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Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

A children's palliative care provider in Walsall is seeking an ICT Systems & Network Administrator to support ICT services and manage infrastructure.The ideal candidate will have extensive experience in systems administration and relevant technical qualifications.Responsibilities include maintaining

A well-established engineering company near Willenhall is seeking an IT Technician to oversee their IT systems and assets. The role involves maintaining infrastructure, ensuring high system availability, and providing 2nd/3rd line support. This permanent position offers a salary up to £45,000 p.

Senior IT Technician Location: Wolverhampton + Other local site Salary: £38,000 - £45,000 Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays) The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites. This is a hands-on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects. Key Responsibilities Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments. Ensure high levels of system availability, performance and resilience. Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation. Maintain and test backup and disaster recovery processes. Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues. Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online. Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity. Support and optimise ERP/MRP systems and related manufacturing integrations. Manage third-party IT providers, licensing and hardware procurement. Lead and deliver IT projects such as migrations, network refreshes and system upgrades. Maintain accurate IT documentation including asset registers, network diagrams and policies. Support and train users while promoting structured ticketing and digital best practice. Essential Requirements Minimum 5 years' experience in hands-on IT infrastructure roles At least 2 years in a senior or lead IT capacity Strong experience with Windows 10/11 environments Experience administering Microsoft 365 Knowledge of Active Directory and Azure AD Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) Experience with endpoint security, patching and remote support tools Full UK driving licence and willingness to travel between sites Desirable CompTIA Network+ or Security+ ITIL Foundation Experience with Cyber Essentials Plus or ISO 27001 frameworks Backup and virtualisation platforms such as Veeam, VMware or Hyper-V Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage) Experience delivering IT infrastructure projects The Ideal Candidate The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders. This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment. Apply today with The Best Connection to learn more about this opportunity. The Best Connection is acting as an Employment Agency in relation to this vacancy

Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you’ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have: Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You’ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Due to the number of applications, we can only respond to candidates who have matched the skills a

ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. Line Technical Support Analyst. Help shape training guides, FAQs and support materials.

The ideal candidate will manage users/groups in Active Directory and Azure AD and support Windows desktop and server operating systems. A recruitment firm is looking for an IT Support Technician (1st/2nd Line) in Peterborough. Applicants should be motivated and eager to further their career in IT su

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A well established financial services business based in Central London is looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. Provide 2nd line support for endpoin

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A leading IT support company in the United Kingdom is seeking a 2nd Line Support Analyst to deliver advanced technical support for complex IT incidents. Candidates should have experience in 1st/2nd line support and the ability to articulate technical concepts to non-technical users. This is an oppor

Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers. We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). Documenting all actions on the ticket in Servic

This hybrid role involves providing remote and onsite support, managing service desk tickets, and assisting with project delivery across Microsoft 365 and networks. The ideal candidate has strong troubleshooting skills, a proven background in IT support, and a valid UK driving license. A leading rec

A technology recruitment agency in Greater London seeks an IT Support Analyst to provide exemplary technical support while managing a team of 2nd line support analysts. Previous experience in first and second-line support is essential, alongside strong troubleshooting and communication skills. The s

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

We are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation. Deliver 2nd line support for hardware, software, and network issues. The ideal candidate will come from an existing 2nd line role within an organisation or MSP.

An independent (re)insurance broking firm headquartered in London is seeking a dedicated Support Analyst to join their IT support team. Candidates should have experience in a first/second line role, a good knowledge of Windows operating systems, and familiarity with Microsoft Office 365. The role in

Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. Line IT Support Engineer – Rochester - £32,000 + Great Opportunity!. I am representing a client based in Rochester who are looking to expand their team! This position comes as part of their grow

The ideal candidate will have significant experience in IT support and customer service, a strong understanding of troubleshooting, and familiarity with Microsoft technologies. An IT services provider in Ringwood is seeking a skilled 2nd Line Technician to ensure excellent customer support. This rol

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

A leading telecommunications company in Greater London is seeking a Broadcast Support Engineer to provide 2nd Line Support for their networks. This position promises opportunities for growth and a supportive work culture. The ideal candidate will diagnose technical issues during live events, collabo

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. Ideal candidates will have experience in IT support and a desire to develop further. The role includes responding to service desk tickets, assisting with IT projects, and monitoring har

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal. Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.

Ideal candidates should have a solid understanding of computing, a background in computer science, and a willingness to learn PowerShell and cloud technologies. In this role, you will provide meaningful 1st and 2nd line support for internal users, gaining valuable experience in a modern IT setup. A

Diagnose and resolve 2nd line support issues. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. They're a young and ambitious firm who are certainly no longer a "start-up", having built and

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Deliver expert 2nd line technical support across

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. Diagnose and resolve 2nd line suppor

Responsibilities include providing 2nd Line Support and troubleshooting during live events. The ideal candidate has strong technical skills and a thorough understanding of broadcast technology. A leading telecommunications company is seeking a Broadcast Support Engineer in Greater London.

Desktop/Systems Engineer - Virtualisation - Azure - Networks - IT Support - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-37,000 per annum. You will be working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are ab

A dynamic payments platform in the UK is seeking a 2nd Line Technical Support Analyst to provide critical support for live merchant environments. The ideal candidate will work independently and possess strong communication skills alongside knowledge of payment solutions. This hybrid role involves tr

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A Managed Service Provider is looking for a 2nd line IT Engineer in London. The ideal candidate will have at least 3 years of IT service desk experience, expertise in Microsoft and Google environments, and a proactive approach to resolving issues. You will provide exceptional IT support and focus on

A prominent service provider in Greater London is looking for a Service Desk Analyst to provide 1st and 2nd line technical support for hardware and software issues. Candidates should possess experience with client operating systems, helpdesk systems, and excellent customer service skills. The role e

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. Candidates should have proven experience in IT support and strong troubleshooting skills. A recruitment agency i

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our core services include support desk, on-site

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

A leading consultancy organisation is seeking a 2nd Line Support Engineer in Salisbury to join their End User Services team. The ideal candidate will resolve incidents, complete user requests, and deliver project tasks while working with Service Desk and Level 3 teams. Essential skills include exper

Ideal candidates will have 3-5 years of IT support experience, strong expertise in Microsoft 365 and Azure, as well as skills in PowerShell scripting. This role involves handling escalated technical issues, managing helpdesk tickets, and leading IT projects while mentoring junior staff. The position

A global technology services provider is searching for an experienced Desktop Support Engineer / VIP Support Analyst to provide onsite 2nd Line Support in South West London. The work environment is fast-paced, demanding professionalism in delivering support to both standard users and senior stakehol

A leading space technology company is seeking a 2nd Line IT Support Engineer to enhance its IT operations. This role involves troubleshooting complex issues across various operating systems and applications, improving automation and self-service processes, and managing IT assets. Ideal candidates wi

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on‑site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will ac

Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinical environments. A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve appl

A leading IT support company in Greater London is looking for a 2nd Line Support Engineer to provide exemplary technical support to internal colleagues. You'll need substantial experience in 1st and 2nd line support and effective troubleshooting skills. Proactive problem-solving and effective interp

This Onsite IT Support Engineer / 2nd Line Desktop Support Technician role requires a proactive, customer‑focused individual who enjoys working directly with end users, managing competing priorities, and acting as a visible ambassador for the onsite support service. If you’ve also worked in the