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1st Line Support Customer Service Agent • Annual Salary: Competitive, • Location: Kingston upon Thames, KT1, • Job Type: Full-time, Hybrid Day-to-day of the role: • Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone., • Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality., • Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability., • Facilitate the onboarding process for new clients by providing thorough guidance and support., • Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients., • Collaborate with suppliers and internal teams to ensure efficient service delivery., • Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: • Previous experience in a customer support role, preferably within a service provider environment., • Familiarity with cellular network environments is advantageous., • Experience with Zendesk or similar customer service software is beneficial., • Strong customer service and time management skills., • Excellent written and verbal communication skills in English., • High attention to detail with the ability to see tasks through to completion., • Ability to work independently while effectively engaging with internal and external stakeholders., • A proactive and adaptable approach to problem-solving in a fast-paced environment. Benefits: • Casual dress code., • Company events and team activities., • Cycle-to-work scheme., • Hybrid working model., • Pension Scheme., • 25 days Annual Leave per year, plus all UK Bank Holidays., • Birthday day off, not inclusive of Annual Leave. Additional Requirements: • Minimum education: A-Level or equivalent (preferred)., • Minimum experience: 1 year in a customer service role (preferred)., • Right to work in the United Kingdom.

Looking to progress your career in Education IT Support? A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment. This is an excellent opportunity for an IT Support Engineer with strong 1st and 2nd line support experience looking to take the next step within a professional and well invested IT environment. The role offers exposure to Microsoft 365, Windows support, classroom technology, device management and infrastructure projects within a large user environment. You will be joining a collaborative IT team supporting over 1,500 users across a broad technology estate. The position would suit someone who enjoys a varied and hands on support role whilst continuing to develop their technical skills and career within education IT. Key Responsibilities • Provide 1st and 2nd line IT support to staff and students, • Troubleshoot hardware, software and Microsoft 365 related issues, • Support Windows laptops, desktops, printers and peripheral devices, • Assist with Microsoft 365 administration and user account management, • Support AV, classroom and teaching technology systems, • Manage and update IT support tickets ensuring excellent customer service, • Assist with device deployments, imaging and system upgrades, • Support basic networking and infrastructure troubleshooting, • Work closely with senior engineers on IT projects and continuous improvements, • Deliver a professional and user focused IT support service at all times Skills and Experience Required • Previous experience within an IT Support Engineer, IT Technician or 2nd Line Support role, • Strong troubleshooting skills across Windows environments, • Experience supporting Microsoft 365 and Active Directory, • Knowledge of networking fundamentals including switches, WiFi and connectivity, • Experience supporting laptops, desktops and end user devices, • Excellent communication and customer service skills, • Ability to prioritise and manage workload effectively, • Previous experience working within the education sector is essential Benefits • Excellent opportunity for career progression within Education IT, • Exposure to a broad and modern technology environment, • Supportive and experienced IT team, • Training and development opportunities, • Stable permanent position with long term progression, • Free parking and excellent onsite facilities This role may suit candidates currently working as an IT Technician, ICT Support Engineer, 2nd Line Engineer, IT Support Analyst or Service Desk Engineer. If you are an ambitious IT professional looking for your next opportunity within Education IT, apply today for immediate consideration.

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

We are recruiting an IT Support with extensive knowledge of Cargowise, for our client based around the Heathrow area.Monday to Friday and paying around £35k.Provide 1st line support for all user CargoWise issues that arise.Assist in CargoWise IT projects including company system implementations.Uti

IT TRAINEE / 1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £125 PER DAY FULL TRAINING PROVIDED Your new roleWe are supporting a major employer in York to bring in Computer Science / Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract / Interim position and will last up to 6 months. What you'll need to succeedThe hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. • A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills., • Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply., • Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for per...

About the Role:I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.Key Responsibilities:Provide 1st line IT support for: • Microsoft Windows 11 desktops, • Microsoft Office 365, • Internal business applications (following documented procedures), • Install and configure desktops, laptops, printers, and peripherals across the region, • Create and manage Active Directory accounts and mailboxes, • Monitor Rubrik backups and assist with data restores, • Ensure all support calls are:, • Logged correctly, • Updated regularly, • Categorised appropriately within the Service Desk system, • Escalate incidents to relevant teams where required, • Build and configure devices using Microsoft Intune (training provided)Essential Qualifications & Experience, • Minimum 2 years’ experience in a 1st Line IT Support role, • Strong working knowledge of:, • Windows 11, • Microsoft 365 / Office 365, • Excellent communication and customer service skills, • Ability to work effectively in a team environment, • Full UK driving lic...

This role has a starting salary of £3,975.78 per annum for working 7 hours per week, 37 weeks per year term-time only (pro-rata to £25,052 full time equivalent). The working hours for this role are Wednesday and Thursday, 6:15pm to 9:45pm. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Sunbury Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents Discount on Adult Learning CoursesAbout the Team Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. About the Role As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed.To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people.Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 15th June 2026 with interviews planned to follow. This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. A DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

2nd Support Engineer | London | 5 Days Onsite | £40K Overview: An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users. This is a hands-on support role where you’ll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You’ll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience. This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution. Role & Responsibilities: Provide 2nd line support across cloud, infrastructure, and user environments Troubleshoot issues across Windows, Microsoft 365, and network systems Support and maintain cloud platforms, ensuring performance and security Act as an escalation point for firewall and connectivity issues Work closely with 1st line and senior engineers to resolve incidents Build strong relationships with clients and deliver high-quality support Assist with system updates, documentation, and general maintenance tasks Help coordinate workloads and support day-to-day team operations Essential Skills & Experience: Experience in a 2nd Line Support / IT Support role Strong knowledge of Windows environments and troubleshooting Experience with Microsoft 365 (including basic admin and support) Exposure to networking / firewalls (FortiGate beneficial) Experience working in an MSP or customer-facing environment Ability to manage and prioritise workload independently Desirable: Exposure to cloud platforms (e.g. Azure) Basic scripting or automation experience MDM or device management exposure Relevant certifications or ongoing learning Package: Circa £40,000 (depending on experience) 5 days onsite in Wimbledon 40-hour week (hours 09:00–17:30) On-call rota every 4–6 weeks Travel to client sites (roughly 1 in 10 days) Flexible benefits package Strong opportunity for progression

This is a people-first role - we are looking for someone with a genuine passion for technology, a natural problem-solving mindset, and a desire to deliver outstanding customer service. Answer inbound support calls and provide a helpful, empathetic first response to clients. We are looking for an ent

All our vacancies must be applied for by fully completing the on-line application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. All preferred candidates for posts carrying out regulated work with these groups will be requ

Registered as self-employed (or willing to register). No chasing clients – steady stream of jobs through the app. Please note that due to visa restrictions, applicants on Student visas will be unable to proceed with applications for these opportunities.

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

Registered as self-employed (or willing to register). No chasing clients – steady stream of jobs through the app. Please note that due to visa restrictions, applicants on Student visas will be unable to proceed with applications for these opportunities.

Based within Adult and Family learning, the post will provide dedicated adult and family learning support as part of the Council’s Connected Communities team – a great opportunity to develop your career as a Community Learning and Development professional. Please note that this post is temporary

Assist with stock moves and warehouse support at off-site locations when required. You’ll be moving stock, loading/unloading deliveries, keeping the warehouse organised, and supporting operations both on-site and occasionally at other locations, so flexibility is essential. Maintain high standards

Benefits: A competitive salary, private medical insurance, 25 days holiday, salary sacrifice company pension, life insurance, a state-of-the-art working environment! xsrmqjs.

This is an excellent opportunity to join a hardworking and supportive team cleaning commercial food production kitchens to the highest hygiene standards. Quest Employment are currently recruiting Commercial Cleaners on behalf of our valued client based in Alconbury Hill, Huntingdon.

The Industrial Cleaner is responsible for maintaining high standards of cleanliness and hygiene across the packhouse environment. This is a hands-on role focused on deep cleaning machinery, equipment, and facilities to ensure compliance with food safety and hygiene standards.

Join a growing team that takes pride in high standards xsrmqjs. Covering Cumbria (Whitehaven, Cockermouth, Kendal, Grange-over-Sands, Carlisle, Penrith, Kirkby Stephen & Appleby).

Cleaner Temporary Assignment We are currently recruiting for a reliable and hardworking Cleaner to support our clients operations at a busy site in Kilsyth.

At Job&Talent, we are recruiting for Warehouse Operative - Picker - to work with a leading company in the logistics sector in Pinchbeck. Candidates must be fully flexible to work both day and night shifts (06:00-18:00 / 18:00-06:00), with a 30-minute unpaid break.

North Lakes Children's Services is a well-established local xsrmqjs provider of therapeutic residential care and educatio.

Summer Cleaning Roles - Sparsholt (Near Winchester) ??. We are recruiting a small, friendly team of experienced cleaners to support a well-maintained educational xsrmqjs facility in Sparsholt. Apply fast, check the full description by scrolling below to find out the full requirements for this role.

Car cleaner required at a busy car rental company based in Royston. The purpose of this role is to ensure that ALL rental vehicles are made clean and safe between customers using them. Clean all vehicles xsrmqjs inside and out to a high standard.

Location:Woodlands Business Park, Bristol Rd, Bridgwater TA6 4FJ. Hours of Work:00:00am - 10:00am (Shift start and finish may vary). Only apply if you can commit to the start time.

Evolve-IT are working with a growing engineering and technical consultancy who support organisations xsrmqjs across the built environment, infrastructure. If youre an experienced Architectural Technician, or Architect, who enjoys seeing projects through from early-stage concepts to practical deliver

Must be honest and reliable and able to work under own initiative. We are looking for someone to join us for the long term and we can work together for the best solution to help a busy family. Must be pet friendly as we have 1 dog and 1 cat.

To achieve this, we stay ahead of sector and technology trends, listen to user needs, and develop core, interoperable capabilities that can be reused across the University.

Duties will include loading and unloading, xsrmqjs movement of stock as well as general warehouse.

The position is term time only with at least 2 weeks deep cleaning in the summer holidays. Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

Senior Support Worker Make Every Day Matter!. We are excited to welcome an experienced Senior Support Worker to join our residential home in.

The Recruitment Crowd are currently recruiting on behalf of our industry-leading client based in the YO42 area. Hours:Monday to Friday, 2:30pm-8:30pm - must have a valid FLT CB license. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll dow

You must have a minimum of 12 months experience working in Children's Residential xrnqpay Support. Your Care are seeking experienced Children's Residential Support workers, to join our amazing team, in and around the Ipswich area, this is agency work so of course its excellent rates of pay, free ong

This is an excellent opportunity to secure a permanent position with a well-established logistics business offering stable hours and long-term career prospects. Working within a fast-paced warehouse environment, you will play a key role in ensuring the efficient movement, storage, and dispatch of go

What Youll Do As a key member of the warehouse team, you will: Operate a Counterbalance Forklift Truck (FLT) safely and efficiently throughout the shift Load and unload vehicles , ensuring products are handled carefully and accurately Support day-to-day warehouse operations , including moving, st

Additional Information: PVG scheme membership and SSSC registration are requirements of this post. Contract: Permanent About the Role: 21HSC are recruiting for a Peripatetic Support and Development Worker on behalf of organisation providing care and support services. Interview Process: Successful sh

No previous work experience required just a good attitude and basic English language skills.

Our service users enjoy going out on local walks, watching films, bowling, discos, and going out shopping, where we might even stop for a bite to eat! Relief Support Worker Duties: Supporting service users inside their own home and out in the Bromham community Supporting service users to retain th

Ability to follow instructions and work to deadlines. Overview The finishing operative is responsible for ensuring all products are completed to a high standard before dispatch. This role suits someone with strong attention to detail, practical skills and a commitment to quality.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from e

Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. You'll be someone who has supported or guided colleagues, peer workers, or students,

Great Benefits Package: Benefits: 22 days holiday public holidays Increased loyalty service holidays (3yrs / 5yrs / 7Yrs / 10yrs) Holiday Purchase Scheme Statutory employer pension EV Salary Sacrifice Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your

Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throug