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Job Title: Service Desk Consultant – 2nd Line (Infrastructure) Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? • Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes, • Our open and honest culture where feedback is taken on-board and acted upon, • Our social events - annual all expenses paid 'TSG Festival' and team building funds, • Two paid CSR days per annum that you can use to support the community, • Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities, • Our responsibility to the environment as we work towards net carbon zero, • Flexible working opportunities including home working and hybrid options, • Annual salary benchmarking, • Ensure customers' tickets are responded to within SLA, • Ensure communication with the customer is regular with regards to their incident/change request, • Diagnose and resolve incidents using TSGs remote access tools and verbal instructions, • Update TSGs ticketing system and technical information repository with detailed notes, • Liaise with partners and third parties to aid in the resolution of incidents, • Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers, • At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate, • A full UK driving license is required, • Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills, • Proficient understanding of firewalls, anti-virus, and other security technologies, • Hands-on experience with Microsoft Exchange and Office 365, • Strong relationship-building skills with the wider business, • In-depth understanding of firewall technologies, • Experience with cloud-based backup solutions, • Good understanding of on-premises backup technologies, • Knowledge of hosted telephony, • Familiarity with routing and switching, • Experience with enterprise anti-virus software, such as Sophos, • 25 days annual leave + public holidays, rising with length of service, • Employee benefits trust, • Company bonus scheme, • Life assurance 4 x Salary, • Contributory pension scheme at 4% matched, • Healthcare and cash plan, • Electric vehicle salary sacrifice scheme, • Cycle to work scheme, • Employee discounts, • Employee assistance programme, • Paid CSR Days, • Company sick pay and income protection cover, • Enhanced Maternity and Paternity pay, • Employee recognition scheme, • Eyecare vouchers, • Discounted gym membership

Deskside Support Engineer – 6–12-month contract – Inside IR35 VIQU IT have a customer who are looking for a skilled IT Support professional who is a proactive and customer-focused individual with experience of 2nd to 3rd line IT support. Within this role you will be required to provide 2nd to 3rd line support directly to the team, this includes Troubleshooting, Inventory management and customer-facing IT support. This is an excellent opportunity for someone with strong 2nd to 3rd line experience who thrives in a hands-on, fast-paced environment and enjoys solving complex technical challenges to join a growing IT team. Deskside Support Engineer’s Key Responsibilities: • Provide 2nd to 3rd line deskside IT support to end users, • Troubleshoot and resolve hardware and software issues efficiently, • Support and administer Microsoft 365 / Office 365, including user management and troubleshooting, • Manage and support devices using Microsoft Intune, • Administer and maintain Active Directory (users, groups, permissions, GPOs), • Configure, deploy, and maintain desktops, laptops, and mobile devices, • Manage IT asset inventory and ensure accurate documentation, • Escalate critical issues where necessary while maintaining ownership, • Proven experience in 2nd to 3rd line IT Support (Deskside environment), • Strong working knowledge of:, • Office 365 / Microsoft 365, • Microsoft Intune, • Active Directory, • Solid troubleshooting skills across hardware and software, • Experience managing IT inventory and assets, • Ability to work independently and manage workload effectively, • Strong customer service and interpersonal skills If you are interested in the Deskside Engineer role, apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

Business Unit: Technology Operations & Cyber Security (TOCS), COOSalary Range: £40,800 - £51,000 DOELocation: UK Hybrid - Occasional Travel to a Virgin Money Hub when requiredContract Type: Permanent - Full time Our Team Our Platform as a Service (PaaS) team holds a pivotal position in shaping the future of our platform services in VM's Technology Estate, defining, and executing the strategic vision for our PaaS offerings, ensuring scalability, efficiency, and innovation in our platform services. As part of PaaS Windows Server Team, this role will collaborate with technology and project teams to ensure that change within our environment is managed effectively.The core aspect of your role will cover the 3rd line support of Microsoft Active Directory which is at the heart of the enterprise services delivered by Virgin Money to internal and external customers. A good understanding of Microsoft Active Directory (AD) is key. The ideal candidate will have experience in configuring, managing and troubleshooting all aspects of AD including knowledge of best practice recovery processes from disaster recovery scenarios. You will also support and manage the Windows Server Physical and Virtual Infrastructure. Vulnerability Management, Security update scheduling, GPO and deployment of updates to the Windows server estate is a key part of the role, so experience in this area is expected. Alongside support requirements, you will work as part of larger project delivery teams, to deliver new services and enhance existing services. Your role will span across the entire project lifecycle including (but not be limited to) design influence, infrastructure build, test environment support and implementation deliverables and support. What you'll be doing… • Working closely with other Technology staff and 3rd parties, • Collaborating with project teams to ensure that change within the environment is managed and controlled effectively., • 3rd line support of Microsoft Active Directory and other enterprise services delivered to Virgin Money internal and external customers., • Manage the patching lifecycle, including scheduling, deployment, and verification., • The role holder will have a level of responsibility for identifying, analysing, quantifying, and communicating technical risk within the banks on premise & cloud platforms., • The role may require occasional evening or weekend work for patch deployment, system upgrades\changes., • Working closely with 1st and 2nd tier support teams to deliver a professional effective enterprise support offering., • Supporting and implementation deliverables and support., • Project lifecycles including (but not be limited to) design influence, infrastructure build and test, • A good understanding of the best practices of installing, configuring and managing Microsoft Active Directory and its key components - TCP/IP, DNS, DHCP, GPO, etc., • Experience in IT security, system administration, or a similar role with a focus on security patch management and system upgrades, • Experience supporting Windows Server Operating System (Install, Configure, Manage), • Demonstrated experience using MS Failover Clustering (Install, Configure, Manage), • Demonstrated experience administering SCCM (Install, Configure, Manage) & SCOM, • Understanding of cybersecurity principles, vulnerability management, and system optimisation, • Possess Microsoft Certification relating to Active Directory, • Experience of extending Microsoft Active Directory into the cloud, • Possess excellent interpersonal and communication skills, with the ability to influence and drive change in a collaborative manner., • 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice., • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our flexible benefits scheme, • Life assurance to provide peace of mind for you and your loved ones Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.? ? As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - Circa 30K + Bonus * Applicants will need to demonstrate proven hands-on skills with SQL * Rotational shifts: • Morning: 6am to 2:30pm (working from home these weeks), • Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week), • Late: 2:30pm to 10pm (working from home these weeks) This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: • Take the reins across Application Support, • Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed, • Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly, • Creation/management of user accounts within the core application and support portal, • Maintaining/monitoring remote client servers to ensure stability, • Knowledge-sharing and working with others to resolve/prevent issues, • Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes, • Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios, • Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems, • Active Directory / Entra ID ( Azure AD ) skills, • Ability to support users/customers remotely Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Glasgow based law firm on an initial 12‑Month Fixed Term Contract. Prioritise service incidents and tickets to the Service Desk Analysts following established procedures – including assignin

The Faculty of Humanities and Social Sciences is seeking a full-time IT Senior Technician in Glasgow (35 hrs/week), Delivering 2nd/3rd-line support in Windows 11 and macOS systems, with basic AD admin, Supporting IT/AV across staff, postgraduate and teaching spaces. Disability Confident About Disabi

Do you have excellent customer service skills ?.Are you experienced providing 1st and 2nd line IT support ?.Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?.You will be working on a rotating shift pattern between the hours of 7am - 8pm.Pleas

We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). Well organised, ability to multitask, prioritise your workload and meet SLAs. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about

A leading consulting firm in Glasgow is looking for a 2nd Line IT Support Specialist to provide on-site technology support. The position requires work in an office environment, with opportunities for project assistance.

We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). Well organised, ability to multitask, prioritise your workload and meet SLAs. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about

A global technology recruitment firm is looking for IT Support professionals to provide excellent service and support to users. The ideal candidate will have a strong IT support background, excellent communication skills, and the ability to work under pressure. You will have technical skills in Wind

A global professional services firm located in Glasgow is seeking a 2nd Line IT support specialist to provide direct support to end users within the office. Responsibilities include resolving technical issues, maintaining hardware assets, and ensuring adherence to security policies. The ideal candid

The ideal candidate will possess strong technical abilities in Microsoft tools and a track record in IT support, contributing to projects and internal improvements within a supportive team environment. A leading IT services provider in the UK is seeking an IT Support Engineer for their Glasgow or Lo

The role involves delivering technical support, specifically 2nd and 3rd line for Windows 11 and macOS systems, and providing support for IT/AV in various settings. A public university in the UK is looking for a full-time IT Senior Technician in Glasgow. The position is dedicated to fostering an inc

The role involves providing IT assistance on desktop applications, supporting end-users, and collaborating with teams to resolve service issues. A Glasgow-based law firm is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. This position ensures customer satisfaction through proa

Provide support to change and/or development implementation tasking undertaken by the 2nd line support teams under the direction of the BAE Systems Engineering Manager, as required. As a Simulation Support Engineer, you’ll play a key role in ensuring all training media is fully operational and rea

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

This role offers a hybrid working model and great opportunities for career advancement in a supportive environment. Candidates should have relevant IT support experience and certifications such as MD-100 and MD-101. A technology solutions company in Glasgow is looking for a Technician to join their

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 26-30K + Bonus + On Call * Applicants will need to demonstrate proven hands-on skills with SQL * Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team)Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

DevOps Engineering Manager Location: Glasgow or Edinburgh - HYbrid 2 days office 3 from home We're looking for an experienced DevOps Engineering Manager to lead a growing Azure-focused engineering team. This is a chance to take ownership of a early stage, evolving function and shape how modern infrastructure and automation are delivered across the organisation. About the Role You'll lead a team of Platform Engineers responsible for developing and improving the Infrastructure‑as‑Code estate using technologies such as Terraform and Ansible. The team plays a central role in designing, maintaining, and enhancing platform templates and automation used to deploy and operate customer environments. As the team's first dedicated manager, you'll bring structure, support, and direction. Your focus will be developing people, improving engineering standards, and ensuring the backlog of work is delivered efficiently while balancing incoming requests and occasional support escalations. Collaboration with Software Engineering, Product, and Cloud Operations is a key part of the role. What You'll Do Guide, mentor, and develop a team of Platform Engineers, creating a supportive and high‑performance environment. Oversee delivery of platform enhancements, new templates, automation improvements, and operational tooling. Work closely with technical and non‑technical teams to prioritise backlog items and manage competing demands. Provide technical leadership around Azure, Terraform, Ansible, scripting, and automation best practice. Support the team during 2nd/3rd‑line escalations and help drive long‑term fixes through documentation and improved processes. What You Bring Strong experience with Microsoft Azure and core cloud infrastructure concepts. Solid background in Terraform, Ansible, scripting (PowerShell or Bash), and CI/CD tooling. Experience managing or leading technical teams and delivering work through Agile practices. A collaborative mindset with the ability to support engineers, manage expectations, and build strong cross‑team relationships. Comfortable balancing delivery, people leadership, and occasional hands‑on technical contribution. You'll Thrive Here If You Are Someone who enjoys solving problems, improving automation, and helping engineers grow. You'll be at your best if you're calm under pressure, confident making technical decisions, and driven to create consistent, repeatable, well‑documented infrastructure. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - Circa 30K + Bonus * Applicants will need to demonstrate proven hands-on skills with SQL * Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team)Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Job Title: Service Desk Consultant – 2nd Line (Infrastructure) Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? * Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes * Our open and honest culture where feedback is taken on-board and acted upon * Our social events - annual all expenses paid 'TSG Festival' and team building funds * Two paid CSR days per annum that you can use to support the community * Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities * Our responsibility to the environment as we work towards net carbon zero * Flexible working opportunities including home working and hybrid options * Annual salary benchmarking * Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; * Ensure customers' tickets are responded to within SLA * Ensure communication with the customer is regular with regards to their incident/change request * Diagnose and resolve incidents using TSGs remote access tools and verbal instructions * Update TSGs ticketing system and technical information repository with detailed notes * Liaise with partners and third parties to aid in the resolution of incidents * Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers * Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; * At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate * A full UK driving license is required * Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills * Proficient understanding of firewalls, anti-virus, and other security technologies * Hands-on experience with Microsoft Exchange and Office 365 * Strong relationship-building skills with the wider business * In-depth understanding of firewall technologies * Experience with cloud-based backup solutions * Good understanding of on-premises backup technologies * Knowledge of hosted telephony * Familiarity with routing and switching * Experience with enterprise anti-virus software, such as Sophos * Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role

You'll manage 2nd line technical cases, deliver outstanding customer experiences, and ensure the resolution of complex issues. A leading construction software company is seeking an experienced Technical Support Engineer to provide exceptional support for mission-critical software solutions. With at

Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line). A team mindset and a genuine interest in growing your technical skills.

Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinical environments. The ideal candidate will have at least 2 years of experience in support roles and be comfortable working with healthcare professionals. A healthcare

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

Deliver high level 2nd line support. Experience delivering high quality 2nd line support essential. They are award winning for their culture and have fantastic learning and development opportunities to progress to a functional consultant in the future.

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-si

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. Systems Administration: Support Azure Active Directory, Exchange Online, Sh

Systems Engineer to provide 1st, 2nd, and potential 3rd line IT support for managed services, including O365, networks, and firewalls.

It is essential that you demonstrate a commitment and ability to undertake the required qualification in early learning and childcare in line with SSSC requirements: NC in childhood practice at SCQF level 6 or SVQ Social Services (Children and Young People) at SCQF level 6 as stipulated in SSSC; or

As part of an Intensive Support Team based at Bonnyton House Care Home working across East Renfrewshire you will ensure the physical, social and emotional needs of individuals are met by providing high quality care and support to older adults. You must have experience of working with older adults an

Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council. Equalities

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. You should have an understanding of the rights and responsibilities o

Our frontline support workers are incredible, caring and talented individuals whose skills are invaluable to supporting the well-being of some of the most vulnerable people in our society. Your role will be to assist individuals with their health and wellbeing needs and to take an active role in mai

Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every indiv

Your role will be in supporting individuals with all aspects of everyday life including maintaining health and wellbeing, and assisting individuals with running and maintaining their home. Our frontline support workers are incredible, caring and talented individuals whose skills are invaluable to su

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. You should have an understanding of the rights and responsibilities o

Providing person-centred practical and emotional support to empower the people we care for, as outlined in individual support plans. Promote the health and well-being of the people we support and ensure their needs are met in an inclusive way. In particular from candidates who assess themselves as h

If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you. You should be committed to promoting service users independence, rights, choice, individuality and be available to work one of our shift roste

You'll assist with daily living, providing support and companionship and sharing great moments and memories too. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. As

It is essential that you demonstrate a commitment and ability to undertake the required qualification in early learning and childcare in line with SSSC requirements: NC in childhood practice at SCQF level 6 or SVQ Social Services (Children and Young People) at SCQF level 6 as stipulated in SSSC; or

This role partners closely with customers, sales, development, and support teams to, design, integrate, deploy, test and support mission‑critical OSS solutions for our customers in the UK and Europe. We are an inclusive and diverse workplace and would encourage females, and individuals with divers

Collect and maintain accurate and up-to-date records relating to the service including entry onto electronic spreadsheets and databases, and support information retrieval and report writing. Identify and participate in events and networking opportunities to raise awareness of Adult and Young Carers

This role plays a vital part in creating a safe and supportive environment during night-time hours and helping young people move towards greater independence. Deliver high-quality, person-centred support in line with individual support plans and risk assessments. Understanding of relevant care stand