Technical Expert and Project Manager – Europe
4 days ago
Lyon
Technical Expert and Project Manager – Europe Location: France - Lyon or Poland - Warsaw Department: Technical and Project Team, Europe Reports to: Europe CTO Company: Sunmi Technology Europe Role Overview As a Technical Expert and Project Manager at Sunmi Technology Europe, you will play a key role in driving Sunmi’s products and solutions success across the European market. You will act as the technical bridge between customers, Sales teams, and Sunmi’s R&D centers, ensuring projects are delivered successfully from pre-sales to integration and post-deployment support. This role requires a hands-on technical background, strong project management skills, and the ability to communicate effectively across cultures and disciplines. It is ideal for someone who thrives in a dynamic international technology environment and enjoys combining technical depth with strategic coordination. Key Responsibilities / Missions: Technical Expertise & Product Leadership • Serve as Sunmi’s technical expert and referent for Payment & POS products and solutions (Key Injection, MDM, TMS, etc.) across Europe., • Provide technical guidance and architectural recommendations for platform and product improvements., • Participate in testing, validation, and pre-release evaluation of new products, features, & enhancements. Customer Assistance & Project Management • Collaborate with Sales and R&D teams during pre-sales, solution design, and project delivery., • Analyze customer requirements and help build tailored technical proposals and solutions., • Guide and assist customers in implementing and configuring POS and payment solutions, ensuring smooth integration with their systems., • Monitor project execution, ensuring delivery on scope, schedule, and quality., • Coordinate with cross-functional teams to align regional requirements with global product roadmaps. Documentation & Knowledge Sharing • Create and maintain technical documentation, training materials and troubleshooting guides., • Contribute to the internal knowledge base with FAQs, best practices, and recurring issue analyses., • Deliver technical presentations, training sessions, and product demonstrations. Communication & Reporting • Maintain professional communication to ensure customer satisfaction and project transparency., • Report project progress, risks, and escalations using Sunmi’s internal tools (Jira, Confluence)., • Act as a technical liaison between customers, Sales, and Engineering teams. Qualifications: Education & Background • Bachelor’s or Master’s degree in IT, Computer Science, Software Engineering, or Electronics., • At least 5 years in technical leadership, project management, or solution engineering roles within Payment, Security, Retail, or Banking., • Strong experience in software development, ideally 7+ years with Android, Java, Kotlin, and cloud-based applications. Technical Expertise • Solid knowledge of payment technologies and standards: EMV, PCI PTS, P2PE, and related certifications., • Familiarity with cryptography and security protocols, including encryption, and digital signatures., • Understanding of network protocols, hardware integration, and embedded device communication., • Experience with Atlassian tools (Jira, Confluence) and agile collaboration environments., • Exposure to pre-sales technical support and customer-facing solution delivery. Soft Skills & Mindset • Highly organized with strong planning, prioritization, and risk management skills., • Comfortable working with remote and multicultural teams, coordinating across time zones., • Excellent communication and presentation skills, able to engage with sales, marketing, engineering, operations, and executive stakeholders., • Open-minded, proactive, autonomous, and capable of transversal management across regions and functions., • Strong problem-solving abilities and critical thinking with structured, analytical approach. Languages & Mobility • English – fluent; French or Polish – preferred; Chinese – a plus., • Willingness to travel occasionally across Europe for customer visits or project follow-ups.