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  • Warehouse Manager
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    Warehouse Manager
    19 hours ago
    £55000–£65000 yearly
    Full-time
    Croydon, London

    Job Specification Warehouse Manager Truefitt & Hill, Warehouse & Dispatch Facility Unit 1, Jaycee House, 214 Purley Way, Croydon CR0 4XG Salary: £55,000 - £65,000 Working Hours: Monday – Friday, 8:30am – 4:30pm Reporting to: Directors Supports: Floor Manager and Warehouse Team Start Date: Immediately Commitment: Permanent About Us Truefitt & Hill, the world’s oldest male grooming brand, has been setting the standard in gentlemen’s grooming since 1805. With our headquarters in the heart of St. James’s, London, we combine over two centuries of British heritage with a forward-thinking approach to business and operational excellence. We are seeking an experienced, proactive, and highly organised Warehouse Manager to lead and oversee our day-to-day warehouse operations. This is a hands-on role requiring strong leadership, rigorous attention to detail, and a commitment to maintaining the highest standards of efficiency, accuracy, stock control, and customer service. The successful candidate will play a key role in ensuring the smooth running of warehouse activities, supporting the distribution of our premium products worldwide, while upholding the quality and excellence synonymous with the Truefitt & Hill brand. Role Overview Reporting to the Directors, the Warehouse Manager will take full responsibility for the day-to-day management of warehouse operations, stock control, procurement coordination, and supplier relationships. Supported by, and overseeing and leading, a team of dedicated staff, the Warehouse Manager will act as the primary point of contact for suppliers and manufacturing partners, ensuring timely purchasing and stock management, accurate and efficient stock replenishment, cost efficiency and continuity of supply across the business. This position combines operational warehouse leadership with procurement and inventory planning responsibilities to support the continued growth of the company’s wholesale and e-commerce operations. Key Responsibilities Procurement & Supplier Management Act as the main point of contact for suppliers, manufacturers, and freight partners. Support product forecasting and replenishment planning to avoid stock shortages or overstocking to maximise efficient operations. Raise and manage purchase orders in line with stock forecasts and business requirements. Monitor supplier performance, delivery schedules, lead times and product availability. Maintain strong supplier relationships and resolve supply chain or delivery issues promptly. Coordinate inbound shipments and liaise with logistics providers regarding deliveries and collections. Work closely with Directors to manage purchasing budgets and stock planning. Identify opportunities for cost savings, operational efficiencies, and supplier improvements. Maintain accurate procurement records, pricing updates, and supplier documentation. Implement and manage quality control processes and stock returns. Warehouse Operations Oversee all warehouse operations including goods-in, storage, picking, packing, and dispatch. Ensure operational KPIs are met, including order accuracy, dispatch times, and stock accuracy. Implement and improve warehouse procedures and operational workflows. Manage warehouse space utilisation and storage optimisation. Team Management Lead, supervise, and develop warehouse staff to maintain high performance standards. Conduct training, onboarding, and performance reviews. Manage staffing rotas, holiday schedules, and workload allocation. Support the Floor Manager with customer service and orders over the telephone. Inventory Control Maintain accurate inventory records and investigate stock discrepancies. Lead regular stock counts, cycle counts, and annual audits. Monitor slow-moving, damaged, or obsolete stock. Systems & Reporting Ensure warehouse management systems (WMS) and stock systems remain accurate and up to date. Produce operational and inventory reports for Directors. Analyse stock movement and operational data to support business decisions. Health & Safety Ensure full compliance with Health & Safety, COSHH, and warehouse regulations. Conduct regular safety checks and maintain a clean, organised working environment alongside the warehouse team. Requirements · Ten to fifteen years of experience in warehouse operations · Previously in a supervisory or senior warehouse role · Familiar with stock control systems (Cin7 Core experience is advantageous) · Forklift Certified License (desirable but not essential – training course can be provided) · Proven leadership or supervisory experience in a warehouse or logistics environment. · Strong understanding of inventory control, shipping, and receiving processes. · Excellent communication, problem-solving skills and a great team player. · Ability to work collaboratively across teams and maintain a positive work environment.

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  • Executive Housekeeper
    Executive Housekeeper
    1 day ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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