Senior Strategy Analyst
1 day ago
Kilmarnock
Position Summary: Reporting to the Head of UK Strategy, this role will play a key part in the continued success of PRA Group UK. Paramount to our success is our ability to effectively connect and engage with our customers, the successful candidate will focus on recommending, testing and deploying continuous strategy improvements across our omni channel eco-system that leads to improved financials and Customer Outcomes. These recommendations will be underpinned by solid analytics, detailed testing protocols and seamless execution. PRA Group UK is a data lead business so you will be responsible for synthesizing insights from different qualitative and quantitative sources of customer information and leading transformation projects aimed at business growth and improved Customer Journeys. It is imperative that you can communicate the analysis you have conducted in a compelling manner; the people you will need to communicate with could range from peers to senior stakeholders, including those who may not be familiar with the data or subject matter. While financial performance is always imperative within PRA Group, this role has a direct impact on the engagement with our most vulnerable customers. Therefore, you will need to have an awareness of how your work affects those customers and ensures that they are always treated fairly. The expectation of this role is that you will have the opportunity to support, and at times stand in for, the Head of UK Strategy to deliver Insights on Business performance for Monthly Reviews, Board Meetings and any other ad hoc analysis that the business requires. Responsibilities: • Challenging the way that things are currently done and creating compelling business cases and tests that lead to the deployment of new omni channel engagement strategies that enhance both Net Collections and Customer Outcomes, • Researching new techniques and data types (structured and unstructured) that can be incorporated into our engagement strategies that directly lead to improvements in PRA KPIs., • Lead analysis into the inventory to generate new, creative perspectives / personas and segments that result in strategic changes in the way that we choose to engage with our customers., • Promote and embed a culture of continuous improvement within your team, • Analyse performance data and technical processes; gain a clear understanding of key drivers and levers for future enhancements, • Deputise for the Head of Strategy, preparing for and presenting at executive-level performance reviews, • Ultimately you will be responsible for creating positive difference at both a customer and P&L level, • Motivate, develop and value your team to enable them to succeed in all aspects of their role, • Operate with enthusiasm, energy and urgency to deliver on responsibilities, • Role model and advocate the PRA CARES values, building trust and respect across the department and organization, • Effectively communicates and collaborates with all other appropriate departments Success in this role will be judged against the following goals: • Improved key performance indicators relating to customer reach (RPC), engagement (Plans) and conversion (Net Collections), • Delivery of a stream of improvements that have lead to tangible improvements in Net Collections & Customer Outcomes, • An evolution on the way that we currently look at our inventory and customers with regards net returns (cost & effort : outcome) and customer outcomes, • Delivery of a near/real time ‘next best action’ approach to customer engagement, • Delivery of a robust, scalable test & learn methodology and approach, • Key role in Performance & Board reporting including Delivery of regular MI and Insight to support improved organizational performance Desired knowledge/experience: • Bachelor’s degree in business, analytics, or related field, • 3-5 years of experience in a strategy/commercial/analytical role, • Excellent analytical skills. You will be working with large, and sometimes complex, data (structured and unstructured) that needs to be used to help inform the best strategies to be deployed., • Experience of omni-channel Contact strategies within FCA regulated Contact Centre environment, • Experience of Microsoft BI Stack, SQL server, SSRS, SSIS, • Decision engine and Campaign Manager experience, • Ability to operate as an ‘internal consultant’ who can identify, assess, and deliver on improvement opportunities that have previously been overlooked, • Have a balanced approach between commercial success and customer outcomes, • Strong communication and interpersonal skills, • Must bring an intellectual curiosity, determination, and creativity to day-to-day activities, • Presentation & reporting skills/experience e.g., PowerBI, SSRS (or equivalent), • Advanced PC Skills, to include Excel, Word, PowerPoint, and Outlook Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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