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School-Home Support Practitioner Reports to: Family support supervisor Line Location: The Valley Leadership Academy, Bacup, Lancashire (Secondary school) Salary: £22,274 - £24,796 per annum depending on experience (actual salary) Vacancy Type: Permanent Hours: Full time, 35 hrs per week Monday to Friday Term time only + inset days Closing date: 19/05/2026 1st Stage interview: (online interview) 16th April 2026 2nd Stage interview: (In person at the school setting) 10/06/2026 Work Context Based at The Valley Leadership Academy,, the SHS Practitioner will work from a child centred approach and primarily be concerned with developing and maintaining good working relationships with parents/carers, children and young people, teachers, head teachers and various educational support staff and other agencies. The workload is varied and is negotiated with the schools prior to the appointment of the SHS Practitioner. Level of contact with children and young people The responsibilities of the post require the post-holder to have substantial, unsupervised and daily contact with children, young people and their families and is subject to an enhanced Disclosure and Barring Service check. SHS will organise and pay for this certificate. Work with families • Work with parents/carers in a school context, supporting them and building their engagement with their child’s learning and improving school attendance., • Work alongside severely absent students with multiple barriers to attendance, supporting them to improve their school attendance and engagement in learning., • To design and/or facilitate a flexible range of programmes of intervention to support parents/carers of children identified as vulnerable., • To undertake outreach work which may include home visits, to offer a flexible support service in accordance with the SHS lone worker policy, in order to improve parental engagement with the school and with the child’s learning., • To act as advocate, mediator and negotiator in confrontational situations, maintaining communication with young people, parents/carers, schools and other agencies. This will include initiating and participating in meetings to discuss and develop ways of resolving problems., • To provide targeted support on a one to one basis or for small groups with parents/carers, children and young people through either self-referral or school staff referral., • Where appropriate to provide transition support between secondary school and feeder primary schools and between infant school and junior school. This will also include mid-term admissions., • To plan, prepare and run high quality, outcome focused informal and formal parenting groups, workshops and courses, in line with the project objectives and local authority Parenting Strategy., • To attend out of hours meetings, for example parent evenings and school events., • To regularly attend local area meetings and conferences and other meetings or working groups for, • exchange of information and “best practice”., • To take ownership and develop a learning plan and review this with the SHS line manager to ensure, • reflection and development of own practice., • To ensure that good practice and equal opportunity principles are complied with and promoted in accordance with SHS values and Diversity/Equal Opportunities Policy., • To conform to health and safety legal requirements as laid down by the school and SHS., • Employee Assistance Programme, providing confidential support for you and your family, • Life assurance for added financial security, • Pension scheme, • A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role, • Regular supervision and reflective practice to support your wellbeing and professional development, • The opportunity to make a meaningful difference to the lives of children, young people and families, • A supportive and collaborative team environment where your experience and ideas are valued If you feel you are a suitable candidate and would like to work for School-Home Support, please proceed through the following link to be redirected to our website to complete your application.

School-Home Support Practitioner Reports to: Family support supervisor Line Location: Bacup, Lancashire Salary: £22,274 - £24,796 per annum depending on experience (actual salary) Vacancy Type: Permanent Hours: Full time, 35 hrs per week Monday to Friday Term time only + inset days Closing date: 19/05/2026 1st Stage interview: (online interview) 16th April 2026 2nd Stage interview: (In person at the school setting) 10/06/2026 Work Context Based at The Valley Leadership Academy,, the SHS Practitioner will work from a child centred approach and primarily be concerned with developing and maintaining good working relationships with parents/carers, children and young people, teachers, head teachers and various educational support staff and other agencies. The workload is varied and is negotiated with the schools prior to the appointment of the SHS Practitioner. Level of contact with children and young people The responsibilities of the post require the post-holder to have substantial, unsupervised and daily contact with children, young people and their families and is subject to an enhanced Disclosure and Barring Service check. SHS will organise and pay for this certificate. Work with families * Work with parents/carers in a school context, supporting them and building their engagement with their child’s learning and improving school attendance. * Work alongside severely absent students with multiple barriers to attendance, supporting them to improve their school attendance and engagement in learning. * To design and/or facilitate a flexible range of programmes of intervention to support parents/carers of children identified as vulnerable. * To undertake outreach work which may include home visits, to offer a flexible support service in accordance with the SHS lone worker policy, in order to improve parental engagement with the school and with the child’s learning. * To act as advocate, mediator and negotiator in confrontational situations, maintaining communication with young people, parents/carers, schools and other agencies. This will include initiating and participating in meetings to discuss and develop ways of resolving problems. * To provide targeted support on a one to one basis or for small groups with parents/carers, children and young people through either self-referral or school staff referral. * To advise and inform parents/carers about relevant local services and where appropriate to make referrals to other agencies. Additional requirements depending on the needs of the school * Where appropriate to provide transition support between secondary school and feeder primary schools and between infant school and junior school. This will also include mid-term admissions. * To plan, prepare and run high quality, outcome focused informal and formal parenting groups, workshops and courses, in line with the project objectives and local authority Parenting Strategy. * To monitor and track the attendance and punctuality of children and young people and work with families and School attendance staff to gain improvements though identifying and tackling underlying issues. Other Organisational Responsibilities * To attend out of hours meetings, for example parent evenings and school events. * To regularly attend local area meetings and conferences and other meetings or working groups for * exchange of information and “best practice”. * To take ownership and develop a learning plan and review this with the SHS line manager to ensure * reflection and development of own practice. * To ensure that good practice and equal opportunity principles are complied with and promoted in accordance with SHS values and Diversity/Equal Opportunities Policy. * To conform to health and safety legal requirements as laid down by the school and SHS. * To ensure that a high level of confidentiality is maintained in all aspects of working with children, young people and their families. As an employer, we offer: * Employee Assistance Programme, providing confidential support for you and your family * Life assurance for added financial security * Pension scheme * A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role * Regular supervision and reflective practice to support your wellbeing and professional development * The opportunity to make a meaningful difference to the lives of children, young people and families * A supportive and collaborative team environment where your experience and ideas are valued * Opportunities to build strong relationships with schools and communities through varied and rewarding work To Apply If you feel you are a suitable candidate and would like to work for School-Home Support, please click apply to be redirected to our website to complete your application

School-Home Support Practitioner Reports to: Family support supervisor Line Location: The Valley Leadership Academy, Bacup, Lancashire (Secondary school) Salary: £22,274 - £24,796 per annum depending on experience (actual salary) Vacancy Type: Permanent Hours: Full time, 35 hrs per week Monday to Friday Term time only + inset days Closing date : 19/05/2026 1st Stage interview: (online interview) 16th April 2026 2nd Stage interview: (In person at the school setting) 10/06/2026 Work Context Based at The Valley Leadership Academy,, the SHS Practitioner will work from a child centred approach and primarily be concerned with developing and maintaining good working relationships with parents/carers, children and young people, teachers, head teachers and various educational support staff and other agencies. The workload is varied and is negotiated with the schools prior to the appointment of the SHS Practitioner. Level of contact with children and young people The responsibilities of the post require the post-holder to have substantial, unsupervised and daily contact with children, young people and their families and is subject to an enhanced Disclosure and Barring Service check. SHS will organise and pay for this certificate. Work with families • Work with parents/carers in a school context, supporting them and building their engagement with their child's learning and improving school attendance. * Work alongside severely absent students with multiple barriers to attendance, supporting them to improve their school attendance and engagement in learning. * To design and/or facilitate a flexible range of programmes of intervention to support parents/carers of children identified as vulnerable. * To undertake outreach work which may include home visits, to offer a flexible support service in accordance with the SHS lone worker policy, in order to improve parental engagement with the school and with the child's learning. * To act as advocate, mediator and negotiator in confrontational situations, maintaining communication with young people, parents/carers, schools and other agencies. This will include initiating and participating in meetings to discuss and develop ways of resolving problems. * To provide targeted support on a one to one basis or for small groups with parents/carers, children and young people through either self-referral or school staff referral. * To advise and inform parents/carers about relevant local services and where appropriate to make referrals to other agencies. Additional requirements depending on the needs of the school • Where appropriate to provide transition support between secondary school and feeder primary schools and between infant school and junior school. This will also include mid-term admissions. * To plan, prepare and run high quality, outcome focused informal and formal parenting groups, workshops and courses, in line with the project objectives and local authority Parenting Strategy. * To monitor and track the attendance and punctuality of children and young people and work with families and School attendance staff to gain improvements though identifying and tackling underlying issues. Other Organisational Responsibilities • To attend out of hours meetings, for example parent evenings and school events. * To regularly attend local area meetings and conferences and other meetings or working groups for * exchange of information and "best practice". * To take ownership and develop a learning plan and review this with the SHS line manager to ensure * reflection and development of own practice. * To ensure that good practice and equal opportunity principles are complied with and promoted in accordance with SHS values and Diversity/Equal Opportunities Policy. * To conform to health and safety legal requirements as laid down by the school and SHS. * To ensure that a high level of confidentiality is maintained in all aspects of working with children, young people and their families. As an employer, we offer: • Employee Assistance Programme, providing confidential support for you and your family * Life assurance for added financial security * Pension scheme * A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role * Regular supervision and reflective practice to support your wellbeing and professional development * The opportunity to make a meaningful difference to the lives of children, young people and families * A supportive and collaborative team environment where your experience and ideas are valued * Opportunities to build strong relationships with schools and communities through varied and rewarding work To Apply If you feel you are a suitable candidate and would like to work for School-Home Support, please proceed through the following link to be redirected to our website to complete your application.

IT Technician / Support Engineer – Infrastructure, Permanent, Greater Manchester Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare. Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester. To be considered you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands on IT / Infrastructure Support experience delivering expert – level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company. You will be do doing: • Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk., • Provide desktop, laptop, mobile, server and storage support., • Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations., • Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives., • Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning., • Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions., • Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business. At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint. I am suppor

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. Required is 3+

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Investigate and resolve network incidents,

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Understanding of networking fundamentals.

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. The ideal candidate will have a technology-related qualification, strong IT skills, and excellent problem-solving abilities. You will manage support tickets, resolve technica

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Install, configure and maintain Windows desktops, servers and applications. Good understanding o

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

This role requires delivering premium 2nd line IT support in a fast-paced environment, communicating effectively with users at all levels. Ideal candidates should possess ITIL v3 Foundation and excellent communication skills, along with a proactive attitude. IT Support Analyst to join a luxury fashi

This permanent, full-time position involves providing high-quality technical support, mentoring other IT staff, and managing various IT systems and devices. Ideal candidates will have considerable experience in IT support, strong knowledge of Microsoft technologies, and excellent customer service sk

The ideal candidate will support a large user base, resolve complex technical issues, manage ICT teams, and implement efficient service processes. You will enhance team knowledge and drive continuous improvement in service delivery and user satisfaction. This role requires strong problem-analysis sk

Line IT Support page is loaded## 2nd Line IT Supportlocations: Warrington - Clearwater 4time type: Full timeposted on: Posted 5 Days Agojob requisition id: JR100273United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, acros

An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolution

The ideal candidate will have 2-4 years of experience in IT support, strong knowledge of Windows server environments, and excellent customer service skills. A leading education provider is seeking a proactive 2nd Line Support Engineer at their Bolton office. In this hybrid role, you will support var

The role involves providing 1st and 2nd line technical support to colleagues, ensuring their productivity. Aviva offers a competitive salary, various benefits including bonus opportunities, a generous pension scheme, and support for their staff's wellbeing and flexibility. Aviva is seeking a fulltim

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). A strong level of technical support is required as this is a hands-on role with the requirem

The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. This role involves providing first and second line IT support for a range of issues across multiple locations. Martens is looking for an End U

A leading education provider in the UK is seeking a proactive 2nd Line Support Engineer to enhance their IT Service Desk operations. With a focus on work-life balance, this full-time role offers a competitive salary and benefits such as life assurance and mental health support. The ideal candidate w

You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with colleagues across Service Desk, 3rd Line and Engineering teams, contributing

Provide remote and desk-side support. Troubleshoot Windows 10/11, Microsoft 365, hardware and printers. Support projects, migrations and system improvements.

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

The ideal candidate should have 2-3 years of experience, particularly with Business ERP systems like Microsoft Dynamics 365, ETL solutions, and cloud environments. A leading technology services provider is seeking an Application Support Engineer in Greater London. You will provide technical support

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. This is an onsite IT Support Engineer role, and we are looking for a highly motiva

The candidate will provide second-line support for POS software, resolving customer queries via calls and emails. A leading technology solutions provider seeks a Customer Support Analyst/2nd Line Technical Support in Eastleigh/Southampton on a temporary basis. Requires 2+ years of experience in tech

Candidates should possess strong Microsoft365 and Apple Mac support skills and have at least 3 years of experience in a technical support role. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a sal

We are committed to being an employer of choice and offer a competitive remuneration and benefits package that includes an employee profit share scheme, tax‑efficient smart benefits, private medical insurance, life insurance, long‑term sickness insurance, interest‑free season ticket loans, hea

Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line). A team mindset and a genuine interest in growing your technical skills.

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑