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Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. Managing the rostering for all catering staff (including kitchen staff) Managing time sheets/payroll management Ordering of food and drinks and sundries through Do & Co ordering system. Liaising with the Lounge Manager and Supervisors Liaising with laundry regarding Lounge linen Ordering cleaning supplies Performance management and training of all staff Investigating customer complaints Completing daily audits and maintaining stock control Ensuring food temperature is adhered to as per H &S regulations Qualifications Minimum 3 years experience as a Supervisor in hospitality industry Excellent communication skills The ability to demonstrate great team work Lead by example - in attitude, work ethic and appearance Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £14.00 per hour Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
RAMEN SOUS CHEF Remuneration and Benefits Up to £16.60 per hour Training and development, with genuine career development opportunities Free meals after each shift 50% off meals for up to four people when not working so you can hang out with friends and family £100 Tonkotsu voucher for your birthday Annual staff party Referral scheme (refer a friend and earn up to £1,020) Paid sabbatical leave for long-serving team members Are you eager to learn new skills? Are you fun, confident and motivated? Then look no further! With our comprehensive training plan and support from the rest of your team, you will be set up for success in no time! Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained, and happy people. At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive. We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits. Key Responsibilities Help led a motivated team to ensure a smooth-running and profitable kitchen Help to hire, train, and supervise full time and part-time employees Drive profitability within the restaurant by controlling labour, stock ordering, storage and wastage and serving great food efficiently Ensure all financial procedures are adhered to, which include (but not limited to): labour and stock control Ensure the Health and Safety regulations are strictly observed, recorded and archived Monitor quality and availability of products and service provided Hitting agreed Key Performance Indicators (KPI’s), which include Customer Satisfaction score, Health, Safety and Hygiene audit results and Operational Checks Ensure all security procedures are adhered to Complete all necessary documentation to company standard (e.g., Trail) Live and breathe the four Values Key Behaviours Keep it Kodawari – We are perfectionists! We will have an eye for detail and use this to ensure customers have everything they need. You will be trained and guided but we also expect you to use your judgement to prioritise tasks and adhere to our standards. You will take responsibility for your actions, even when you’ve made a mistake. You will have an infectious determination to make sure your customers are served the best food possible. Omoiyari all the way – We are compassionate and inclusive You will be friendly, approachable and use empathy to perceive the feelings of your team and customers. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after. Kaizen to the end – we constantly strive for improvement Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be curious to learn and eager to develop. Praise the Ramen – We are committed to providing very high-quality food and drinks Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food we serve with the team, keeping an eye on product quality. You will be an expert in the workings of the Tonkotsu kitchen and passion for excellent customer experience.
Our story Norlake Hospitality Limited is a London based owner and developer of unique hospitality properties and experiences around the world. The group owns eight trading hotels, operating under The Hoxton brand in the UK, Europe and USA, a private members club in Mayfair as well as the landmark Gleneagles Hotel in Scotland. In addition to these, there is another member club & SPA recently opened in London. Once stabilized, these all put together will bring the market value of the owned assets to around $2.5bn with annual Group revenues in excess of $500m. Our sites are operated by third-party managers, with the majority falling under the remit of Ennismore, who is a world leading lifestyle hospitality brand. Both Ennismore and Norlake started their journeys together in 2012 when Norlake purchased its first hotel in London (Hoxton Shoreditch) and Ennismore was created to manage the site. Whilst Ennismore and Norlake have different ownership structures, the two companies have been close partners ever since and each are a fundamental part of the others business. The role The role sits in the finance team, reporting into the Finance Director, and responsible for the group reporting to both internal and external stakeholders. What you’ll do… ● Responsible for managing the monthly and annual consolidation process for The Hoxton & Gleneagles groups to ensure key information is provided to our internal and external stakeholders in accordance with agreed timetables. ● Manage the annual audit for the Group, including preparation of the statutory accounts and dealing with the group auditors ● Responsible for maintaining various group related deliverables including but not limited to Acquisitions, Disposals, consolidation, Fair valuation, cash flow etc ● Contribute to the ongoing process of improving the quality of key information to internal and external stakeholders. ● Leading implementation & ongoing maintenance of new accounting systems. ● Prepare briefing papers on commercial and accounting issues. ● Responsible for day-to-day accounting & audit of Parent/ Holding Company ● Management of Group Reporting Accountant. ● Ad hoc project work, as per need What we’re looking for… ● Minimum 4 to 5+ years Qualified ACA or ACCA ● Previous experience with global, multi-currency consolidations in line with UK GAAP/IFRS; you’ve been involved in delivering group monthly, quarterly and annual management and statutory financial reporting and an external audit process ● Technical proficiency in UK GAAP (FRS 102) ● Experience of managing relationships and working closely with other accounting departments ● Strong Excel Skills ● Self-starter with ability to work on own initiative and get the job done ● Continuous learner always looking to improve on the status quo ● Competent communicator of financial information to non-finance persons What’s in it for you… ● Competitive salary and bonus ● 22 days holiday (and bank holidays) ● Private medical insurance and life assurance ● Opportunities to develop and grow in a fast-paced work environment ● Pay Day Lunch
INTRODUCTION We are excited to announce that we are currently seeking a Driver and Logistic Coordinator to join our talented Operations team at Unico Gelato & Caffe’. We are looking for a young and talented individual who is enthusiastic, organized, and dedicated to delivering exceptional service. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specialising in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico has operated since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley, Holland Park and Lisbon. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. ABOUT THE ROLE A Driver and Logistic Coordinator plays a crucial role in ensuring the smooth and efficient operation of logistics activities within an organization. This role includes a variety of responsibilities aimed at coordinating the movement of goods, managing inventory, and optimizing supply chain processes. Delivering goods and use of Vehicles: Drivers must adhere to traffic laws and safety regulations while operating vehicles. This includes maintaining awareness of road conditions, weather hazards, and other factors that may affect driving conditions. Delivering goods timely maintaining the original quality through careful handling of boxes, packages and loose items Effective route planning is essential for timely deliveries and efficient transportation. You might use GPS system or maps to to navigate unfamiliar routes and avoid congestions and delay Carry out basic vehicle maintenance, top-up fuel using the provided company card, checking fluid levels and report any mechanical issues or defects. A strong command of driving techniques and a clean driving record are essential for this position Prioritize safety at all times, both for yourself and the goods carried Attention to details, follow instructions accurately, maintain focus during long period of driving, and notice potential hazards is crucial Effective communications with Management and Staff to ensure smooth Operations of consignments Time management to adhere effectively to schedules and deadlines Coordination and Planning Coordinate and plan logistics activities, including transportation, warehousing, and distribution, to meet the shops requirements and organizational objectives Collaborate with internal teams, such as Management, Production, and Marketing, to coordinate logistics activities and streamline processes Inventory Management Monitor inventory levels and coordinate replenishment orders to maintain optimal stock levels while minimizing excess inventory Conduct regular inventory audits to ensure accuracy and identify discrepancies or potential issues Implement inventory control measures to reduce loss, damage, and obsolescence Documentation and Compliance Ensure compliance with temperature recordings for both Vehicle and destination equipment, to ensure the best possible quality of the product Stay informed about changes in regulations and industry best practices to ensure compliance and mitigate risks Communication and Coordination Communicate with customers to provide updates on the status of shipments, address inquiries or concerns, and ensure customer satisfaction Collaborate with cross-functional teams to address logistical challenges, optimise processes, and improve efficiency Problem Solving and Continuous Improvement Identify inefficiencies or areas for improvement in logistics processes and propose solutions to enhance efficiency and improve the delivery service. Technology Utilization Utilize logistics management tools to streamline processes and track shipments Microsoft and Google packages literate Job Type: Full-time Pay: £30,000.00 per year Benefits: Company pension Store discount Schedule: Monday to Friday Weekend availability Experience: Driving: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road (Production kitchen in Fulham) Expected start date: 01/05/2024
Job description: Health and Social Care Tutor/Assessor GRADE: Lecturer REPORTS TO: Head of Projects and Employability RESPONSIBLE FOR: JOB PURPOSE: To deliver teaching, learning and assessment to learners on a wide range of health and social care related qualifications delivered as part of Saxon Academy of Learning Into Healthcare Programme. Tutors will have recent experience in the health and social care sector and will be aware of the needs of unemployed and economically inactive learners looking to develop the skills necessary to progress into employment or further education and training. The Get Into Healthcare tutor will take responsibility for the effective running of the courses. OBJECTIVES OF THE POST · To work as part of the Projects and Employability team to design, develop, and deliver individual programmes of training and assessment across the Health and Social Care sectors · To plan and deliver core vocational courses that use innovative pedagogical methodologies to develop the skills learners need to succeed and progress to employment or further study · To deliver care related learning though a range of methods e.g. individual / group, Microsoft teams, Zoom, online learning platforms and remote / distance learning · To develop and share online materials to support teaching and learning · To act as Personal and / or Group Tutor for designated groups of learners MAIN DUTIES AND RESPONSIBILITIES The post holder will: · Deliver a timetable of teaching, learning and assessment as agreed with the Head of Projects and Employability · To design and implement effective induction programmes for all learners · Undertake delivery planning in collaboration with team members that is compliant with all external requirements · Develop and share online materials to support teaching and learning · Plan and deliver core vocational courses that use innovative methodologies to develop the skills learners need to succeed and progress · Undertake all related administrative duties to include completion of registers, preparation of learning materials and learner assignments, marking of work and providing constructive feedback to learners etc. · To ensure ILPs and progress reviews are completed appropriate to individual learner requirements, including the setting of smart targets and action planning to monitor learners progress and help learners to plan next steps and progression routes · Produce schemes of work, lesson plans and assessment schedules for individual courses · Monitor and report on learner attendance and performance on an ongoing basis · Act as a group tutor to coach and mentor learners to ensure retention, achievement and progression · To deliver teaching, learning and assessment ensuring a positive learner experience and timely achievement. · Ensure the timely completion of assessment and documentation to meet awarding body, audit and organisational requirements · Submit portfolios in a timely manner for internal/external verification and work with the IV to ensure quality improvement · Work within the framework set out by Awarding Bodies, including verification and moderation systems, whether set internally or externally · To liaise with Awarding Bodies through Internal Verifiers and External Verifiers where appropriate · Maintain records of learner’s progress and achievement and ensure all records are accurate and complete · Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD · Attend standardisation and team meetings to develop team and individual performance · To carry out work place assessment of candidates including obtaining witness testimonies and oral testing of underpinning knowledge and ensure learners are set SMART targets; · To contribute to the development of the curriculum; · To maintain and update knowledge of appropriate awarding body units at all levels; PERSON SPECIFICATION The College wishes to appoint highly skilled and committed staff to work as part of a high quality and flexible project team. Evidence of the following will be looked for during appointment. EXPERIENCE · Experience in teaching and assessing Health and Social Care courses at a range of levels · Experience in teaching and assessing Employability based courses at a range of levels · Relevant experience in the Health and Social Care sector · Excellent IT Skills and proficient in using E-Portfolio's and Online Assessment software QUALIFICATIONS · A recognised teaching qualification (or a willingness to work towards) – PTTLS / CTLLS / DTLLS / CertEd / PGCE · A degree or L4+ Professional qualification in Health and Social Care or associated field · GCSE or Level 2 in Maths, English and ICT · Assessors/Verifiers Award KNOWLEDGE AND SKILLS · Ability to motivate and inspire individuals to learn and achieve both on-line and in the classroom · Ability to plan learning in line with Ofsted requirements · Excellent written and verbal communication skills · Ability to work as part of a team and individually · Excellent organisational and administrative skills · Ability to work across College sites · Flexible in approach and receptive to new learning initiatives · Have the skills and ability to work with unemployed and economically inactive learners · Excellent interpersonal skills ANY OTHER ABILITIES · Commitment to the College aims and ethos · Ability to work quickly and accurately under pressure · Ability to prioritise work to deadlines · Ability to work flexibly as a member of the team · Accurate record keeping · English Proficiency (Native English) It should be noted that this job description merely provides a resume of the main duties and responsibilities of the post and will be subject to periodic review in conjunction with your Line Manager and the Human Resources Manager which may lead to revisions in light of the operational requirements of the College. Job Types: Full-time, Permanent Pay: From £24,000.00 per year Work Location: In person
- Overview: - We are seeking a highly motivated and experienced Restaurant General Manager to oversee the operations of our tropical themed restaurant located in Lewisham. As the Restaurant General Manager, you will be responsible for ensuring the smooth functioning of all aspects of the restaurant, including customer service, staff management, financial performance, and overall guest satisfaction. Responsibilities: - 1. Operational Management: - - Oversee day-to-day operations, ensuring efficient and effective service delivery. - - Maintain high standards of food quality, presentation, and cleanliness. - - Monitor inventory levels and ensure proper stock management. - - Implement and enforce health and safety regulations. 2. Staff Management: - - Recruit, train, and supervise restaurant staff, ensuring they deliver exceptional customer service. - - Schedule and manage staff shifts to ensure adequate coverage. - - Provide ongoing coaching and performance feedback to enhance team performance. - - Foster a positive work environment that promotes teamwork and employee growth. 3. C B Customer Service: - - Ensure guests receive outstanding service and resolve any customer complaints or issues. - - Monitor customer feedback and implement improvements to enhance the dining experience. - - Maintain a welcoming and friendly atmosphere for all guests. 4. Financial Performance: - - Monitor and control restaurant expenses to meet budgetary guidelines. - - Analyse financial reports and implement strategies to maximise profitability. - - Conduct regular inventory audits and manage cost control measures. - - Collaborate with the management team to develop sales and marketing initiatives. - Requirements: - - Proven experience as a Restaurant General Manager or in a similar role. - - Strong leadership and management skills, with the ability to motivate and inspire a team. - - Excellent communication and interpersonal skills. - - In-depth knowledge of restaurant operations, including food and beverage service. - - Ability to handle high-pressure situations and make sound decisions. - - Familiarity with financial management and budgeting. - - Knowledge of health and safety regulations. - - Flexibility to work evenings, weekends, and holidays as required. - - We offer a competitive salary of £38,000 per year, along with opportunities for growth and development within our organisation. - If you are a dedicated and passionate individual with a strong background in restaurant management, we invite you to apply for the position of Restaurant General Manager at our restaurant in Lewisham.
We are looking for a Head Chef for our newly opened restaurant The Boathouse Cafe, located in Guildford, in an idyllic setting overlooking the River Wey. This exciting new restaurant is focused on local produce, served simply, well executed and at its seasonal best. The restaurant has 40 covers inside overlooking the river, with outdoor seated areas as well on the riverbank. This is a great opportunity for someone to make it their own; to create menus and develop the food concept. To help build the team around them and create somewhere special, to visit local suppliers to gain inspiration and connections on what’s on offer, and bring those suppliers on board with us to our dishes This role is for a chef with DRIVE and CREATIVITY – and one that has a vision to work with and lead the team to help create the place to be in the heart of Guildford As Head Chef, you will be in full control of the kitchen brigade. Your role would assume staff training, hiring, health & safety, kitchen admin, implementing and the procurement of new menus & costing’s, responsible for kitchen finances, ensuring that the GP is met. You will have at least 3 years’ experience as senior sous or head chef with a strong solid background in a quality fresh food environment. Be an excellent team leader and with the ability to motivate your team and work well under pressure. Job Requirements You would have good team management skills, which would include, training, recruitment and developing staff, time management and good working As a leader you will demonstrate and develop a great “people culture”. Proven credentials in meeting GP targets Developing and implementing new menus and dishes with costings and allergen sheets Maintain high standards and quality of food offering and execution To help maintain Kitchen labour expenditure and costs Managing all Health and safety procedures in line with company policy and maintaining records, arrange COSHH training as required Proactively respond to Food Safety Audits Responsible for food purchasing, finding suppliers and kitchen Rota’s and maintaining S.O.P’s Carry out regular stock takes for all food items Ultimately, we are looking for someone who is creative and passionate, that is dedicated, proactive and reliable, must have a passion for quality and good working ethics with a solid background and knowledge of seasonal and fresh produce, to join us Applications We are actively looking for the right candidate and open minded individual to join our team and we would love to hear from you, If the above role sounds like the one for you. Due to the large amount of applications we expect to receive, we can only responded to successful applicants who have been shortlisted for an interview. Eligibility: In line with the requirements of the Immigration Act 2016, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Job Type: Full-time Salary: £40,000.00 per year Benefits: Company events Discounted or free food Employee discount Referral programme Sick pay Schedule: Weekend availability Supplemental pay types: Performance bonus Tips Licence/Certification: Driving Licence (preferred) Work Location: In person
Role: An opportunity for an Artworker/Reprographic Technician has arisen to join a small Studio team dedicated to the provision of packaging artwork, repro and plate making. Ideally with excellent Adobe Illustrator skills and an eye for detail. Previous repro experience advantageous, although training will also be provided. Primary responsibilities · Receiving artworks from clients and processing the files in a prescribed manner. · Assessing new artwork against New Product Development (NPD) stage 1 · Courteous, professional and timely communication with clients to maintain or build relationships and manage expectations. · Artwork manipulation to create print ready files including amends as requested by clients. · Accurate proofing to clients with either digital pdf or hard copy proofs output. · Managing customer approvals including audit trail maintained and communication to sales department. · Stepping of artwork files in accordance with print machine, material and specific print requirements · Championing a culture of continuous improvement by effectively identifying areas of improvement and proposing new more effective ways of working. · Prioritise workload relating to business needs and escalating when appropriate. Person specification Skills 1) Excellent attention to detail 2) Excellent working knowledge of Adobe Illustrator and photoshop 3) Ability to work methodically following set processes. 4) Working to a consistently high standard 5) Creative ability to apply client instructions altering designs whilst maintaining their brand and visual appeal. 6) Good working knowledge of computers, including: Apple, PC’s, networks etc. 7) Excellent colour vision for comparing standards 8) Good working knowledge of Microsoft Excel, Word and Outlook 9) Good communication skills, being efficient, professional and courteous between both clients, suppliers and internal departments. 10) Problem solving, finding quick workable solutions to new requirements. 11) Working under pressure to tight deadlines whilst maintaining quality of work. 12) Prioritisation of multiple tasks and requests from both clients and others.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.