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  • Director, Underwater Systems
    Director, Underwater Systems
    10 days ago
    Full-time
    Centro, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Director, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England or Miami, Florida USA. Position Summary: The Director Underwater Systems leads the Underwater Systems team and serves as the organization's subject-matter expert in podded propulsion, thrusters, fin stabilizers, and related underwater systems. This role oversees system performance, maintenance, and optimization across the fleet, ensuring safe, efficient, and compliant operations. The position requires close collaboration with vessel leadership, shipyards, vendors, classification societies, and internal Marine Technical Operations and Marine Technology teams. Occasional travel and vessel visits are required. Essential Duties and Responsibilities: Technical Leadership and Support: • Serve as the primary technical authority for underwater mechanical systems fleetwide., • Provide expert guidance and high-level troubleshooting support to shoreside and onboard technical teams., • Monitor propulsion system performance using diagnostics and condition-monitoring tools in collaboration with vendors and Marine Asset Management., • Plan, coordinate, and oversee repairs, maintenance, overhauls, and dry-dock activities for podded propulsion and underwater systems., • Manage major underwater system repairs, obsolescence programs, and complex technical projects., • Lead root-cause investigations, corrective actions, and fleetwide lessons-learned processes. Operational Management: • Deliver first- and second-level support to ensure safe, reliable, and compliant vessel operations., • Maintain strong communication with Marine Technical Operations, Marine Operations, Brands and onboard engineering leadership., • Coordinate underwater system projects with Ship Managers and shipboard management., • Provide technical training and operational best practices to shipboard engineering teams. Compliance and Safety: • Ensure adherence to international regulations (IMO, SOLAS, MARPOL), classification society requirements (e.g., DNV, Lloyd's), and company safety and environmental policies., • Conduct ship visits, inspections, and condition assessments to verify compliance and operational readiness., • Lead investigations of underwater system incidents, implementing corrective and preventive measures., • Follow up on conditions of class, non-conformities, and audit findings. Project and Vendor Management: • Manage vendor relationships, including ABB and other OEM partners, for warranty claims, upgrades, and technical support., • Lead underwater systems workstreams within dry-dock, revitalization, and special projects., • Stay current with technical bulletins and safety communications, ensuring timely fleet implementation., • Prepare technical reports, performance analyses, and recommendations, including modernization and efficiency-improvement opportunities., • Support the Newbuilding Department with specifications, trials, and guarantee-phase activities. People Leadership and Development: • Lead, develop, and performance-manage the Underwater Mechanical Systems team, fostering a high-performance, collaborative culture., • Provide day-to-day directions, coaching, and feedback to specialist engineers and riding team members., • Drive team capability development through mentoring, structured training, and knowledge-sharing initiatives., • Support succession planning, talent development, and onboarding of new team members., • Ensure consistent ways of working across the team and alignment with broader Marine Technology strategy. Financial Responsibilities: • Develop and manage maintenance budgets, spare-parts planning, and long-term service agreements in partnership with Technical Operations., • Manage underwater system capital projects and budgets, including multi-million-dollar initiatives., • Ensure financial accountability and effective cost-management for assigned CAPEX projects. Qualifications, Knowledge and Skills: Education: • Bachelor's degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer License). Experience: • Minimum 15 years of experience with marine propulsion systems, including proven expertise in Azipod or similar systems (sailing experience as an Engineer Officer preferred)., • Strong knowledge of electric propulsion and underwater mechanical systems, including ABB Azipod platforms (XO, and VO)., • Experience in fleet technical management, dry-dock execution, and budget oversight., • Familiarity with high-power propulsion (10-22 MW) and vessels using azimuthing pods (cruise, ferry, offshore)., • Strong analytical, communication, and cross-functional collaboration skills. Preferred Skills: • ABB Marine Academy Azipod certification., • Experience with ice-class or high-maneuverability vessels., • Knowledge of hybrid-propulsion trends and emerging efficiency technologies., • Proficiency with data-analytics tools and fleet-management systems. Physical Requirements: • Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information., • May require movement around office complexes, travel, and occasional lifting (10-15 pounds)., • Work environment includes both office and non-office settings., • When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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  • Technician Relations Manager - Madrid (Spain)
    Technician Relations Manager - Madrid (Spain)
    10 days ago
    Full-time
    Retiro, Madrid

    Job description Role Purpose The Technician Relations Manager is the first point of contact for GWS field technicians and is responsible for providing clear communication, administrative support, and coordination between technicians and internal departments. This is not a technical support or line management role. Work setup: Hybrid (2 days from home after 3 months successful onboarding) Main Responsibilities Maintain regular contact with travel technicians via email, phone, meetings, and site visits Provide accurate and timely information as the primary contact for technicians Communicate project assignments and ensure technicians understand requirements Hold routine check-ins with technicians and escalate concerns when needed Update and maintain the Qualification Matrix with accurate data Maintain and update technician CVs with skills, experience, and project history Gather feedback from Site Managers and Leaders and ensure proper documentation Monitor technician utilization and share relevant information with the Resource Allocation Team Coordinate annual leave requests with Resource Allocation Team, Project Management, and Site Management Support HR and Management in disciplinary processes by providing required documentation and following procedures Manage onboarding checklists for new technicians and support all offboarding steps Approve internal expenses within defined limits Collaborate with internal departments to ensure efficient processes and communication flow Introduce updated contract types for technicians when required Approve clothing budgets in accordance with guidelines Provide coverage for other Technician Relations Managers during their absence (holidays, sick leave) Support other departments with the implementation of new or updated processes Job requirements Experience interacting with people both remotely and in person Background in recruitment / HR, renewable, customer service, or a similar administrative environment (advantage) Strong communication skills and a service-oriented mindset Ability to work in a structured, process-driven manner and maintain accurate data Proactive approach and ability to work with a multicultural workforce Good English (written and spoken) Driving license EU passport

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  • Concierge Supervisor- Four Seasons Hotel Madrid
    Concierge Supervisor- Four Seasons Hotel Madrid
    10 days ago
    Full-time
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierge Supervisor. Reporting to the Assistant Chief Concierge, this role will supervise daily concierge operations, ensuring exceptional guest service, guiding and developing the team, and maintaining smooth, efficient, and professional desk functions in line with Four Seasons standards. What you will do Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts. Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences. Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions. Monitor and reconcile commission-based services, guest orders, and related financial transactions. Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events. Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency. Organize and coordinate team-building activities to foster a positive work culture. Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity. Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings, ensuring effective communication and alignment within the team. What you bring High School Diploma or Bachelor’s Degree. European Passport or legal right to work in Spain. Fluency in English and Spanish. Previous experience in concierge is required; Les Clefs d’Or membership is favorable. Strong leadership, organizational, and interpersonal skills. Ability to handle multiple priorities in a fast-paced, luxury environment. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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