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3 Line Support Engineer Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth. Responsibilities Provide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability, and adherence to security best practices. Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise servers. Support infrastructure projects such as cloud migrations, network upgrades, and system integrations. Configure and maintain networking equipment (firewalls, switches, routers, and wireless networks). Administer user access, permissions, and security configurations via Azure AD and Entra ID. Manage device provisioning and endpoint compliance using Intune and Endpoint Manager. Maintain and test backup, disaster recovery, and business continuity systems (e.g., Veeam, cloud backup). Support compliance with Cyber Essentials and other information security standards. Implement and manage security tools such as MFA, conditional access, and email/web filtering. Ensure patching, updates, and antivirus systems are current and effective. Experience needed Minimum 5 years' experience in IT support, including significant 3rd line and project-based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD / Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-company environments. Solid troubleshooting and problem-solving skills across infrastructure, networking, and user endpoints. Excellent communication and stakeholder management skills. Proactive, self-driven, and adaptable approach to work. Analytical and methodical approach to problem-solving. Strong attention to detail and accuracy. Excellent time management and prioritisation skills. Ability to work collaboratively within a team and independently when required. Customer-focused, with a commitment to continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Network Engineer • Excellent opportunity to join a growing technology organisation delivering large-scale ISP and data centre services across multiple countries., • Full-time, permanent role focused on network operations, troubleshooting, and infrastructure support within a high-availability environment., • Hands-on position working across routers, switches, firewalls, and Linux-based systems, with exposure to automation tools and modern network practices., • Hybrid role based in Sheffield with occasional travel to data centres or exchange sites., • To apply, please email Who is the client? Our client is an established technology provider delivering connectivity and infrastructure services to hundreds of thousands of users across multiple countries. They are known for operating at scale within ISP and data centre environments, with a strong focus on reliability, performance, and continuous improvement. Due to ongoing growth, they are expanding their network team and are looking for a Network Engineer to support and optimise their core infrastructure. What will you be doing? As a Network Engineer, you'll be responsible for supporting the day-to-day operation of core network infrastructure, ensuring performance, reliability, and availability across a large-scale environment. You'll monitor, maintain, and troubleshoot routers, switches, and firewalls, resolving escalated issues and implementing configuration changes in line with best practice. The role also involves supporting new site deployments and contributing to network performance analysis and capacity planning. Alongside operational responsibilities, you'll have the opportunity to get involved in automation initiatives, working with tools such as Python, Ansible, or Terraform to improve efficiency and scalability. You'll collaborate closely with support teams, senior engineers, and wider technology functions to ensure seamless service delivery. What will you need? • Solid understanding of networking principles (TCP/IP, DNS, DHCP), • Hands-on experience with routers, switches, and firewalls, • Strong Linux skills, • Experience within a technical support or network support environment, • Proven troubleshooting and problem-solving ability, • Experience supporting or resolving escalated issues (1st/2nd line), • Strong communication and organisational skills What would be desirable? • Experience with Python or other scripting/automation tools, • Familiarity with Ansible, Terraform, or infrastructure-as-code, • Knowledge of routing protocols such as OSPF or BGP, • Experience with network monitoring tools (Grafana, Nagios, LibreNMS), • Background in ISP, NOC, or data centre environments, • Exposure to network OS such as Arista EOS or MikroTik RouterOS, • Previous on-call or incident response experience The Package • £33,000-£38,000 salary (DOE), • On call allowance, • Hybrid working model, • Bonus scheme (profit share), • Birthday day off, • Flexible holiday scheme, • Ongoing technical development and training, • Opportunity to work within a large-scale, high-performance network environment To Apply… Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - Network Engineer, Network Support Engineer, NOC Engineer, TCP/IP, DNS, DHCP, Routing & Switching, Firewalls, Linux, ISP, Data Centre, Automation, Python, Ansible, Terraform, Networking Infrastructure

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: • 2+ years’ IT support experience, • Strong knowledge of Windows and Microsoft 365, • Understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience with remote support tools What’s on offer: • Competitive salary, • Hybrid working, • Training and development, • Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Second Line Support Engineer - Sheffield - £32,000 - Onsite We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team. This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects. What you’ll be doing: • Handling escalated incidents and service requests as part of the 2nd line support team., • Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure., • Managing user accounts, permissions, and email systems (M365/Exchange) ., • Providing remote support, with occasional visits to client sites., • Diagnosing and resolving hardware, software, and basic networking issues., • Supporting IT projects, including system upgrades and migrations. What we’re looking for: • Strong knowledge of Microsoft 365 and Windows systems., • A hands-on, problem-solving mindset with a willingness to learn., • Someone who thrives in a varied and busy role. What’s on offer: • 25 days holiday plus bank holidays., • Pension scheme., • Ongoing training, mentoring, and career development.

IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engine

Project Engineer - Sheffield Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. • Excellent opportunity to join a growing managed IT services division within an established organisation., • Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support., • Hands-on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure., • Salary range £30,000-£35,000 with clear progression opportunities and ongoing training., • To apply, please email Who is the client? Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast-paced, multi-customer environment, with a strong focus on service quality, customer experience, and continuous improvement. What will you be doing? In this role, you'll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You'll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently. Alongside onboarding, you'll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You'll liaise with third-party vendors, maintain accurate documentation, and proactively identify improvements across customer systems. What will you need? • Experience in a 2nd / 3rd line IT support role (MSP or multi-client environment preferred), • Strong hands-on experience with Microsoft 365 and Azure / Entra ID, • Experience with onboarding, migrations, or project-based work, • Solid Windows Server and core infrastructure troubleshooting skills, • Good networking knowledge (DNS, DHCP, VPNs), • Strong problem-solving ability and attention to detail, • Confident communication skills with non-technical users, • Ability to manage multiple tasks and work independently What would be desirable? xrnqpay • Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis), • Familiarity with cloud-based VoIP platforms, • Experience supporting remote users and office networks, • Understanding of cyber security best practices and endpoint protection, • Exposure to ITIL frameworks and ticketing systems, • Experience delivering user training or knowledge sharing To Apply Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems

Application Support Analyst - Microsoft Dynamics 365 - Eco Services Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Role Snapshot: Salary: to £45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills.Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. xrnqpay Call Experis IT on (phone number removed) for more detail Remote working/work at home options are available for this role.

Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams## ## ## QualificationsEssential* Several years’ experience of Linux based systems* Working within an AWS environment* Knowledge of:- General SQL administration and support- Able to setup maintenance

A leading packaging manufacturer in Rotherham is seeking an IT Services Technician to enhance their IT Department. This role offers a competitive salary and various benefits including a generous bonus scheme. The ideal candidate will have a strong background in IT support with skills in hardware tro

Due to continued international growth they are looking to further enhance their internal IT department with 1st and 2nd line support and monitoring functions to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology an

Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Utilising advanced robot technology a

Due to continued international growth, we are looking to enhance our internal IT department with 1st and 2nd line support and monitoring functions to configure, maintain, and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology and modern m

The role involves providing technical support, managing support tickets, and troubleshooting various IT issues. Ideal candidates will have experience in IT support, familiarity with Microsoft 365, and strong communication skills. Daffodil Group in Sheffield is seeking a motivated 1st Line IT Support

Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. IT Support Technician (1st and 2nd Li

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: 2+ years’ IT support experience Strong knowledge of Windows and Microsoft 365 Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with remote support tools Excellent communication skills and a user-focused approach Any exposure to Azure, AWS, virtualisation, or scripting would be beneficial. What’s on offer: Competitive salary Hybrid working Training and development Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with an experienced IT Engineer. This role will take responsibility for the day to day running of the IT department, supporting the IT manager and providing the 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. They are looking to hire an immediately available IT Engineer to cover 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. This role can more to a permanent position for the right candidate. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. We are looking for a2nd Line Support Engineerto join our gro

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint. I am suppor

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. Required is 3+

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

A technology firm in Greater London is seeking a Technical Support Analyst to provide 24/7 support for internal business users. The role involves owning incidents, ensuring SLAs are met, and collaborating with various teams for outstanding support. Candidates should have at least 2 years of experien

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Staffing and Recruiting and Technology, Information and Media. Provide 2nd line technical support within an MSP env

AWD online is seeking a 2nd Line IT Support Engineer in Greater London to provide technical support and troubleshooting across Microsoft environments. The ideal candidate should have a strong background in IT support within an MSP, excellent customer service skills, and a solid understanding of Micr

A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The role includes efficient

Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure

A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. Candidates must have 2–5 years of experience in a support role with a st

This role offers a full-time position focused on providing 2nd/3rd line support across infrastructure and resolving complex technical issues. The candidate should have strong troubleshooting skills, experience in IT service operations, and knowledge of ITIL principles. The position is fully office-b

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. Ideal candidates should possess at least 1

Providing 1st and 2nd line support for the ECHO application. Escalating issues to 2nd/3rd line support, and other departments where necessary. Ensuring all issues from tickets, email, and phone calls are categorised correctly and resolved within our SLA.

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role. IT Support Engineer (2nd/3rd Line). The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Line Deskto

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. You will provide second-line support for the client's POS software, managing cases from initial contact throug