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Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am – 4:00pm & Friday 8:00am – 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: • 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues, • Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure, • Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy, • Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration, • Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions, • Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales, • Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment, • User Support & Training: Provide guidance and in-class support to staff and students where required, • Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL • NVQ in ICT or equivalent qualification, or relevant practical experience, • Previous experience in IT support, infrastructure support or technical support roles, • Strong working knowledge of Microsoft Windows PC and Server operating systems, • Experience with Microsoft Active Directory and Group Policy, • Knowledge of cloud services such as Microsoft 365, • Understanding of network infrastructure, wireless networks and security solutions, • Experience installing, maintaining and troubleshooting hardware and software, • Full driving licence and access to own transport, • Ability to communicate effectively with both technical and non-technical users, • MCP, MCSA, MCSE or CompTIA A+ certification, • ITIL Foundation qualification or experience working within ITIL frameworks, • Knowledge of virtualisation technologies such as vSphere or Hyper-V, • Experience with backup and archiving solutions, • Experience supporting mobile device deployment including Apple and Android BENEFITS • Competitive rates of pay, • Professional development opportunities, • Career pathways across the organisation, • Teacher / Local Authority Pension Scheme, • Online retail discount, • Employee Assistance Programme, • Family Friendly policies to support family & carer commitments, • Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Job Description The Financial and Model Risk (FaM) function is an independent 2nd line Risk team reporting to the Chief Risk Officer.As trusted advisors to the 1st line of defence, we support risk-based decision-making by ensuring models across the Group are reliable, accurate and well controlled.T

A leading healthcare provider in Coventry is seeking a Technical Support Analyst to join its ICT Department. The role involves providing both hardware and software support to a vast user base within a large hospital setting. Responsibilities include desktop support across numerous desktops, utilizin

A leading education provider in Coventry is seeking a Technical Support Engineer / ICT Technician to deliver professional ICT services across schools.

As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microso

This full-time position offers a salary ranging from £26,243 to £29,838 per annum, along with various benefits including career development opportunities and competitive rates of pay. An educational IT services provider in Coventry is seeking a Technical Support Engineer / ICT Technician to delive

In this crucial role, you will monitor issues, provide 2nd line support for IT incidents, and perform system maintenance. A leading MSP provider in Coventry is looking for a Senior IT Support Engineer to enhance their service desk team. Candidates should have extensive knowledge of hardware, operati

Senior Moodle Developer (Full Stack / PHP) - 6 Month FTC - Hybrid 1 day a week, West Midlands £47,000 - £56,000 per annum SF Technology are supporting a leading UK Higher Education institution in the recruitment of a Senior Moodle Developer to join their Digital Learning team on a 6-month fixed-term contract. This is a hands-on, senior-level development role requiring strong experience in Moodle plugin development, integrations and enterprise-scale platform enhancement. The Role You will be responsible for the ongoing development, integration and optimisation of a large-scale Moodle environment within a complex Higher Education setting. Key responsibilities: Developing and maintaining custom Moodle plugins Building and supporting deep Moodle integrations (REST APIs, LTI, data exchange) Enhancing performance through logging, caching and clean code practices Supporting Echo360 and related learning technologies Providing senior-level troubleshooting (2nd/3rd line support) Collaborating with internal developers and technical stakeholders Contributing to continuous improvement and technical best practice This role requires someone who can operate independently and deliver high-quality, scalable solutions. Essential Experience Proven hands-on Moodle development experience Moodle plugin development (build or significant customisation) Strong PHP development skills REST API design and implementation experience JavaScript, CSS and front-end development capability Experience working with integrations across multiple systems Linux command line familiarity Higher Education experience is highly desirable. Working Arrangement 1 day a week on site West Midlands University 6-month fixed-term contract Pro rata salary Immediate start preferred Due to the specialist nature of this role, we are particularly keen to speak with developers who can demonstrate deep Moodle plugin and integration expertise. Apply via SF Technology for a confidential discussion

Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am – 4:00pm & Friday 8:00am – 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: • 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues, • Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure, • Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy, • Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration, • Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions, • Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales, • Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment, • User Support & Training: Provide guidance and in-class support to staff and students where required, • Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL • NVQ in ICT or equivalent qualification, or relevant practical experience, • Previous experience in IT support, infrastructure support or technical support roles, • Strong working knowledge of Microsoft Windows PC and Server operating systems, • Experience with Microsoft Active Directory and Group Policy, • Knowledge of cloud services such as Microsoft 365, • Understanding of network infrastructure, wireless networks and security solutions, • Experience installing, maintaining and troubleshooting hardware and software, • Full driving licence and access to own transport, • Ability to communicate effectively with both technical and non-technical users, • Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE • MCP, MCSA, MCSE or CompTIA A+ certification, • ITIL Foundation qualification or experience working within ITIL frameworks, • Knowledge of virtualisation technologies such as vSphere or Hyper-V, • Experience with backup and archiving solutions, • Experience supporting mobile device deployment including Apple and Android BENEFITS • Competitive rates of pay, • Professional development opportunities, • Career pathways across the organisation, • Teacher / Local Authority Pension Scheme, • Online retail discount, • Employee Assistance Programme, • Family Friendly policies to support family & carer commitments, • Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

This is an excellent opportunity for someone with a background in 1st line and 2nd line technical support. Keywords: 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software. Position for a 2nd

The ideal candidate should have at least 3 years of IT support experience and possess strong problem-solving skills. A reputable IT services company is looking for an experienced 1st/2nd Line IT Support Analyst to join its team based in Stratford upon Avon. The role involves providing daily IT suppo

A global consulting firm in Greater London is seeking a 2nd Line IT support specialist to join their On-site Technology Support team. The candidate will resolve incidents related to software and hardware, document actions in ServiceNow, and provide top-notch client service. This role requires strong

We’re looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high‑performing technology. Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collab

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

The position requires at least 5 years of IT experience, focusing on 2nd line support for Windows environments and cloud technologies. A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support. Join their London office to enhance IT service opera

A prestigious legal institution in Greater London is seeking an IT Support Technician to provide technical assistance to staff, maintain infrastructure, and support IT projects. The role requires a minimum of two years' experience in IT support, strong knowledge of technologies such as Intune and VM

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and

The successful candidate will have strong 2nd line support experience, a solid understanding of Windows environments, and the readiness to travel across the UK. A UK-based recruitment agency is looking for a 2nd Line IT Support Engineer to join their team in Blackburn. This office-based role involve

The team is hiring a 2nd Line IT Engineer to support a wide range of clients and technologies across networking, Microsoft ecosystems, and project delivery. Provide 2nd Line support for end-users via phone, remote tools, and on-site visits. Backed by one of London’s most ambitious fibre infrastruc

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

The ideal candidate will have proven experience in application support, strong SQL knowledge, and the ability to collaborate effectively with users and IT teams. This role involves supporting and maintaining critical applications used across clinical environments. A growing healthcare organisation s

Candidates should have a proven track record in IT Support and a solid understanding of Microsoft tools such as Windows Server and Active Directory. This role involves managing 2nd and 3rd Line support requests autonomously while making contributions to ongoing projects. Additional benefits include

The role involves providing both 1st and 2nd line support, managing various technologies including Microsoft Office 365 and helpdesk systems. A leading international company in Greater London is seeking a Service Desk Analyst to deliver technical support to users. The ideal candidate should have str

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. The role involves providing high-quality technical support across Microsoft 365, Windows 10/11, Intune, Azure, and more. You will help diagnose issues and troubleshoot problems while supporti

A recruitment agency is seeking an experienced IT Specialist (2nd Line Support) to provide technical support at a busy manufacturing site in Greater Lincolnshire. The role involves delivering IT support, maintaining infrastructure, and ensuring excellent customer service. Ideal candidates have stron

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

Solid understanding of: Azure identity, access, and resource management; Microsoft 365 administration; Intune / Endpoint Manager; Networking fundamentals (VPN, DNS, DHCP, routing, switching); Experience supporting Windows operating systems and devices; Working knowledge of PowerShell for administrat

Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. Experience supporting Windows 11, and Windows Server 2019 and above. The successful candidate will be responsible for providing reliable and efficient technical supp

If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst,

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A salary range of £28,000-£30,000 is offered, along with professional development opportunities and a hybrid work model af

The candidate will provide technical support to B2B clients, responding to queries and resolving issues with hardware, software, and networking. A well-established IT services provider based in Harrogate is seeking an experienced 2nd Line Support Engineer. Offering a salary between £33,000 and £38

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields. The role involves troubleshooting te

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications. The ideal candidate brings strong communication skills, ITIL knowledge, and the ability to collaborate effectively with stakeholders in

Providing 2nd and 3rd line remote and on-site support. Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. Supporting a

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London. Candidates sh

A leading IT support company in the United Kingdom is seeking an experienced 2nd Line Technician to deliver exceptional customer service. The package includes a competitive salary, hybrid working arrangements, ongoing training, and benefits such as private medical insurance and profit sharing. Ideal

A recruitment agency is seeking a 2nd Line Support Engineer to join a supportive team in the Bristol area. An ideal candidate will have solid experience in a 2nd line role. This role involves troubleshooting and resolving technical issues across on-premises networks and cloud environments, focusing

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. You will be responsible for troubleshooting issues and f

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment. A reputable consulting firm is seeking an ICT B