide after-hours support when necessary. We’re Looking For Someone With: • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting., • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK., • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes., • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java., • Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions., • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues., • Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)., • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences., • Self-motivated and able to work independently as well as collaboratively in a team environment., • Strong attention to detail and a commitment to delivering high-quality customer support. Compensation: • Base Salary Hiring Range: €52,000 to €97,000, • All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below). Benefits & Perks at Pulumi: Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage. Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays. 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness. Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers. Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend. Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals. Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together. Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection. About Pulumi: Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue. We bring style and value to millions, offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are looking for senior designers (across categories) who will take ownership of key product categories within the kidswear collections, including Denim, Knitwear, Activewear, and Outerwear & Sweaters for Women or Men or Teens. This role combines strong creative sensibility with a deep understanding of commercial fashion and market trends. The person in this role will be responsible for translating trends and concepts into compelling, wearable collections that resonate with customers while meeting business objectives. Working from concept through to final product, the designer will collaborate closely with buying, visual merchandising, production teams, and suppliers to ensure that each collection is both creatively strong and operationally feasible. The position is suited for someone who is not only creatively driven but also highly collaborative and pragmatic, able to balance design vision with timelines, cost considerations, and product performance in the market. While the role remains deeply hands-on in the design process, its primary responsibility is to ensure that collections are commercially relevant, trend-aligned, and delivered efficiently from concept to production. Key Responsibilities Responsibilities: • Trend research, analysis of competitor landscape and customer behavior, • Develop seasonal design directions aligned with brand strategy (moodboards, color palettes, key fits, fabrics, trims), • Sourcing for fabric, trim and product samples worldwide — trade shows, fabric fairs, supplier visits, shopping trips, • Design prints, graphics and surface patterns for seasonal collections, • Create detailed tech packs (detailed sketches, artworks, hangtags). All information need to be uploaded in PLM system, • Fit and review samples, provide accurate correction comments, • Collaborate cross-functionally with buying, production and suppliers, • Present design concepts to management, • Mentor and guide junior design team members Profile Requirements • Degree in Fashion Design, • 3–8 years experience in mass market, fast fashion or high street brand, • Excellent visual communication and presentation skills, • Commercial mindset — ability to design for volume and price point, • Confident user (advance level) of AI tools, Illustrator, Photoshop, CoralDraw, • 3D design skills, • Strong garment construction knowledge, • Print and pattern design, • Ability to work in a fast-paced, deadline-driven environment, • Willingness and ability to travel internationally regularly

🚀 ¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place to Work con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. 🔎 ¿Qué buscamos? Estamos en búsqueda de un/a Product Owner con experiencia en Canales Asistidos e implementación de soluciones digitales o conversacionales, para dar servicio a uno de nuestros clientes líder en el sector bancario. Esta persona se encargará de liderar la gestión y ejecución funcional del equipo conversacional (conversational squad), garantizando la correcta definición, priorización e implementación de iniciativas relacionadas con chat, voicebot, copilots y analítica de voz, actuando como puente entre negocio y tecnología dentro de un entorno ágil. 📋 Funciones: • Gestionar y priorizar el backlog del equipo conversacional., • Traducir las necesidades de negocio en requisitos funcionales claros., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y países para garantizar alineación y ejecución., • Participar en ceremonias ágiles (refinamientos, planificación de sprint y demos)., • Hacer seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional e integración entre: Chat / Chatbot, Voicebot, Copilots y Analítica de voz (Speech Analytics)., • Dar soporte en actividades de testing y validación UAT., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. 💡 Qué esperamos de ti: • Más de 5 años de experiencia como Product Owner, Business Analyst o rol similar., • Experiencia con: Chatbots, Voicebots, Copilots, Speech Analytics, Entornos de Contact Center / Experiencia de Cliente (CX), • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implementación de soluciones digitales o conversacionales., • Conocimientos de herramientas ágiles como Jira y Confluence., • Fuertes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución., • Inglés B2 Valorable: • Experiencia en entornos globales o multicountry., • Experiencia previa en cliente bancario. 📍 Localización Remoto 100% en España. ⏰ Horario Jornada de oficina 💰 ¿Qué te ofrecemos? ✈️ 23 días laborables de vacaciones y el 24 y 31 de diciembre. ❤️ Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes). 🍴 Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…). 🎓 Acceso gratuito a varias plataformas de formación. 🚀 Estabilidad y carrera profesional. 🚶 Tenemos implantado un plan de compensación de referencias internas. 🔗 Posibilidad de elección de percibir tu salario en 12 o 14 pagas. 🏡 Medidas de conciliación (horario flexible, teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal), jornada intensiva los viernes y en verano según proyecto). 🎁 Plataforma UST Club descuentos y descuentos en gimnasios. 📧 Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

🚀 ¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place to Work con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. 🔎 ¿Qué buscamos? Estamos en búsqueda de un/a Product Owner con experiencia en Canales Asistidos e implementación de soluciones digitales o conversacionales, para dar servicio a uno de nuestros clientes líder en el sector bancario. Esta persona se encargará de liderar la gestión y ejecución funcional del equipo conversacional (conversational squad), garantizando la correcta definición, priorización e implementación de iniciativas relacionadas con chat, voicebot, copilots y analítica de voz, actuando como puente entre negocio y tecnología dentro de un entorno ágil. 📋 Funciones: • Gestionar y priorizar el backlog del equipo conversacional., • Traducir las necesidades de negocio en requisitos funcionales claros., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y países para garantizar alineación y ejecución., • Participar en ceremonias ágiles (refinamientos, planificación de sprint y demos)., • Hacer seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional e integración entre: Chat / Chatbot, Voicebot, Copilots y Analítica de voz (Speech Analytics)., • Dar soporte en actividades de testing y validación UAT., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. 💡 Qué esperamos de ti: • Más de 5 años de experiencia como Product Owner, Business Analyst o rol similar., • Experiencia con: Chatbots, Voicebots, Copilots, Speech Analytics, Entornos de Contact Center / Experiencia de Cliente (CX), • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implementación de soluciones digitales o conversacionales., • Conocimientos de herramientas ágiles como Jira y Confluence., • Fuertes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución., • Inglés B2 Valorable: • Experiencia en entornos globales o multicountry., • Experiencia previa en cliente bancario. 📍 Localización Remoto 100% en España. ⏰ Horario Jornada de oficina 💰 ¿Qué te ofrecemos? ✈️ 23 días laborables de vacaciones y el 24 y 31 de diciembre. ❤️ Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes). 🍴 Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…). 🎓 Acceso gratuito a varias plataformas de formación. 🚀 Estabilidad y carrera profesional. 🚶 Tenemos implantado un plan de compensación de referencias internas. 🔗 Posibilidad de elección de percibir tu salario en 12 o 14 pagas. 🏡 Medidas de conciliación (horario flexible, teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal), jornada intensiva los viernes y en verano según proyecto). 🎁 Plataforma UST Club descuentos y descuentos en gimnasios. 📧 Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? A hands-on Product Owner with strong experience delivering end-to-end Chat/Chatbot solutions in global, multi-country environments. Someone who can bridge business and technology, drive value through data and KPIs, and coordinate diverse stakeholders to deliver measurable improvements in customer experience and operational efficiency. Main tasks and accountabilities will be: Product definition & planning Gather and structure initiatives with global and local stakeholders. Define, prioritize, and validate chatbot use cases based on value and feasibility. Build business cases, impact forecasts, and product roadmaps. Define milestones, releases, and implementation plans. Coordination & delivery Coordinate global Product, AI, and Tech teams with local country teams. Manage backlog, dependencies, risks, and timelines using agile practices. Ensure high-quality, on-time delivery of product initiatives. Testing & rollout Coordinate unit testing and UAT phases. Ensure production readiness. Support country rollouts and go-live activities. Performance & continuous improvement Track and analyze KPIs (e.g., CSAT, containment, automation). Measure results against the business case. Collect Voice of Customer (VoC) feedback and drive continuous improvements. Governance & reporting Lead follow-up forums, committees, QBRs, and steering sessions. Provide clear visibility on progress, risks, and outcomes to stakeholders. What do we expect from you? 5+ years of experience in product, project, or program management. Proven experience delivering end-to-end technology implementations. Strong background in global and multi-country project environments. Solid understanding of business case development and KPI tracking. Experience managing backlogs, planning, and delivery in agile environments. Excellent organizational, communication, and stakeholder management skills. Fluent English and Spanish; Portuguese is a plus. Strong skills in business analysis, Agile methodologies, Jira, and Confluence. Proactive, analytical, structured, and results-driven mindset. Nice to have: experience with cloud-based and AI-driven systems. Work Location Remote work. Work Schedule Business hours (40 hours weekly with 1 hour for lunch). What can we offer? 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Start contributing to the codebase with the guidance of experienced team members In the first 3 months: • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Participate in code reviews and help maintain our engineering standards In the first 6–12 months: • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we’re hiring for Core Equity — Owns the foundational logic that powers Ledgy’s equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency. The job is a good fit if: • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack: We have a modern, cohesive stack that lets us move fast while maintaining quality: • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Start contributing to the codebase with the guidance of experienced team members In the first 3 months: • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Participate in code reviews and help maintain our engineering standards In the first 6–12 months: • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we’re hiring for Core Equity — Owns the foundational logic that powers Ledgy’s equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency. The job is a good fit if: • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack: We have a modern, cohesive stack that lets us move fast while maintaining quality: • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

🚀 ¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place to Work con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. 🔎 ¿Qué buscamos? Estamos en búsqueda de un/a Product Owner con experiencia en Canales Asistidos e implementación de soluciones digitales o conversacionales, para dar servicio a uno de nuestros clientes líder en el sector bancario. Esta persona se encargará de liderar la gestión y ejecución funcional del equipo conversacional (conversational squad), garantizando la correcta definición, priorización e implementación de iniciativas relacionadas con chat, voicebot, copilots y analítica de voz, actuando como puente entre negocio y tecnología dentro de un entorno ágil. 📋 Funciones: • Gestionar y priorizar el backlog del equipo conversacional., • Traducir las necesidades de negocio en requisitos funcionales claros., • Definir épicas, historias de usuario y criterios de aceptación., • Coordinarse con los equipos de Producto, IA, Tecnología y países para garantizar alineación y ejecución., • Participar en ceremonias ágiles (refinamientos, planificación de sprint y demos)., • Hacer seguimiento del progreso de las entregas, dependencias, riesgos y bloqueos., • Garantizar la coherencia funcional e integración entre: Chat / Chatbot, Voicebot, Copilots y Analítica de voz (Speech Analytics)., • Dar soporte en actividades de testing y validación UAT., • Mantener la trazabilidad funcional y la documentación actualizada., • Colaborar en el seguimiento de KPIs y en la mejora continua del producto. 💡 Qué esperamos de ti: • Más de 5 años de experiencia como Product Owner, Business Analyst o rol similar., • Experiencia con: Chatbots, Voicebots, Copilots, Speech Analytics, Entornos de Contact Center / Experiencia de Cliente (CX), • Experiencia trabajando en equipos ágiles y entornos tecnológicos., • Sólida experiencia en gestión de backlog, definición funcional y ejecución de entregas., • Experiencia en la implementación de soluciones digitales o conversacionales., • Conocimientos de herramientas ágiles como Jira y Confluence., • Fuertes habilidades de coordinación y gestión de stakeholders., • Perfil organizado, estructurado y orientado a la ejecución., • Inglés B2 Valorable: • Experiencia en entornos globales o multicountry., • Experiencia previa en cliente bancario. 📍 Localización Remoto 100% en España. ⏰ Horario Jornada de oficina 💰 ¿Qué te ofrecemos? ✈️ 23 días laborables de vacaciones y el 24 y 31 de diciembre. ❤️ Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes). 🍴 Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…). 🎓 Acceso gratuito a varias plataformas de formación. 🚀 Estabilidad y carrera profesional. 🚶 Tenemos implantado un plan de compensación de referencias internas. 🔗 Posibilidad de elección de percibir tu salario en 12 o 14 pagas. 🏡 Medidas de conciliación (horario flexible, teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal), jornada intensiva los viernes y en verano según proyecto). 🎁 Plataforma UST Club descuentos y descuentos en gimnasios. 📧 Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Start contributing to the codebase with the guidance of experienced team members In the first 3 months: • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Participate in code reviews and help maintain our engineering standards In the first 6–12 months: • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we’re hiring for Core Equity — Owns the foundational logic that powers Ledgy’s equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency. The job is a good fit if: • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack: We have a modern, cohesive stack that lets us move fast while maintaining quality: • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

About Insait Insait is redefining how financial institutions engage with customers using AI. Our platform enables banks, insurers, lenders and fintechs to guide users through complex journeys such as onboarding, KYC, lending and servicing across chat and voice—driving higher conversion, lower costs, and better customer experience. The Role We are hiring a high-impact SDR/BDR for Dach Market to build top-of-funnel pipeline across enterprise financial services. This is a critical role in our go-to-market engine, focused on identifying opportunities, engaging senior stakeholders, and creating qualified pipeline for Account Executives. What You’ll Do • Build and own outbound pipeline across target accounts, • Execute multi-channel outreach (email, LinkedIn, calls), • Qualify leads and convert into high-quality meetings, • Work closely with AEs and leadership on target accounts, • Leverage events, partnerships, and network for pipeline, • Continuously refine messaging based on market feedback Qualifications • 4+ years experience in SDR/BDR or early-stage sales roles, • Strong background in Financial Services (banks, insurance, fintech) – strong plus, • Experience selling AI / GenAI / SaaS solutions – strong advantage, • Proven ability to generate pipeline from scratch, • Strong communication skills and executive presence, • Ability to operate in fast-paced, high-growth environments, • Native-level German language proficiency is mandatory Region Focus • Focus on Tier 1–3 financial institutions across key regions, • Multi-country, multi-language environments, • Compliance-driven outreach (GDPR, governance, risk)

We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the Spain. In This Role You Will: • Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts., • Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics., • Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues., • Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides., • Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies., • Participate in on-call rotations to provide after-hours support when necessary. We’re Looking For Someone With: • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting., • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK., • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes., • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java., • Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions., • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues., • Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)., • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences., • Self-motivated and able to work independently as well as collaboratively in a team environment., • Strong attention to detail and a commitment to delivering high-quality customer support. Compensation: • Base Salary Hiring Range: €52,000 to €97,000, • All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below). Benefits & Perks at Pulumi: Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage. Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays. 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness. Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers. Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend. Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals. Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together. Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection. About Pulumi: Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? A hands-on Product Owner with strong experience delivering end-to-end Chat/Chatbot solutions in global, multi-country environments. Someone who can bridge business and technology, drive value through data and KPIs, and coordinate diverse stakeholders to deliver measurable improvements in customer experience and operational efficiency. Main tasks and accountabilities will be: Product definition & planning Gather and structure initiatives with global and local stakeholders. Define, prioritize, and validate chatbot use cases based on value and feasibility. Build business cases, impact forecasts, and product roadmaps. Define milestones, releases, and implementation plans. Coordination & delivery Coordinate global Product, AI, and Tech teams with local country teams. Manage backlog, dependencies, risks, and timelines using agile practices. Ensure high-quality, on-time delivery of product initiatives. Testing & rollout Coordinate unit testing and UAT phases. Ensure production readiness. Support country rollouts and go-live activities. Performance & continuous improvement Track and analyze KPIs (e.g., CSAT, containment, automation). Measure results against the business case. Collect Voice of Customer (VoC) feedback and drive continuous improvements. Governance & reporting Lead follow-up forums, committees, QBRs, and steering sessions. Provide clear visibility on progress, risks, and outcomes to stakeholders. What do we expect from you? 5+ years of experience in product, project, or program management. Proven experience delivering end-to-end technology implementations. Strong background in global and multi-country project environments. Solid understanding of business case development and KPI tracking. Experience managing backlogs, planning, and delivery in agile environments. Excellent organizational, communication, and stakeholder management skills. Fluent English and Spanish; Portuguese is a plus. Strong skills in business analysis, Agile methodologies, Jira, and Confluence. Proactive, analytical, structured, and results-driven mindset. Nice to have: experience with cloud-based and AI-driven systems. Work Location Remote work. Work Schedule Business hours (40 hours weekly with 1 hour for lunch). What can we offer? 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

About Insait Insait is redefining how financial institutions engage with customers using AI. Our platform enables banks, insurers, lenders and fintechs to guide users through complex journeys such as onboarding, KYC, lending and servicing across chat and voice—driving higher conversion, lower costs, and better customer experience. The Role We are hiring a high-impact SDR/BDR for Dach Market to build top-of-funnel pipeline across enterprise financial services. This is a critical role in our go-to-market engine, focused on identifying opportunities, engaging senior stakeholders, and creating qualified pipeline for Account Executives. What You’ll Do • Build and own outbound pipeline across target accounts, • Execute multi-channel outreach (email, LinkedIn, calls), • Qualify leads and convert into high-quality meetings, • Work closely with AEs and leadership on target accounts, • Leverage events, partnerships, and network for pipeline, • Continuously refine messaging based on market feedback Qualifications • 4+ years experience in SDR/BDR or early-stage sales roles, • Strong background in Financial Services (banks, insurance, fintech) – strong plus, • Experience selling AI / GenAI / SaaS solutions – strong advantage, • Proven ability to generate pipeline from scratch, • Strong communication skills and executive presence, • Ability to operate in fast-paced, high-growth environments, • Native-level German language proficiency is mandatory Region Focus • Focus on Tier 1–3 financial institutions across key regions, • Multi-country, multi-language environments, • Compliance-driven outreach (GDPR, governance, risk)

About Insait Insait is redefining how financial institutions engage with customers using AI. Our platform enables banks, insurers, lenders and fintechs to guide users through complex journeys such as onboarding, KYC, lending and servicing across chat and voice—driving higher conversion, lower costs, and better customer experience. The Role We are hiring a high-impact SDR/BDR for Dach Market to build top-of-funnel pipeline across enterprise financial services. This is a critical role in our go-to-market engine, focused on identifying opportunities, engaging senior stakeholders, and creating qualified pipeline for Account Executives. What You’ll Do • Build and own outbound pipeline across target accounts, • Execute multi-channel outreach (email, LinkedIn, calls), • Qualify leads and convert into high-quality meetings, • Work closely with AEs and leadership on target accounts, • Leverage events, partnerships, and network for pipeline, • Continuously refine messaging based on market feedback Qualifications • 4+ years experience in SDR/BDR or early-stage sales roles, • Strong background in Financial Services (banks, insurance, fintech) – strong plus, • Experience selling AI / GenAI / SaaS solutions – strong advantage, • Proven ability to generate pipeline from scratch, • Strong communication skills and executive presence, • Ability to operate in fast-paced, high-growth environments, • Native-level German language proficiency is mandatory Region Focus • Focus on Tier 1–3 financial institutions across key regions, • Multi-country, multi-language environments, • Compliance-driven outreach (GDPR, governance, risk)

We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? A hands-on Product Owner with strong experience delivering end-to-end Chat/Chatbot solutions in global, multi-country environments. Someone who can bridge business and technology, drive value through data and KPIs, and coordinate diverse stakeholders to deliver measurable improvements in customer experience and operational efficiency. Main tasks and accountabilities will be: Product definition & planning Gather and structure initiatives with global and local stakeholders. Define, prioritize, and validate chatbot use cases based on value and feasibility. Build business cases, impact forecasts, and product roadmaps. Define milestones, releases, and implementation plans. Coordination & delivery Coordinate global Product, AI, and Tech teams with local country teams. Manage backlog, dependencies, risks, and timelines using agile practices. Ensure high-quality, on-time delivery of product initiatives. Testing & rollout Coordinate unit testing and UAT phases. Ensure production readiness. Support country rollouts and go-live activities. Performance & continuous improvement Track and analyze KPIs (e.g., CSAT, containment, automation). Measure results against the business case. Collect Voice of Customer (VoC) feedback and drive continuous improvements. Governance & reporting Lead follow-up forums, committees, QBRs, and steering sessions. Provide clear visibility on progress, risks, and outcomes to stakeholders. What do we expect from you? 5+ years of experience in product, project, or program management. Proven experience delivering end-to-end technology implementations. Strong background in global and multi-country project environments. Solid understanding of business case development and KPI tracking. Experience managing backlogs, planning, and delivery in agile environments. Excellent organizational, communication, and stakeholder management skills. Fluent English and Spanish; Portuguese is a plus. Strong skills in business analysis, Agile methodologies, Jira, and Confluence. Proactive, analytical, structured, and results-driven mindset. Nice to have: experience with cloud-based and AI-driven systems. Work Location Remote work. Work Schedule Business hours (40 hours weekly with 1 hour for lunch). What can we offer? 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the Spain. In This Role You Will: • Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts., • Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics., • Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues., • Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides., • Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies., • Participate in on-call rotations to provide after-hours support when necessary. We’re Looking For Someone With: • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting., • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK., • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes., • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java., • Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions., • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues., • Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)., • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences., • Self-motivated and able to work independently as well as collaboratively in a team environment., • Strong attention to detail and a commitment to delivering high-quality customer support. Compensation: • Base Salary Hiring Range: €52,000 to €97,000, • All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below). Benefits & Perks at Pulumi: Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage. Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays. 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness. Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers. Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend. Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals. Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together. Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection. About Pulumi: Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

En Bizneo, una de las mayores HR Tech en Europa, estamos buscando refuerzos para el equipo de soporte: alguien con soltura tecnológica, dominio del italiano y ganas de aprender un producto grande con más de 30 módulos. Si aprendes rápido, te gustan los retos y te motiva más resolver problemas que seguir un guion, queremos conocerte. 👇 ¿Qué harás aquí? • Atender y resolver las consultas de nuestros clientes italianos (y españoles) a través de chat, email y videollamada, asegurando una experiencia excelente., • Convertirte en un/a experto/a en nuestra plataforma. Es un producto amplio y tu trabajo será entenderlo a fondo para poder guiar a los clientes con criterio, no solo con respuestas enlatadas., • Diagnosticar problemas, reproducir incidencias y escalar al equipo técnico con toda la información necesaria para que la resolución sea rápida., • Documentar soluciones, crear y mantener artículos en nuestra base de conocimiento para que cada respuesta buena quede al alcance de todos., • Aportar feedback real del cliente al equipo de producto. Eres los ojos y oídos del usuario: lo que tú detectas se convierte en mejoras del producto. ¿Qué te pedimos? • Italiano nivel bilingüe y buen nivel de español. Vas a trabajar en ambos idiomas a diario., • Te consideras una persona tech-savvy: te desenvuelves con soltura en entornos digitales, pruebas herramientas nuevas por curiosidad y no te intimida un producto complejo con muchas funcionalidades., • Capacidad de aprendizaje rápida. No esperamos que lo sepas todo de RRHH el primer día, pero sí que en pocas semanas seas capaz de moverte por el producto y resolver la mayoría de las consultas con autonomía., • Buenas habilidades de comunicación escrita y verbal: sabes explicar algo técnico de forma clara y con paciencia., • Te gusta resolver problemas. Ante una consulta difícil, tu primer impulso es investigar y buscar la solución, no derivar. Puntos extra si... • Has trabajado en soporte o atención al cliente en una empresa de software o SaaS., • Tienes nociones de RRHH, nómina o gestión de personas (aunque sea por experiencia propia como usuario)., • Te manejas con herramientas como Intercom, Zendesk, Jira o similares.

En Bizneo, una de las mayores HR Tech en Europa, estamos buscando refuerzos para el equipo de soporte: alguien con soltura tecnológica, dominio del italiano y ganas de aprender un producto grande con más de 30 módulos. Si aprendes rápido, te gustan los retos y te motiva más resolver problemas que seguir un guion, queremos conocerte. 👇 ¿Qué harás aquí? • Atender y resolver las consultas de nuestros clientes italianos (y españoles) a través de chat, email y videollamada, asegurando una experiencia excelente., • Convertirte en un/a experto/a en nuestra plataforma. Es un producto amplio y tu trabajo será entenderlo a fondo para poder guiar a los clientes con criterio, no solo con respuestas enlatadas., • Diagnosticar problemas, reproducir incidencias y escalar al equipo técnico con toda la información necesaria para que la resolución sea rápida., • Documentar soluciones, crear y mantener artículos en nuestra base de conocimiento para que cada respuesta buena quede al alcance de todos., • Aportar feedback real del cliente al equipo de producto. Eres los ojos y oídos del usuario: lo que tú detectas se convierte en mejoras del producto. ¿Qué te pedimos? • Italiano nivel bilingüe y buen nivel de español. Vas a trabajar en ambos idiomas a diario., • Te consideras una persona tech-savvy: te desenvuelves con soltura en entornos digitales, pruebas herramientas nuevas por curiosidad y no te intimida un producto complejo con muchas funcionalidades., • Capacidad de aprendizaje rápida. No esperamos que lo sepas todo de RRHH el primer día, pero sí que en pocas semanas seas capaz de moverte por el producto y resolver la mayoría de las consultas con autonomía., • Buenas habilidades de comunicación escrita y verbal: sabes explicar algo técnico de forma clara y con paciencia., • Te gusta resolver problemas. Ante una consulta difícil, tu primer impulso es investigar y buscar la solución, no derivar. Puntos extra si... • Has trabajado en soporte o atención al cliente en una empresa de software o SaaS., • Tienes nociones de RRHH, nómina o gestión de personas (aunque sea por experiencia propia como usuario)., • Te manejas con herramientas como Intercom, Zendesk, Jira o similares.

En Bizneo, una de las mayores HR Tech en Europa, estamos buscando refuerzos para el equipo de soporte: alguien con soltura tecnológica, dominio del italiano y ganas de aprender un producto grande con más de 30 módulos. Si aprendes rápido, te gustan los retos y te motiva más resolver problemas que seguir un guion, queremos conocerte. 👇 ¿Qué harás aquí? • Atender y resolver las consultas de nuestros clientes italianos (y españoles) a través de chat, email y videollamada, asegurando una experiencia excelente., • Convertirte en un/a experto/a en nuestra plataforma. Es un producto amplio y tu trabajo será entenderlo a fondo para poder guiar a los clientes con criterio, no solo con respuestas enlatadas., • Diagnosticar problemas, reproducir incidencias y escalar al equipo técnico con toda la información necesaria para que la resolución sea rápida., • Documentar soluciones, crear y mantener artículos en nuestra base de conocimiento para que cada respuesta buena quede al alcance de todos., • Aportar feedback real del cliente al equipo de producto. Eres los ojos y oídos del usuario: lo que tú detectas se convierte en mejoras del producto. ¿Qué te pedimos? • Italiano nivel bilingüe y buen nivel de español. Vas a trabajar en ambos idiomas a diario., • Te consideras una persona tech-savvy: te desenvuelves con soltura en entornos digitales, pruebas herramientas nuevas por curiosidad y no te intimida un producto complejo con muchas funcionalidades., • Capacidad de aprendizaje rápida. No esperamos que lo sepas todo de RRHH el primer día, pero sí que en pocas semanas seas capaz de moverte por el producto y resolver la mayoría de las consultas con autonomía., • Buenas habilidades de comunicación escrita y verbal: sabes explicar algo técnico de forma clara y con paciencia., • Te gusta resolver problemas. Ante una consulta difícil, tu primer impulso es investigar y buscar la solución, no derivar. Puntos extra si... • Has trabajado en soporte o atención al cliente en una empresa de software o SaaS., • Tienes nociones de RRHH, nómina o gestión de personas (aunque sea por experiencia propia como usuario)., • Te manejas con herramientas como Intercom, Zendesk, Jira o similares.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Buscamos un Especialista de Soporte TI para trabajar en un proyecto internacional en inglés. Responsabilidades Principales: • Soporte Multientorno (Sistemas Operativos): Brindar asistencia técnica remota y presencial (si aplica) orientada al puesto de trabajo, con foco en:, • Windows 11 (80%): Configuración avanzada, resolución de errores del sistema, optimización y paquetería de software (Office 365, etc.)., • Linux (15%): Soporte básico/intermedio a usuarios con distribuciones Linux (Ubuntu/Debian)., • MacOS (5%): Configuración inicial y solución de problemas comunes en el entorno Apple., • Gestión de Identidades y Accesos: Administrar altas, bajas, bloqueos de cuentas, asignación de permisos y restablecimiento de contraseñas utilizando Active Directory (Azure AD / Entra ID es un plus)., • Gestión ecosistema Google Workspace: Administrar altas, bajas, bloqueos de cuentas, asignación de permisos y restablecimiento de contraseñas en Google Workspace., • Administración y Despliegue de Equipos: Configurar, maquetar, actualizar y mantener el inventario informático de la empresa (laptops, periféricos, software corporativo)., • Redes y Conectividad: Diagnosticar y resolver problemas básicos de conectividad local y remota (configuración de red, IPs, DNS, Wi-Fi y conexión mediante VPN)., • Gestión de Tickets: Registrar, priorizar y dar seguimiento a los reportes en la plataforma de ITSM (iTop), cumpliendo con los niveles de servicio (SLAs) establecidos. Sobre ti: • Formación como Técnico en Sistemas Microinformáticos y Redes (SMR) o equivalente., • Mínimo de 2 a 3 años de experiencia en puestos de Help Desk, Soporte Técnico o Desktop Support, preferiblemente atendiendo a usuarios de distintas regiones de forma remota., • Inglés C1-C2 (capacidad para mantener conversaciones fluidas, redactar correos técnicos y dar soporte telefónico/chat a usuarios en USA)., • Dominio experto en soporte sobre Windows 11 y herramientas de Microsoft 365., • Dominio experto en Workspace Google corporativo., • Conocimientos sólidos en comandos básicos y solución de problemas en Linux (CLI)., • Experiencia operativa en la consola de Active Directory., • Noción fundamental de redes (Protocolo TCP/IP, enrutamiento básico, configuración de módems/routers)., • Indispensable: disponibilidad para trabajar en horario de tardes de 16:00pm a 01:00 am. ¿Qué podemos ofrecerte? • Contratación indefinida desde el primer momento., • Modalidad de trabajo 100% en remoto., • Horario de tardes de 16:00 pm a 01:00 am., • Posición estable con plan de carrera dentro de la empresa., • Revisiones periódicas del desempeño, estableciendo objetivos de desarrollo., • Dispondrás de retribución flexible, ticket restaurant, seguro médico, entre otros beneficios., • Participar en proyectos desafiantes en un entorno dinámico. Si te interesa la oportunidad y conocer todos los detalles, no dudes en aplicar al puesto para que podamos contactarte y hablar mejor sobre la posición, darte todos los detalles y resolver cualquier duda que te pueda surgir. Agap2 es una empresa que ofrece igualdad de oportunidades, por ello nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia. Animamos a cualquier persona a presentar su candidatura que será tratada con igualdad de oportunidades independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra característica.

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue. We bring style and value to millions, offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are looking for senior designers (across categories) who will take ownership of key product categories within the kidswear collections, including Denim, Knitwear, Activewear, and Outerwear & Sweaters for Women or Men or Teens. This role combines strong creative sensibility with a deep understanding of commercial fashion and market trends. The person in this role will be responsible for translating trends and concepts into compelling, wearable collections that resonate with customers while meeting business objectives. Working from concept through to final product, the designer will collaborate closely with buying, visual merchandising, production teams, and suppliers to ensure that each collection is both creatively strong and operationally feasible. The position is suited for someone who is not only creatively driven but also highly collaborative and pragmatic, able to balance design vision with timelines, cost considerations, and product performance in the market. While the role remains deeply hands-on in the design process, its primary responsibility is to ensure that collections are commercially relevant, trend-aligned, and delivered efficiently from concept to production. Key Responsibilities Responsibilities: • Trend research, analysis of competitor landscape and customer behavior, • Develop seasonal design directions aligned with brand strategy (moodboards, color palettes, key fits, fabrics, trims), • Sourcing for fabric, trim and product samples worldwide — trade shows, fabric fairs, supplier visits, shopping trips, • Design prints, graphics and surface patterns for seasonal collections, • Create detailed tech packs (detailed sketches, artworks, hangtags). All information need to be uploaded in PLM system, • Fit and review samples, provide accurate correction comments, • Collaborate cross-functionally with buying, production and suppliers, • Present design concepts to management, • Mentor and guide junior design team members Profile Requirements • Degree in Fashion Design, • 3–8 years experience in mass market, fast fashion or high street brand, • Excellent visual communication and presentation skills, • Commercial mindset — ability to design for volume and price point, • Confident user (advance level) of AI tools, Illustrator, Photoshop, CoralDraw, • 3D design skills, • Strong garment construction knowledge, • Print and pattern design, • Ability to work in a fast-paced, deadline-driven environment, • Willingness and ability to travel internationally regularly

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, more than 7,000 employees, and close to 1 billion USD in revenue. We bring style and value to millions of customers, offering clothing, footwear, and accessories for women, men, and children, while expanding into new product lines such as home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we are looking to strengthen our product development and buying teams with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are currently looking for Senior Buyers across multiple categories who will take ownership of key product areas including Men, Women, Kids, Accessories, Beauty, Footwear, and Home Decoration. This role involves building and managing product assortments across a wide range of collections. The buyer will work closely with designers and suppliers to identify trends, select products, and develop commercially successful collections within a fast-fashion environment. The position requires strong market awareness, supplier management skills, and the ability to build balanced assortments that combine trend relevance, product creativity, and commercial performance. Key Responsibilities • Build and manage product assortments for the assigned category, ensuring a strong balance between trend relevance, commercial performance, and price positioning., • Define seasonal buying strategies based on market trends, historical sales data, and customer demand., • Select products and develop collections in close collaboration with design teams and suppliers., • Travel to suppliers and sourcing markets to review samples, identify new product opportunities, and develop exclusive items., • Negotiate prices, quantities, and commercial conditions with suppliers to meet margin and cost targets., • Monitor product performance and react quickly to sales trends, adjusting orders and product mix when needed., • Work closely with merchandising and planning teams to optimize stock levels and product availability across stores and channels., • Analyze competitor assortments and market trends to ensure the brand remains competitive and relevant., • Manage the product development calendar to ensure collections are delivered on time and aligned with business priorities., • Contribute to the continuous evolution of the category by identifying new product ideas, materials, and suppliers. Profile Requirements • Proven experience as a Buyer or Product Manager within a fast-paced retail or fashion environment., • Experience working with seasonal collections and managing product assortments across multiple categories or product lines., • Strong understanding of market trends, customer preferences, and the competitive landscape., • Experience working directly with suppliers, including product selection, development follow-up, and commercial negotiations., • Strong analytical mindset with the ability to interpret sales data and translate insights into buying decisions., • Ability to work in a fast-moving environment and react quickly to market changes and product performance., • Strong collaboration skills and the ability to work cross-functionally with design, merchandising, planning, and sourcing teams., • Excellent organizational skills with the ability to manage multiple collections and deadlines simultaneously., • Good communication and negotiation skills., • Fluency in English required; additional languages are a plus.

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue. We bring style and value to millions, offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are looking for senior designers (across categories) who will take ownership of key product categories within the kidswear collections, including Denim, Knitwear, Activewear, and Outerwear & Sweaters for Women or Men or Teens. This role combines strong creative sensibility with a deep understanding of commercial fashion and market trends. The person in this role will be responsible for translating trends and concepts into compelling, wearable collections that resonate with customers while meeting business objectives. Working from concept through to final product, the designer will collaborate closely with buying, visual merchandising, production teams, and suppliers to ensure that each collection is both creatively strong and operationally feasible. The position is suited for someone who is not only creatively driven but also highly collaborative and pragmatic, able to balance design vision with timelines, cost considerations, and product performance in the market. While the role remains deeply hands-on in the design process, its primary responsibility is to ensure that collections are commercially relevant, trend-aligned, and delivered efficiently from concept to production. Key Responsibilities Responsibilities: • Trend research, analysis of competitor landscape and customer behavior, • Develop seasonal design directions aligned with brand strategy (moodboards, color palettes, key fits, fabrics, trims), • Sourcing for fabric, trim and product samples worldwide — trade shows, fabric fairs, supplier visits, shopping trips, • Design prints, graphics and surface patterns for seasonal collections, • Create detailed tech packs (detailed sketches, artworks, hangtags). All information need to be uploaded in PLM system, • Fit and review samples, provide accurate correction comments, • Collaborate cross-functionally with buying, production and suppliers, • Present design concepts to management, • Mentor and guide junior design team members Profile Requirements • Degree in Fashion Design, • 3–8 years experience in mass market, fast fashion or high street brand, • Excellent visual communication and presentation skills, • Commercial mindset — ability to design for volume and price point, • Confident user (advance level) of AI tools, Illustrator, Photoshop, CoralDraw, • 3D design skills, • Strong garment construction knowledge, • Print and pattern design, • Ability to work in a fast-paced, deadline-driven environment, • Willingness and ability to travel internationally regularly

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, more than 7,000 employees, and close to 1 billion USD in revenue. We bring style and value to millions of customers, offering clothing, footwear, and accessories for women, men, and children, while expanding into new product lines such as home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we are looking to strengthen our product development and buying teams with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are currently looking for Senior Buyers across multiple categories who will take ownership of key product areas including Men, Women, Kids, Accessories, Beauty, Footwear, and Home Decoration. This role involves building and managing product assortments across a wide range of collections. The buyer will work closely with designers and suppliers to identify trends, select products, and develop commercially successful collections within a fast-fashion environment. The position requires strong market awareness, supplier management skills, and the ability to build balanced assortments that combine trend relevance, product creativity, and commercial performance. Key Responsibilities • Build and manage product assortments for the assigned category, ensuring a strong balance between trend relevance, commercial performance, and price positioning., • Define seasonal buying strategies based on market trends, historical sales data, and customer demand., • Select products and develop collections in close collaboration with design teams and suppliers., • Travel to suppliers and sourcing markets to review samples, identify new product opportunities, and develop exclusive items., • Negotiate prices, quantities, and commercial conditions with suppliers to meet margin and cost targets., • Monitor product performance and react quickly to sales trends, adjusting orders and product mix when needed., • Work closely with merchandising and planning teams to optimize stock levels and product availability across stores and channels., • Analyze competitor assortments and market trends to ensure the brand remains competitive and relevant., • Manage the product development calendar to ensure collections are delivered on time and aligned with business priorities., • Contribute to the continuous evolution of the category by identifying new product ideas, materials, and suppliers. Profile Requirements • Proven experience as a Buyer or Product Manager within a fast-paced retail or fashion environment., • Experience working with seasonal collections and managing product assortments across multiple categories or product lines., • Strong understanding of market trends, customer preferences, and the competitive landscape., • Experience working directly with suppliers, including product selection, development follow-up, and commercial negotiations., • Strong analytical mindset with the ability to interpret sales data and translate insights into buying decisions., • Ability to work in a fast-moving environment and react quickly to market changes and product performance., • Strong collaboration skills and the ability to work cross-functionally with design, merchandising, planning, and sourcing teams., • Excellent organizational skills with the ability to manage multiple collections and deadlines simultaneously., • Good communication and negotiation skills., • Fluency in English required; additional languages are a plus.

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Paloma can have a quick chat with you. Hablamos español! This role is based in Dubai and requires relocation to Dubai. We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, more than 7,000 employees, and close to 1 billion USD in revenue. We bring style and value to millions of customers, offering clothing, footwear, and accessories for women, men, and children, while expanding into new product lines such as home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we are looking to strengthen our product development and buying teams with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are currently looking for Senior Buyers across multiple categories who will take ownership of key product areas including Men, Women, Kids, Accessories, Beauty, Footwear, and Home Decoration. This role involves building and managing product assortments across a wide range of collections. The buyer will work closely with designers and suppliers to identify trends, select products, and develop commercially successful collections within a fast-fashion environment. The position requires strong market awareness, supplier management skills, and the ability to build balanced assortments that combine trend relevance, product creativity, and commercial performance. Key Responsibilities • Build and manage product assortments for the assigned category, ensuring a strong balance between trend relevance, commercial performance, and price positioning., • Define seasonal buying strategies based on market trends, historical sales data, and customer demand., • Select products and develop collections in close collaboration with design teams and suppliers., • Travel to suppliers and sourcing markets to review samples, identify new product opportunities, and develop exclusive items., • Negotiate prices, quantities, and commercial conditions with suppliers to meet margin and cost targets., • Monitor product performance and react quickly to sales trends, adjusting orders and product mix when needed., • Work closely with merchandising and planning teams to optimize stock levels and product availability across stores and channels., • Analyze competitor assortments and market trends to ensure the brand remains competitive and relevant., • Manage the product development calendar to ensure collections are delivered on time and aligned with business priorities., • Contribute to the continuous evolution of the category by identifying new product ideas, materials, and suppliers. Profile Requirements • Proven experience as a Buyer or Product Manager within a fast-paced retail or fashion environment., • Experience working with seasonal collections and managing product assortments across multiple categories or product lines., • Strong understanding of market trends, customer preferences, and the competitive landscape., • Experience working directly with suppliers, including product selection, development follow-up, and commercial negotiations., • Strong analytical mindset with the ability to interpret sales data and translate insights into buying decisions., • Ability to work in a fast-moving environment and react quickly to market changes and product performance., • Strong collaboration skills and the ability to work cross-functionally with design, merchandising, planning, and sourcing teams., • Excellent organizational skills with the ability to manage multiple collections and deadlines simultaneously., • Good communication and negotiation skills., • Fluency in English required; additional languages are a plus.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

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