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Role: 1st Line Service Desk Engineer Location: Cheltenham (On-site during probation, hybrid thereafter) Salary: £26,000–£30,000 Benefits: Annual bonus + strong training and certification support Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development. What you’ll do • Act as the first point of contact for IT support queries via phone, email, and ticketing systems, • Diagnose and resolve 1st line issues across desktops, laptops, and user accounts, • Escalate more complex incidents to 2nd/3rd line teams where required, • Manage and update support tickets, ensuring accurate documentation, • Deliver excellent customer service, keeping users informed throughout You’ll work closely with internal technical teams and external clients to ensure issues are resolved efficiently and to a high standard. What we’re looking for • Previous experience in a Service Desk or IT support role, • Strong understanding of Windows environments and Microsoft 365, • Excellent communication and customer service skills, • Ability to prioritise and manage multiple tickets effectively, • A proactive approach and willingness to learn The ideal candidate will bring a positive, customer-first mindset and enjoy working in a collaborative, fast-paced MSP environment. Why join? • Clear progression pathways within a growing organisation, • Funded certifications and ongoing training support, • Hybrid working after probation, • Annual bonus and excellent benefits package Apply now to develop your IT career within a forward-thinking and supportive team.

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

What’s in it for you • Exposure to global IT operations across multiple locations, • Hands-on experience with Microsoft 365, cloud tech and security initiatives, • Opportunity to work on projects and service improvements, not just support tickets, • A role with autonomy, variety and real impact, • Clear progression into senior support or engineering rolesWhat you’ll be doing, • Delivering 1st and 2nd line support to users (remote and occasional on-site), • Troubleshooting hardware, software, networking and M365 issues, • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID), • Supporting endpoint management (Intune), • Handling IT equipment lifecycle (setup, deployment, maintenance), • Working with partners on incident resolution and escalations, • Contributing to IT projects, upgrades and improvements, • Maintaining documentation and identifying ways to improve servicesMust-haves, • 1–3 years in IT support / service desk / MSP, • Strong knowledge of Microsoft 365, • Experience with Windows and Apple devices, • Understanding of Azure AD / Entra ID, • Strong problem-solving and communication skills, • Able to manage workload, take ownership and work independentlyNice to have, • Experience with Intune or endpoint management tools, • Awareness of ITIL practices, • Basic cybersecurity knowledge, • Experience in a multi-site or global environment, • Involvement in IT projects or improvements

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £190 per day (Outside IR35) Contract: 3 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do • Provide 2nd line technical support across a multi-client environment, • Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD), • Support and configure Cloud networking (APs, switches, infrastructure), • Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity, • Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re looking for • Proven experience in a 2nd Line or Service Desk role within an MSP, • Strong Microsoft 365 administration and troubleshooting skills, • Hands-on experience with Aruba networking (wired and wireless), • Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing), • Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? • Fully remote contract, • Outside IR35 engagement, • Immediate start in a busy, high-performing team, • Opportunity to work across diverse client environments Apply now to support delivery in a fast-moving MSP setting.

A global healthcare company based in Cheltenham is looking for a multiskilled IT Support technician fluent in French and English.This role involves providing high-quality support to customer service teams across the UK and France.The ideal candidate will possess at least 3 years of IT support experi

Candidates should have at least 3 years of IT support experience and a degree in a related discipline. The role involves providing IT support to customer service teams and distribution centers across the UK and France. A leading medical products company in the UK seeks a multiskilled IT Support tech

An established IT services provider is looking to recruit a 2nd Line IT Support Engineer to join their growing technical team. The successful candidate will have experience in a 2nd Line or strong 1st Line role and be comfortable working in a fast-paced IT services environment. As a 2nd Line IT Supp

What’s in it for you • Exposure to global IT operations across multiple locations, • Hands-on experience with Microsoft 365, cloud tech and security initiatives, • Opportunity to work on projects and service improvements, not just support tickets, • A role with autonomy, variety and real impact, • Clear progression into senior support or engineering roles What you’ll be doing • Delivering 1st and 2nd line support to users (remote and occasional on-site), • Troubleshooting hardware, software, networking and M365 issues, • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID), • Supporting endpoint management (Intune), • Handling IT equipment lifecycle (setup, deployment, maintenance), • Working with partners on incident resolution and escalations, • Contributing to IT projects, upgrades and improvements, • Maintaining documentation and identifying ways to improve services Must-haves • 1–3 years in IT support / service desk / MSP, • Strong knowledge of Microsoft 365, • Experience with Windows and Apple devices, • Understanding of Azure AD / Entra ID, • Strong problem-solving and communication skills, • Able to manage workload, take ownership and work independently Nice to have • Experience with Intune or endpoint management tools, • Awareness of ITIL practices, • Basic cybersecurity knowledge, • Experience in a multi-site or global environment, • Involvement in IT projects or improvements

Desktop Engineer (3-Month Contract) Location: Cheltenham – 5 days onsite Rate: £250 per day (Inside IR35) Contract Length: 3 months Our client, a leading organisation within a secure and fast-paced environment, is looking for a Desktop Engineer to join their onsite IT support team in Cheltenham on an initial 3-month contract. This is a hands-on role providing desktop and user support across a busy operational environment. You’ll play a key role in maintaining end-user technology, resolving technical issues quickly, and ensuring a high level of service across the business. This opportunity would suit an experienced Desktop Engineer who enjoys working directly with users, troubleshooting a wide range of technical issues, and operating within a collaborative support environment. What you’ll do: Provide onsite desktop and user support across hardware, software and peripheral devices Build, configure and deploy laptops, desktops and mobile devices Troubleshoot and resolve 1st and 2nd line technical issues Support Microsoft environments including Windows 10/11 and Office 365 Manage tickets and ensure issues are resolved within agreed SLAs You’ll work closely with wider IT teams and end users, delivering excellent customer service while maintaining strong technical standards. What we’re looking for: Previous experience in a Desktop Support or Desktop Engineer role Strong knowledge of Windows operating systems and Office 365 Experience with hardware builds, deployments and troubleshooting Excellent communication and stakeholder support skills Ability to work effectively in a fully onsite environment Experience within fast-paced or enterprise-scale environments would be advantageous. Why join? Immediate-start contract opportunity Stable onsite environment with strong team support Opportunity to work across varied desktop technologies Competitive daily rate inside IR35 Apply now to join a busy IT support function delivering critical onsite technical support

Role: 2nd Line Support Analyst Location: Cheltenham (on-site during probation, then hybrid) Salary: Up to £36,000 Benefits: Hybrid working, clear progression, funded certifications, bonus scheme, social events Our client, a leading digital services organisation, is hiring a 2nd Line Service Desk Analyst to support their growing client base within a fast-paced, MSP-style environment. This role offers the opportunity to join a highly collaborative service desk team and play a key role in delivering high-quality technical support while continuing to develop your own skills. You’ll act as a key escalation point from 1st line, working on more complex issues while contributing to continuous improvement across the service desk function. What you’ll do Provide 2nd line support across hardware, software, and network environments Troubleshoot and resolve escalated tickets efficiently within SLA targets Support Microsoft technologies including M365, Windows, and Active Directory Assist with builds, configurations, system upgrades, and maintenance Work closely with 1st line engineers, mentoring where appropriate and supporting their development You’ll collaborate with a close-knit service desk team, including senior engineers and leadership, in an environment that values teamwork, accountability, and continuous improvement. What we’re looking for Experience in a 2nd line role, or a strong 1st/2nd line engineer ready to step up Good knowledge of Microsoft 365, Windows OS, and Active Directory Understanding of networking fundamentals (IP, DNS, DHCP) Experience working in a fast-paced or MSP environment (desirable) Strong customer service skills and the ability to communicate confidently with users The ideal candidate will be proactive, motivated to progress, and comfortable working in a busy, high-volume support environment. You’ll enjoy being part of a relaxed, sociable team while maintaining a professional and customer-focused approach. Why join? Hybrid working available after successful probation Clear and fast-tracked progression opportunities (including pathways into 3rd line, projects, or other technical areas) Funded training and certifications, including Microsoft exams Bonus and reward schemes, including performance incentives and profit share Regular team socials, events, and a supportive, engaging office culture Additional perks including “lunch and learn” sessions, team activities, and office refreshments This is an excellent opportunity for someone looking to accelerate their IT career within a business that actively invests in its people. Apply now to take the next step in your support career within a high-performing service desk team

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Samsung Electronics Perú is seeking a part-time IT Support Analyst to provide technical support for an AI research lab in Cambridge. Candidates should have a strong background in Windows and Linux OS, basic Active Directory knowledge, and an understanding of networking fundamentals.

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. You will manage support tickets, resolve technical issues, and collaborate with specialists. The ideal candidate will have a technology-related qualification, strong IT skill

A prominent technology company in the UK is seeking a 1st Line Analyst to support its growing team. This role focuses on providing high-quality technical support to users, addressing issues across hardware and software, and assisting new starters. Candidates should have a genuine interest in technol

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis. Please apply with an up-to-date CV to register your

Ability to prioritise workload and manage multiple support requests. Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing c

The role involves providing top-tier support and maintenance for systems crucial to customer operations. Candidates must demonstrate strong problem-solving and interpersonal skills, with a focus on collaboration and continuous improvement. Konecranes, based in the East Midlands, is seeking a dedicat

United Living Group is seeking an experienced IT 1st Line Support Analyst in Warrington. You will be the first point of contact for technical issues, resolving incidents while providing excellent customer service. Responsibilities include supporting and managing laptops, Microsoft 365 applications,

Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further!. Ability to analyse and investigate issues. CompTIA A+ and MTA's in infrastructure.

Job Title: IT Service Desk Specialist / 1st line support. Strong communication skills with the ability to build trusted stakeholder relationships. Strong understanding of ITIL processes and change management.

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. Candidates should have a degree in Computer Science or a related field and possess strong problem-solving and communication skills.

Corin is seeking an IT Support Officer on a 6-month fixed-term contract to provide 1st line IT support at their Cirencester office. The role involves assisting internal users, setting up IT equipment, and troubleshooting basic issues.

Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction. We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of c

As a 1 st Line Support Technician, you’ll provide IT support and administration duties to all end users seeking IT assistance. Your role will involve handling IT support requests, including password resets, user account creation, file permission amendments, and configuration tasks on key operation

O Associates is looking for a 1 st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. Strong customer support and communication skills, with ability to manage st

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. With over a decade of delivery experience, they support customers across infrastructure, networkin

Digital Media Services UK Limited is seeking a 1st Line IT Support Analyst in Greater London. The successful candidate will provide customer-centric IT support, troubleshoot software and hardware issues, and gain experience with 2nd line support. The role operates Monday to Friday from 9:30 to 6 pm,

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Redirect/escalate support requests as needed. Monitor stock of IT peripherals (monitors, docking s

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. This role requires proficiency in supporting Windows systems and Microsoft 365, with responsibilities including incident managem

The role involves providing 1st and 2nd line technical support to colleagues, ensuring their productivity. Aviva offers a competitive salary, various benefits including bonus opportunities, a generous pension scheme, and support for their staff's wellbeing and flexibility. Applicants should have pro

Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression. Support projects, migrations and system improvements. Provide remote and desk-side support.

This role involves providing first and second line IT support for a range of issues across multiple locations. The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. The company values self-express

Ideal candidates will have a background in 1st and 2nd line IT support and a good understanding of Microsoft 365 and Active Directory, with familiarity in ticketing systems being a plus. The role involves providing support to staff through various channels, troubleshooting IT issues, and maintaining

O Associates is hiring a 1st line Support Engineer in Sandford Hill, UK, offering up to £28,000 pa DOE. The role involves supporting ITIL functions in a service desk environment, managing incidents, and maintaining customer relationships in defence and government sectors. Ideal candidates will have

A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. Responsibilities include ma

Strong customer service focus, with the ability to listen actively, set expectations and provide clear, timely updates in line with support priorities and SLAs. Recognising that every task, whether guest-facing or behind the scenes, contributes to supporting the company’s overall LLA Way Strategy

Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. You will be the first point of contact for inbound customer technical queries, through telephone, email and live chat, spanning a full spectrum of questions and queries. You will h

T Services Support Officer to provide 1st and 2nd line support, deploying hardware and software across the campus. The role requires a minimum of 1 year’s experience in PC support and strong knowledge of Microsoft systems. A higher education institution is seeking an I.

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). As a 1st line engineer, you wi

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support,

A leading IT service provider in England seeks a First Line Support Engineer to deliver outstanding technical support. This role involves assisting in troubleshooting issues for end customers, requiring strong communication skills and a proactive approach.

DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd lin

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support.

A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. You will be responsible for ensuring the performance and h

A leading cloud solutions provider is looking for a 1st Line Support Technician in Fareham with hybrid flexibility. This role supports technology passionately while offering extensive training and career advancement opportunities. Candidates should possess relevant qualifications and strong communic

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The position reports to the Wollaston si

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service