2nd line support jobs in Newcastle Upon TyneCreate job alerts

IT Support Technician Salary: £35,000 per annum, plus benefits Location: Newcastle My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company. Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally with an IT MSP background. The Role • Act as the first line of support for IT issues via phone, email, and ticketing systems., • Troubleshoot hardware, software, and network problems, escalating when required., • Manage user accounts and access rights in Microsoft 365 and Active Directory., • Configure and support desktops, laptops, and mobile devices., • Keep tickets updated and resolved in line with SLAs., • Assist with IT projects, rollouts, and system improvements. The Person • Proven experience in an IT support or service desk role., • Strong knowledge of Windows OS, Microsoft 365, and Active Directory., • Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP)., • Familiarity with ITSM tools (ServiceNow, Freshservice, etc.)., • Excellent troubleshooting and problem-solving skills., • Customer-focused with strong communication skills. This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. GEM Partnership are acting as an employment agency on this exclusive project.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Junior Infrastructure Engineer Exclusive Opportunity ! Location: Predominantly office-based Hours: Monday – Friday The Opportunity A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment. If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step. Responsibilities: • Managing and resolving IT support tickets (2nd line level exposure), • Handling password resets, account administration, and access controls, • Laptop and desktop builds, imaging, and deployments, • Supporting Microsoft 365 and core business systems, • Assisting with network support and troubleshooting, • Supporting hardware, software, and peripheral issues, • Contributing to cyber security best practices and security monitoring, • Approx 1 year experience in a 1st Line / Service Desk role, • Strong troubleshooting mindset and customer service skills, • Experience with laptop builds and user administration, • Genuine interest in infrastructure, networking, and cyber security, • Eagerness to learn and progress technically

About Cybit: Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more! Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role: Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit. Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: • Providing a high level of customer service to customers via telephone, email, and customer portal., • Gathering information from customers regarding their incidents and recording accurately on the service management tool., • Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate., • Various administration duties such as receiving, packing, and dispatching goods., • Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications., • Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people., • Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial., • Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful., • Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential., • Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing., • Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: • Bonus scheme., • Pension scheme., • 34 days annual leave including bank holidays (& the opportunity to buy more if desired)., • Healthcare cash plan., • Company electric car scheme., • Cycle to work scheme., • Employee assistance programme., • Broader business engagement: As a diverse business, there are options to expand the remit to 1st / 2nd / 3rd line or transition fully into one of these discipline areas., • Leadership & management roles: The opportunity to develop into future entry level leadership roles within Managed Services. Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

IT Applications Analyst Homeworking with some travel to Newcastle under Lyme Circa £34,000 12 months fixed term contract Would you like to work for a Sunday Times Best Places to Work organisation? Here at Aspire we are recruiting a new role for the IT team. We’re looking for an Applications Analyst to support projects to implement new applications and develop our existing applications, ensuring that we are maximising the systems and functionality. In this varied role you will support the service desk, providing 2nd line support following our ITIL incident and problem management processes and ensuring that we deliver in accordance to our service levels. Analytical and logical, you will be an integral part of the team to develop the housing management system, designing and developing workflows that benefit the business and maximise productivity. You’ll have gained an understanding of change management processes and adhere to these when applying system changes and will support a collaborative approach across the business. With experience in a similar role, you will be able to support and develop software applications and support multiple projects simultaneously throughout the lifecycle. You’ll be accustomed to testing and implementing new applications and making necessary changes to existing applications, identifying improvements to streamline operations and potential risks, ensuring that steps are taken to minimise the issue while ensuring that accurate documentation is created and maintained to support all current applications. We’re looking for a self-motivated IT professional that has strong change management and governance skills with a willingness to develop and improve. Ideally you will hold relevant service management and project qualifications such as ITIL, although this is not essential. Closing Date: 8th March 2026 Interview Date: to be confirmed

ava Developers - Java21 min, TDD & BDD, Tyne & Wear, 12 month contract - Inside IR35 - £750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Newcastle --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

Junior Infrastructure Engineer Exclusive Opportunity ! Location: Predominantly office-based Hours: Monday – Friday The Opportunity A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment. If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step. Responsibilities: • Managing and resolving IT support tickets (2nd line level exposure), • Handling password resets, account administration, and access controls, • Laptop and desktop builds, imaging, and deployments, • Supporting Microsoft 365 and core business systems, • Assisting with network support and troubleshooting, • Supporting hardware, software, and peripheral issues, • Contributing to cyber security best practices and security monitoring, • Escalating and working alongside senior infrastructure engineers Ideally you will have: • Approx 1 year experience in a 1st Line / Service Desk role, • Strong troubleshooting mindset and customer service skills, • Experience with laptop builds and user administration, • Genuine interest in infrastructure, networking, and cyber security, • Eagerness to learn and progress technically

Laptop Build Engineer / 2nd Line Support (Windows 11, M365, Intune) – £180/day Inside IR35 – 6-week initial contract – Onsite Newcastle 6-week initial contract supporting a major financial services institution – onsite in Central Newcastle. A Laptop Build Engineer / 2nd Line Support (Windows 11, M365, Intune) is required by a leading financial services company in central Newcastle. This is a full-time, onsite role (Monday to Friday, 9-5) based in NE1 postcode. Inside IR35, paid via umbrella, £180 per day. Laptop Build Engineer / 2nd Line Support (Windows 11, M365, Intune) – you must have: Proven 2nd Line Desktop Support experience in a professional environment Strong hands-on experience with SCCM and/or Intune for imaging and building of laptops and desktops Experience as part of a migration project building W11 laptops and DevicesThis is a Laptop Build Engineer / 2nd Line Support (Windows 11, M365, Intune) contract focused on device deployment and build. You’ll be imaging laptops using SCCM or Intune, configuring devices for end users, and logging the build in asset logs. You’ll work with Windows 11, SCCM, Intune, and Autopilot. What’s on offer: £180/day Inside IR35 via umbrella Onsite role in Newcastle – NE1 Key project in a financial services and trading floor environment Immediate start – 6-week initial contractLaptop Build Engineer / 2nd Line Support (Windows 11, M365, Intune) – Apply now to secure your place. Get in touch today

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

Line IT Support Engineer – Rochester - £32,000 + Great Opportunity!. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to

A Managed Service Provider in the United Kingdom is seeking an experienced 2nd / 3rd Line IT Support Engineer to provide high-level support. The role includes managing escalated tickets, supporting Microsoft 365, and contributing to continuous improvement. This position offers a salary between £35,

You will provide 2nd line Mac support, troubleshoot issues, and assist in managing platforms like Addigy and Jamf. A technology services provider is seeking a motivated 2nd Line Support Engineer to join their London office. This role requires strong hands-on experience with Mac devices and MacOS env

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

This is an excellent opportunity for individuals with prior experience in 1st and 2nd line support. The successful candidate will manage hardware and software issues, assisting employees with laptops, Wi-Fi, and network concerns. Candidates must have the right to work in the UK and be available to w

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Understanding of networking fundamentals.

This hybrid role involves providing remote and onsite support, managing service desk tickets, and assisting with project delivery across Microsoft 365 and networks. The ideal candidate has strong troubleshooting skills, a proven background in IT support, and a valid UK driving license. A leading rec

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. Ideal candidates will have experience in IT support and a desire to develop further. The role includes responding to service desk tickets, assisting with IT projects, and monitoring har

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our core services include support desk, on-site

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A leading consultancy organisation is seeking a 2nd Line Support Engineer in Salisbury to join their End User Services team. The ideal candidate will resolve incidents, complete user requests, and deliver project tasks while working with Service Desk and Level 3 teams. Essential skills include exper

Ideal candidates should have a solid understanding of computing, a background in computer science, and a willingness to learn PowerShell and cloud technologies. In this role, you will provide meaningful 1st and 2nd line support for internal users, gaining valuable experience in a modern IT setup. A

Responsibilities include providing 2nd Line Support and troubleshooting during live events. The ideal candidate has strong technical skills and a thorough understanding of broadcast technology. A leading telecommunications company is seeking a Broadcast Support Engineer in Greater London.

Diagnose and resolve 2nd line support issues. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. They're a young and ambitious firm who are certainly no longer a "start-up", having built and

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. Candidates should have proven experience in IT support and strong troubleshooting skills. A recruitment agency i

A Managed Service Provider is looking for a 2nd line IT Engineer in London. The ideal candidate will have at least 3 years of IT service desk experience, expertise in Microsoft and Google environments, and a proactive approach to resolving issues. You will provide exceptional IT support and focus on

A global technology services provider is searching for an experienced Desktop Support Engineer / VIP Support Analyst to provide onsite 2nd Line Support in South West London. The work environment is fast-paced, demanding professionalism in delivering support to both standard users and senior stakehol

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal. Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.

A leading IT service provider is seeking an Onsite IT Support Engineer to deliver exceptional customer service and technical support for desktop-related issues. The ideal candidate will have strong experience in troubleshooting Microsoft Windows systems and possess excellent communication skills. Yo

A dynamic payments platform in the UK is seeking a 2nd Line Technical Support Analyst to provide critical support for live merchant environments. The ideal candidate will work independently and possess strong communication skills alongside knowledge of payment solutions. This hybrid role involves tr

Ideal candidates will have 3-5 years of IT support experience, strong expertise in Microsoft 365 and Azure, as well as skills in PowerShell scripting. This role involves handling escalated technical issues, managing helpdesk tickets, and leading IT projects while mentoring junior staff. The position

Desktop/Systems Engineer - Virtualisation - Azure - Networks - IT Support - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-37,000 per annum. You will be working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are ab

A leading space technology company is seeking a 2nd Line IT Support Engineer to enhance its IT operations. This role involves troubleshooting complex issues across various operating systems and applications, improving automation and self-service processes, and managing IT assets. Ideal candidates wi

A rapidly growing tech firm seeks a 2nd Line Network Support Engineer to provide IT support, diagnose customer issues, and manage network configuration. Ideal candidates will have strong communication skills, experience with Cisco routers, and familiarity with firewalls. The position offers a compet

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Deliver expert 2nd line technical support across

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on‑site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will ac

ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. Support terminal deployment, configuration and TMS. Own escalated Jira tickets from 1st line support.

Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers. We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). Documenting all actions on the ticket in Servic

A well established financial services business based in Central London is looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. Provide 2nd line support for endpoin

A technology recruitment agency in Greater London seeks an IT Support Analyst to provide exemplary technical support while managing a team of 2nd line support analysts. Previous experience in first and second-line support is essential, alongside strong troubleshooting and communication skills. The s

A leading IT support company in the United Kingdom is seeking a 2nd Line Support Analyst to deliver advanced technical support for complex IT incidents. Candidates should have experience in 1st/2nd line support and the ability to articulate technical concepts to non-technical users. This is an oppor

Candidates should have experience in a first/second line role, a good knowledge of Windows operating systems, and familiarity with Microsoft Office 365. An independent (re)insurance broking firm headquartered in London is seeking a dedicated Support Analyst to join their IT support team. The role in