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2nd Line Support Engineer £25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required The Role A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on-premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation-focused improvements across the business. • Resolve escalated technical issues across server, cloud, and network environments, • Use scripting tools to automate tasks and improve internal workflows, • Assist in maintaining internal security and compliance frameworks, • Support the implementation and ongoing management of industry standards, • Manage and optimise remote monitoring and management tools, • Troubleshoot and support telephony and connectivity issues, • Contribute to infrastructure projects and improvements, • Maintain accurate documentation and audit records, • Review technical trends and contribute to service improvements, • Support the wider technical team with complex troubleshooting Requirements The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable. This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst. Company Information You will be joining a forward-thinking, security-minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged. Package £25,000 - £32,000 Discretionary bonus scheme 28 days holiday including bank holidays Pension scheme Ongoing training and certification support Modern technical environment with focus on automation Permanent contract Own transport required Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

2nd Line Support Engineer £25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required The Role A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on‑premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation‑focused improvements across the business. Resolve escalated technical issues across server, cloud, and network environments Use scripting tools to automate tasks and improve internal workflows Assist in maintaining internal security and compliance frameworks Support the implementation and ongoing management of industry standards Manage and optimise remote monitoring and management tools Troubleshoot and support telephony and connectivity issues Contribute to infrastructure projects and improvements Maintain accurate documentation and audit records Review technical trends and contribute to service improvements Support the wider technical team with complex troubleshooting Requirements The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable. This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst. Company Information You will be joining a forward‑thinking, security‑minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged. Package £25,000 - £32,000 Discretionary bonus scheme 28 days holiday including bank holidays Pension scheme Ongoing training and certification support Modern technical environment with focus on automation Permanent contract Own transport required Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. You will manage support tickets, resolve technical issues, and collaborate with specialists. The ideal candidate will have a technology-related qualification, strong IT skill

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Ensure support tickets are ma

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. We are recruiting for a growing Managed Service Provider who are looking to add a capable and customer‑focused 2nd Line Support Engineer to their technical team. Good

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Ensure all work is delivered in line with security and compliance standards. Liaise with vendors, ISPs, and third‑party support providers to drive issue

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

A telecom solutions provider in Horsham is looking for a 2nd Line Support Specialist to effectively address customer inquiries and resolve faults quickly. The role demands strong communication skills, a technical problem-solving mindset, and the ability to thrive under pressure. Essential responsibi

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Understanding of networking fundamentals. Strong hands‑on experience supporting Mac devices and MacOS environments.

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

Ideal candidates will have considerable experience in IT support, strong knowledge of Microsoft technologies, and excellent customer service skills. This permanent, full-time position involves providing high-quality technical support, mentoring other IT staff, and managing various IT systems and dev

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. You will provide second-line support for the client's POS software, managing cases from initial contact throug

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Evolution Funding Ltd seeks a skilled 2nd line Application Support Specialist in the UK. Candidates should have experience in technical support, strong knowledge of ITSM frameworks, and familiarity with Microsoft Azure. Responsibilities include timely incident resolution, leading transitions of appl

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Line Deskto

Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role. IT Support Engineer (2nd/3rd Line). The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

Line IT Support page is loaded## 2nd Line IT Supportlocations: Warrington - Clearwater 4time type: Full timeposted on: Posted 5 Days Agojob requisition id: JR100273United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, acros

You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with colleagues across Service Desk, 3rd Line and Engineering teams, contributing

Provide remote and desk-side support. Troubleshoot Windows 10/11, Microsoft 365, hardware and printers. Support projects, migrations and system improvements.

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). A strong level of technical support is required as this is a hands-on role with the requirem

The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. This role involves providing first and second line IT support for a range of issues across multiple locations. Martens is looking for an End U

An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolution

The role involves providing 1st and 2nd line technical support to colleagues, ensuring their productivity. Aviva offers a competitive salary, various benefits including bonus opportunities, a generous pension scheme, and support for their staff's wellbeing and flexibility. Aviva is seeking a fulltim

The ideal candidate will support a large user base, resolve complex technical issues, manage ICT teams, and implement efficient service processes. You will enhance team knowledge and drive continuous improvement in service delivery and user satisfaction. This role requires strong problem-analysis sk

This role requires delivering premium 2nd line IT support in a fast-paced environment, communicating effectively with users at all levels. Ideal candidates should possess ITIL v3 Foundation and excellent communication skills, along with a proactive attitude. IT Support Analyst to join a luxury fashi

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint. I am suppor

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. Required is 3+

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365. We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autop

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek