2nd line support jobs in WindsorCreate job alerts

Helpdesk Team Leader - Windsor (On-Site) - MSP - £40k-£45k Do you thrive leading technical teams and want to join a long-established MSP with over 30 years of success and a huge roadmap for growth? This Windsor-based Managed Services Provider is looking for a Helpdesk Team Leader to take charge of their busy Service Desk. You'll lead 4 Helpdesk Engineers and 4 Field Engineers, supporting over 100 contracted clients across environments ranging from 10 to 200+ users. With newly achieved ISO certifications and a fresh PSA system (Halo) rolling out this year, this is an exciting time to step in and shape process, performance, and culture. This role is fully on-site, working 8:30am-5:30pm. What you'll be doing: Step into a key leadership role, taking responsibility for day-to-day Helpdesk operations, team performance, and technical escalations. • Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field)., • Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service., • Acting as the senior escalation point and working alongside Tier 3 engineers., • Owning the PSA system (Halo): workflows, automation, reporting, and best-practice ticket management., • Running 1-1s, PDPs, performance reviews, and driving continuous improvement., • Coordinating Field Engineer schedules and ensuring smooth onsite support operations., • Supporting project delivery including:, • Microsoft 365 migrations, • Azure deployments, • Infrastructure refreshes, • Backup & DR improvements, • Experience leading or supervising a Service Desk/Helpdesk team within an MSP., • Strong technical grounding (2nd Line level) across Microsoft 365, networking, Windows Server etc., • Calm, structured escalation management - especially during busier periods., • Excellent communication, organisation, and multitasking skills., • Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too)., • Understanding of ITIL principles., • Azure experience, Backup tech (Acronis etc.), WatchGuard / similar firewall exposure, • Experience in ISO environments, • £40,000-£45,000 salary (DOE), • 25 days holiday + bank holidays, • Company pension, • Regular training & development, • Clear progression opportunities within a stable, respected MSP Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat. Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Covering schools in the Slough area of Berkshire Salary: £26k-£32k base salary + mileage payments What you will bring to the role: • Previous experience in an IT Support capacity up to 2nd line would be great, but not essential., • Experience of working within a school, academy or College would be very highly desired and advantageous., • Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony, • Experience supporting Office 365

Your new roleWe are currently recruiting for a 1st Line Support Analyst on a permanent basis for a well-known organisation in Surrey. You'll be joining a small, but experienced and passionate team providing 1st Line Support to circa 320 internal users. What you'll need to succeedWe are looking for someone who has some previous experience providing 1st Line Support - perhaps this is the next step in your IT Support career. You will be solving issues relating to O365 and Azure cloud platforms, including distribution/ security groups, creating users, and shared mailboxes, escalating issues to the 2nd/ 3rd Line teams as needed to ensure SLAs are met. You will also help to ensure that the organisation's laptops and phone hardware comply with Microsoft Endpoint Manager, and that inventory records are kept up-to-date. As well as a good understanding of troubleshooting and supporting Windows environments, you will also have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users. This organisation uses Zendesk as their ITSM tool. What you'll get in returnSalary up to £32,000 basic salary plus £3,000 car allowance, hybrid working (3 days in office, 2 days from home), and you'll be part of a friendly and upbeat team. Please get in touch for a full list of benefits for this position.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Desktop Support Engineer - Maidenhead - Service Desk Engineer Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We're looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting as an escalation point for our Service Desk Engineers. Key Responsibilities: • Deliver technical support to clients both on-site and remotely., • Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently., • Install, maintain, and troubleshoot hardware/software in line with company standards., • Reconfigure systems and perform upgrades as required., • Prioritise and respond to technical queries to meet KPIs and customer expectations., • Log all activity in the CRM system following established procedures., • Maintain accurate and up-to-date client site documentation., • Participate in out-of-hours support on a rota basis., • Uphold information security standards in line with our ISMS policies., • Proactively develop your technical skills through self-study., • Manage your support queue professionally, resolving calls in line with SLAs., • Build strong relationships with clients and team members. Essential: • Proven experience as a Service Desk Engineer., • Strong knowledge of Microsoft Windows Server/Desktop environments., • Experience with Microsoft 365, Backup/DRaaS, Azure Active Directory & IaaS., • Understanding of networking technologies (TCP/IP, Firewall, Routing/Switching). Desktop Support Engineer - Maidenhead - Service Desk Engineer Desktop Support Engineer - Maidenhead - Service Desk Engineer Desktop Support Engineer - Maidenhead - Service Desk Engineer

IT Support Engineer | £32,000 DoE + Benefits Location: Berkshire The Opportunity A fantastic opportunity has become available for an IT Support Engineer to join a leading MSP delivering IT support. This role offers a varied position where you will support multiple school sites, ensuring reliable IT systems while helping staff and students make the most of their technology. You will play a key role in maintaining IT infrastructure, resolving technical issues, and assisting schools in improving their overall use of digital tools to support teaching and learning. Experience & Skills * Previous experience in an IT support role such as ICT Technician, Service Desk Analyst, or 2nd Line Support. * Strong troubleshooting and problem-solving abilities across hardware, software, and networking. * Knowledge of Microsoft 365, Windows environments, and common user applications. * Experience supporting desktop devices, printers, and classroom technology. * Ability to communicate technical information clearly to non-technical users. * Well organised with the ability to work independently and manage priorities. Experience within an education environment would be beneficial but is not essential. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview:We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely. Key Responsibilities: • Resolve escalated technical issues related to Windows, Office 365, and Azure environments., • Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations., • Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes., • Implement, configure, and manage solutions in Azure and Office 365 environments., • Liaise with clients to understand their technical needs and provide tailored solutions., • Proactively monitor systems, identify potential issues, and implement preventative measures., • Proven experience in a 3rd Line Support role, preferably within an MSP environment., • Expertise in Windows Server, Office 365, and Azure technologies., • Strong problem-solving skills with the ability to think critically and work under pressure., • Excellent communication skills, both verbal and written, with a customer-focused approach., • Competitive salary and benefits package., • Opportunities for professional development and certification., • A supportive and collaborative work environment. Let me know if you'd like to adjust any sections!

ARE YOU LOOKING FOR YOUR NEXT EXCITING CHALLENGE If the answer is yes, then Future Electronics wants to hear from you! We are currently looking for an experienced Business Development Manager with Memory experience to join our EMEA team here at Future. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits. Job Outline: The prime responsibility of the Memory Business Development Manager (BDM) is to drive Future’s success with Memory products in the designated region. The role requires the development and execution of a business plan for specific products, suppliers and customers. The ability to be commercially astute with strong negotiation skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customer service ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier’s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country / region. What the role involves: -Work with line manager on the development of defined and accurate budget and business plans for the dedicated region -Drive Memory Activities within the dedicated customer base. -Develop, execute and measure strategic customer driven programs locally. -Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. -To be the focal point for Memory products in the designated region. -Establish, develop and maintain successful relationships with suppliers. -Work with sales, marketing and technical community to ensure cohesive customer and supplier strategies. -Support the sales organisation with commercial and technical assistance as required. -Have a strong appreciation of the focus supplier’s needs and objectives strategically and tactically. -Fully understand each supplier’s product portfolio relevant to customer applications and position with the sales and technical teams. -Take responsibility for carrying out/facilitating appropriate training of marketing and technical team in region. -Actively embrace change, suggest and drive improvement where possible. Do you have? -A complete and comprehensive knowledge of Memory products and electronic distribution industry. -Strong credibility within the company and with suppliers that can be utilised as required. -Commercially astute, highly organised, self-motivated and creative. -Fully au fait with the sales and marketing working practices of Future and the available internal resources associated. -Strong credibility, able to win the “customer” and develop long term customer relationship management. -Has the ability to communicate basic technical issues relating to supplier product offerings. -Has a strong service ethic with strong negotiation and technical skills. -Excellent verbal, written and presentation skills. To Apply send your CV to About Us Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in over 160 locations in 40 plus countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. On April 2nd, 2024, Future Electronics joined WT Microelectronics. This complementary partnership is expected to generate strong synergies, enabling the combined company to deliver long-term, sustainable value to all stakeholders, including customers, suppliers, employees, and shareholders. Equality, Diversity, and Inclusion We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

Prior to commencing your application , ___ The Orchestra of the Royal Opera House, Covent Garden Music Director Designate, Royal Opera: Jakub Hrůša Music Director, Royal Ballet: Koen Kessels Concertmasters: Vasko Vassilev, Magnus Johnston, Sergey Levitin The Orchestra of the Royal Opera House is seeking to appoint to the position of: Sub Principal Oboe We invite applications from outstanding players with considerable recent relevant professional experience. The successful candidate will be a musician of the highest calibre who is self-motivated, reliable and versatile with the ability to work under pressure as part of an established team. The terms and conditions of employment for this position offer some flexibility in workload and schedule. This is a permanent salaried position. We actively encourage applicants from diverse backgrounds and value the positive impact that difference has on our teams. In line with the ‘Hiring and recruitment in UK Orchestras; Good practice recommendations, 10 point action plan’ developed by Black Lives in Music, the Musicians’ Union, and the Association of British Orchestras, we will be conducting screened first round auditions to encourage and promote undiscovered talent. Auditions will be held in London as follows: First rounds: 7th , 8th & 9th April 2026 Second rounds: Late April & May 2026 Our preference will be to hear first round candidates in person, but should you be unable to attend on the scheduled dates we will accept a recorded audition to be submitted by Monday 6th April 2026 (full instructions will be sent to shortlisted candidates). Second round auditions will be in person only. All applications with be anonymised for shortlisting purposes. The format of the auditions will be: First round (behind screens): • Mozart Oboe Concerto – 1st movement (exposition only), • Mozart Oboe Concerto – 1st & 2nd movements, • Orchestral excerpts only - to be found___ Closing date for applications: 11:59pm, Tuesday 24th March To ensure a fair process, late applications will not be considered under any circumstances. Please note we will aim to contact shortlisted candidates by the end of Friday 27th March. Should candidates who are shortlisted for trial work or offered permanent employment not have current UK work authorisation, RBO will provide support in obtaining the necessary permission to work depending on individual circumstances. Please contact us at the relevant point in the recruitment process if this applies to you. If you have any questions regarding this position please e-mail . A full job description can be found ___ The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible. The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising. For more information about working with the Royal Ballet and Opera, ___ For a list of potential reasonable adjustments, ___ If you have any access requirements for your application, please contact the RBO Recruitment Team on

Company Description Live-In Locality Manager Salary: £38,426 per annum Contract: 912 month Fixed Term Contract (Maternity Cover starting 2nd March) Future opportunities: Potential to become permanent Location: Work from home with flexibility, supporting our Noble branches across Bristol, Bath, Gloucestershire, Buckinghamshire, Hertfordshire, Oxfordshire, Bedfordshire, Surrey, Kent, Hampshire, Northamptonshire, and Derby & West Midlands.Take the next step in your career now, scroll down to read the full role description and make your application.Weekly travel will be required for this role.You will need to be a driver with access to your own vehicle.Job Description About the role Were looking for an experienced and passionate Live-In Locality Manager to join CCH on a 912 month maternity cover contract, with the potential for the role to become permanent.This is a key leadership role responsible for the smooth, effective, and compliant delivery of our Live-In Care service across your locality.Youll manage and support Live-In Carers, build strong relationships with customers, and play a vital role in growing and retaining a high-quality service.If youre commercially aware, values-driven, and passionate about delivering outstanding care, wed love to hear from you.Key responsibilities Lead and manage the day-to-day delivery of the Live-In Care service within your region Manage a caseload of customers, ensuring excellent communication, quality, and service standards Recruit, support, coach, and develop Live-In care professionals to deliver outstanding care Plan and attend regular customer and care professional visits Drive service growth, customer retention, and new business conversion in line with KPIs Work closely with internal teams including Quality, HR and Business Development Ensure compliance with CQC standards, legislation, and internal policies Manage performance issues, employee relations matters, and customer concerns professionally and proactively Participate in regional on-call as required Qualifications What were looking for Proven experience in a management role within health or social care Strong leadership and people-management skills A passion for delivering high-quality, person-centred care Commercial awareness with the ability to manage performance xjlbheb and KPIs Excellent organisation, communication, and relationship-building skills Confidence managing compliance, safeguarding, and quality standards Ability to travel across the region independently Additional Information Why join CCH? Competitive salary of £38,426 Opportunity to make a real impact in a senior, autonomous role Supportive leadership and collaborative working environment Potential for the role to become permanent The chance to be part of a values-led organisation committed to excellent care If youre driven, compassionate, and ready to lead a Live-In Care service to success, wed love to hear from you.Noble Live-In Care is part of the CCH Group, an equal opportunities employer

Analysts who support customers across our core Accountancy suite. They handle 1st-, 2nd- and 3rd-line support queries from accountants across the UK – tackling complex cases, resolving issues, and helping customers make the most of their software. Our customers rely on us every day to help them wo

We are seeking an experienced Head of Credit Risk Policy, Quality Assurance and Frameworks to join our 2nd Line of Defence Risk & Compliance function, reporting to the Chief Credit Officer. Head of Credit Risk Policy, Quality Assurance and Frameworks Up to £130,000 pa. Support effective governance

Caterplus - More Than a Meal, It's a Community At Swift House within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you'll be doing... As a 2nd Chef you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team. We will give you responsibility for ensuring the food is to the highest standard, the kitchen area is always clean and well presented, and well-stocked. Ensure the food is to the highest standard Ensure the kitchen and service area are always clean, well-presented, and well-stocked Keep up to date with menus and what food is on offer Offer a warm and friendly service Ensure COSHH, Food Safety, and Health & Safety are followed Working Pattern: 2 days out of 7 (inc. weekends) | 16 Hours per week What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments?. Ideally 3+ years' experience in 1st/2nd line IT support. You'll be at the heart of their service desk, providing day‑to‑day support across deskt

Highly regarded, growing company with a reputation for excellent customer service/support need an additional 2nd line support Engineer / help-desk Engineer to support their current growth plans. Microsoft accreditation or other vendor certifications will be offered as well as good range of benefits

An IT services firm based in Greater London is seeking an onsite IT Support Specialist to provide first and second line support. The ideal candidate will have at least 2 years of experience in deskside support, proficiency in Microsoft systems, and familiarity with compliance standards in the financ

A leading IT support company in Greater London is looking for a 2nd Line Support Engineer to provide exemplary technical support to internal colleagues. You'll need substantial experience in 1st and 2nd line support and effective troubleshooting skills. Proactive problem-solving and effective interp

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

Deliver high level 2nd line support. Experience delivering high quality 2nd line support essential. Line Support Consultant – Fully Remote – £45,000 – Planned Progression to Functional Consultancy.

You will support over 300 end users across multiple geographical locations including France, Spain, Netherlands, Switzerland, and Poland. Your responsibilities will include managing escalated helpdesk tickets, performing advanced troubleshooting across Microsoft 365 and Azure environments, implement

Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers. We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We’ll empower you in a flexible environment,

Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure

This Onsite IT Support Engineer / 2nd Line Desktop Support Technician role requires a proactive, customer‑focused individual who enjoys working directly with end users, managing competing priorities, and acting as a visible ambassador for the onsite support service. If you’ve also worked in the

Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinical environments. A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve appl

A prominent service provider in Greater London is looking for a Service Desk Analyst to provide 1st and 2nd line technical support for hardware and software issues. Candidates should possess experience with client operating systems, helpdesk systems, and excellent customer service skills. The role e

Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup pla

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). My client is looking for both 2nd and 3rd line candidates. They are seeking someone with hav

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-si

Candidates should have solid experience in 2nd line support and be capable of handling complex investigations. The role involves troubleshooting and resolving technical incidents, primarily in Windows environments. The position offers a salary of up to £40,000, with hybrid working options and addit

The ideal candidate will have proven experience in application support, strong SQL knowledge, and the ability to collaborate effectively with users and IT teams. This role involves supporting and maintaining critical applications used across clinical environments. A growing healthcare organisation s

The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection procedures. An education support organization is seeking an IT Support Technician to provide comprehensive IT support across multiple school sites in t

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields. The role involves troubleshooting te

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com

Providing 2nd and 3rd line remote and on-site support. Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. Supporting a

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications. The ideal candidate brings strong communication skills, ITIL knowledge, and the ability to collaborate effectively with stakeholders in

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London. Candidates sh

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

A recruitment agency is seeking a 2nd Line Support Engineer to join a supportive team in the Bristol area. An ideal candidate will have solid experience in a 2nd line role. This role involves troubleshooting and resolving technical issues across on-premises networks and cloud environments, focusing

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment. A reputable consulting firm is seeking an ICT B

Line Desktop Support and VIP End User Support. Desktop Support | VIP Support | End User Support. The successful candidate will act as a key point of contact for end users, providing technical support across.

A leading IT support company in the United Kingdom is seeking an experienced 2nd Line Technician to deliver exceptional customer service. Ideal candidates will have strong IT troubleshooting skills and experience in an IT customer service environment. The package includes a competitive salary, hybri

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

You'll manage 2nd line technical cases, deliver outstanding customer experiences, and ensure the resolution of complex issues. A leading construction software company is seeking an experienced Technical Support Engineer to provide exceptional support for mission-critical software solutions. With at

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. You will be responsible for troubleshooting issues and f

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Application Support Analyst 2nd and 3rd Line. Proven experience working in 1st and 2nd line support role.

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. Candidates should have IT support experience, particularly in an MSP setting, and possess strong troubleshooting skills across Windows and Microsoft 365. A leading IT support services provider in Greater