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Morson Edge are currently seeking an Aircraft Simulator Technician to join our team working on the maintenance of the Wildcat simulator based at RNAS Yeovilton.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.This is a permanent position.JOB PURPOSE To be the engineering and technical resource in order to ensure all Synthetic Training Equipment (STE) and Training Equipment (TE) are maintained and provided to Wildcat Training Centre (WTC) training delivery on time and to the agreed standard.Support the Chief Engineer (CE) and STE/IT Manager in sustaining the WTC LCMS IT network.MAIN ACTIVITIES AND TASKS General To assist the Training Service Delivery Manager (TSDM), Chief instructor (CI), Synthetic Training Equipment / Information Technology Manager (STE/IT) and Chief Engineer (CE) with the achievement of all STE/IT TE related Key Performance indicators (KPIs).Support the STE/IT Manager and CE in Managing WTC Facility Contractors entering to carry out work on equipment which may impact STE/IT TE engineering or training delivery and maintenance of WTC housekeeping with respect to engineering related areas and tasks.STE Activities Support the STE/IT Manager and CE in the provision and availability of the TE suite in accordance with the daily training schedules.Carry out expedient reconfiguration of STE (e.g.Full Mission Simulator from/to AW159 Mk1 AH/AW159 Mk1 HMA) as required by the training timetable and in accordance with contracted timescales.Carry out bay maintenance STE repairable items (assuming a philosophy of 1st, 2nd and 4th line repair).Carry out and provide maintenance cover for training equipment maintenance activities, including unplanned first aid repair of TE un the event of failure and support the STE/IT Manager and CE in ensuring that all planned maintenance is completed to schedule and cost.Conduct the tasks as appropriate to ensure compliance with onsite Health, Safety and Environment operation.Report all engineering and technical progress to the CLS CE and STE/IT Manager with respect to maintenance activity, outstanding issues and improvements that may contribute to the effectiveness of the conduct of training events.Support the WTC Management in planning reviews with the appointed Authority personnel.Support the CLS CE and STE/IT Manager with interfacing the Training Equipment Supplier to manage warranty, faults, software support, modifications and updates for the Training Equipment in conjunction with the WIST Business Management Procurement.Support the CE and STE/IT Manger in the management if the Training Equipment spares, tools, consumables etc.Carry out, undertake and receive as required by WTC management Personal Development (CPD) and Staff Continuation Training (SCT) to ensure competency, proficiency and efficiency in the CLS role.Carry out housekeeping, Acceptance Test procedures (ATP), Qualification Test Guide (QTG) procedures both automatic and manual, progressive servicing, defect investigation and rectification for the following systems as directed by the CE and STE/IT manager: Indra supplied Full Mission Simulator, Flight Training Device (FTD) and Cockpit Procedure Training (CPT) comprised of the following subsystems: Electric 6 degrees of freedom (6 DOF) motion Control loading, dynamic seats and vibration systems Visual generation and display system Simulation real time computer systems and networks Simulation interface, cockpit instrumentation and controls On board and off board Instructor Operating Systems (IOS) After Action Review Suites Lesson Planning Scenario Generator (LPSG) Suite Data Base Generation Systems Pennant supplied Maintenance Training Equipment (MTE) consisting of Weapons and Avionics Training (WAVT) and Airframes Systems Trainer (AST) comprised of the following systems: Airframes, IOS, PC based computer systems, local area network, aircraft and simulated aircraft instrumentation and physical components and high pressure hydraulics system.TE Activities Support the CE and STE/IT manager in the management of the Wildcat Training Centre LCMS hardware and software set-up (LMS) (Learning Management System), Anti-Virus (AV), Windows Operating System (OS), Computerised Interactive Electronic Technical Publications (C-IETP) and Desk Top Emulator (DTE).Update/implement provided updates to LCMS server software (OS, AV, CIETP, DTE and LMS).Ensuring system security Accreditation is maintained from incoming and new data sources.Carry out on the job training of technicians to provide WTC systems familiarity and competence.Reporting: Record all IT defects in the IT defects log and manage the defect through the repair / rectification / upgrade loop.Training Service To undertake secondary duties as required by the TDSM, STE/IT Manager and CE, including but not limited to, logistics management, visits, upgrade activities.Such duties will be related to or will enhance the Wildcat Training Service provided to the Authority.Support all activities for the achievement of WTC accreditation with ISO 9001 and subsequent maintenance thereof, including any other accreditation when required.KNOWLEDGE SKILLS AND EXPERIENCE A former Simulator Maintenance Technician with experience and understanding of the complexities of delivering a Training Service and the technical support of multiple synthetic training devices (Aircrew and Maintenance).An understanding of IT networks and infrastructure, with an ability to liaise with Support SMEs.An ability to work to demanding deadlines, in a customer facing role.Ability to communicate effectively, with excellent interpersonal skills.Determination to contribute to the development of a ground breaking Training Service, to achieve the highest quality and standards.Service, to achieve the highest quality and standards.Ability to implement change and maintain process.PC literacy with an excellent understanding of Microsoft Office (Word, Excel) applications.Ability to demonstrate and understanding of military aviation terminology.Ability to demonstrate knowledge and skills in electronic and mechanical workshop practices: Soldering, crimping and circuit board repairs.Safety and appropriately use a range of digital and analogue electronics diagnostics and measuring equipment. xjlbheb Safely cutting, filing, boring and dressing a range of materials used in simulation and aircraft manufacture.If this is of interest please apply today or alternatively contact Oliver Beaumont directly on or

In this role, you will handle customer inquiries, log cases, and maintain ICT infrastructure. A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. You will benefit from great career prospects, a supportive environment, and a commitment t

This role involves providing first-line IT support, maintaining devices, and managing Microsoft 365 services. Ideal candidates will have experience in IT support, strong knowledge of Windows, and a friendly, problem-solving attitude. A healthcare services provider in Wimbledon seeks an IT Technician

An independent (re)insurance broking firm headquartered in London is seeking a dedicated Support Analyst to join their IT support team. The role involves supporting and maintaining IT services for over 1200 users, ensuring timely responses to support requests. Candidates should have experience in a

A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. You will be responsible for ensuring the performance and h

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. A well-established UK technology services provider is seeking an IT Technician to join their support team in Derby. Candidates should have 1–2 years of experience, strong knowledge

A recruitment firm is looking for an IT Support Technician (1st/2nd Line) in Peterborough. The ideal candidate will manage users/groups in Active Directory and Azure AD and support Windows desktop and server operating systems. Applicants should be motivated and eager to further their career in IT su

I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems. They are focused on providing a reliable and efficient customer experience supported by robust IT systems. Take support calls from depo

With nearly 200 professionals supporting over 850 partners and maintaining more than 30,000 active support contracts, they offer vendor-agnostic maintenance, cloud platforms, and lifecycle management backed by world-class infrastructure. Established in 2002, this organisation delivers comprehensive

Ideal candidates will have experience in tech support, strong administration and communication skills, and knowledge of both Windows and Mac systems. A global media group is seeking a System Support Engineer to provide technical support across its London and Gatwick offices. The role involves troubl

Work as part of the IT Support team in a first line support role; helping users with a wide range of SaaS & PaaS applications. Previous experience providing 1stline support using a Service Desk solution. Enthusiastic and motivated, with an interest in developing your IT knowledge further by working

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. This is a fully onsite position, where you'll work closely with the IT Lead to ensure the smooth operation of IT systems. Ideal candidates will have experience in IT support and a desir

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support.

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. A recruitment agency is looking for an IT Support Engineer to join a busy support team in Derby. Candidates shou

This entry-level position is designed for individuals early in their IT careers, providing first-line telephone support, performing initial triage of support requests, and resolving basic IT issues. A leading support services company is seeking a Junior 1st Line Support Engineer for a short-term con

Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. This role involves providing remote support to customers and requires strong empathy and communication skills. The position offers a comprehensive benefits package including salary, bonus, tr

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

A well-known recruitment agency is seeking a 1st Line Support member in the Liverpool City Region to provide vital IT support. The position offers a competitive salary between £25,000 and £28,000, permanent job stability, and a supportive working environment with great benefits. This role emphasiz

Ideal candidates should have prior experience in software support and strong communication skills. A leading software house is seeking a Software Support Engineer to join their expanding team. The position involves supporting clients through various software issues while providing training in SQL.

An IT services firm based in Greater London is seeking an onsite IT Support Specialist to provide first and second line support. The ideal candidate will have at least 2 years of experience in deskside support, proficiency in Microsoft systems, and familiarity with compliance standards in the financ

Responsibilities include resolving customer issues, managing support tickets, and assisting with application systems. A reputable technology services provider in Poole, Dorset is seeking a 1st Line Application Support Engineer. The ideal candidate will have 1-3 years of relevant support experience o

An established industry player in professional services is seeking a motivated IT Support Analyst to join their dynamic team in Leeds. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware, software, and business systems. The ideal candidate will possess a strong

As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer

A communications performance firm in England is seeking an IT Support professional to manage Helpdesk operations and provide technical assistance to clients. The role includes supporting internal systems, managing backups, and ensuring information security compliance. Flexibility for out-of-hours su

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. Please apply with an up-to-date CV to register your interest. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an inte

Strong customer service and communication skills. Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams).

Reporting to the Service Desk Team Lead, the 1st Line Support Engineer is responsible for providing remote support to DA’s customers, mainly via phone, email, webchat and remote connection software to endpoints and servers. Act as a first point of customer contact, responding promptly to phone, we

A prominent technology company in the UK is seeking a 1st Line Analyst to support its growing team. This role focuses on providing high-quality technical support to users, addressing issues across hardware and software, and assisting new starters. Candidates should have a genuine interest in technol

A leading accountancy firm in Greater London is seeking a 1st Line Support Engineer to provide technical support and ensure smooth operations of IT devices. A great opportunity for those with prior IT support experience and strong communication skills looking to develop in a collaborative environmen

Ideal candidates will have experience in 1st or 2nd line support, with technical knowledge in Microsoft technologies like Windows Server and Office 365. A tech company is seeking an onsite Support Engineer to join their team in Sharnbrook. This role focuses on enhancing client-facing support and tec

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed.

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line s

A leading recruitment agency is seeking a 1st line IT Support Engineer to join their rapidly growing team in Finchley, London. Candidates should have at least 1 year of experience in IT support with skills in Windows OS and hardware troubleshooting. The role entails answering calls, providing remote

A leading IT services company in Greater London is seeking a skilled Desktop Support Engineer to provide exceptional 1st and 2nd line support. This hybrid role involves working three days a week in the office and two days at home, supporting internal users and clients within a Windows and M365 envir

The role involves providing technical support, managing IT cases, and maintaining systems in a fast-paced environment. The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365.

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible profes

A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team. Act as the first point of contact for IT support requests via phone, email, and ticketing systems. You’ll work as part of a collaborative su

Support the business by providing 1st and 2nd line technical support. The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Line IT Support Analyst – Leeds – Professional Services REF 765.

A UK-based technology services organisation is seeking entry-level 1st Line Network Support Engineers in Solihull. This role offers hands-on experience in network support and exposure to real-world network issues. Responsibilities include providing network support, managing incidents, and troublesho

A prestigious legal institution in Greater London is seeking an IT Support Technician to provide technical assistance to staff, maintain infrastructure, and support IT projects. The role requires a minimum of two years' experience in IT support, strong knowledge of technologies such as Intune and VM

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Excellent training and financial support for industry certifications. Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.

A well-established Managed Service Provider in London is seeking a 1st Line IT Support Engineer. Candidates should possess strong troubleshooting skills, an interest in learning new technologies, and some experience in IT support. This hybrid role involves troubleshooting technical issues and suppor

A leading quick-service retail brand in Greater London is hiring an IT Support Analyst to provide first-class IT support across stores and remote locations. Key responsibilities include managing user accounts, supporting hardware and software, and maintaining business systems. Ideal candidates will

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. You will lead a team supporting both head office and in-store tech. A retail technology provider is seeking a Workforce IT Support T