Trabajos 2nd line support en WatfordCrear alertas

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: • Previous 2nd line support experience - preferably within an MSP., • Strong proficiency in Windows operating systems (Windows 7, 8, and 10, • Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles., • Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles., • Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail., • Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf., • Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot., • Security practices, including firewalls and Windows security for servers and workstations.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 33 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us. Key responsibilities: • Provide 2nd Line on-site desktop and application support services to end users, • Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices, • Repair hardware and peripheral faults in conjunction with warranty providers, • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs, • Operate cohesively with the service desk team to maintain service levels, • All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken., • Escalate all critical and high-priority incidents to line and senior management, • Report recurring incidents to problem analyst teams and line management, • Proactively contribute to service improvement initiatives, • Provide technical expertise and assistance on project assignments Behavioural skills required: • Must have very good customer-facing skills and be well-presented, • Must have an assertive, confident, positive, and professional manner, • Ability to engage and communicate effectively with colleagues and customers alike, • Demonstrates independent and proactive thinking, • Highly organised with the ability to adapt to different working environments seamlessly, • Builds effective relationships both within the team and across the business scope, • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices, • Must be able to work alone and unsupervised, taking the initiative when necessary, • Has an understanding and respect for service delivery processes. Technical skills required: • Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool, • Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10, • Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS, • Working knowledge of current and legacy hardware platforms, • Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support., • Good Knowledge of TCP/IP and Network configuration at a Desktop OS level, • Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities, • Previous experience in the creation of technical support documentation, • Enterprise support of Microsoft Office 365, desktop, and Admin, • Knowledge of Service Management processes, e.g. ITIL, • Previous experience working in a managed service environment, working to a defined scope and with strict SLAs, • Exposure to Infrastructure technologies – Server, Networks, etc, • Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications., • Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switches, • Basic experience in Support/administration of Windows servers, • Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS), • Installation, configuration and troubleshooting of hardware and software. Experience & Qualifications: • Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. The ideal candidate will provide high-quality customer service, diagnose technical problems, and support colleagues. This role requires at least 3 years in

The position offers dual responsibilities, including providing 2nd Line Support when not on-site. An IT solutions organization based in Watford is seeking an experienced Field Service Engineer. This role involves installing and maintaining end-user workstation hardware, as well as managing a team of

A technology recruitment agency is seeking an IT Infrastructure Analyst to join a North London Head Office. The role involves maintaining and supporting a multi-site IT infrastructure while providing high-quality 2nd and 3rd line support to over 600 users. The position offers a dynamic work environm

We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. Youll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. Be par

My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Wa

IFS Support Consultant (Contract). Environment: IFS Applications 10. Provide help desk and 1st/2nd line support for users across the IFS Apps 10 environment, logging, triaging, and resolving incidents and service requests.

Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10. Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support. Provide 2nd Line on-site desktop and application support service

Service Desk Manager • North London based (Hybrid), • Permanent, Full-Time, • Salary: Up to £60,000 (depending on experience) A growing IT services organisation is seeking a Service Desk Manager to lead a global support function, oversee day‑to‑day service delivery, and strengthen the use of Halo ITSM across multiple customers. This role suits someone who has managed a service desk in a fast-paced, multi‑client environment and can bring structure, accountability, and service improvement. Role Overview: You'll manage a distributed 1st & 2nd line team, ensure consistent service quality, and take responsibility for how Halo is configured, used, and optimised. The position requires strong operational awareness, clear leadership, and the ability to lift the performance and professionalism of the team. Key Responsibilities: • Lead a global 1st & 2nd line support team (approx. 8/9 engineers), • Oversee daily ticket flow, prioritisation, escalations, and resource planning, • Ensure effective configuration, usage, and reporting within Halo ITSM, • Maintain and improve SLAs, KPIs, customer satisfaction, and service standards, • Introduce or mature ITIL-aligned processes and documentation, • Support onboarding of new clients, services, and workloads, • Work closely with senior technical teams for escalations and change activity, • Identify capability gaps and drive training, coaching, and performance improvement Essential Experience: • Strong hands-on experience with Halo (admin, configuration, queues/workflows), • Previous experience managing a Service Desk or IT support function, • Background in an MSP or multi-customer environment, • Confident with SLAs, reporting, ticket quality, and operational governance, • Demonstrated experience improving processes and raising team performance, • Ability to manage a globally distributed team Preferred (Not Essential) • Experience supporting customers in high‑demand industries (e.g., travel, hospitality, logistics), • Exposure to follow‑the‑sun support structures, • Familiarity with service transition/onboarding activities Apply with your CV and a short summary of your management experience and Halo exposure. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Understanding of networking fundamentals.

You will provide 2nd line Mac support, troubleshoot issues, and assist in managing platforms like Addigy and Jamf. A technology services provider is seeking a motivated 2nd Line Support Engineer to join their London office. This role requires strong hands-on experience with Mac devices and MacOS env

This is an excellent opportunity for individuals with prior experience in 1st and 2nd line support. The successful candidate will manage hardware and software issues, assisting employees with laptops, Wi-Fi, and network concerns. Candidates must have the right to work in the UK and be available to w

A Managed Service Provider in the United Kingdom is seeking an experienced 2nd / 3rd Line IT Support Engineer to provide high-level support. The role includes managing escalated tickets, supporting Microsoft 365, and contributing to continuous improvement. This position offers a salary between £35,

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Install, configure and maintain Windows desktops, servers and applications. Ensure support ticke

This hybrid role involves providing remote and onsite support, managing service desk tickets, and assisting with project delivery across Microsoft 365 and networks. The ideal candidate has strong troubleshooting skills, a proven background in IT support, and a valid UK driving license. A leading rec

A leading IT support company in Greater London is looking for a 2nd Line Support Engineer to provide exemplary technical support to internal colleagues. You'll need substantial experience in 1st and 2nd line support and effective troubleshooting skills. Proactive problem-solving and effective interp

Provide 2nd Line support for end-users via phone, remote tools, and on-site visits. The team is hiring a 2nd Line IT Engineer to support a wide range of clients and technologies across networking, Microsoft ecosystems, and project delivery. Backed by one of London’s most ambitious fibre infrastruc

Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

Candidates should have solid experience in 2nd line support and be capable of handling complex investigations. The role involves troubleshooting and resolving technical incidents, primarily in Windows environments. The position offers a salary of up to £40,000, with hybrid working options and addit

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). My client is looking for both 2nd and 3rd line candidates. They are seeking someone with hav

An IT services firm based in Greater London is seeking an onsite IT Support Specialist to provide first and second line support. The ideal candidate will have at least 2 years of experience in deskside support, proficiency in Microsoft systems, and familiarity with compliance standards in the financ

You will support over 300 end users across multiple geographical locations including France, Spain, Netherlands, Switzerland, and Poland. Your responsibilities will include managing escalated helpdesk tickets, performing advanced troubleshooting across Microsoft 365 and Azure environments, implement

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments?. Ideally 3+ years' experience in 1st/2nd line IT support. You'll be at the heart of their service desk, providing day‑to‑day support across deskt

Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinical environments. A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve appl

Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup pla

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-si

This Onsite IT Support Engineer / 2nd Line Desktop Support Technician role requires a proactive, customer‑focused individual who enjoys working directly with end users, managing competing priorities, and acting as a visible ambassador for the onsite support service. If you’ve also worked in the

Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers. We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We’ll empower you in a flexible environment,

A prominent service provider in Greater London is looking for a Service Desk Analyst to provide 1st and 2nd line technical support for hardware and software issues. Candidates should possess experience with client operating systems, helpdesk systems, and excellent customer service skills. The role e

Deliver high level 2nd line support. Experience delivering high quality 2nd line support essential. Line Support Consultant – Fully Remote – £45,000 – Planned Progression to Functional Consultancy.

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. The role involves providing high-quality technical support across Microsoft 365, Windows 10/11, Intune, Azure, and more. You will help diagnose issues and troubleshoot problems while supporti

The successful candidate will have strong 2nd line support experience, a solid understanding of Windows environments, and the readiness to travel across the UK. A UK-based recruitment agency is looking for a 2nd Line IT Support Engineer to join their team in Blackburn. This office-based role involve

The role involves providing both 1st and 2nd line support, managing various technologies including Microsoft Office 365 and helpdesk systems. A leading international company in Greater London is seeking a Service Desk Analyst to deliver technical support to users. The ideal candidate should have str

Solid understanding of: Azure identity, access, and resource management; Microsoft 365 administration; Intune / Endpoint Manager; Networking fundamentals (VPN, DNS, DHCP, routing, switching); Experience supporting Windows operating systems and devices; Working knowledge of PowerShell for administrat

A reputable IT services company is looking for an experienced 1st/2nd Line IT Support Analyst to join its team based in Stratford upon Avon. The ideal candidate should have at least 3 years of IT support experience and possess strong problem-solving skills. The role involves providing daily IT suppo

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Line Deskto