2nd line support jobs in HertfordCreate job alerts

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: • Logging all actions and ensuring accurate documentation in ConnectWise., • Answering calls and delivering excellent customer service at all times., • Meeting individual and team KPI targets in line with Service Desk goals., • Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required., • Managing and maintaining IT Glue documentation for customers and internal use., • Collaborating with the Sales team to provide solutions and recommendations., • Supporting hosted environments and local infrastructure for clients., • Diagnosing and resolving technical issues for clients and internal teams., • Assisting in small to medium-sized IT projects as directed by the Service Desk Manager., • Applying security updates and system upgrades for clients and internal systems., • Setting up and configuring core servers for clients and internal use., • Ensuring software licensing records are maintained., • 12+ months experience in a helpdesk or IT support role., • Experience with Windows 10/11 managed support., • Printer and server management (2016/2019)., • Management of domains/DNS (GoDaddy, 123 Reg, etc.)., • Office 365 Admin Centre / Exchange experience., • SharePoint, OneDrive, and Teams support., • Networking (DNS, DHCP, TCP/IP)., • 2+ years of experience in an MSP environment., • Hyper-V / VMware., • VOIP telephony support (3CX, Horizon)., • Remote Desktop solutions (Azure WVD, RDS)., • MDM solutions (Intune, Hexnode, etc.).

Senior IT Technician - MSPHertford | 3 Days Onsite, 2 WFH£32,500-£37,500 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. What You'll Be Doing: • Deliver 2nd/3rd line support across client systems-remotely and onsite., • Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365., • Configure and manage virtualised environments (Hyper-V, VMware)., • Perform server patching, system updates, and software rollouts., • Support LAN/WAN setups, VPNs, and network infrastructure., • Maintain IT security, backups, and disaster recovery solutions., • Assist with infrastructure upgrades and new tech implementations., • Maintain accurate technical documentation and asset records., • Provide guidance on cybersecurity and IT best practices.What You'll Bring:, • Proven experience in a 2nd/3rd line support role within an MSP., • Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms., • Solid understanding of networking (TCP/IP, DNS, DHCP, VPN)., • Familiarity with backup solutions, RMM tools, and IT security practices., • Excellent troubleshooting and communication skills., • Ability to work independently and manage multiple priorities., • Full UK driving licence and access to a vehicle., • Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.What's on Offer:, • Salary up to £37,500 (depending on experience), • Hybrid working: 3 days in the office, 2 days from home, • 25 days holiday + bank holidays, • Healthcare scheme membership, • Pension scheme, • Ongoing training and certification support Interested? Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. Key words: Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, Hertford, Hertfordshire, Welwyn garden city, luton, stevenage, enfield, barnet Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

ICT Field Support Engineer (Hoddesdon HQ + Site Travel) Company Car + Fuel Card We are currently recruiting for an ICT Field Support Engineer to join a well-established and growing firm. This role is split between office and field work, with approximately 50% of your time based in the Hoddesdon office and 50% travelling to sites across the South East. You will be responsible for supporting site setups, troubleshooting technical issues, and ensuring smooth IT operations across multiple locations Key Responsibilities • Provide on-site and remote IT support across multiple sites, • Support Microsoft 365 and Windows 10/11 environments, • Manage and support mobile devices using Intune, • Autopilot builds and device provisioning, • Configure and support Switches and Routers, • Deliver break/fix support across hardware, software, and network issues, • Administer users and permissions via Active Directory Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy

1st/2nd Line IT Support Engineer required by our market leading client based in Broxbourne, Hertfordshire. The successful candidate will be responsible for delivering high-quality 1st and 2nd line IT support across the organisation, ensuring users receive efficient, professional, and timely technical assistance. The role focuses on incident management, technical troubleshooting, endpoint support, and Microsoft 365 administration. The position is well suited to a hands-on IT Support Engineer who enjoys problem solving, structured fault resolution, and working within modern Microsoft technologies. Key Responsibilities • Act as the first point of contact for IT support queries across the business, • Triage, prioritise, and resolve incidents in line with SLAs and business impact, • Provide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripherals, • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint, • Manage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional Access, • Deploy and manage devices using Microsoft Intune / Endpoint Manager, • Support endpoint security using Microsoft Defender and ensure patch compliance, • Carry out joiners, movers, and leavers processes, • Assist with system updates, patching, and vulnerability remediation, • Maintain accurate IT asset records, documentation, and knowledge base articles, • Escalate complex issues where required while maintaining ownership through to resolution, • Support telecoms provisioning and user/device administration Essential: • Experience in an IT Support, Helpdesk, or Desktop Support role, • Strong knowledge of Windows desktop environments, • Experience supporting Microsoft 365, • Good understanding of Active Directory / Entra ID, • Exposure to Microsoft Defender or similar endpoint security tools, • Basic networking knowledge, • Strong troubleshooting and customer service skills What’s on Offer • £ p/a, • Excellent benefits package, • Modern Microsoft-first IT environment, • Exposure to cloud, security, and endpoint technologies, • Strong career progression into senior IT or infrastructure roles, • This is a fully onsite role (5 days per week), • Occasional travel to other UK sites may be required, • A great opportunity for a proactive IT Support Engineer looking to develop within a dynamic environment

As an IT Service Analyst, you will be part of a dedicated Service Desk team providing 1st and 2nd line technical support to employees across the organisation. The role will involve working on a rota to ensure consistent Service Desk coverage, managing incidents through to resolution, escalating wher

Line IT Engineer, up to £40,000 per annum, Hertfordshire. We are seeking a hands‑on 2nd Line IT Support Engineer to join a growing IT function based in Hertfordshire. Proven experience in 2nd Line IT Support.

Location: Welwyn Garden City, AL7 Salary: £28,000 Working Hours: Monday- Friday (9am-5pm) Job Code: MJ2243 Administrator Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison & Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients. As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you. Key Responsibilities: • Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email., • Liaising with network providers to troubleshoot and resolve technical issues., • Managing supplier relationships to obtain quotes and handle general enquiries., • Processing new orders and contracts for mobile and fixed-line services., • Assisting the sales team with administrative support and client coordination., • Handling general office administration, including keeping internal databases accurate and up to date., • Creating monthly and custom client reports using Excel. The successful candidate will have: • A background in office-based customer service, with a track record of supporting clients effectively., • High standards of accuracy and a friendly, professional manner when handling phone calls., • The ability to tackle tricky problems and use their initiative to find creative solutions., • Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook)., • Technical experience or a strong willingness to learn, as you will be trained to provide technical support. Benefits: • 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year, • Employee Benefits portal, • Free on-site parking, • Company pension, • Company performance bonus, • Personal development opportunities ***Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

Investigate and resolve network incidents, outages, and performance degradations in line with SLA targets. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Proven experience in a 2nd line network support / NOC / MSP environment.

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Strong hands‑on experience supporting Mac devices and MacOS environments. Our client offers ongoing training and development, a supportive team culture and career opportunities.

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. You will work across Microsoft technologies, networking, firewalls, and endpoint management, with

A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. You will be responsible for resolving issues, improving services, and providing

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Install, configure and maintain Windows desktops, servers and applications. Good understanding o

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. You will manage support tickets, resolve technical issues, and collaborate with specialists. The ideal candidate will have a technology-related qualification, strong IT skill

Ideal candidates will have considerable experience in IT support, strong knowledge of Microsoft technologies, and excellent customer service skills. This permanent, full-time position involves providing high-quality technical support, mentoring other IT staff, and managing various IT systems and dev

Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line). A team mindset and a genuine interest in growing your technical skills.

Candidates should possess strong Microsoft365 and Apple Mac support skills and have at least 3 years of experience in a technical support role. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a sal

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

We are committed to being an employer of choice and offer a competitive remuneration and benefits package that includes an employee profit share scheme, tax‑efficient smart benefits, private medical insurance, life insurance, long‑term sickness insurance, interest‑free season ticket loans, hea

This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especial

The candidate will provide second-line support for POS software, resolving customer queries via calls and emails. A leading technology solutions provider seeks a Customer Support Analyst/2nd Line Technical Support in Eastleigh/Southampton on a temporary basis. Requires 2+ years of experience in tech

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A leading technology services provider is seeking an Application Support Engineer in Greater London. You will provide technical support for critical applications, manage incident responses, and collaborate with IT teams. The ideal candidate should have 2-3 years of experience, particularly with Busi

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint. I am suppor

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. Required is 3+

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives. A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. Essential skills include ex

You’ll also likely have:* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users,* Proficiency in documenting processes and creating clear, user-friendly guides for both 1st and 2nd Line Support tasks,* Ability to identify trends

Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365. We are seeking a skilled and IT Technical 2nd Line Engineer with experience on automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autop

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

The role involves 2nd to 3rd Line Support functionality, offering development opportunities in a supportive environment. Responsibilities include assisting with Power BI integration, logging support tickets, and ensuring high standards in technical implementations. Candidates should have strong know

This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of ser

This role involves managing helpdesk queries, administering users in Active Directory, and assisting with system maintenance, while also developing towards 2nd Line responsibilities. Candidates should possess strong troubleshooting skills and a willingness to learn. Smart Payment Technologies is loo

Responsibilities include troubleshooting both Windows and macOS issues, managing Microsoft 365 environments, and maintaining documentation. Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated se

The ideal candidate will have experience in network support, solid understanding of routing and switching fundamentals, and exposure to BGP and OSPF. Hamilton Barnes Associates Limited is seeking a Network Support Engineer to provide 1st and 2nd line support across enterprise environments. The salar

Wabsys is looking for an experienced IT Support Engineer to deliver 2nd/3rd line IT support across a range of clients. Candidates should have strong IT support experience, especially with Microsoft 365 and Azure. A salary between £35,000 and £40,000 is offered, along with a pension scheme, healthc

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. A growing IT company in Hertfordshire is seeking a 2nd Line IT E