2nd line support jobs in CheltenhamCreate job alerts

Role: 1st Line Service Desk Engineer Location: Cheltenham (On-site during probation, hybrid thereafter) Salary: £26,000–£30,000 Benefits: Annual bonus + strong training and certification support Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development. What you’ll do • Act as the first point of contact for IT support queries via phone, email, and ticketing systems, • Diagnose and resolve 1st line issues across desktops, laptops, and user accounts, • Escalate more complex incidents to 2nd/3rd line teams where required, • Manage and update support tickets, ensuring accurate documentation, • Deliver excellent customer service, keeping users informed throughout You’ll work closely with internal technical teams and external clients to ensure issues are resolved efficiently and to a high standard. What we’re looking for • Previous experience in a Service Desk or IT support role, • Strong understanding of Windows environments and Microsoft 365, • Excellent communication and customer service skills, • Ability to prioritise and manage multiple tickets effectively, • A proactive approach and willingness to learn The ideal candidate will bring a positive, customer-first mindset and enjoy working in a collaborative, fast-paced MSP environment. Why join? • Clear progression pathways within a growing organisation, • Funded certifications and ongoing training support, • Hybrid working after probation, • Annual bonus and excellent benefits package Apply now to develop your IT career within a forward-thinking and supportive team.

What’s in it for you • Exposure to global IT operations across multiple locations, • Hands-on experience with Microsoft 365, cloud tech and security initiatives, • Opportunity to work on projects and service improvements, not just support tickets, • A role with autonomy, variety and real impact, • Clear progression into senior support or engineering rolesWhat you’ll be doing, • Delivering 1st and 2nd line support to users (remote and occasional on-site), • Troubleshooting hardware, software, networking and M365 issues, • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID), • Supporting endpoint management (Intune), • Handling IT equipment lifecycle (setup, deployment, maintenance), • Working with partners on incident resolution and escalations, • Contributing to IT projects, upgrades and improvements, • Maintaining documentation and identifying ways to improve servicesMust-haves, • 1–3 years in IT support / service desk / MSP, • Strong knowledge of Microsoft 365, • Experience with Windows and Apple devices, • Understanding of Azure AD / Entra ID, • Strong problem-solving and communication skills, • Able to manage workload, take ownership and work independentlyNice to have, • Experience with Intune or endpoint management tools, • Awareness of ITIL practices, • Basic cybersecurity knowledge, • Experience in a multi-site or global environment, • Involvement in IT projects or improvements

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £190 per day (Outside IR35) Contract: 3 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do • Provide 2nd line technical support across a multi-client environment, • Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD), • Support and configure Cloud networking (APs, switches, infrastructure), • Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity, • Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re looking for • Proven experience in a 2nd Line or Service Desk role within an MSP, • Strong Microsoft 365 administration and troubleshooting skills, • Hands-on experience with Aruba networking (wired and wireless), • Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing), • Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? • Fully remote contract, • Outside IR35 engagement, • Immediate start in a busy, high-performing team, • Opportunity to work across diverse client environments Apply now to support delivery in a fast-moving MSP setting.

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A global healthcare company based in Cheltenham is looking for a multiskilled IT Support technician fluent in French and English.This role involves providing high-quality support to customer service teams across the UK and France.The ideal candidate will possess at least 3 years of IT support experi

Candidates should have at least 3 years of IT support experience and a degree in a related discipline. The role involves providing IT support to customer service teams and distribution centers across the UK and France. A leading medical products company in the UK seeks a multiskilled IT Support tech

What’s in it for you • Exposure to global IT operations across multiple locations, • Hands-on experience with Microsoft 365, cloud tech and security initiatives, • Opportunity to work on projects and service improvements, not just support tickets, • A role with autonomy, variety and real impact, • Clear progression into senior support or engineering roles What you’ll be doing • Delivering 1st and 2nd line support to users (remote and occasional on-site), • Troubleshooting hardware, software, networking and M365 issues, • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID), • Supporting endpoint management (Intune), • Handling IT equipment lifecycle (setup, deployment, maintenance), • Working with partners on incident resolution and escalations, • Contributing to IT projects, upgrades and improvements, • Maintaining documentation and identifying ways to improve services Must-haves • 1–3 years in IT support / service desk / MSP, • Strong knowledge of Microsoft 365, • Experience with Windows and Apple devices, • Understanding of Azure AD / Entra ID, • Strong problem-solving and communication skills, • Able to manage workload, take ownership and work independently Nice to have • Experience with Intune or endpoint management tools, • Awareness of ITIL practices, • Basic cybersecurity knowledge, • Experience in a multi-site or global environment, • Involvement in IT projects or improvements

Role: 2nd Line Support Analyst Location: Cheltenham (on-site during probation, then hybrid) Salary: Up to £36,000 Benefits: Hybrid working, clear progression, funded certifications, bonus scheme, social events Our client, a leading digital services organisation, is hiring a 2nd Line Service Desk Analyst to support their growing client base within a fast-paced, MSP-style environment. This role offers the opportunity to join a highly collaborative service desk team and play a key role in delivering high-quality technical support while continuing to develop your own skills. You’ll act as a key escalation point from 1st line, working on more complex issues while contributing to continuous improvement across the service desk function. What you’ll do Provide 2nd line support across hardware, software, and network environments Troubleshoot and resolve escalated tickets efficiently within SLA targets Support Microsoft technologies including M365, Windows, and Active Directory Assist with builds, configurations, system upgrades, and maintenance Work closely with 1st line engineers, mentoring where appropriate and supporting their development You’ll collaborate with a close-knit service desk team, including senior engineers and leadership, in an environment that values teamwork, accountability, and continuous improvement. What we’re looking for Experience in a 2nd line role, or a strong 1st/2nd line engineer ready to step up Good knowledge of Microsoft 365, Windows OS, and Active Directory Understanding of networking fundamentals (IP, DNS, DHCP) Experience working in a fast-paced or MSP environment (desirable) Strong customer service skills and the ability to communicate confidently with users The ideal candidate will be proactive, motivated to progress, and comfortable working in a busy, high-volume support environment. You’ll enjoy being part of a relaxed, sociable team while maintaining a professional and customer-focused approach. Why join? Hybrid working available after successful probation Clear and fast-tracked progression opportunities (including pathways into 3rd line, projects, or other technical areas) Funded training and certifications, including Microsoft exams Bonus and reward schemes, including performance incentives and profit share Regular team socials, events, and a supportive, engaging office culture Additional perks including “lunch and learn” sessions, team activities, and office refreshments This is an excellent opportunity for someone looking to accelerate their IT career within a business that actively invests in its people. Apply now to take the next step in your support career within a high-performing service desk team

AWD online is seeking a 2nd Line IT Support Engineer in Greater London to provide technical support and troubleshooting across Microsoft environments. The ideal candidate should have a strong background in IT support within an MSP, excellent customer service skills, and a solid understanding of Micr

A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The role includes efficient

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

An exciting opportunity for an experienced 2nd Line Support Engineer to join one of our leading Gloucestershire based clients who are expanding their team based out of an office in Gloucester. Windows Desktop including versions 10 and 11. This represents an excellent opportunity to join a growing an

Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. Providing 1st and 2nd line support for the ECHO application. Escalating issues to 2nd / 3rd line support, and other departments where necessary.

This role offers a full-time position focused on providing 2nd/3rd line support across infrastructure and resolving complex technical issues. The candidate should have strong troubleshooting skills, experience in IT service operations, and knowledge of ITIL principles. The position is fully office-b

An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolution

A technology firm in Greater London is seeking a Technical Support Analyst to provide 24/7 support for internal business users. The role involves owning incidents, ensuring SLAs are met, and collaborating with various teams for outstanding support. Candidates should have at least 2 years of experien

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. Ideal candidates should possess at least 1

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Provide 2nd line technical support within an MSP environment. Staffing and Recruiting and Technology, Information a

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. The ideal candidate will have a technology-related qualification, strong IT skills, and excellent problem-solving abilities. You will manage support tickets, resolve technica

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Install, configure and maintain Windows desktops, servers and applications. Good understanding o

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support. Additional skills in

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. I am supporting a well‑established organisation with a modern, cloud‑first IT environment, seeking an

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. A growing IT company in Hertfordshire is seeking a 2nd Line IT E

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

A dynamic IT support company is seeking a 2nd Line IT Support Engineer to provide technical support in an expanding team. The role involves troubleshooting across Microsoft Windows, Microsoft 365, and Azure cloud services. With a starting salary of £32,000, plus up to £8,000 bonus and benefits, th

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role. IT Support Engineer (2nd/3rd Line). The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Line Deskto

Evolution Funding Ltd seeks a skilled 2nd line Application Support Specialist in the UK. Candidates should have experience in technical support, strong knowledge of ITSM frameworks, and familiarity with Microsoft Azure. Responsibilities include timely incident resolution, leading transitions of appl

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. You will provide second-line support for the client's POS software, managing cases from initial contact throug

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Investigate and resolve network incidents,

Building Design Partnership Limited is seeking a 2nd Line Engineer to join their Operations Support team. BDP offers a supportive working environment with a focus on personal and professional development, as well as a competitive benefits package, including private medical insurance and a hybrid wor

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. The position o