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2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed • Previous experience of working in a busy IT Service Desk, • Strong knowledge of Windows 11 (On-premise domain & Cloud integrated), • Experience with Active Directory and Azure Active Directory user & group administration, • Ability to support M365 services (Teams, SharePoint, OneDrive), • Knowledge of InTune Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Desk Analyst (Tier 1 / Tier 2) - York Contract – Inside IR35 (Paying up to £200 per day depending on experience - chance to go perm if wanted) We’re currently recruiting for IT Service Desk Analysts (Tier 1 & Tier 2) to join a busy, fast-paced support function within a well-established organisation based in York. This is a contract opportunity (inside IR35) offering a hybrid working model, supporting a multi-site environment and acting as a key part of the IT support team. The Role: You’ll be part of a central Service Desk, acting as the first point of contact for IT incidents and requests, ensuring users receive a high level of support and communication at all times. Depending on your level (Tier 1 or Tier 2), you’ll be responsible for logging, troubleshooting, resolving, or escalating a wide range of IT issues within agreed SLAs. Key Responsibilities: • Act as a single point of contact for IT incidents and service requests, • Log, categorise, and prioritise tickets accurately, • Provide 1st line or 2nd line support depending on experience, • Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking, • Manage tickets through to resolution or escalate where required, • Work to strict SLAs, ensuring timely resolution and updates to users, • Support access management, hardware/software issues, and general IT queries, • Contribute to knowledge sharing and continuous improvement, • Provide occasional on-site support in York What We’re Looking For: For Tier 1: • Experience in a 1st Line / Service Desk / Helpdesk role, • Strong customer service and communication skills, • Basic knowledge of Windows and Microsoft Office / 365, • Proven 2nd Line / Tier 2 support experience, • Strong technical skills across:, • Active Directory / Azure AD (Entra), • Microsoft 365 / Office 365, • Intune / endpoint management, • Windows 10/11, • Networking basics (TCP/IP, VPNs), • Experience in multi-site or enterprise environments, • Strong troubleshooting and problem-solving capability What’s on Offer: • Contract opportunity (inside IR35), • Hybrid working (York-based), • Opportunity to work in a large-scale, multi-site environment, • Exposure to a broad range of technologies and support scenarios Apply Now If you’re an experienced Service Desk Analyst looking for your next contract, apply now or get in touch for more details.

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razorblue role: We are looking for a2nd Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: • Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences., • Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively., • Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. To be considered for an interview, please make sure your application is full in line with the job specs as found below. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. • Full UK Driving License, • Strong communication, and relationship-building skills, • Experience of working in a corporate or MSP technology and environment., • Administering Microsoft Active Directory, Exchange Server & Office 365, • Comp TIA, Relevant Apprenticeship or higher education, • Degree or degree equivalent qualifications is desirable, • People centric approach & service, • Competent with Windows desktop & application support, • Tablet and mobile device support, • Network troubleshooting incl. ping and trace route, • An understanding of razorblue's business, clients and the market it works in, • A good understanding of Veeam Backup & Replication, • Knowledge of Microsoft Group Policy, • An understanding of Microsoft Azure AD Sync and Azure AD Connect razorblue gives: Working for an IT partner isnt for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we havent made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: • Base salary of £29,500per annum depending on skills and knowledge, • Hybrid working -After probation, split time evenly between office and home, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Your birthday off (Obviously!), • £2000 Referral Scheme Bonus if you know other techies that want to join us, • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us), • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband (Necessity), • Life insurance, • Private Health Insurance with Vitality Health, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. xrnqpay Thanks for understanding!

Multi-Skilled Joiner – Social Housing Location: Harrogate & surrounding areas Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Contract Type: Ongoing agency work Start: Immediate We are currently recruiting an experienced Multi-Skilled Joiner to work for a well-established contractor delivering repairs and maintenance across social housing properties. The Role You will be carrying out a variety of joinery and general maintenance tasks within occupied and void properties, ensuring work is completed to a high standard and in line with health and safety requirements. Key Responsibilities • All aspects of 1st and 2nd fix joinery, • Door and window repairs and replacements, • Kitchen fitting and minor adaptations, • Basic multi-trade tasks such as patch plastering, tiling, and minor plumbing (desirable), • Working within tenants' homes in a professional and respectful manner, • Completing job-related paperwork and updates via mobile devices Requirements, • Proven experience as a multi-skilled joiner, ideally within social housing, • NVQ Level 2 or equivalent in Carpentry & Joinery (preferred), • Full UK driving licence, • Ability to pass a DBS check, • Own tools essential, • Good customer service and communication skills Vehicle & Expenses, • Company van may be provided, or, • Use of your own van, with fuel and mileage expenses paid to be discussed and agreed. xrnqpay What's on Offer, • Competitive rates, • Ongoing, long-term work through a reputable agency, • Weekly pay

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

We are committed to being an employer of choice and offer a competitive remuneration and benefits package that includes an employee profit share scheme, tax‑efficient smart benefits, private medical insurance, life insurance, long‑term sickness insurance, interest‑free season ticket loans, hea

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives. A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. Essential skills include ex

We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autopilot, and Microsoft Azure administration. Provide 2nd line support for escalated incidents and service requests, particularly those rel

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join

You’ll also likely have:* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users,* Proficiency in documenting processes and creating clear, user-friendly guides for both 1st and 2nd Line Support tasks,* Ability to identify trends

Wabsys is looking for an experienced IT Support Engineer to deliver 2nd/3rd line IT support across a range of clients. Candidates should have strong IT support experience, especially with Microsoft 365 and Azure. A salary between £35,000 and £40,000 is offered, along with a pension scheme, healthc

This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of ser

The ideal candidate will have experience in network support, solid understanding of routing and switching fundamentals, and exposure to BGP and OSPF. Hamilton Barnes Associates Limited is seeking a Network Support Engineer to provide 1st and 2nd line support across enterprise environments. The salar

The role involves 2nd to 3rd Line Support functionality, offering development opportunities in a supportive environment. Responsibilities include assisting with Power BI integration, logging support tickets, and ensuring high standards in technical implementations. Candidates should have strong know

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

This role involves managing helpdesk queries, administering users in Active Directory, and assisting with system maintenance, while also developing towards 2nd Line responsibilities. Candidates should possess strong troubleshooting skills and a willingness to learn. Smart Payment Technologies is loo

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Ensure all work is delivered in line with security and compliance standards. Liaise with vendors, ISPs, and third‑party support providers to drive issue

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Ensure support tickets are ma

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Understanding of networking fundamentals. Strong hands‑on experience supporting Mac devices and MacOS environments.

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. We are recruiting for a growing Managed Service Provider who are looking to add a capable and customer‑focused 2nd Line Support Engineer to their technical team. Good

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. You will manage support tickets, resolve technical issues, and collaborate with specialists. The ideal candidate will have a technology-related qualification, strong IT skill

Ideal candidates will have considerable experience in IT support, strong knowledge of Microsoft technologies, and excellent customer service skills. This permanent, full-time position involves providing high-quality technical support, mentoring other IT staff, and managing various IT systems and dev

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

Candidates should possess strong Microsoft365 and Apple Mac support skills and have at least 3 years of experience in a technical support role. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a sal

The candidate will provide second-line support for POS software, resolving customer queries via calls and emails. A leading technology solutions provider seeks a Customer Support Analyst/2nd Line Technical Support in Eastleigh/Southampton on a temporary basis. Requires 2+ years of experience in tech

Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. This is an onsite IT Support Engineer role, and we are looking for a highly motiva

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A leading technology services provider is seeking an Application Support Engineer in Greater London. You will provide technical support for critical applications, manage incident responses, and collaborate with IT teams. The ideal candidate should have 2-3 years of experience, particularly with Busi

IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal. Prioritise and organise your workload effectively to meet SLA and KPI targets.

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support. Additional skills in

Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enforcement and deployment across a multi-site environment. Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hard

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

Building Design Partnership Limited is seeking a 2nd Line Engineer to join their Operations Support team. BDP offers a supportive working environment with a focus on personal and professional development, as well as a competitive benefits package, including private medical insurance and a hybrid wor

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. A growing IT company in Hertfordshire is seeking a 2nd Line IT E

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com

A dynamic IT support company is seeking a 2nd Line IT Support Engineer to provide technical support in an expanding team. The role involves troubleshooting across Microsoft Windows, Microsoft 365, and Azure cloud services. With a starting salary of £32,000, plus up to £8,000 bonus and benefits, th

Telstra is seeking a professional for 2nd Line Support in Greater London, focusing on their Internet Delivery Network and associated technologies. Candidates should be knowledgeable in IP technologies and broadcast standards. The role requires strong technical skills, a calm approach in live environ

Ideal candidates will have experience in IT support, strong knowledge of server and networking environments, and excellent troubleshooting and communication skills. In this role, you will diagnose and resolve complex technical incidents, support various infrastructure environments, and mentor junior

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h