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Network Engineer Coventry £30k - £35k + Benefits I am recruiting in Coventry for a Network Engineer who will be responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high- availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Network Engineer Key Responsibilities: • Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes, • Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation, • Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD-WAN, and datacenter networks, • Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance, • Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing, • Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities, • Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure, • Ensure all network services and changes comply with security policies, ITIL processes, and documented standards, • Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles, • Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues, • Produce and maintain high-quality technical documentation, standards, and knowledge transfer materials, • Contribute to continual service improvement, technology lifecycle planning, and operational best practice, • Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching, • Hands-on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE), • Hands-on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD-WAN, • Experience supporting WLAN, VPNs, firewalls, and modern network security practices, • Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting, • Strong troubleshooting and analytical skills with a structured, methodical approach, • Experience maintaining secure, standardised, and well-documented environments, • Proven experience in 2nd line (or higher) network engineering roles supporting multi-site or business-critical environments, • Demonstrated experience delivering operational change, incident resolution, and service improvement, • Experience working with multiple suppliers and internal stakeholders, • Understanding of service management, reporting, and operational KPIs, • Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments, • Confident verbal and written communicator with both users and colleagues, • Self-motivated, disciplined, and able to prioritise workload effectively, • Calm and professional when working in a fast-paced environment, • Willingness to research innovative technologies and propose effective solutions, • Strong team player with a collaborative mindset, • Strong stakeholder management skills, able to operate effectively from front-line teams to senior leadership, • Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiences, • Analytical and structured problem-solving approach, particularly under pressure during major incidents, • Agile mindset with experience of Agile project and programme delivery methodologies, • Strong decision-making capability, with commercial awareness and financial literacy, • ITIL Framework, • Quality (ISO 9001), • Information Security (ISO 27001), • Cyber essentials & Cyber essentials +

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (30K-£38K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-38K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engine

Network Engineer Coventry £30k - £35k + Benefits I am recruiting in Coventry for a Network Engineer who will be responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high‑ availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Network Engineer Key Responsibilities: Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD‑WAN, and datacenter networks Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first‑line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues Produce and maintain high‑quality technical documentation, standards, and knowledge transfer materials Contribute to continual service improvement, technology lifecycle planning, and operational best practice Act as a technical escalation point and support or mentor engineering colleagues where requiredNetwork Engineer Skills & Capabilities: Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching Hands‑on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE) Hands‑on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD‑WAN Experience supporting WLAN, VPNs, firewalls, and modern network security practices Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting Strong troubleshooting and analytical skills with a structured, methodical approach Experience maintaining secure, standardised, and well‑documented environments Ability to work effectively across operational support and project delivery activitiesNetwork Engineer Experience & Knowledge: Proven experience in 2nd line (or higher) network engineering roles supporting multi‑site or business‑critical environments Demonstrated experience delivering operational change, incident resolution, and service improvement Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL‑aligned environments Experience contributing to secure, resilient, and supportable network designsNetwork Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues Self‑motivated, disciplined, and able to prioritise workload effectively Calm and professional when working in a fast‑paced environment Willingness to research innovative technologies and propose effective solutions Strong team player with a collaborative mindset Strong stakeholder management skills, able to operate effectively from front‑line teams to senior leadership Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non‑technical audiences Analytical and structured problem‑solving approach, particularly under pressure during major incidents Agile mindset with experience of Agile project and programme delivery methodologies Strong decision‑making capability, with commercial awareness and financial literacy Ability to manage risk, balance competing priorities and deliver outcomes in pressured environmentsNetwork Engineer Compliance: ITIL Framework Quality (ISO 9001) Information Security (ISO 27001) Cyber essentials & Cyber essentials + Environmental Management (ISO 14001 / ESG)Services advertised by Gold Group are those of an Agency and/or an Employment Business. 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This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. You will provide second-line support for the client's POS software, managing cases from initial contact throug

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Handle IT support queries both on-site and remotely. IT Support Engineer (2nd/3rd Line).

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Desk organi

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

Evolution Funding Ltd seeks a skilled 2nd line Application Support Specialist in the UK. Candidates should have experience in technical support, strong knowledge of ITSM frameworks, and familiarity with Microsoft Azure. Responsibilities include timely incident resolution, leading transitions of appl

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. The ideal candidate will have a technology-related qualification, strong IT skills, and excellent problem-solving abilities. You will manage support tickets, resolve technica

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Install, configure and maintain Windows desktops, servers and applications. Good understanding o

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Understanding of networking fundamentals.

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Investigate and resolve network incidents,

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

This permanent, full-time position involves providing high-quality technical support, mentoring other IT staff, and managing various IT systems and devices. Ideal candidates will have considerable experience in IT support, strong knowledge of Microsoft technologies, and excellent customer service sk

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join

Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enforcement and deployment across a multi-site environment. Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hard

You’ll also likely have:* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users,* Proficiency in documenting processes and creating clear, user-friendly guides for both 1st and 2nd Line Support tasks,* Ability to identify trends

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autopilot, and Microsoft Azure administration. Provide 2nd line support for escalated incidents and service requests, particularly those rel

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support. Additional skills in

The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives. A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. Essential skills include ex

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. A growing IT company in Hertfordshire is seeking a 2nd Line IT E

A dynamic IT support company is seeking a 2nd Line IT Support Engineer to provide technical support in an expanding team. The role involves troubleshooting across Microsoft Windows, Microsoft 365, and Azure cloud services. With a starting salary of £32,000, plus up to £8,000 bonus and benefits, th

Building Design Partnership Limited is seeking a 2nd Line Engineer to join their Operations Support team. BDP offers a supportive working environment with a focus on personal and professional development, as well as a competitive benefits package, including private medical insurance and a hybrid wor

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com

Telstra is seeking a professional for 2nd Line Support in Greater London, focusing on their Internet Delivery Network and associated technologies. Candidates should be knowledgeable in IP technologies and broadcast standards. The role requires strong technical skills, a calm approach in live environ

Ideal candidates will have experience in IT support, strong knowledge of server and networking environments, and excellent troubleshooting and communication skills. In this role, you will diagnose and resolve complex technical incidents, support various infrastructure environments, and mentor junior

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

Responsibilities include troubleshooting both Windows and macOS issues, managing Microsoft 365 environments, and maintaining documentation. Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated se

This role involves managing helpdesk queries, administering users in Active Directory, and assisting with system maintenance, while also developing towards 2nd Line responsibilities. Candidates should possess strong troubleshooting skills and a willingness to learn. Smart Payment Technologies is loo

Wabsys is looking for an experienced IT Support Engineer to deliver 2nd/3rd line IT support across a range of clients. Candidates should have strong IT support experience, especially with Microsoft 365 and Azure. A salary between £35,000 and £40,000 is offered, along with a pension scheme, healthc

The ideal candidate will have experience in network support, solid understanding of routing and switching fundamentals, and exposure to BGP and OSPF. Hamilton Barnes Associates Limited is seeking a Network Support Engineer to provide 1st and 2nd line support across enterprise environments. The salar

The role involves 2nd to 3rd Line Support functionality, offering development opportunities in a supportive environment. Responsibilities include assisting with Power BI integration, logging support tickets, and ensuring high standards in technical implementations. Candidates should have strong know

This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of ser

This role requires delivering premium 2nd line IT support in a fast-paced environment, communicating effectively with users at all levels. Ideal candidates should possess ITIL v3 Foundation and excellent communication skills, along with a proactive attitude. IT Support Analyst to join a luxury fashi