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  • Application Support Lead
    Application Support Lead
    5 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Area Manager
    Area Manager
    8 days ago
    £100–£400 monthly
    Part-time
    London

    Cleaning Agency Manager – £100/week | Remote | London Looking to take on a leadership role in a growing cleaning agency? We’re looking for a highly reliable, detail-oriented Cleaning Agency Manager to help run the day-to-day operations of a small but fast-growing cleaning agency in London. This is a fantastic opportunity for someone with excellent organisational skills who enjoys working flexibly while driving growth. ⸻ Why Join Us? - £100 week - Paid biweekly (every 2 weeks) - Remote role (once a week in person) - Flexible schedule – manage your tasks at the time that suits you, as long as everything is completed on the deadline. - Grow with a start-up and enjoy pay increases and perks as the company expands ⸻ Key Responsibilities - Scheduling: Manage cleaner and client shifts using our scheduling platforms and spreadsheets. - Operations: Ensure smooth day-to-day running of cleaning jobs. Including: -Cleaners clean - ensuring they follow the checklist. -Reviewing cleans: via photos and video call when necessary. First 3 cleans are always reviewed via video call. - Client Communication: Send automated reminders, shift updates, and invoice/payment notifications. ⸻ Requirements - Strong administrative and organisational skills - Excellent communication (with both staff & clients) - Confident with technology and scheduling tools - Proactive, hardworking, and adaptable – comfortable in a start-up environment - Diligent with consistent target-hitting - Market research skills (operations, pricing, competitors) - Cleaning industry experience (preferred but not required) ⸻ Perks - Flexible, mostly remote role - Great support team behind you - Opportunity to shape and grow with the company - Pay increases and added perks as we scale ⸻ Ready to Apply? If you’re motivated, flexible, and eager to help build a successful company, apply today to become our Agency Manager! In your application, please state your experience and why you are a great fit for this role.

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  • Junior Recording Studio & Operations Manager
    Junior Recording Studio & Operations Manager
    9 days ago
    £1000–£1850 monthly
    Full-time
    London

    Recording Studio & Operations Manager Location: London (Zone 1) & Remote (Hybrid) Contract Type: Contractor (Trial period leading to Full-Time) Compensation: Negotiable based on experience + Performance-based increases & Sales Bonuses £1000.00 + Sales and performance Bonuses The Role We are looking for a strong communicator who is tech-forward and a multilateral thinker to join our team in a dynamic hybrid role. Sitting at the intersection of high-end music production, property management, and creative construction, this is not a standard 9-to-5 desk job. You will be responsible for the operational management of a recording studio and 30+ independent units. You will handle everything from short-notice hourly sessions to prolonged, high-demand complex bookings, while simultaneously assisting in the end-to-end delivery of creative construction projects locally and soon to be, internationally. This role requires a candidate who can manage high-volume data entry with precision while acting as the primary point of contact for high-profile clients and executives—all without hand-holding. Multi tasking is paramount. Key Responsibilities Studio & Property Management (30+ Units) • Complex Booking Management: Manage a high-volume diary involving a complex mix of bookings, ranging from short hourly slots to prolonged, demanding multi-week lockouts., • Tenant & Occupant Relations: Serve as the primary liaison for occupants across 30+ independent units, efficiently managing requests, maintenance issues, and property requirements., • Client Liaison: manage relationships with high-profile clientele, music executives, and artists, ensuring a discreet and premium service regardless of the request complexity., • Supplier Coordination: Manage third-party suppliers and contractors to ensure all units and studio spaces remain fully operational. Operations, Data & Systems • Precision Data Entry: Maintain accurate, up-to-the-minute records of bookings, tenant data, and inventory. High attention to detail is mandatory., • System Creation: Proactively identify operational bottlenecks across the property portfolio and build new systems or delegate tasks to resolve them., • Financial Admin: Issue invoicing, handle account management, negotiate with third parties, and produce reporting for management. Construction Project Support • Project Delivery: Assist the team across the full lifecycle of building creative spaces—from conception to delivery—locally, nationally, and internationally., • Research: Conduct market and logistical research to support project feasibility. Requirements: Essential Skills • Communication: Flawless verbal and written English is mandatory. You must be able to write compelling emails, create professional presentations, and negotiate confidently., • Tech-Forward: Proficiency with modern AI tools and LLMs is required—specifically Manus, Claude, and GenSpark—to optimize workflows, automate data handling, and conduct research., • Documentation: Proficiency in creating high-level spreadsheets, slide decks, and professional correspondence. Attributes • Independent: You are a self-starter who sets your own targets, who is well presented both offline and in person. You must be able to think multilaterally and switch between "high-level" negotiation and approachable “ground-level" entry level humble team member instantly., • Resilient: Willingness to work unsociable hours is required to accommodate complex client schedules and international project time zones. The Perks • Performance Pay: Immediate pay increases available based strictly on performance, hitting targets, and the ability to execute independently., • Incentives: Lucrative sales bonuses and incentive structures offered., • Location: Access to a central Zone 1 office combined with work-from-home flexibility., • Exposure: Direct access to high-level industry networks in music, property, and construction.

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  • Group Finance Manager
    Group Finance Manager
    26 days ago
    £60000–£65000 yearly
    Full-time
    Marylebone, Westminster

    We are a fast-growing, creatively driven hospitality group with venues in London, Abu Dhabi and international expansion projects underway in Monaco, Abu Dhabi, and beyond. Rooted in our family-run origins, we value long-term commitment, collaboration, and vision. We're seeking an experienced yet hands-on Finance Manager to take ownership of the group's financial operations, help shape strategic decision-making, and grow into a future CFO role as the business continues to expand. This position is ideal for someone who thrives in an entrepreneurial environment, is eager to build systems and structures from within, and is motivated by purpose and growth rather than hierarchy. Key Responsibilities 1. Financial Management \& Oversight • Oversee day-to-day financial operations across all venues and entities within the group. , • Manage cash flow, forecasting, and group liquidity planning. , • Oversee accounts payable/receivable, payroll accuracy, and VAT submissions. , • Supervise management accounts and ensure monthly reporting is timely, accurate, and actionable. , • Consolidate and analyse financial performance across UK and international projects. 2. Strategic Planning \& Growth Support  • Support leadership in financial planning for new openings, refurbs, and international expansions (e.g., project budgets, funding timelines, ROI tracking). , • Build and manage business models, forecasts, and sensitivity analyses for new ventures. , • Partner with the Managing Director on long-term growth strategies and capital allocation. , • Identify efficiencies and cost-saving opportunities without compromising creative or operational integrity. , • Big picture financial planning for trajectory of the group. 3. Project \& Investment Oversight  • Track project spend versus budget and ensure accurate cashflow planning for fit-outs and openings. , • Liaise with contractors, suppliers, and landlords regarding financial matters, payments, and funding schedules. , • Support negotiations for lease contributions, rent-free periods, and financial agreements with partners or landlords. , • Maintain and evolve project tracking tools (spreadsheets, dashboards, cost trackers). 4. Systems, Processes \& Reporting • Review and improve accounting systems and internal controls as the group scales. , • Implement clear financial reporting structures between venue teams, central finance, and leadership. , • Ensure all statutory and compliance obligations (HMRC, Companies House, etc.) are met. , • Support the digital transformation of the finance function, from automation to cloud-based reporting / AI developments. 5. Leadership \& Team Development • Work closely with venue GMs, operations, and HR to embed financial awareness across teams. , • Cost control optimisation. , • Champion a culture of accountability and transparency around budgets and costs. 6. International Expansion \& Cross-Border Finance  • Assist with financial structuring, banking, and tax planning for international projects. , • Support cross-currency forecasting and consolidated reporting for UK and overseas entities. , • Liaise with external advisors (auditors, lawyers, tax specialists) to ensure group compliance and optimisation. The Ideal Candidate  • Experienced Finance Manager, Controller, or Senior Accountant ready for their next step. , • Confident working directly with founders and senior leadership. , • Entrepreneurial mindset: solutions-driven, proactive, and emotionally intelligent. , • Excited by the idea of growing with the business into a CFO-level position over time. , • Passionate about hospitality, creativity, and the intersection between business and brand. What We Offer • The opportunity to grow into a senior leadership role as the group expands internationally. , • A collaborative, creative, and family-driven culture that values purpose and integrity. , • Exposure to unique projects in London, Monaco, and Abu Dhabi. , • Competitive salary (commensurate with experience) with performance-based growth potential. , • Hybrid working structure and direct input in shaping the company's financial future. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting! #IND

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  • Operations Coordinator
    Operations Coordinator
    1 month ago
    £30000–£40000 yearly
    Full-time
    Pimlico, London

    We are seeking an organized and proactive Operations & Partnerships Coordinator to ensure the seamless running of our daily operations. In this role, you will act as a key link between clients, the warehouse, and delivery teams to ensure precision in orders, deliveries, and communication. Responsibilities: • Oversee daily orders using platforms like Zoho, Shopify B2B, WhatsApp, and email., • Coordinate with warehouse and delivery teams to meet deadlines., • Maintain up-to-date client information, price lists, and service level agreements., • Track performance data to identify issues early and enhance operations., • Support client onboarding and maintain strong relationships with chefs and managers. Qualifications: • At least 2 years of experience in operations, logistics, or hospitality coordination., • Strong communication skills and team-oriented., • Proficient with digital tools such as Google Workspace, Notion, Excel/Airtable, and CRM or ERP systems., • Ability to remain calm under pressure and detail-oriented., • Bonus: Experience in foodservice supply or delivery operations and basic knowledge of automation tools like Make/Zapier. Benefits: • Competitive salary of £30,000 – £40,000 based on experience., • A dynamic and growing environment where structure meets rapid progress., • Opportunities for advancement into senior roles in operations or client partnerships. To apply, please send your CV and a brief note explaining why this role suits you.

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  • Security Operations Analyst
    Security Operations Analyst
    1 month ago
    £36000–£49000 yearly
    Full-time
    London

    As a Security Operations Analyst. You’ll monitor, triage, and respond to threats across our global estate, using modern SIEM/EDR and automation to keep [Company/clients] safe. Hybrid working, strong learning culture, and clear progression. The role • You’ll be part of our Security Operations Centre, detecting and responding to cyber threats, improving our controls, and guiding the business through security incidents. This role suits someone hands-on with SOC tooling, calm under pressure, and eager to automate the boring stuff. What you’ll do • Monitor and triage security alerts across SIEM (e.g., Microsoft Sentinel/Splunk), EDR (e.g., Defender for Endpoint/CrowdStrike), email security, and cloud platforms., • Investigate incidents end-to-end: scoping, containment, eradication, and recovery; maintain clear incident records and timelines., • Execute and improve playbooks/runbooks; contribute to SOAR automation for repetitive tasks., • Perform threat hunting using hypotheses mapped to MITRE ATT&CK; enrich findings with threat intelligence (internal and external)., • Lead/assist on phishing investigations, malware analysis at triage level, and suspicious user activity reviews., • Collaborate with IT/Cloud/Network teams on log onboarding, tuning, and control gaps; reduce false positives., • Track and meet SLAs/KPIs (MTTD/MTTR); deliver concise, executive-ready post-incident reports and lessons learned., • Support vulnerability management by contextualising exposures and recommending remediation priorities., • Participate in shift handovers and, if applicable, an out-of-hours/on-call rota., • Contribute to security awareness and purple-team exercises/attack simulations. What you’ll bring • Experience in a SOC/IR role (typically 2–5 years for this level) with demonstrable incident handling., • Working knowledge of: SIEM, EDR, email security, network security (IDS/IPS, firewalls), and cloud security (Azure/AWS)., • Ability to query and analyse data (KQL/Splunk SPL/SQL); basic scripting (PowerShell or Python) for enrichment and automation., • Familiarity with frameworks and standards: MITRE ATT&CK, NIST CSF, ISO/IEC 27001, and Cyber Essentials/Plus., • Strong written and verbal communication; comfortable translating technical risk for non-technical audiences., • A proactive mindset: curiosity, ownership, and continuous improvement., • Nice to have (advantageous, not essential), • Certifications such as Security+, CySA+, SC-200, AZ-500, GCIH/GCIA/GCTI, SSCP, GCED, or equivalent., • Experience with SOAR tooling, sandboxing, DFIR basics, or purple-team methodology., • Exposure to identity security (Entra ID, Okta), SaaS security, or container/Kubernetes security., • Experience in regulated environments (financial services, public sector) and/or UK SC/BPSS clearance eligibility. What we offer • Leave: 20 days’ annual leave, • Pension & protection: Employer pension contribution, life assurance, and income protection., • Learning & growth: Budget for certifications, paid exam days, access to labs and training platforms; clear progression to Senior Analyst/Incident Responder/Threat Hunter.

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  • AZURE DATA ENGINEER
    AZURE DATA ENGINEER
    2 months ago
    £37600–£44900 yearly
    Full-time
    Sunbury-on-Thames

    Job Overview We are seeking a skilled Data Engineer to join our dynamic team. The ideal candidate will be responsible for designing, constructing, and maintaining scalable data pipelines and architectures. You will work closely with data scientists and analysts to ensure the efficient flow of data across various platforms and systems, enabling insightful analysis and decision-making. We are looking for a Data Engineer to join our growing Data and Analytics team. This is ideal for someone with a solid foundation in data engineering who wants to develop deeper skills in Azure Databricks and Microsoft Fabric. You will play a key role in developing and maintaining modern data pipelines, shaping the meta data driver architecture, and building high-quality data models that power reporting and advanced analytics across the business. Duties • Develop and maintain robust data pipelines using technologies such as AWS, Hadoop, and Spark., • Design and implement database solutions for both structured and unstructured data using Oracle and Microsoft SQL Server., • Collaborate with cross-functional teams to understand data requirements and translate them into technical specifications., • Perform data modelling and database design to optimise performance and scalability., • Conduct data analysis to identify trends, patterns, and anomalies in large datasets., • Utilise programming languages such as Python and Java for data manipulation and transformation tasks., • Implement ETL processes using tools like Informatica to ensure seamless data integration., • Write efficient SQL queries for data retrieval, reporting, and analysis., • Create documentation for data processes, workflows, and system architecture., • Employ shell scripting (Bash) for automation of routine tasks., • Build and maintain scalable data pipelines in Azure Databricks and Microsoft Fabric using PySpark and Python, • Support the meta driven architecture (raw, enriched, curated layers) to ensure a clean separation of raw, refined, and curated data, • Design and implement dimensional models such as star schemas and slowly changing dimensions, • Work closely with analysts, governance, and engineering teams to translate business requirements into data solutions, • Apply data governance and lineage principles to ensure documentation, traceability, and quality, • Proven experience in a Data Engineering role or similar position., • Strong knowledge of big data technologies including Hadoop, Apache Hive, and Spark., • Proficiency in programming languages such as Python, Java, VBA, and shell scripting (Bash)., • Experience with database design principles and management of relational databases (Oracle, Microsoft SQL Server)., • Familiarity with data warehousing concepts and best practices., • Excellent analytical skills with the ability to interpret complex datasets effectively., • Strong problem-solving abilities coupled with attention to detail., • Ability to work collaboratively in a team environment while also being self-motivated. If you are passionate about working with data and have the skills required to thrive in this role, we encourage you to apply. Join us in driving our data initiatives forward!, • Familiarity with Agile delivery principles, • Interest in gaining the Microsoft Fabric Data Engineer certification (supported by the business), • Strong SQL and Python skills with hands-on experience in PySpark, • Exposure to Azure Databricks, Microsoft Fabric, or similar cloud data platforms, • Understanding of Delta Lake, Git, and CI/CD workflows, • Experience with relational data modelling and dimensional modelling, • Awareness of data governance tools such as Purview or Unity Catalog, • Excellent analytical and problem-solving ability with strong attention to detail

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