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BACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers.... ZIPC1_UKTJ

Technical Support Analyst Harrogate (Office-Based) Offering £27,000 - £31,000 Basic Salary plus Great Benefits Our client is a well-established and growing IT support business based in Harrogate, providing expert support across both on-premise and cloud-hosted systems. Currently recruiting a Technical Support Analyst to work with a diverse portfolio of clients, delivering reliable, responsive IT solutions and building long-term partnerships through excellent service and technical expertise. The successful Technical Support Analyst will provide first-line support to external customers requiring technical assistance. As the first point of contact, you will be responsible for handling inbound support requests, diagnosing and troubleshooting issues, providing support via phone and remote access. The Technical Support Analyst position is an excellent opportunity for someone with IT support experience who is keen to develop their technical skills further. Training support will be provided, including assistance in achieving Microsoft certifications. Technical Support Analyst - Key Responsibilities • Act as the first point of contact for customer technical support queries., • Communicate with customers to understand, diagnose, and resolve IT issues., • Provide initial troubleshooting and remote support., • Escalate complex issues to 2nd Line Support where necessary., • Accurately record all actions, updates, and resolutions within the ticketing system., • Work to defined SLAs and follow established workflows and processes., • Manage customer expectations and provide timely updates., • Prioritise workload effectively to meet agreed timescales. Technical Support Analyst – Ideal Skills & Experience • Previous experience in an IT support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements., • Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365., • Technically minded with strong troubleshooting and problem-solving skills., • Excellent communication skills — able to interpret and explain technical and non-technical information clearly., • Highly organised, able to manage and prioritise workload effectively., • Customer-focused with a professional and approachable manner. The Technical Support Analyst is offering £27,000 – £31,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of Technical Support Analyst. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

2nd Line Support Engineer Harrogate Offering £33,000 – £38,000 Basic Salary plus Great Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service. 2nd Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. • Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner., • Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365., • Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations., • Administering user accounts and permissions within Active Directory., • Deploying software and managing updates using SCCM., • Supporting Windows Server environments, including HP ProLiant server infrastructure., • Monitoring systems using PRTG and investigating alerts as required., • Configuring and maintaining network devices such as switches, routers and firewalls., • Reviewing system logs and network activity to identify potential issues., • Producing clear and accurate technical documentation., • Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements • Proven experience in a 2nd Line technical support role supporting B2B users., • Familiarity with ITIL processes would be advantageous., • Experience supporting Windows 11, and Windows Server 2019 and above., • Practical experience with Microsoft 365 and Azure., • Solid working knowledge of Active Directory, Remote Management and Security tools., • Good understanding of networking principles., • Experience supporting desktops, laptops, servers and associated peripherals., • Clear and professional communication skills., • Ability to manage and prioritise multiple support requests effectively., • A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire. The 2nd Line Support Engineer is offering £33,000 – £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Technical Support Shift LeaderLocation: HarrogateSalary: £35,000 This role operates on a rolling continental shift pattern: 2 x Day shifts: 7:00am – 7:00pm 2 x Night shifts: 7:00pm – 7:00am Followed by 4 days off Are you a technically strong support professional ready to take the next step into leadership? Elevation Recruitment Group are looking for a driven and enthusiastic Technical Support Shift Leader to join a busy 2nd Line support environment in Harrogate. This is an exciting opportunity for someone who combines solid technical knowledge with natural leadership ability and a passion for developing others. Working within a 24x7 support operation, you’ll lead a team of engineers, ensuring high-quality service delivery, effective fault resolution, and a culture focused on continuous improvement. As Technical Support Shift Leader, you will: • Lead and motivate a team of up to 13 engineers during core hours and up to 2 engineers out of hours, • Monitor and manage technical faults through to resolution, • Drive a “permanent fix” culture and continual service improvement, • Handle escalations and ensure adherence to contractual SLAs, • Provide technical leadership across support tiers, • Contribute to best practice documentation and internal training The Technical Support Shift Leader will have an understanding and willingness to expand to expand their technical knowledge in: • Broadband technologies (ADSL, FTTC, FTTP, SOGEA), • LAN, WAN & SD-WAN networking, • Firewalls and security solutions, • Routing, BGP, MPLS, • WLAN and cellular networking, • VoIP and SIP telephony platforms, • CCNA, • SIP School SSCA

Technical Support Analyst Harrogate (Office-Based) Offering £27,000 - £31,000 Basic Salary plus Great Benefits Our client is a well-established and growing IT support business based in Harrogate, providing expert support across both on-premise and cloud-hosted systems. Currently recruiting a Technical Support Analyst to work with a diverse portfolio of clients, delivering reliable, responsive IT solutions and building long-term partnerships through excellent service and technical expertise. The successful Technical Support Analyst will provide first-line support to external customers requiring technical assistance. As the first point of contact, you will be responsible for handling inbound support requests, diagnosing and troubleshooting issues, providing support via phone and remote access. The Technical Support Analyst position is an excellent opportunity for someone with IT support experience who is keen to develop their technical skills further. Training support will be provided, including assistance in achieving Microsoft certifications. Technical Support Analyst - Key Responsibilities • Act as the first point of contact for customer technical support queries., • Communicate with customers to understand, diagnose, and resolve IT issues., • Provide initial troubleshooting and remote support., • Escalate complex issues to 2nd Line Support where necessary., • Accurately record all actions, updates, and resolutions within the ticketing system., • Work to defined SLAs and follow established workflows and processes., • Manage customer expectations and provide timely updates., • Prioritise workload effectively to meet agreed timescales. Technical Support Analyst – Ideal Skills & Experience • Previous experience in an IT support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements., • Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365., • Technically minded with strong troubleshooting and problem-solving skills., • Excellent communication skills — able to interpret and explain technical and non-technical information clearly., • Highly organised, able to manage and prioritise workload effectively., • Customer-focused with a professional and approachable manner. The Technical Support Analyst is offering £27,000 – £31,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of Technical Support Analyst. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency

2nd Line Support Engineer Harrogate Offering £33,000 – £38,000 Basic Salary plus Great Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service. 2nd Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. * Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. * Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365. * Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations. * Administering user accounts and permissions within Active Directory. * Deploying software and managing updates using SCCM. * Supporting Windows Server environments, including HP ProLiant server infrastructure. * Monitoring systems using PRTG and investigating alerts as required. * Configuring and maintaining network devices such as switches, routers and firewalls. * Reviewing system logs and network activity to identify potential issues. * Producing clear and accurate technical documentation. * Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements * Proven experience in a 2nd Line technical support role supporting B2B users. * Familiarity with ITIL processes would be advantageous. * Experience supporting Windows 11, and Windows Server 2019 and above. * Practical experience with Microsoft 365 and Azure. * Solid working knowledge of Active Directory, Remote Management and Security tools. * Good understanding of networking principles. * Experience supporting desktops, laptops, servers and associated peripherals. * Clear and professional communication skills. * Ability to manage and prioritise multiple support requests effectively. * A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire. The 2nd Line Support Engineer is offering £33,000 – £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency

RCSA Framework Implementation Consultant - Harrogate – Hybrid Job description BDO Regulatory Solutions are currently recruiting for a RCSA Framework Implementation Consultant to join our client, based in Harrogate We are offering an initial 4 – 6 week contract starting ASAP with an excellent day rate, employed via an Umbrella company. About the role: To design, develop and support the implementation of a robust and proportionate RCSA Framework. The consultant will work collaboratively with First and Second Line to establish a sustainable, repeatable, and embedded RCSA tool that helps strengthen the control assurance. Key responsibilities include; Assessment of the current control library environment. Design templates / tooling, scoring, and reporting outputs - Self-Certification regime. Second Line testing and reporting outputs. Update current Framework to reflect new approach. Preparation of supporting materials for training new way of working. Coaching and supporting risk and control owners through the self-assessment process. Develop a structured implementation roadmap and transition to BAU plan. Support internal audit engagement and preparation of Internal Audit documents where required.About you: Expert knowledge of RCSA methodologies and operational risk frameworks. Expert-level Microsoft 365 capability. Strong understanding of governance and control environments. Ability to design pragmatic, scalable frameworks. Skilled facilitator with strong stakeholder engagement capability. Ability to interpret and operationalise regulatory expectations. Clear, concise reporting capabilities. Demonstrable experience in implementing or significantly enhancing RCSA framework. Experience in a regulated environment. Experience working across 1st and 2nd Line functions. Experience embedding risk frameworks into BAU operations. Experience developing risk reporting and management information. Additional Information: Location: Harrogate – Hybrid Duration: 4 – 6 weeks Day Rate: Employed via an Umbrella company. Are you ready to join the team? Click on the link to apply

An independent (re)insurance broking firm headquartered in London is seeking a dedicated Support Analyst to join their IT support team. Candidates should have experience in a first/second line role, a good knowledge of Windows operating systems, and familiarity with Microsoft Office 365. The role in

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

Providing 2nd and 3rd line remote and on-site support. Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. Supporting a

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

Line Desktop Support and VIP End User Support. Desktop Support | VIP Support | End User Support. The successful candidate will act as a key point of contact for end users, providing technical support across.

A leading IT support company in the United Kingdom is seeking an experienced 2nd Line Technician to deliver exceptional customer service. Ideal candidates will have strong IT troubleshooting skills and experience in an IT customer service environment. The package includes a competitive salary, hybri

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Application Support Analyst 2nd and 3rd Line. Proven experience working in 1st and 2nd line support role.

A telecommunications provider in Harrogate seeks a Technical Support Analyst to join their 2nd Line Technical Support team. The role requires a technical mind-set and a willingness to learn. Familiarity with broadband technologies and VoIP solutions is advantageous.

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. You will be responsible for troubleshooting issues and f

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

You'll manage 2nd line technical cases, deliver outstanding customer experiences, and ensure the resolution of complex issues. A leading construction software company is seeking an experienced Technical Support Engineer to provide exceptional support for mission-critical software solutions. With at

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment. A reputable consulting firm is seeking an ICT B

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. Candidates should have IT support experience, particularly in an MSP setting, and possess strong troubleshooting skills across Windows and Microsoft 365. A leading IT support services provider in Greater

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields. The role involves troubleshooting te

The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection procedures. An education support organization is seeking an IT Support Technician to provide comprehensive IT support across multiple school sites in t

Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure

A recruitment agency is seeking a 2nd Line Support Engineer to join a supportive team in the Bristol area. An ideal candidate will have solid experience in a 2nd line role. This role involves troubleshooting and resolving technical issues across on-premises networks and cloud environments, focusing

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London. Candidates sh

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com

This role requires experience in providing 2nd line IT support and troubleshooting Windows systems. With a supportive team environment and flexible hours, this position offers an opportunity to thrive in a key role within the organization. The successful candidate will contribute to the efficiency o

ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. Line Technical Support Analyst. Help shape training guides, FAQs and support materials.

An international company is looking for an Application Support Analyst to manage 2nd and 3rd line support for their application portfolio in Peterborough. Candidates should have proven experience in a technical support role and familiarity with ITIL processes. The role offers a salary range of £35K

A technology recruitment agency in Greater London seeks an IT Support Analyst to provide exemplary technical support while managing a team of 2nd line support analysts. Previous experience in first and second-line support is essential, alongside strong troubleshooting and communication skills. The s

This is an excellent opportunity for someone with a background in 1st line and 2nd line technical support. Keywords: 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software. Position for a 2nd

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Provide 2nd line technical support within an MSP environment. Staffing and Recruiting and Technology, Information a

The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. Responsibilitie

The ideal candidate will have significant experience in IT support and customer service, a strong understanding of troubleshooting, and familiarity with Microsoft technologies. An IT services provider in Ringwood is seeking a skilled 2nd Line Technician to ensure excellent customer support. This rol

This role is ideal for someone who already has solid support experience and is ready to take ownership of more complex technical issues, while still delivering an exceptional end-user experience. You’ll be supporting a high-performing, professional user base, so strong communication skills and a c

The ideal candidate will manage users/groups in Active Directory and Azure AD and support Windows desktop and server operating systems. A recruitment firm is looking for an IT Support Technician (1st/2nd Line) in Peterborough. Applicants should be motivated and eager to further their career in IT su

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed. The successful candidate will ensure the smooth functioning of the Firm’s I. Required qualifications include an ITIL ce

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

A leading SaaS group in Greater London is seeking a 2nd Line Technical Support Analyst to resolve complex technical issues in a fast-growing payments platform. This hybrid role involves providing support for merchant environments and monitoring systems to ensure their stability. Ideal candidates hav

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. Ideal candidates will have experience in IT support and a desire to develop further. The role includes responding to service desk tickets, assisting with IT projects, and monitoring har

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

A leading consultancy organisation is seeking a 2nd Line Support Engineer in Salisbury to join their End User Services team. The ideal candidate will resolve incidents, complete user requests, and deliver project tasks while working with Service Desk and Level 3 teams. Essential skills include exper

A well established financial services business based in Central London is looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. Provide 2nd line support for endpoin

Ideal candidates will have 3-5 years of IT support experience, strong expertise in Microsoft 365 and Azure, as well as skills in PowerShell scripting. This role involves handling escalated technical issues, managing helpdesk tickets, and leading IT projects while mentoring junior staff. The position

A leading IT support company in the United Kingdom is seeking a 2nd Line Support Analyst to deliver advanced technical support for complex IT incidents. Candidates should have experience in 1st/2nd line support and the ability to articulate technical concepts to non-technical users. This is an oppor

A recruitment agency is seeking an experienced IT Specialist (2nd Line Support) to provide technical support at a busy manufacturing site in Greater Lincolnshire. The role involves delivering IT support, maintaining infrastructure, and ensuring excellent customer service. Ideal candidates have stron

The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365. The role involves providing technical support, managing IT cases, and maintaining systems in a fast-paced environment. A leading IT services provider is