2nd line support jobs in FarehamCreate job alerts

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

1st Line Support Engineer – Be the first voice they trust. £25,000 – £28,000 | Fareham, Hampshire | Full-time onsite Everyone starts somewhere in IT. But not every 1st line role sets you up properly. Some are just ticket factories… Reset passwords. Move things on. Repeat. This one isn’t. You’ll be the first point of contact for customers - the person they rely on when something stops working, when they’re stuck, or when they just need someone to explain things clearly. If you enjoy helping people and want to build real IT skills at the same time, this is a strong place to do it. What’s in it for you? • Salary: £25,000 – £28,000, • Location: Fareham (full-time in the office), • Exposure: Microsoft 365, Windows environments, and broader infrastructure, • Learning: Hands-on experience across a wide range of technologies, • Team: Supportive environment where you can ask questions and develop, • Progression: A solid foundation into 2nd line and beyond What’s the role really about? You’ll be the front door of the IT team. Taking calls. Responding to tickets. Helping users get back up and running. But more than that, you’ll learn: • How to troubleshoot properly, • When to fix vs when to escalate, • How IT environments actually work in the real world It’s not just about answering tickets. It’s about building your confidence and capability. What you’ll be doing • Acting as the first point of contact for IT support queries, • Logging, prioritising, and managing incoming tickets, • Troubleshooting common issues across Microsoft environments, • Supporting users via phone, email, and remote tools, • Keeping customers updated and informed, • Escalating more complex issues when needed, • Getting involved in hardware setup and general IT support tasks, • Learning from senior engineers and building your skillset What you’ll bring • Some commercial experience in an IT support / service desk role, • A basic understanding of Microsoft 365 and Windows environments, • Ideally experience of working for an IT service provider / Managed Service Provider, • Good communication skills: you’re comfortable speaking to people, • A proactive mindset: you want to learn and improve, • The ability to stay organised in a busy environment, • A genuine interest in building a career in IT The reality of the role Some days will be busy. Some tickets will be simple. Some won’t. That’s part of the learning curve. But you’ll progress quickly if you’re someone who: • asks questions, • takes ownership, • wants to improve This role is ideal if you’re looking to move beyond just “having an IT job”… and start building a career in IT support. Interested? Send your CV to bob . bath @ mexasolutions . com and let’s have a confidential chat.

Working Foreman - Fareham Position: Working Foreman - Commercial Conversion to ResidentialLocation: Fareham Rate: £250 - £300 Start: End of April A well-established contractor is looking for a Working Foreman to support the delivery of a commercial refurbishment being converted into 8 new homes near Fareham. The project is valued at roughly £800k and requires someone confident working hands-on while coordinating day-to-day site activities. The RoleThis position is ideal for someone who enjoys being involved in both the management and the physical delivery of a project. You’ll be supporting the Site Manager across daily operations, while also assisting with elements of 1st and 2nd fix carpentry as needed. The role will include overseeing trades, monitoring progress, and helping to keep the site operating smoothly and safely. Key Responsibilities • Support daily site coordination, ensuring work is progressing in line with programme, • Carry out elements of 1st and 2nd fix where required, • Supervise subcontractors and trades across the refurbishment and fit-out stages, • Maintain site safety, housekeeping and compliance standards, • Assist with ordering materials and managing deliveries, • Carry out basic quality checks and support snagging where needed, • Work closely with the Site Manager to keep the project aligned with specification and timelinesAbout You, • Experience as a Working Foreman or experienced tradesperson ready to step up, • Strong background in refurbishment, small works or residential conversions, • Confident with 1st and 2nd fix carpentry, • Able to manage, coordinate and engage with multiple trades, • Good communicator with a practical, hands-on approach

Job Title: Electronics Engineer Location: Portsmouth Broad Oak We offer a range of flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: Up to £43,000 (depending on skills and experience) Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Role Description: The Electronic Engineer provides technical expertise in the electronic aspects of torpedo hardware design, repair, and maintenance. The role supports legacy products through design and design maintenance activities, including the insertion of new technologies. The Electronic Engineer applies broad engineering knowledge, skills, and experience, working in line with established company approaches, techniques, and governance within the electronics domain. Core Duties: • Design and development of electronic assemblies, from specification through testing to release into service, • Maintenance of existing designs and implementation of technology insertion programmes including fault diagnosis and rectification, • Translation of requirements into design detail, • Component selection, schematic capture, and support to PCB layout, • Specification of bespoke procured items, • Interfacing with related disciplines including mechanical engineering, ILS, Safety, and Production, • Follow the engineering lifecycle and undertake progress, peer and design reviews across various projects, • HND or Degree in Electronic Engineering or equivalent practical experience, • Ability to work with a PCB designers and support on PCB/circuit layout, • Experience of complex design techniques including various communications protocols such as RS422 is desirable, • Experience of generating component level designs for introduction into volume production using computer-aided engineering As an Electronics Engineer you will undertake design and electrical integration in respect of legacy products and technology insertion. You will also be responsible for the maintenance of the electrical aspects of the Spearfish Torpedo. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 2nd May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-TP1 #LI-Hybrid

Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Supp

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Youll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, youll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the teams success. Our client is all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While youll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If youre ready to bring your expertise to a place that values your growth and development, they would love to hear from you! Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our clients 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

Assist with configuration and support of managed firewall platforms including VPN connectivity and security policies. In return for your hard work we offer a competitive salary and benefits package, to include:. Provide remote and occasional on-site technical support where required.

This is a fantastic opportunity not only for experienced digital learning professionals, but also for individuals with extensive experience in 2nd or 3rd line IT support who are looking to take the next step in their career and transition into learning, coaching and development. As our Digital Learn

The position offers competitive salary and various perks, promoting a supportive work environment. A leading communication technology provider in Fareham is seeking a 2nd Line Engineer to provide comprehensive onsite and remote IT support. This role involves managing various IT tasks, including sche

IT Support Engineer – Portsmouth – Up to £50,000 Chapman Tate Associates – Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi‑customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high‑quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on‑premise and cloud technologies. Key Responsibilities • Provide 2nd/3rd line technical support across customer systems., • Support, maintain and configure Microsoft Windows Server and desktop environments., • Administer and troubleshoot Azure, Microsoft 365, and other cloud services., • Manage and support Active Directory, Group Policy, and identity management., • Assist with cloud migrations, onboarding, and infrastructure upgrade projects., • Support networking environments including Aruba and Cisco equipment., • Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity., • Produce clear technical documentation and contribute to service improvements. Required Experience • Strong background in Windows Server and Microsoft desktop operating systems., • Hands-on experience with Azure AD, Microsoft 365 administration, and cloud-based services., • Solid understanding of Active Directory, GPO, user management, and security configurations., • Exposure to cloud migrations or hybrid cloud environments., • Experience with Aruba and Cisco networking technologies (switching, wireless, routing)., • Previous experience working for an MSP or in a multi-customer environment is highly desirable., • Strong troubleshooting skills and the ability to handle escalated technical issues. What’s On Offer • Salary up to £50,000, • Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba), • Involvement in varied project work, • Opportunity to progress within a growing MSP, • Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A leading recruitment agency is seeking an experienced 2nd Line IT Support Engineer for a full-time position based in Southampton. The role involves providing technical support for incidents, problems, and requests for external clients. Ideal candidates will have expertise in MS Exchange, Active Dir

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. I am supporting a well‑established organisation with a modern, cloud‑first IT environment, seeking an

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. The position o

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A leading technology services provider is seeking an Application Support Engineer in Greater London. You will provide technical support for critical applications, manage incident responses, and collaborate with IT teams. The ideal candidate should have 2-3 years of experience, particularly with Busi

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

Provide technical guidance and support to the team to enhance the capabilities of first line and second line support. They will be responsible for line management of support analysts for 2nd and 3rd line support. Management and implementation of system deployments and upgrade using Aztec change cont

The candidate will provide second-line support for POS software, resolving customer queries via calls and emails. A leading technology solutions provider seeks a Customer Support Analyst/2nd Line Technical Support in Eastleigh/Southampton on a temporary basis. Requires 2+ years of experience in tech

IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal. Prioritise and organise your workload effectively to meet SLA and KPI targets.

Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. This is an onsite IT Support Engineer role, and we are looking for a highly motiva

We are committed to being an employer of choice and offer a competitive remuneration and benefits package that includes an employee profit share scheme, tax‑efficient smart benefits, private medical insurance, life insurance, long‑term sickness insurance, interest‑free season ticket loans, hea

Candidates should possess strong Microsoft365 and Apple Mac support skills and have at least 3 years of experience in a technical support role. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a sal

An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolution

A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The role includes efficient

The ideal candidate should have a strong background in IT support within an MSP, excellent customer service skills, and a solid understanding of Microsoft Azure and 365. AWD online is seeking a 2nd Line IT Support Engineer in Greater London to provide technical support and troubleshooting across Mic

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Staffing and Recruiting and Technology, Information and Media. Provide 2nd line technical support within an MSP env

This role offers a full-time position focused on providing 2nd/3rd line support across infrastructure and resolving complex technical issues. The candidate should have strong troubleshooting skills, experience in IT service operations, and knowledge of ITIL principles. The position is fully office-b

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. Ideal candidates should possess at least 1

A technology firm in Greater London is seeking a Technical Support Analyst to provide 24/7 support for internal business users. The role involves owning incidents, ensuring SLAs are met, and collaborating with various teams for outstanding support. Candidates should have at least 2 years of experien

Escalating issues to 2nd / 3rd line support, and other departments where necessary. Providing 1st and 2nd line support for the ECHO application. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative.

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

You’ll also likely have:* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users,* Proficiency in documenting processes and creating clear, user-friendly guides for both 1st and 2nd Line Support tasks,* Ability to identify trends

The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives. A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. Essential skills include ex

Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365. We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autop

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the