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  • Meeting and Events Coordinator Intern
    Meeting and Events Coordinator Intern
    hace 18 horas
    Jornada completa
    Retiro, Madrid

    Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events? Your mission, should you choose to accept it… As our brand-new Meeting & Events Coordinator Intern, you support in driving commercial results for all our revenue streams and coordinate the Meeting & Event bookings for our location in Madrid. No one does it better when it comes to selling the TSH concept and all of our products and services to our guests. You’ll make sure that people will easily find us and come to connect in our hotel to experience our ‘one of a kind’, unique spaces. You’ll be working to sell our meeting rooms, our awesome hotel rooms or a fabulous dinner at our restaurant. On top of that, your goal is to make each guest return and you do this by delivering the best TSH guest-experience. In case you don’t know who we are (ahem): TSH is a game-changer. Our unique hybrid hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting coworking spaces. You can already find The Student Hotel in the Netherlands, Germany, Austria, Italy, France and Spain. And with still to be opened properties in Madrid, Barcelona and Toulouse, our unique hospitality concept is truly taking root in the heart of Europe. What You’ll Do: You’ll assist with answering questions and making bookings for our Commercial Partnerships. This happens through various channels such as: telephone, third parties and e-mails. You’ll help with the development of customer accounts to drive business into our TSH Madrid property and to increase market/customer share in all revenue streams. You’ll work within current business strategies and recognizing potential opportunities. From admin to hosting, you’ll do it all. You’ll prepare, update and file all correspondence. You’ll prepare the meeting & events functions sheet with completed final and accurate details for our banqueting department. You’ll host meetings together with the banqueting department/stakeholders. You’re responsible for maintaining an effective follow-up system to secure business and provide an after sales service in order to secure repeat business. You’ll assist our heroes in Finance to ensure a smooth ride - from invoicing down to payments. You’ll compile statistics and reporting for our cluster management and commercial teams. You’ll support with the creation and roll out of the local commercial strategy. Who You Are: You’re currently enrolled in university. You’re fluent in Spanish and English with excellent communications skills (verbal as well as written). You have a positive, can-do attitude towards working within a team. You’re highly organised and with a high level of attention to detail. You’re a multi-tasker with strong problem-solving skills and a hands-on mentality You’re sales driven and commercially savvy. Cross and upselling is a second nature to you. You’re extremely guest and service oriented. You're studying within the EU. What We Offer: An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. We want you to be you. You have your own style; tattoos are cool, and your hair is yours, not ours. Basically, we don’t want to change who you are because we think the best hospitality comes from people who can be themselves and show our guests their personality. Our team is diverse, representing more than one nationality, gender, age, sexual orientation, religion, culture and personality type. That’s what makes our team so special.

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  • Setters & Closers
    Setters & Closers
    hace 27 días
    €100000 anual
    Jornada parcial
    Salamanca, Madrid

    Aeternus Power Appointment Setter Position: Appointment Setter Company: Aeternus Power Employment Type: Full-Time / Part-Time (depending on business needs) Reports To: Sales Manager Position Overview The Appointment Setter is responsible for generating qualified sales opportunities by contacting potential customers, educating them on Aeternus Power’s solutions, and scheduling appointments for the sales team. This role serves as the first point of contact and plays a critical role in creating a positive customer experience. Key Responsibilities Conduct outbound calls, messages, and follow-ups with prospective customers. Introduce Aeternus Power’s products and services in a clear and professional manner. Identify customer interest and determine whether prospects meet qualification criteria. Schedule consultations and appointments for the closing team. Accurately document interactions and update the CRM system. Maintain consistent communication with prospects to reduce no-shows and cancellations. Meet or exceed daily activity targets and appointment-setting goals. Collaborate with closers and management to improve lead quality and conversion rates. Qualifications Strong communication and interpersonal skills. Comfortable speaking with customers by phone and through digital channels. Organized and detail-oriented. Ability to handle objections professionally. Self-motivated with a results-driven mindset. Previous experience in appointment setting, customer service, or sales is preferred but not required. Performance Metrics Number of outbound contacts made. Qualified appointments booked. Appointment show rate. Conversion rate from lead to appointment. CRM accuracy and follow-up consistency. Compensation Structure Base pay and/or commission. Performance bonuses tied to qualified appointments and team results. Advancement opportunities within the sales organization. Sales Closer Position: Sales Closer Company: Aeternus Power Employment Type: Full-Time Reports To: Sales Manager Position Overview The Sales Closer is responsible for conducting consultations with qualified prospects and guiding them through the decision-making process to secure completed sales. This role requires strong communication skills, consultative selling abilities, and a commitment to delivering an excellent customer experience. Key Responsibilities Conduct in-person or virtual consultations with qualified prospects. Assess customer needs and recommend appropriate Aeternus Power solutions. Present proposals clearly and confidently. Address questions and overcome objections with professionalism and integrity. Guide customers through agreements, financing options, and the closing process. Coordinate with operations and customer support teams to ensure a smooth handoff after the sale. Maintain accurate records and notes within the CRM. Consistently achieve or exceed sales targets and performance expectations. Qualifications Proven sales ability and confidence in presenting solutions. Strong negotiation and relationship-building skills. Excellent listening and problem-solving abilities. Ability to manage multiple prospects and follow-ups effectively. Self-disciplined, coachable, and goal-oriented. Previous experience in high-ticket, solar, energy, or direct sales is preferred. Performance Metrics Sales conversion rate. Revenue generated. Average deal value. Customer satisfaction and retention. Accuracy and completeness of sales documentation. Compensation Structure Commission-based or base salary plus commission. Performance incentives and bonus opportunities. Clear pathways into senior sales and leadership roles. Aeternus Power Core Expectations At Aeternus Power, all team members are expected to: Operate with honesty, professionalism, and accountability. Put customers’ needs first and provide transparent information. Demonstrate a strong work ethic and commitment to continuous improvement. Embrace coaching, feedback, and ongoing training. Contribute to a positive, team-oriented culture focused on delivering exceptional results.

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  • Concierge
    Concierge
    hace 2 días
    Jornada completa
    Retiro, Madrid

    Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Experience in handling different types of events with 80+ guests. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

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  • Country manager air cargo GSSA
    Country manager air cargo GSSA
    hace 1 mes
    €30000–€40000 anual
    Jornada completa
    Madrid

    Reporting to Regional Manager Location: Madrid (MAD) – with travel required Contract Type: Full-time, Permanent Language Requirements: Spanish (native), English (fluent). Additional languages a plus Role Summary: The Air Cargo Manager is responsible for developing and executing the commercial strategy for air cargo sales, maximizing revenue and market share across assigned territories and accounts. The role acts as the primary point of contact between airlines, freight forwarders, shippers, and internal operations teams. Key Responsibilities Commercial & Sales • Develop and implement cargo sales strategies to achieve revenue and tonnage targets., • Identify, prospect, and acquire new freight forwarder and shipper accounts., • Manage and grow relationships with existing key accounts (FF, integrators, brokers)., • Negotiate rates, space allocations, and commercial agreements., • Conduct regular sales visits, presentations, and market activations., • Monitor market trends, competitor activity, and pricing dynamics. Operational Coordination • Coordinate with operations and handling teams to ensure service delivery commitments., • Liaise with airline partners (GSSA or direct) on capacity, schedules, and special cargo needs., • Follow up on bookings, shipment status, and document management., • Support claims handling and resolve customer service issues proactively. Reporting & Planning • Prepare sales forecasts, weekly activity reports, and performance dashboards., • Participate in budget planning and revenue projections., • Provide market intelligence and customer feedback to management. Requirements & Qualifications Essential • Minimum 3–5 years of experience in air cargo sales or GSSA environment., • Solid network of freight forwarders and key accounts in Spain., • Strong knowledge of air freight products (general cargo, express, special cargo, charter)., • Familiarity with IATA regulations, AWB processes, and cargo documentation., • Proven track record of meeting or exceeding sales targets., • Fluent in Spanish and English (written and spoken). Desirable • Experience with Middle East airline routes and Asian cargo markets., • Knowledge of handling agents and CTOs at MAD., • Experience supporting new airline launches in Europe., • Proficiency in Cargo Management Systems (e.g., Cargospot, Unisys, Hermes). Core Competencies • Results-driven with strong commercial acumen., • Excellent communication and negotiation skills., • Customer-focused with a problem-solving mindset., • Ability to work independently and manage multiple priorities., • Team player with cross-functional collaboration skills., • Adaptable to a fast-paced, dynamic industry environment. What We Offer • Competitive salary package + performance-based incentives., • International work environment within a growing cargo network., • Career development opportunities within the GSSA / airline industry. Flexible working arrangements where applicable. Industry Airlines and Aviation Employment Type Full-time

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  • Assistant IRD Manager
    Assistant IRD Manager
    hace 4 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed. Job Description: Managing daily room service operations • Collaborates with the Manager in the supervision of the daily operations of the corporation and the team, ensuring the follow-up and reporting of all decisions and activities. • Supervise and manage employees. Manage all day-to-day operations. Understands employees' positions enough to perform duties in the employees' absence. • Ensures that property policies are administered fairly and consistently. • Communicates areas that need attention to staff and follows up to ensure follow-up. • Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures. • Oversees staffing levels to ensure guest service, operational needs, and financial goals are met. Leading Room Service Team • Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty/integrity; Lead by example. • Foster and foster mutual trust, respect, and cooperation among team members. • Serves as a role model for demonstrating appropriate behaviors. • Provides guidance and guidance to subordinates, including setting performance standards and tracking performance. • Develop specific goals and plans to prioritize, organize, and carry out your work. • Ensures and maintains the level of employee productivity. • Provides the leadership, vision, and direction necessary to gather and prioritize departmental objectives in an efficient and effective manner after reviewing those objectives with the Manager. • Celebrate successes and publicly recognize team members' contributions. • Communicates performance expectations according to the job descriptions for each position. • Ensures regular and ongoing communication with employees to raise awareness of business goals, communicate expectations, recognize performance, and produce desired results. • Establishes and maintains open and collaborative relationships with employees and ensures that employees do the same within the team. • Observe employees' service behaviors and provide feedback to people. • Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address issues or concerns. • Strives to improve service performance. • Monitors employee service behaviors and provides feedback to individuals. Room Service Financial and Budget Goals • Comprises budgets, operating statements, and payroll progress reports as needed to assist in the department's financial management. • Participates in the management of the department's controllable expenses to meet or exceed budgeted targets. Ensuring exceptional customer service • Offers services that go above and beyond for customer satisfaction and retention. • Improves service by communicating and helping people understand customer needs, providing guidance, feedback and individual advice when needed. • Manages daily operations, ensures quality, standards and compliance with daily customer expectations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empower employees to provide excellent customer service. • Engage with customers to get feedback on product quality and service levels • Interact with customers, either over the phone or by accompanying the waiter during meal delivery, to get feedback on product quality, service levels, and overall satisfaction. • Set a positive example for customer relationships. • Manages guest issues and complaints. • Participates in the employee performance appraisal process, providing feedback as needed. • Conducting human resources activities • Identifies the development needs of others and coaching, mentoring, or otherwise assisting others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal education or training programs or classes, and teaches or instructs others. This company is an equal opportunity employer. frnch1

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