Job Title: Head Kitchen Porter Reporting to: CPU Manager/MOD Location: CPU Job Holder: Job Profile The main purpose of this role is to ensure the CPU is always clean, safe and presentable, maintaining Bread and Truffle, Food Safety and Health & Safety standards. Please note that this role requires, due to its nature, good level of Physical strength and endurance. This post involves carrying and washing equipment and packaging up to 25kg, multiple bending and twisting. All necessary PPE will be provided. Responsibilities: General Cleaning Organising work, working schedule and delegating tasks to Kitchen Porters Ensure kitchen areas are always kept clean and tidy Check and clean all public areas and ensure constant supply of soap, toilet tissue and paper towels at all times. Operate the wash up area, ensuring a sufficient supply of utensils/equipment, like chopping bords, knives, oven trays, delivery and storage boxes Ensure that all working/production surfaces are clean before and after production shift of certain departments Ensure correct cleaning materials are used to clean equipment Collect and dispose correctly of rubbish as required, including paying attention to agreed weights or volumes allowed and any recycling procedures followed Deliveries Assist with checking of deliveries into the CPU and recording temperatures correctly onto electronic system used Store deliveries in the appropriate areas adhering to correct stock rotation principles (FIFO – first in, first out) Cleaning Materials and Equipment Ensure adequate levels of cleaning materials Ensure sufficient stock of PPE is always available for use Inform Manager of cleaning product order requirements and place the order on the system after approval Report any equipment or property defects to Manager Organise laundry storage and regular exchange of clean/ dirty uniform Hygiene/Health & Safety Adhere and periodically revise cleaning schedule and ensure duties are completed efficiently Wear the correct uniform and ensure that company hygiene and health & safety standards are always adhered to All necessary forms filled and uploaded on Alert 65 accordingly Teamwork Assist rest of team, including bakers in the kitchen where necessary Attend work on time to ensure the smooth running of the shift Key Performance Indicators Cleanliness of working area – internal audits Appearance, timekeeping and attendance Appraisal feedback Feedback from other staff members Availability of utensils and cleanliness of equipment and areas during service Stock rotation and storage Essential Skills & Knowledge · Good organisational skills · Ability to prioritise tasks · Ability to multitasking · Good knowledge of cleaning products and uses · Basic computer literacy skills · COSSH training – will be provided · Food safety lvl2 – will be provided Personality Characteristics · Polite and helpful · Hardworking · Self-motivated · Team player · Eye for detail Level of Experience · 2 years. Qualifications · COSSH – will be tailored and provided by employer
We're looking for a mission-driven, passionate, and overall superhero teacher to support the team at our health-focused nursery. At MEplace, we are on a mission to raise awareness about the importance of mental and physical health in the early years. We do this in two ways: knowledge and practice. While we empower parents around the world with the knowledge app to navigate the complex world of child development. At our family-oriented nursery, we practice what we preach, caring for our teachers and enabling their abilities through technology, organic food, and a feedback-led culture. We have developed an extensive program to guide and support children to connect with their inner self, care for the environment, collaborate with others, and understand their emotions, all while having fun. We want to prepare our children for the modern world by providing them with the freedom to embrace their individuality, alongside the secure attachment, love, and attention they need. So, where would you fit in? Within our nursery, you will be involved in the majority of our day-to-day operations. You’ll contribute to our collective, long-term goal of collaborating with parents to raise healthy, happy, and emotionally empowered children. Working alongside other nursery team members, you'll perform an active role in building meaningful relationships with children, parents, and colleagues. We are looking for someone who...: - Has love for children - Has experience working or studying within Early Years - Holds a relevant qualification or studying towards an early years qualification - Is a great team player with a positive outlook - Has strong emotional intelligence and communication skills - Is resourceful and conscious of avoidable waste - Is a reliable individual, capable of adapting quickly to changing environments and the needs of children, parents, and colleagues - Values the importance of patience and mindfulness
Recruitment for the position of IT Tutor is open due to the opening of new location in Canary Wharf, London. Welcome to the First International CyberSchool of the Future for the new IT generation KIBERone! Here we immerse our residents in the world of IT: we teach programming, design, 3D modeling and even blockchain! Our residents are children from 6 to 14 years old, and their parents are progressive fathers and mothers who follow today's trends and care about the successful future of their children. They choose us because at KIBERone we prepare children for a successful future. We have been working for 7 years, and during this time we have achieved great results. · KIBERone has been recognized by UNESCO as the best project in the world in the field of digital technologies for children since 2020; · KIBERone in numbers: 34 countries and more than 450 cities, 900+ schools around the world, more than 180,000 children trained; · among our partners are: Samsung, Microsoft, Roblox, BSL. We provide: - work in a progressive team of professionals; - popular and modern product in the area of IT-education for children; - useful experience from the international company (with work experience in Silicon Valley); - learning of the basics of working with children and teenagers; - manuals with detailed instructions for each lesson; - opportunity to learn and communicate with IT-industry leaders (International level, including Silicon Valley representatives). What to do: - become a cool guide to the world of IT for children; - conduct lessons together with an assistant on ready-made IT modules; - tell children about your experience in the digital world, thereby attracting their interest in the area; - filling out reports based on the results of the lesson; - offering feedback to parents about the child’s progress and growth points within the CYBER school. We see in this position a person who: - has high communication skills, a sense of humor, competent speech and a thirst for new knowledge; - has basic knowledge of computer literacy; - knows at least one modern programming language (C++, C#, Python, Java Script, etc.); - has a higher or incomplete higher education in the field of IT; - age from 20 to 35 years Working conditions and salary: - £25.00/per hour (example: for 1 full-time working days in a week (Saturday or Sunday) you gain £250) - -Salary depends on the workload and the number of classes; - Working hours: from 10:00 am to 08:00 pm; - Weekend classes; - -Flexible schedule, the possibility of combining with the main work; - -A team of young professionals who are involved in the creation of a new intellectual society. With us it is interesting and prestigious: - CyberSchool is an international company, our offices are located in United Kingdom, USA, United Arab Emirates, Sweden, Czech Republic, Poland, Spain, Serbia, Austria, Croatia, Germany, Romania, Switzerland, Kazakhstan, Georgia, Bulgaria and Moldova; - We have progressive methods of teaching and sales, our teachers are the best specialists from World IT-companies and universities; - We have a high demand at the market of educational service and have no competitors at this market. - Moreover, we are distinguished by high customer service and non-standard approach. - Responding to the vacancy, please indicate the motivation why you are interested in developing CyberSchool of digital technologies for children.
We are seeking a skilled and passionate Wood Fired Neapolitan Pizza Chef to join our team. As a Wood Fired Neapolitan Pizza Chef, you will be responsible for creating authentic Neapolitan-style pizzas using traditional methods and high-quality ingredients. Your expertise in wood-fired oven cooking, dough preparation, and pizza assembly will contribute to delivering an exceptional dining experience for our customers. The ideal candidate should have a strong background in Italian cuisine, a deep understanding of Neapolitan pizza techniques, and a creative approach to flavour combinations. Responsibilities: Prepare and stretch Neapolitan pizza dough using traditional techniques to achieve the characteristic thin and soft crust (dough preparation, control fermentation of dough/gluten) . Operate and maintain the wood-fired oven, ensuring optimal temperature and consistent cooking results. Select and source high-quality ingredients, including fresh produce artisanal cheeses, and premium meats, to create flavourful toppings. Master the art of hand-tossing and shaping pizza dough to achieve the desired thickness and shape. Execute proper pizza assembly and topping distribution, ensuring an even and balanced flavour profile. Monitor cooking times to ensure pizzas are baked to perfection, with the ideal balance of crispy crust and melty toppings. Collaborate with the kitchen team to develop new and innovative pizza flavours, exploring seasonal ingredients and customer preferences. Maintain a clean and organized work area, following food safety and sanitation guidelines. Train and mentor kitchen staff on Neapolitan pizza techniques, encouraging consistency and quality throughout the team. Continuously strive to improve and refine pizza recipes and cooking methods, keeping up with industry trends and customer feedback. Uphold a high level of professionalism and teamwork, fostering positive relationships with colleagues and providing excellent customer service. Qualifications: Proven experience as a Pizza Chef, preferably specializing in Neapolitan-style pizzas. In-depth knowledge of Neapolitan pizza dough preparation, wood-fired oven cooking, and traditional Italian ingredients. Ability to hand-toss and shape pizza dough with precision and consistency. Strong understanding of flavour profiles and the ability to create innovative pizza combinations. Excellent time management and multitasking skills in a fast-paced kitchen environment. Attention to detail and a commitment to delivering consistently high-quality pizzas. Knowledge of food safety and sanitation regulations. Strong communication and interpersonal skills. Ability to work well as part of a team and provide guidance to kitchen staff. Flexibility to work evenings, weekends, and holidays as required. Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided
About the job Company Description We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch. The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn. Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Job Description: We are seeking an enthusiastic and experienced Team Leader . You will fully support and assist the Store Manager and Assistant Manager making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Team Leader/Supervisor, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £13.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £13.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Escrick Pre-school Practitioner Job Title: Pre-School Practitioner Responsible to: Manager of the setting and Chair of management committee Responsible for: All Pre-school children in the setting under the Manager. Escrick Pre-school is looking for a highly motivated, experienced, ambitious and passionate Pre-school practitioner to join our small, nurturing and friendly team. Delivering a high quality education whilst having fun and creating lots of valuable memories for all of our families is at the heart of everything we do. Every day is different, and some can be quite challenging, but our great sense of humour always sees us through and makes Escrick Pre-school the special place it is. We are a relatively small setting which operates within Escrick and Deighton Village Hall. We are very lucky to have our own special room with our own enclosed garden too. Previous experience within an early years setting working with children aged 2-4yrs is essential. Escrick Pre-school is committed to safeguarding and promoting the welfare of children. Clearance from Disclosure and Barring Service is required upon the appointment of this role. We undertake all relevant checks, as per Working Together to Safeguard Children. Interviews; week of 20th January 2025 Hours; – 23 hours 4 days a week Term Time Only Salary; £12.13 ph, £278.99 pw £12442.95 pa Purpose of this job; To work as a key person and as part of the Pre-school team under the direction of the Pre-school manager and deputy to provide a safe, high quality education and care for young children. Also supporting children with additional needs. Main Duties To assist with the planning of the Early Years Foundation Stage curriculum. To help set up the Pre-school setting on a daily basis and to help clean and tidy away at the end of the session. To assist children at the toilet and change nappies To act as a key person to a small group of children, liaising closely with parents/carers, other professionals and updating their online learning journals via Tapestry, ensuring each child’s needs are recognised and met. To complete 2yr Progress check reports and end of year reports for children who leave to go to school. To plan and implement activities around the children’s needs and interests and complete weekly planning for the setting. To oversee these activities of the children in order to ensure their safety To supervise children at snack and meal times To administer basic first Aid – To undertake paediatric first aid training every 3yrs. To support children’s mental health, fostering an environment where children feel valued and can ask for help if needed To support children’s communication and social skills to help them interact with those around them. To advise the Pre-School Manager of any concerns such as safeguarding or the safety of equipment, preserving confidentiality as necessary. To teach children, offering an appropriate level of support and stimulation. To attend staff meetings – face to face or virtual To attend in-service training courses and meetings as required. To receive verbal feedback and be reflective To keep confidential any information regarding the children, their families or other staff which are required as part of the job. To undertake any other reasonable duties as directed by the Pre-school Manager, in accordance with the Pre-school’s policies and procedures. To work in strong partnership with the committee, manager, colleagues and other professionals. Personal Specification Essential Criteria: Minimum NVQ level 3 or equivalent. Excellent understanding of child development and the importance of individual children’s needs. Commitment to equal opportunities. Commitment to young children and their families. Friendly, nurturing and fun approach. Willingness to learn and continue personal development. Able to change and adapt to new ways of working. Suitable both mentally and physically, to care for children. . Desirable Criteria; Experience of working in a charity run Pre-school Experience of using an online childhood learning app such as Tapestry / Famly Computer literate Paediatric First Aid Trained – training Food Hygiene Level 2 Trained Up to date with all relevant safeguarding training A DBS check is required for this role. Applicants must be prepared to disclose any convictions they may have and any orders which have been made against them.
职位描述: 中餐早餐助理厨师 | Job Description: Assistant Chef (Chinese Breakfast) 职位概述 | Position Overview: Glass Garden 现诚招一名热情且经验丰富的助理厨师,专注于制作正宗中式早餐。理想候选人将协助制作传统早餐菜品,如点心、粥类、中式煎饼、包子等。本岗位需要对中餐的热爱、注重细节以及在快节奏环境中的高效工作能力。 Glass Garden is seeking an enthusiastic and skilled Assistant Chef to join our team, specializing in preparing authentic Chinese breakfasts. The ideal candidate will assist in crafting traditional breakfast dishes such as dim sum, congee, Chinese pancakes, steamed buns, and more. This role requires a passion for Chinese cuisine, attention to detail, and the ability to thrive in a fast-paced environment. 工作地点 | Work Location: Glass Garden, SE1 0SW 工作时间 | Work Hours: 上午7:00 至 下午3:00 (全职) 7:00 AM to 3:00 PM (Full-time position) 主要职责 | Key Responsibilities: 1. 食品准备 | Food Preparation: • 协助准备各种中式早餐所需的食材,包括清洗、切菜、腌制和分量分配。 • 根据配方和操作规范,确保菜品的一致性和高质量。 • Assist in preparing ingredients for a variety of Chinese breakfast dishes, including washing, chopping, marinating, and portioning. • Follow recipes and established guidelines to maintain consistency and quality. 2. 烹饪与呈现 | Cooking and Presentation: • 制作多种中式早餐菜品,如点心、面条、粥类和油条,确保菜品及时并具有吸引力的摆盘。 • Cook a variety of breakfast dishes, such as dumplings, noodles, congee, and fried dough sticks, ensuring timely and appealing presentation. 3. 厨房支持 | Kitchen Support: • 保持厨房环境的清洁和整齐。 • 协助主厨进行早餐原材料库存管理,确保原材料充足。 • 确保食品安全和卫生标准的执行,符合相关规定。 • Maintain cleanliness and organization of the kitchen area. • Assist the Head Chef in managing breakfast inventory and ensuring ingredients are stocked. • Monitor and enforce food safety and hygiene standards in compliance with regulations. 4. 团队协作 | Team Collaboration: • 与主厨和厨房团队密切合作,确保厨房运作顺畅。 • 提供改进菜谱及研发新早餐品项的建议。 • Work closely with the Head Chef and kitchen team to ensure smooth kitchen operations. • Contribute ideas for improving recipes and creating new breakfast items. 5. 客户服务 | Customer Focus: • 通过高品质的食物和服务标准确保顾客满意度。 • 根据顾客反馈调整菜品制作工艺。 • Ensure customer satisfaction by maintaining high-quality food and service standards. • Adapt preparation techniques based on customer feedback when necessary. 岗位要求 | Requirements: • 有助理厨师或相关岗位的经验,最好熟悉中餐烹饪。 • 熟悉传统中式早餐的菜品及制作工艺。 • 能适应早班工作,并能在动态厨房环境中高效工作。 • 熟练操作中餐相关的厨房设备和工具。 • 良好的沟通和团队协作能力。 • 对高品质菜品和食品安全标准的承诺。 • Proven experience as a chef or assistant chef, ideally in Chinese cuisine. • Strong knowledge of traditional Chinese breakfast dishes and preparation techniques. • Ability to work early morning shifts and excel in a dynamic kitchen setting. • Familiarity with kitchen equipment and tools specific to Chinese cooking. • Excellent communication and teamwork skills. • Commitment to high food quality and safety standards. 优先条件 | Preferred Qualifications: • 烹饪相关认证或中餐培训背景。 • 有快节奏餐厅或餐饮服务环境的工作经验。 • 熟悉食品安全和卫生相关规定。 • Culinary certification or formal training in Chinese cuisine. • Experience in a high-paced restaurant or catering environment. • Knowledge of food safety and hygiene regulations. 福利待遇 | Benefits: • 根据经验提供具有竞争力的薪资。 • 提供职业发展和培训机会。 • 友好且支持的工作环境。 • Competitive salary based on experience. • Opportunities for professional development and growth. • Friendly and supportive work environment
Job Description: We are looking for a passionate and skilled Barista to join our team at ARRO Coffee. As a Barista, you will play a crucial role in delivering outstanding customer service and crafting high-quality coffee beverages. Your expertise and enthusiasm for coffee will contribute to creating memorable experiences for our customers. If you have a genuine love for coffee and enjoy working in a dynamic, customer-focused environment, we’d love to hear from you! Key Responsibilities: ** Customer Service:** - Greet customers warmly, take accurate orders, and provide friendly and attentive service. - Handle cash transactions and operate the POS system to process payments accurately. - Address customer enquiries, concerns, and feedback with professionalism and empathy. ** Coffee Preparation:** - Prepare and serve a variety of coffee and espresso-based drinks following ARRO’s recipes and quality standards. - Use coffee equipment effectively to ensure consistency and excellence in every cup. ** Food Service:** - Serve food items such as pastries, sandwiches, and salads, ensuring presentation and quality. - Maintain a high standard of hygiene and food safety during the handling and preparation of food items. ** Cleanliness & Organisation:** - Maintain cleanliness and organisation in the café, including cleaning equipment, cups, cutlery, trays, and sanitising work surfaces. - Restock supplies as needed to ensure smooth operations. ** Team Collaboration:** - Work collaboratively with team members to ensure efficient café operations and a positive work environment. Requirements: - Previous experience as a Barista or in a similar customer service role. - Strong knowledge of coffee preparation techniques and espresso equipment. - Excellent communication and interpersonal skills. - Positive and proactive attitude, with the ability to work in a fast-paced environment. - Strong attention to detail and commitment to maintaining high standards of quality and cleanliness. - Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays. Benefits: - Competitive hourly wage: £11.50 – £13 per hour. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - Opportunities for career advancement and professional development. - A dynamic, supportive, and fun work environment. - Recognition programmes such as “Champion of the Month. Other Details: Experience: Required. Languages: English required. Employment: Full-time Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Join Us: If you’re excited about delivering exceptional coffee and creating memorable experiences for our customers, apply now to become a part of the ARRO Coffee team. We look forward to welcoming you! About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our flagship store on Oxford Street is a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
We are a Student Consultancy Firm looking for an Office Manager. The role will have responsibilities such as Operational duties, planning Work schedules, and record keeping. It will also involve assigning and checking the work of other Team members, arranging meetings with students, and helping them prepare their files as per the university's requirements. The role will also involve handling the legal aspects of the Organisation, meeting deadlines, and dealing with complaints and feedback. We are looking to hire Full-time. the position will be permanent and the salary will be based on industry standards but can be negotiated based on experience.
Job Title: Retail Insight Specialist Location: Flexible / Remote Overview: We are seeking a detail-oriented and motivated Retail Insight Specialist to join our team. In this role, you will act as a day-to-day shopper, visiting various retail stores to purchase items funded by the company. Your task will be to leave comprehensive reviews on the products you buy, assessing quality, pricing, availability, and overall shopping experience. This is an exciting opportunity to contribute valuable insights that shape retail strategies. Responsibilities: - Visit retail stores regularly as a typical shopper to purchase designated items funded by the company. - Evaluate product quality, customer service, store ambiance, and overall shopping experience. - Provide detailed, objective feedback on each item purchased, including its usability, value, and quality. - Complete and submit reviews and reports promptly, following provided guidelines. - Ensure confidentiality and act as an impartial consumer during store visits. - Meet deadlines for product reviews and reporting as assigned. Requirements: - Must be 18+ years old. - Must have lived at your current address for a minimum of 3 years. - Strong attention to detail and ability to provide clear, unbiased feedback. - Excellent written communication skills to deliver thorough and actionable reviews. - Self-motivated with the ability to manage time effectively and meet deadlines. - Comfortable working independently with minimal supervision. - A passion for retail and consumer products. Benefits: - All items purchased are funded by the company. - Flexible working hours with the ability to work remotely. - Paid per assignment. Join our team and help shape the retail experience with your valuable insights!
As an Online English Tutor, you will be responsible for delivering engaging and interactive English lessons to students of various levels and backgrounds. You will work remotely from the comfort of your own location, utilizing our online teaching platform. **Responsibilities:** - Conduct one-on-one or group English tutoring sessions via video conferencing. - Prepare lesson plans and materials tailored to individual student needs. - Provide constructive feedback and guidance to students to enhance their English language skills. - Maintain accurate records of student progress and attendance. **Requirements:** - Proficient in English with excellent verbal and written communication skills. - Previous tutoring or teaching experience preferred. - Bachelor's degree in English, Education, Linguistics, or related field preferred. - Reliable internet connection and a quiet environment conducive to online teaching. - Enthusiastic about teaching and passionate about helping students achieve their language learning goals. **Schedule:** - Flexible part-time hours based on student availability and tutor's schedule. Evening and weekend availability preferred. **Compensation:** - Earn £20 to £40 per hour based on experience and qualifications.
About the job Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With 24 Zuma& 11 ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO. At Azumi, our values ‘Honour the Mastery’, ‘Do unto Others’ and ‘Embrace the Energy’ guide everything we do, ensuring every experience is exceptional and memorable. Roka is a contemporary Japanese robatayaki restaurant, celebrated for its dynamic open-grill cooking and vibrant atmosphere. In 2004 the first Roka opened its doors on Charlotte Street, London with a flaming robata grill at its heart, and a striking yet informal interior that reflects the strength and energy of fire. JOB PURPOSE: The purpose of this job is to assist in delivering a smooth, consistent operation of wine service and supporting the sommelier team in adhering to the highest service levels. MAIN DUTIES: Build strong connections with regular and high-value guests, ensuring exceptional service. Assist with weekly stock takes and enhance wine selections and menu offerings. Maximize up-selling opportunities during service to drive sales. Train and develop team members, supporting their growth and professional development. Assist in scheduling team rotas and conducting performance reviews. Ensure guest requests are handled promptly, keeping senior management informed of any feedback or issues. We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our vibrant atmosphere to is crafted to perfection. Join us and bring your talent to a team that’s elevating contemporary dining on a global stage. We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our recruiters know. Required skills: WSET Competitive Salary plus tips Department: Sommelier The company Azumi is an unrivalled collection of restaurants, including Zuma, ROKA, Oblix, INKO NITO and Etaru. Our international family spans 27 locations across the globe. We are passionately driven to make dining out a magical experience. Our visionary group of restaurants, is the creation of our co-founders, Rainer Becker and Arjun Waney. With passion, determination and the love for what they do, they began the Azumi journey with the opening of Zuma London in 2002 – seamlessly followed by the opening of Roka in 2004. When you work with us, everyone is valued for the part they play. We look after each other and champion your strengths. Bring your enthusiasm, your dedication, your work ethic.... the rest we can teach you. With career paths unique to you, we are committed to offering you a journey that is ‘authentic but not traditional’. As a diverse community, with venues spanning the globe, there is a destination for everyone - allowing you to define your own career pathway.
Join our team as an IELTS tutor and help students achieve their language proficiency goals! We're seeking a dedicated and experienced individual to guide learners through the intricacies of the IELTS examination. As an IELTS tutor, you'll leverage your expertise to teach test strategies, improve language skills, and provide tailored feedback to ensure our students excel in their exams. If you're passionate about aiding individuals in reaching their English language proficiency objectives, this role is for you. ** REQUIREMENTS** We do not require previous experience in the position of teacher/teacher. ** ADVANTAGES** Flexibility of timetable Possibility of teleworking / remote work You will be able to set the price of your classes ** OFFER DETAILS** Flexible working hours Work location: all over UK Remuneration of £20 to £40 /h
Job duties: Develop Growth Strategies: Create and execute strategies that drive financial performance and enhance customer satisfaction by expanding Persona Beauty's presence in the beauty and personal care industry. Prioritize innovative nail and eyelash products to secure a competitive edge. Market and Consumer Insights: Conduct comprehensive market research to identify emerging opportunities in the European beauty sector. Analyze customer behavior and preferences to inform strategic marketing initiatives and product development. Strategic Client Engagement: Build strong relationships with prospective and existing clients, distributors, and strategic partners through regular communication and meetings. Focus on identifying business opportunities and fostering collaboration. Brand and Product Promotion: Champion Persona Beauty's product portfolio by developing marketing campaigns that emphasize the quality, sustainability, and innovation of its beauty solutions. Align promotional efforts with client and market needs to maximize impact. Sales and Contract Management: Oversee the drafting, negotiation, and management of sales contracts, ensuring adherence to legal standards and company policies while driving revenue growth. Sales Performance Tracking: Monitor and analyze sales data, including revenue trends and invoice records, to provide actionable insights for business decision-making and ensure alignment with company goals. Customer-Centric Feedback and Support: Manage customer feedback channels and provide exceptional after-sales support. Use insights from customer experiences to improve satisfaction and strengthen brand loyalty. Customer Relationship Management: Develop and maintain strong, long-term relationships with clients by anticipating their needs, incorporating feedback into strategies, and enhancing overall customer retention efforts. Team Leadership and Development: Lead, train, and mentor junior team members in marketing and customer relationship management to ensure alignment with Persona Beauty's values and objectives. Inspire a high-performance culture within the team.
Marketing Agent – Unlock Your Earning Potential Are you driven, ambitious, and ready to succeed? Join our dynamic team at Anglian Home Improvements and take your career to new heights. We’re looking for Marketing Agents to join our field marketing team and excel in door-to-door canvassing. This is a brilliant introduction to the world of sales, where you’ll develop invaluable skills while earning great rewards. No prior experience needed—just bring your energy and determination, and we’ll provide all the training you need to thrive! What You’ll Do: · - Represent Anglian Home Improvements by engaging with potential customers in your local area. · - Deliver persuasive, professional pitches to generate leads. · - Work as part of a supportive, high-energy team committed to your success. · - Travel to designated areas depending on your location. What’s in It for You: · - Comprehensive Training: - Hands-on coaching to teach you pitching techniques, handling objections, and lead generation. - Ongoing mentorship and support to ensure your success from day one. · - Competitive Pay Structure: - Starting goal: £350/week for 5 successful pitches (£70 per pitch). - With expert training and experience, you’ll be capable of earning £490–£980/week (7–14 pitches). · - Monthly Bonuses & Rewards: - Hit your targets and unlock additional bonuses and incentives. - Be recognized as a top performer and earn exclusive rewards. · - Career Development: - Gain hands-on experience in sales and marketing—a skill set that will serve you throughout your career. - Access ongoing coaching and mentorship to reach your full potential. · - Flexible Working: - Expected to work Monday to Friday, but we are flexible and can adjust around your lifestyle if you need time off. · - Recognition & Team Culture: - Join a team that values collaboration, celebrates success, and works hard while having fun. What We’re Looking For: · - Ambitious individuals with a positive attitude and a strong work ethic. · - Excellent communication and interpersonal skills. · - Resilience and determination to exceed targets. · - Driving is preferred but not essential. What to Expect: · - This is a field-based role, so resilience, determination, and a proactive mindset are key. · - You’ll be working door-to-door in designated areas, speaking to potential customers daily. · - Supportive training and regular feedback will ensure you develop quickly and succeed. Why Join Us? · - Be part of a market-leading company with a reputation for excellence. · - Learn valuable skills in sales and marketing that will open doors to future opportunities. · - Enjoy the freedom and flexibility of working in the field while earning uncapped income. · - Opportunities to advance into team leadership or management roles. · - Join a team that celebrates success and supports each other every step of the way. How to Apply: Send your CV and or an introduction to the Email provided.
Job Advertisement: Self-Employed Sales Representative Position: Self-Employed Sales Representative Type: Commission-Based Are you a highly motivated, results-driven individual with a passion for sales? Do you thrive in a flexible, self-directed work environment where your success is determined by your effort and drive? If so, we want you to join our dynamic team as a Self-Employed Sales Representative! What We Offer: - Unlimited Earning Potential: Your income is only capped by your ambition. With our competitive commission structure, the harder you work, the more you earn. - Flexibility: Enjoy the freedom to work on your own terms. You control your schedule and work environment. - Career Progression: We believe in nurturing talent. As you excel, opportunities for growth and leadership roles will be available to you. - Training and Support: We provide comprehensive training and ongoing support to ensure you have the tools you need to succeed. - Motivating Environment: Join a team that celebrates wins, encourages innovation, and rewards persistence. We’re here to help you achieve your goals. Your Responsibilities: - Generate and qualify leads through various sales channels. - Build and maintain strong relationships with clients. - Present, promote, and sell products/services to prospective customers. - Meet or exceed sales targets. - Continuously improve through feedback and training. What We’re Looking For: - Strong communication and interpersonal skills. - Self-motivated with a desire to achieve and exceed targets. - Ability to work independently and manage time effectively. - Prior experience in sales is a plus, but not mandatory—drive and determination are what matter most. Why Choose Us? This isn’t just another sales job. It’s an opportunity to be your own boss, develop your career, and unlock limitless potential. We’re committed to your success and provide the support and tools you need to excel. If you’re ready to take control of your future and grow with a company that values your drive, apply today! How to Apply: Interested candidates should submit their resume and a brief cover letter explaining why they are the perfect fit for this role to . Don’t wait—your next big career move is just an application away!
Job Description: We are looking for an enthusiastic and dedicated Kitchen Team Member to join the ARRO Coffee family. As a key part of our kitchen staff, you will help prepare and present delicious dishes, from freshly made salads, pastries to artisanal sandwiches, ensuring that our food matches the high standards of our coffee. If you are passionate about food preparation, teamwork, and delivering top-notch service, this role is for you. Key Responsibilities: ** Food Preparation & Quality Control:** - Prepare and create a range of fresh, high-quality food, from sandwiches to salads, ensuring consistency and attention to detail in every dish. - Follow ARRO’s recipes and presentation guidelines, crafting food that not only tastes great but looks visually appealing. - Ensure all dishes are prepared in a timely manner, meeting ARRO’s standards for both speed and quality. ** Health, Safety & Hygiene:** - Maintain the highest standards of food hygiene and kitchen cleanliness, adhering strictly to food safety regulations. - Carry out health and safety compliance checks regularly, ensuring that all procedures are followed. - Safely operate kitchen equipment and machinery, following the manufacturer’s guidelines. ** Stock Management:** - Assist in ordering and managing stock, ensuring that all ingredients are fresh, and minimising food wastage. - Support the Store Manager in stock counts, maintaining an organised and efficient kitchen. ** Team Collaboration:** - Work closely with both kitchen and floor staff, maintaining excellent communication to ensure smooth daily operations. - Act as a positive and proactive team member, attending regular team meetings and supporting the recruitment, training, and development of new kitchen staff. ** Innovation & Feedback:** - Contribute ideas for seasonal dishes, promotions, and menu improvements, staying informed on current food trends and customer preferences. - Provide feedback on kitchen operations to continually improve processes and offerings. Requirements: - Previous experience in a kitchen or food preparation role, ideally in a café or restaurant setting. - Strong understanding of food safety regulations and procedures. - Ability to work efficiently in a fast-paced environment while maintaining high standards. - Strong teamwork and communication skills, with a positive, solution-oriented attitude. - Flexibility with working hours, including mornings, evenings, weekends, and holidays. ** Benefits:** Competitive hourly wage. Complimentary meals during shifts. Generous employee discounts. Referral programme with the potential to earn up to £250. Company pension. Paid holiday entitlement. Opportunities for career development and progression. A supportive and inclusive work environment with recognition programmes like “Champion of the Month.” Other Details: Experience: Required, with a minimum of 1 year in a similar role preferred. Languages: English required; additional languages are a plus. Employment: Full-time, flexible schedules available. Schedule: Monday to Sunday, with shifts scheduled across all locations. ** Join Us:** If you're passionate about preparing great food, teamwork, and creating memorable customer experiences, apply now to become an ARRO Coffee Kitchen Team Member. We look forward to welcoming you! About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Our five locations—including our flagship store on Oxford Street—are destinations for coffee lovers and food enthusiasts. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, salads, and the warm, inviting atmosphere that makes our cafés beloved gathering spots. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer an exceptional experience every time.
About the job We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes: · Annual package of £41,445 per year (amount inclusive of basic salary and service charge) · Referral Scheme: £1000 for referring a Chef, (terms and conditions applies) · 28 days holiday with increase after 1st year of service, capped at 33 days · Private Healthcare · Life Insurance · A choice of rewards and lifestyle benefits · Employee recognition programme · Training and development opportunities · Interest free season ticket loan · 50% Food and Beverage discount in our venues · Last by not least, the opportunity to work and grow with a fantastic & supportive team! About the role, what will I be doing? Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met. Address customer concerns, complaints, and feedback in a professional manner. Monitor guest satisfaction and take action to enhance the overall customer experience. Supervise and train bar staff Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service. Enforce responsible alcohol service practices and age verification procedures. Maintain a clean and safe work environment, adhering to health and safety standards. Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar. Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies. Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting Previous supervisory experience Highly organized, multitasking individual with a positive attitude & a team player Ability to manage varying needs and prioritizing to ensure the best business results Excellent communication and interpersonal skills An exceptional attention to detail Flexibility to work weekend and evening shifts When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you. If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.
About Us: OFFER4UNI LTD specializes in providing exceptional educational support services and retailing a range of specialized goods. We are committed to supporting students in achieving their academic goals and enhancing their educational experiences. We are seeking a motivated and dedicated Education Officer to join our dynamic team and play a crucial role in delivering outstanding educational services to our clients. Key Responsibilities: Provide guidance and support to students in their academic journey, including advice on study techniques, course selection, and personal development. Develop and implement educational programs and workshops tailored to the needs of students. Collaborate with schools, colleges, and universities to establish and maintain strong partnerships. Assist in organizing events, seminars, and promotional activities to raise awareness of our services. Maintain accurate records of student progress and feedback for continuous improvement. Keep updated on the latest trends in education to ensure the company offers cutting-edge services. Qualifications and Skills: A degree in Education, Social Sciences, or a related field. Experience in educational support or a similar role is preferred. Strong interpersonal and communication skills with the ability to engage and inspire students. Organizational skills with the ability to manage multiple tasks and meet deadlines. Proficiency in Microsoft Office and other relevant software. Knowledge of the UK education system and student needs is a plus. What We Offer: A supportive and collaborative work environment. Opportunities for professional growth and development. Competitive salary based on experience. The chance to make a meaningful impact in the field of education.
Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Supervise the sales activities and other assistants to ensure smooth workflow. Lead, support, and inspire the sales team to meet performance goals and deliver exceptional customer service. Provide exceptional customer service, resolving queries and concerns promptly. Monitor stock levels and oversee product displays to maintain a well-organised store. Assist in achieving sales targets and maximising store profitability. Handle cash transactions, manage the till, and ensure accurate reporting. Address customer feedback to improve the shopping experience. Collaborate with the management team on promotions and store improvements.
We seek an experienced and passionate General Manager to lead our cosy, neighbourhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you. Join us in creating a warm, welcoming atmosphere where our local community feels right at home! Key Responsibilities: Leadership & Team Management: Oversee daily operations and ensure smooth running of the restaurant. Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel. Foster a positive work environment and promote teamwork and professional development. Customer Service: Maintain high standards of customer service to ensure a memorable dining experience. Handle customer inquiries, complaints, and feedback promptly and effectively. Implement strategies to enhance customer satisfaction and loyalty. Business Operations: Develop and execute operational policies and procedures. Monitor financial performance, including budgeting, forecasting, and cost control. Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients. Marketing & Community Engagement: Collaborate with the marketing team to create and implement promotional strategies. Build relationships with local businesses and the community to drive traffic and brand awareness. Plan and execute special events and promotions to attract and retain new customers. Compliance & Safety: Ensure compliance with health, safety, and hygiene standards. Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements. Qualifications: Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service. Excellent communication, organizational, and problem-solving skills. Ability to work flexible hours, including nights, weekends, and holidays. Passion for the hospitality industry and a commitment to delivering exceptional guest experiences. What We Offer: Competitive salary Opportunities for career growth and development. A supportive and dynamic work environment. Employee discounts on dining.
As a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.