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1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We’re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role – 1st Line Support Engineer As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities • Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer, • Log, track, and resolve support tickets in line with SLAs, • Troubleshoot hardware, software, and basic network issues, • Support Windows devices, Microsoft 365, user accounts, and permissions, • Escalate complex issues to 2nd Line / 3rd Line support where required, • Maintain accurate documentation and system records, • Deliver clear, professional customer service at all timesSkills & Experience, • Previous experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience), • Good working knowledge of Windows OS and Microsoft 365, • Basic understanding of networking, Active Directory, and user management, • Strong communication skills and a customer-focused approach, • A desire to learn, develop, and progress beyond 1st Line Support Engineer levelWhat’s on Offer, • £27,000 base salary, • Annual bonus, • Benefits package, • Structured training and development, • Clear progression from 1st Line Support Engineer into 2nd Line support

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Senior IT Engineer (3rd Line) Interested in this role You can find all the relevant information in the description below. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure. The Role We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities. What You'll Be Doing • Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure, • Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment, • Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions, • Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently, • Continuous Improvement: Contributing to internal processes, standards, and security posture improvements, • Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called) Essential Requirements Technical Skills You must have demonstrable experience in the following areas: • Microsoft 365 & Azure: Administration, troubleshooting, and solution design, • Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure, • Firewalls: Configuration and management of both hardware and software firewalls, • Server Infrastructure: Windows Server management, troubleshooting, and optimisation, • Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues Certifications • At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent) Professional Attributes • Strong communication skills with both technical and non-technical audiences, • Comfortable working independently and making technical decisions, • Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support, • Willing to travel to client sites across North West, North Wales and surrounding regions, • Full UK driving licence What We're Looking For The ideal candidate is someone who: Enjoys the variety of working across different technologies and client environments Takes pride in solving challenging problems that others can't Values continuous learning and staying current with evolving technologies Understands that great IT support is as much about communication as it is technical skill Thrives in a collaborative team environment while being comfortable working autonomously Professional Development We're committed to developing our engineers' skills: Full certification support: We provide all training materials and pay for exam fees Performance bonuses: Additional rewards for completing agreed certifications Career growth: As a growing company, we create opportunities for those who help us expand Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications Network+ certification Cybersecurity specializations What We Offer Compensation & Benefits Salary: £40,000 - £45,000 depending on experience Pension: 5% employer contribution Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days) Mileage: 45p per mile when using your own vehicle (company vans available) Certification bonuses: Rewards for completing agreed qualifications Training budget: All exam fees and learning materials covered Work Environment Predominantly office/site-based with occasional WFH flexibility Collaborative team of 20 engineers across all support tiers Modern tooling and equipment provided On-call rota: 1 week in 8 (rare need) Career Progression You'll report to our 3rd Line Team Leader and work alongside other senior engineers. xrnqpay While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business

A technology-driven company in the United Kingdom is seeking an IT Support Specialist to provide day-to-day technical support for a range of devices. Strong customer service skills and technical knowledge are essential for success in this position. The ideal candidate will support both in-office and

Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure. The Role We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities. What You'll Be Doing • Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure, • Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment, • Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions, • Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently, • Continuous Improvement: Contributing to internal processes, standards, and security posture improvements, • Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called) Essential Requirements Technical Skills You must have demonstrable experience in the following areas: • Microsoft 365 & Azure: Administration, troubleshooting, and solution design, • Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure, • Firewalls: Configuration and management of both hardware and software firewalls, • Server Infrastructure: Windows Server management, troubleshooting, and optimisation, • Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues Certifications • At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent) Professional Attributes • Strong communication skills with both technical and non-technical audiences, • Comfortable working independently and making technical decisions, • Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support, • Willing to travel to client sites across North West, North Wales and surrounding regions, • Full UK driving licence What We're Looking For The ideal candidate is someone who: Enjoys the variety of working across different technologies and client environments Takes pride in solving challenging problems that others can't Values continuous learning and staying current with evolving technologies Understands that great IT support is as much about communication as it is technical skill Thrives in a collaborative team environment while being comfortable working autonomously Professional Development We're committed to developing our engineers' skills: Full certification support: We provide all training materials and pay for exam fees Performance bonuses: Additional rewards for completing agreed certifications Career growth: As a growing company, we create opportunities for those who help us expand Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications Network+ certification Cybersecurity specializations What We Offer Compensation & Benefits Salary: £40,000 - £45,000 depending on experience Pension: 5% employer contribution Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days) Mileage: 45p per mile when using your own vehicle (company vans available) Certification bonuses: Rewards for completing agreed qualifications Training budget: All exam fees and learning materials covered Work Environment Predominantly office/site-based with occasional WFH flexibility Collaborative team of 20 engineers across all support tiers Modern tooling and equipment provided On-call rota: 1 week in 8 (rare need) Career Progression You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business

Job Title: IT Support Field Engineer / Field Engineer - Mobile Device Rollout Location: Multiple sites / Onsite around North Wales - will cover expenses Contract Type: Contract Clearance Required: Active NPPV or SC Clearance ( must of been used within the last 12 months) ⚠️ Important Requirement Only candidates with ACTIVE NPPV clearance held within the last 12 months will be considered. Applications without this will not be progressed. Overview We are seeking IT Support Engineers / Field Engineers to support a large-scale mobile phone rollout programme. This is a hands-on role focused on device deployment, configuration, and end-user support within a corporate environment. Key Responsibilities Configure, build, and deploy mobile devices to end users Support device rollout activities including setup, activation, and handover Provide 1st and 2nd line IT support for mobile and end-user devices Troubleshoot hardware and software issues efficiently Maintain accurate records of deployed devices and support tickets Work closely with the wider deployment team to ensure smooth delivery Required Skills & Experience Experience in IT support, deskside support, or field engineering Strong hands-on experience with device builds, deployments, or rollouts Knowledge of mobile device setup and troubleshooting (iOS / Android beneficial) Experience providing 1st / 2nd line support in a corporate environment Excellent communication and customer service skills Ability to work in a fast-paced, high-volume deployment environment Additional Information Previous experience working on IT rollout or refresh projects is highly desirable Must be comfortable working onsite and potentially across multiple locations Apply Now If you meet the clearance requirement and have strong deployment experience, we would love to hear from you. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. I am supporting a well‑established organisation with a modern, cloud‑first IT environment, seeking an

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. The position o

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hardware and software (macOS, Windows, iOS, and SaaS tools). Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enf

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support. Additional skills in

A technology services company based in Liverpool is seeking a candidate for 1st/2nd Line technical support. Ideal candidates will have strong technical skills across various platforms and good customer service abilities. The role involves providing support through various channels, resolving cases r

A dynamic IT support company is seeking a 2nd Line IT Support Engineer to provide technical support in an expanding team. The role involves troubleshooting across Microsoft Windows, Microsoft 365, and Azure cloud services. With a starting salary of £32,000, plus up to £8,000 bonus and benefits, th

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. This hands-on role may involve VIP telephone and client-side support. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Direct

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

BDP offers a supportive working environment with a focus on personal and professional development, as well as a competitive benefits package, including private medical insurance and a hybrid working model. Building Design Partnership Limited is seeking a 2nd Line Engineer to join their Operations Su

Ideal candidates will have experience in IT support, strong knowledge of server and networking environments, and excellent troubleshooting and communication skills. Shape IT Recruitment is seeking an experienced 2nd Line Service Desk Consultant to join a collaborative technical support team in the U

Telstra is seeking a professional for 2nd Line Support in Greater London, focusing on their Internet Delivery Network and associated technologies. Candidates should be knowledgeable in IP technologies and broadcast standards. The role requires strong technical skills, a calm approach in live environ

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

You’ll also likely have:* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users,* Proficiency in documenting processes and creating clear, user-friendly guides for both 1st and 2nd Line Support tasks,* Ability to identify trends

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives. A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. Essential skills include ex

The role involves providing comprehensive IT support to staff through various channels and managing IT infrastructure, including servers and devices. Essential qualifications include at least 3 years of experience in an IT role, knowledge of Microsoft Server and O365, plus a strong understanding of

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autopilot, and Microsoft Azure administration. Provide 2nd line support for escalated incidents and service requests, particularly those rel

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join

The ideal candidate will have experience in network support, solid understanding of routing and switching fundamentals, and exposure to BGP and OSPF. Hamilton Barnes Associates Limited is seeking a Network Support Engineer to provide 1st and 2nd line support across enterprise environments. The salar

This role involves managing helpdesk queries, administering users in Active Directory, and assisting with system maintenance, while also developing towards 2nd Line responsibilities. Candidates should possess strong troubleshooting skills and a willingness to learn. Smart Payment Technologies is loo

Wabsys is looking for an experienced IT Support Engineer to deliver 2nd/3rd line IT support across a range of clients. Candidates should have strong IT support experience, especially with Microsoft 365 and Azure. A salary between £35,000 and £40,000 is offered, along with a pension scheme, healthc

The role involves 2nd to 3rd Line Support functionality, offering development opportunities in a supportive environment. Responsibilities include assisting with Power BI integration, logging support tickets, and ensuring high standards in technical implementations. Candidates should have strong know

This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of ser

Responsibilities include troubleshooting both Windows and macOS issues, managing Microsoft 365 environments, and maintaining documentation. Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated se

This role requires delivering premium 2nd line IT support in a fast-paced environment, communicating effectively with users at all levels. Ideal candidates should possess ITIL v3 Foundation and excellent communication skills, along with a proactive attitude. IT Support Analyst to join a luxury fashi

Provide remote and desk-side support. Support projects, migrations and system improvements. Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression.

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). A strong level of technical support is required as this is a hands-on role with the requirem

The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. This role involves providing first and second line IT support for a range of issues across multiple locations. Martens is looking for an End U

An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolution

You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with colleagues across Service Desk, 3rd Line and Engineering teams, contributing