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  • Waiter / Waitress
    Waiter / Waitress
    3 hours ago
    £16.25 hourly
    Full-time
    London

    With over 26 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a dedicated and service-focused Waiter / Waitress to deliver an elevated dining experience that reflects the highest standards of hospitality. The ideal candidate is passionate about creating remarkable guest experiences through intention, consistency and an unwavering attention to detail. As a Server, you will play a vital role in shaping memorable moments for our guests, guiding each step of their dining journey with a genuine desire to serve, while continuing to grow your own professional expertise. Your Responsibilities • Create a warm and inviting environment by providing First Class Service that reflects RH’s standards of hospitality, • Guide each phase of the guest dining experience with confidence and care, offering knowledgeable recommendations and anticipating guest needs, • Process all guest payments efficiently and in accordance with safety, compliance and security procedures, • Uphold the highest levels of quality and presentation throughout the dining room, including table maintenance, curation and overall cleanliness, • Serve as a brand ambassador by engaging warmly with guests, modelling a polished personal presentation, and maintaining expertise knowledge of RH’s menu offerings, • Champion a team-first mindset, demonstrating “Full Hands In, Full Hands Out” by supporting your team and ensuring the dining room remains refined and prepared at all times Our Requirements • 3+ years of experience in a high-volume, full-service restaurant environment, • Proficiency in English is required, due to the international nature of our business and the need to communicate with global teams, • Candidates must have legal authorisation to work in the country in which they are applying at the time of application, • Must meet the minimum legal age required to serve alcohol, work certain shifts, and/or perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations, • Candidates must have legal authorisation to work in the UK, • Flexibility to work weekends, holidays, and variable shifts as needed, • Must be available to attend training full time between 8th - 26th June Physical Requirements • Frequently moving and lifting items up to 25 kg using appropriate techniques and equipment, • Work standing and walking for extended periods of time, • Commitment to proper safety and sanitation practices in a commercial kitchen environment About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, colour, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

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  • Group Finance Manager
    Group Finance Manager
    2 days ago
    £60000–£65000 yearly
    Full-time
    London

    We are a fast-growing, creatively driven hospitality group with venues in London, Abu Dhabi and international expansion projects underway in Monaco, Abu Dhabi, and beyond. Rooted in our family-run origins, we value long-term commitment, collaboration, and vision. We're seeking an experienced yet hands-on Finance Manager to take ownership of the group's financial operations, help shape strategic decision-making, and grow into a future CFO role as the business continues to expand. This position is ideal for someone who thrives in an entrepreneurial environment, is eager to build systems and structures from within, and is motivated by purpose and growth rather than hierarchy. Key Responsibilities 1. Financial Management \& Oversight • Oversee day-to-day financial operations across all venues and entities within the group. , • Manage cash flow, forecasting, and group liquidity planning. , • Oversee accounts payable/receivable, payroll accuracy, and VAT submissions. , • Supervise management accounts and ensure monthly reporting is timely, accurate, and actionable. , • Consolidate and analyse financial performance across UK and international projects. 2. Strategic Planning \& Growth Support  • Support leadership in financial planning for new openings, refurbs, and international expansions (e.g., project budgets, funding timelines, ROI tracking). , • Build and manage business models, forecasts, and sensitivity analyses for new ventures. , • Partner with the Managing Director on long-term growth strategies and capital allocation. , • Identify efficiencies and cost-saving opportunities without compromising creative or operational integrity. , • Big picture financial planning for trajectory of the group. 3. Project \& Investment Oversight  • Track project spend versus budget and ensure accurate cashflow planning for fit-outs and openings. , • Liaise with contractors, suppliers, and landlords regarding financial matters, payments, and funding schedules. , • Support negotiations for lease contributions, rent-free periods, and financial agreements with partners or landlords. , • Maintain and evolve project tracking tools (spreadsheets, dashboards, cost trackers). 4. Systems, Processes \& Reporting • Review and improve accounting systems and internal controls as the group scales. , • Implement clear financial reporting structures between venue teams, central finance, and leadership. , • Ensure all statutory and compliance obligations (HMRC, Companies House, etc.) are met. , • Support the digital transformation of the finance function, from automation to cloud-based reporting / AI developments. 5. Leadership \& Team Development • Work closely with venue GMs, operations, and HR to embed financial awareness across teams. , • Cost control optimisation. , • Champion a culture of accountability and transparency around budgets and costs. 6. International Expansion \& Cross-Border Finance  • Assist with financial structuring, banking, and tax planning for international projects. , • Support cross-currency forecasting and consolidated reporting for UK and overseas entities. , • Liaise with external advisors (auditors, lawyers, tax specialists) to ensure group compliance and optimisation. The Ideal Candidate  • Experienced Finance Manager, Controller, or Senior Accountant ready for their next step. , • Confident working directly with founders and senior leadership. , • Entrepreneurial mindset: solutions-driven, proactive, and emotionally intelligent. , • Excited by the idea of growing with the business into a CFO-level position over time. , • Passionate about hospitality, creativity, and the intersection between business and brand. What We Offer • The opportunity to grow into a senior leadership role as the group expands internationally. , • A collaborative, creative, and family-driven culture that values purpose and integrity. , • Exposure to unique projects in London, Monaco, and Abu Dhabi. , • Competitive salary (commensurate with experience) with performance-based growth potential. , • Hybrid working structure and direct input in shaping the company's financial future. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting!

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  • Head of FP&A
    Head of FP&A
    2 days ago
    Full-time
    Carnaby, London

    Head of FP\&A Location: Pizza Base (Head Office) Reports to: CFO Direct Reports: Finance Analyst We're on a mission to make people happier one pizza at a time 🍕 As we continue to grow, we're looking for a Head of FP\&A to help shape the next chapter of Pizza Pilgrims --- turning insight into action, numbers into stories, and big ideas into smart commercial decisions. This is a key role within our Finance team, reporting to our CFO and partnering with teams across the business to help drive performance, support growth and bring clarity to decision- making. Sitting as a peer to the Finance Controller, this role will play a big part in shaping the commercial direction of the business as we continue to grow. What the role is all about At Pizza Pilgrims, everything we do feeds into four pillars: Happy Teams, Happy Guests, Happy World, Happy Business As our Head of FPA, you'll be the commercial brain behind the numbers, helping teams across the business make smarter decisions through insight, forecasting and planning. You'll work closely with our CFO and leadership teams, owning budgets, forecasts and commercial analysis, while helping shape how we grow as a business. This role sits right at the centre of the action, partnering with Ops, Property, Food and central teams to turn complex information into clear direction. Planning \& Forecasting • Lead our budgeting and forecasting cycles across the business, • Build scenario models to support growth plans and commercial decision-making, • Help teams understand performance trends, risks and opportunities, • Drive clear planning processes and stronger commercial visibility, • Own rolling forecasts and support longer-term financial planning Commercial Insight • Turn performance data into clear insight and actionable recommendations, • Support decision-making across Ops, Food and Property, • Lead menu and pricing analysis alongside the Food team, • Identify opportunities to improve profitability, efficiency and performance, • Own short and long-term cashflow planning, • Support investment appraisals for new openings, refurbishments and projects, • Help assess business cases and commercial opportunities across the estate, • Maintain visibility on spend, forecasting and return on investment, • Support commercial and strategic decision-making as we continue to grow Leadership \& Partnership • Reporting to our CFO and partnering senior leadership team, • Support and develop our Finance Analysts, • Build strong relationships across operational and non-finance teams, • Bring challenge, clarity and commercial thinking to key business decisions, • Act as a trusted business partner across multiple areas of the company About you • You're comfortable working in fast-paced, multi-site businesses (hospitality, retail or restaurants would be a huge plus) • You know how to build budgets, forecasts and scenario models that genuinely support decision-making • You can simplify complex information and communicate it clearly, • You're confident challenging ideas and assumptions when needed, • You build strong relationships across different teams and leadership levels, • You're highly analytical, commercially minded and love solving problems, • Advanced Excel skills are a must, • ACA, ACCA or CIMA qualified (or qualified by experience) Our values matter to us Whilst skills are important, how you show up matters just as much: • Push Yourself -- keep learning, keep growing, • Be Yourself -- your personality belongs at work, • Respect Others -- everyone's welcome here, • Enjoy Yourself -- hospitality should be fun What's in it for you? • The chance to play a key role in the growth of one of the UK's most exciting hospitality brands • A people-first culture with loads of energy, ambition and personality, • 28 days holiday + an extra day for every year you're with us (up to 5), • A paid 4-week sabbatical after 5 years, • An extra Happiness Day each year to do something just for you, • Unlimited great pizza. Obviously 🍕 If you're passionate about turning insight into action and want to help shape the future of Pizza Pilgrims, we'd love to hear from you 💚

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  • General Manager Pop-Up
    General Manager Pop-Up
    4 days ago
    Full-time
    London

    General Manager Pop-Up Location: Shoreditch, London Company: Junkies Employment Type: Full-Time About Junkies Junkies hits different. We're a pastry business, but not as you know it. With a fast-paced, design-led concept built around indulgence, precision, and experience, we are not trying to replicate traditional hospitality we are building something sharper, and operationally disciplined behind the scenes. Our success depends as much on smart execution as it does on strong commercial traction. This will be our first standalone site and sets the operational and commercial precedent for everything that follows. Our upcoming Shoreditch pop-up is a 3 month performance phase. Its objective is clear: The site must be operating at or above site-level breakeven on a consistent basis with systems that allow the business to operate without regular founder involvement. The Product & Model Junkies is a mono-product operation. One SKU. One price. All day. That simplicity is intentional it reduces complexity, tightens training, and makes the operation highly measurable. But it also raises the performance bar: with a single product, outcomes are driven by execution quality and operational control. There’s nowhere to hide behind menu variety. The commercial and operational levers are clear: • Throughput and queue conversion during peak windows, • Production planning to protect freshness while minimising waste, • Labour deployment matched tightly to demand by hour, • Quality consistency at speed every unit to standard, every time, • Operational flow designed for repeatability, not heroics This model rewards operators who can run a clean, disciplined system: tight prep, tight handoffs, tight reporting and who understand that growth only matters if it improves contribution. The Role This role is focused on making the Shoreditch pop-up economically successful within three months. You will own site-level contribution not just revenue. That means taking responsibility for revenue performance, labour efficiency, waste control, throughput, and operational clarity. You must be commercially sharp enough to grow revenue intelligently, but disciplined enough to prioritise what improves contribution rather than just top-line sales. This is not a role for someone who simply follows established playbooks you will be expected to refine, build, and implement better ways of operating as we scale. This is not a lifestyle store manager role. This is a performance mandate. What Success Looks Like (By End of Month 3) • The site is operating above breakeven, covering all fixed costs, • Labour and waste are controlled within agreed targets, • Peak-hour throughput is optimised, • The business runs without regular founder input, • Clear systems and reporting are in place, • Growth initiatives improve overall contribution not just activity, • Clear weekly reporting of revenue, labour %, waste %, and contribution It is our intention that the pop-up phase leads directly into our own store, but this is based on meeting defined financial and operational objectives. Core Responsibilities1. Economic Ownership (Primary Focus) • Own weekly site-level P&L, • Monitor and manage contribution, not just revenue, • Own and oversee local marketing and sampling campaigns, structured and measured against contribution impact, • Align labour scheduling to hourly demand patterns, • Control waste through disciplined production planning, • Improve revenue per labour hour, • Optimise peak trading windows 2. Operational Discipline • Translate brand standards into practical, repeatable ways of working, • Maintain consistent product quality and service execution, • Responsible for timely re-ordering of ingredients and materials, • Build and document simple, repeatable SOPs, • Identify friction and remove it quickly, • Ensure operational resilience when founders are not present, • Keep systems lean and scalable 3. Commercial Intelligence • Increase revenue without destabilising cost structure, • Improve AOV and conversion through structured experimentation, • Evaluate new channels (wholesale, B2B, collaborations) through a contribution lens, • Prioritise initiatives that strengthen the core site before expanding complexity You understand that revenue growth only matters if it improves contribution. 4. Team Leadership • Lead, coach, and structure the team to deliver fast, accurate, high-energy service, • Set clear performance standards, • Develop accountability and clarity in scheduling, • Commercially rigorous you think in contribution, not just sales, • Comfortable working autonomously and taking full ownership of outcomes, • A builder as much as an operator; you improve and create systems rather than just maintain them, • Analytical comfortable being measured against financial targets, • Structured under pressure you respond with data, not reaction, • Solution-oriented you present options, not just problems, • Disciplined in prioritisation you don’t chase growth for its own sake, • Motivated by developing relationships and channels that strengthen site contribution, • Reporting by default you provide clear, concise summaries of relevant business metrics You likely have experience in retail, hospitality, or food environments where margins matter and throughput is critical. Experience • Experience developing commercial accounts, partnerships, or local business channels is highly valued, • Demonstrated ability to improve processes and implement structure in growing environments, • Strong organisational and analytical skills with understanding of how operations drive financial results, • A high-accountability operational leadership position, • A commercially driven site management role, • A chance to shape how Junkies operates as it scales, • A pure sales position, • A passive store manager role, • A high-cadence event marketing job We reward contribution and operational excellence. How to Apply Send your CV and a short note explaining: • A time you improved contribution, not just revenue, • A time you identified and fixed operational leakage, • How you prioritise growth vs discipline

    Immediate start!
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  • Procurement Manager - Beauty/Health - Part-Time
    Procurement Manager - Beauty/Health - Part-Time
    11 days ago
    £18000 yearly
    Part-time
    London

    About us We're a UK-based Brand and online retailer selling beauty and health products. The business has grown quickly over the past few years and we now need someone to take ownership of our supplier relationships in China and our stock forrecasting/planning. What the job involves: It's a part-time, standalone role with no direct reports. You'll be the main contact between our Chinese suppliers and our UK and International operations. The work splits into two parts: managing the suppliers themselves, and forecasting demand so we hold the right amount of stock. Mandarin is essential. You'll be talking to Chinese factories every day, mostly through WeChat, and we need someone who can deal with them directly rather than going through a translator. Day-to-day responsibilities Supplier work: • Find, vet and onboard new suppliers across our product categories, • Negotiate on price, MOQs, payment terms and lead times, • Build long-term relationships with manufacturers and trading partners on Alibaba, 1688, Made-in-China and through direct contacts, • Run quality checks, factory verifications, sample reviews and product certifications (UKCA, CE, RoHS, cosmetics safety), • Build SKU-level demand forecasts using sales history, seasonality and upcoming promotions, • Place purchase orders to keep stock at healthy levels without overbuying, • Monitor slow-moving and ageing stock, and act on it, • Work with sales, marketing and the warehouse team to keep supply and demand aligned, • Fluent Mandarin, spoken and written, • At least 3 years in procurement or buying, including hands-on experience sourcing from China, • Practical experience in demand forecasting and inventory planning, • Strong negotiator with a commercial head, • Confident with Excel or Google Sheets (pivots, lookups, basic forecasting models), • Background in home beauty/health or electronics., • Familiarity with Shopify, Amazon or eBay, or with inventory tools like Linnworks, Cin7 or NetSuite, • Working knowledge of UK product compliance (UKCA, CE, cosmetics rules), • £18,000 per year., • Part-time hours - 9am - 2pm (Mon - Fri)., • Office in Wood Green, 5 minutes from the tube (Piccadilly line), • The chance to shape the function as the business grows Location: London, Wood Green (5 minutes from the tube) Salary: £18,000 per year (part-time) Hours: Monday to Friday, 9am to 2pm (25 hours per week) Languages: English and Mandarin, both fluent Reports to: [Head of Operations / Founder] How to apply: Email your CV • Your experience working with Chinese suppliers

    Immediate start!
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  • Pizza Chef
    Pizza Chef
    16 days ago
    £12–£15 hourly
    Full-time
    London

    About PZAZA PZAZA is not your average pizza joint. We're serving up globally inspired, flavour-loaded pizzas with bold toppings like oxtail & jerk chicken. What started as an exclusive, Instagram-only drop model is now evolving into a physical space where walk-ins, collection, and street flavour meet. We're building something special—and we need the right team to help level up. We’re now looking for a reliable, fast, and detail-oriented Pizza Prep & Assembly Cook to join our core kitchen team. What You’ll Be Doing 1. Prepping dough, sauces, and toppings for service, 2. Assembling pizzas with precision and consistency, 3. Running the oven and making sure each pizza hits the PZAZA standard, 4. Working closely with kitchen leads and front-of-house team to stay on pace, 5. Assisting with setup and clean down of the shop daily, 6. Ensuring your station stays clean, stocked, and smooth under pressure You Need To Be 1. Fast, focused, and clean under pressure, 2. Comfortable with high-volume prep and service, 3. Able to adapt from a ghost kitchen vibe to customer-facing energy, 4. Detail-oriented — our flavours are bold, but our standards are tight, 5. Has experience working in a kitchen (pizza/dough experience a plus) Why Work With PZAZA? • Be part of an exciting brand that’s on the rise, • Work in a team that values culture, quality and creativity, • Staff meals, perks and growth opportunities as we expand, • Your role matters – you're helping build the future of PZAZA from the ground up

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  • Sales Consultant
    Sales Consultant
    29 days ago
    £15–£18 hourly
    Part-time
    London

    We are looking for a Growth & Sales Consultant who lives and breathes marketing. You are not just an order taker—you are a consultant. You understand the pain points of business owners, you can articulate the value of our services, and you know how to close the gap between a lead and a long-term partnership. What You’ll Do: • Pipeline Management: Manage inbound leads and proactively hunt for new business opportunities., • Consultative Discovery: Conduct high-level discovery calls to understand client business models, goals, and marketing challenges., • Proposal Crafting: Translate client needs into compelling, high-converting proposals that showcase our unique value proposition., • Negotiation & Closing: Lead the sales process from initial contact to contract signature, handling objections with grace and confidence., • Marketing Insight: Stay ahead of industry trends to speak intelligently about SEO, paid media, and brand strategy during sales calls., • CRM Excellence: Maintain a clean, organized, and active pipeline in our CRM to ensure no lead is left behind. You Are a Perfect Fit If: • You are a Closer: You don’t get discouraged by a "no"—you see it as the beginning of a conversation. You have a proven track record of hitting and exceeding sales targets., • You Speak the Language: You have a solid understanding of digital marketing fundamentals (ROI, CPC, ROAS, Branding, LTV). You can explain why what we do works., • Top-Tier Communication: You are articulate, professional, and persuasive. You have high emotional intelligence and know how to build rapport with executives., • Self-Starter: You thrive in an environment where you have autonomy. You don’t need your hand held; you need a goal and the resources to smash it., • Passion for Growth: You are genuinely interested in helping other businesses succeed. You care about the results we deliver to our clients.

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  • Supervisor
    Supervisor
    29 days ago
    £17–£17.5 hourly
    Full-time
    Bethnal Green, London

    About the role. We are looking for an experienced restaurant supervisor to join the SMOKESTAK team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. Working alongside a well-established management team, you’ll support the front of house team in ensuring we are delivering that same passion to all our guests through support and training. You’ll be a role model for all staff and spearheading what it means to run a dynamic London restaurant. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible and constantly looking for ways to drive the business forward. Responsibilities. • Collaborate with the management team for seamless operations, especially during service., • Take care of the opening of the restaurant, allocate staff to their section and brief the team before service., • Take care of the closing of the restaurant, send end-of-day reports to the senior team, do the cash-up., • Provide training to the new team members and help covering sections when needed, • Have the ability to deliver high standards consistently., • Ensure that the team follow company policies, as well as health & safety regulations., • Be a bastion of our brand and lead by example., • Deliver excellent guest experience and be able to deal with complaints if needed Requirements. • Previous experience in a similar environment., • A love for hospitality, food, wine and drink., • Basic grasp of Microsoft 360 and SharePoint., • Familiarity with software systems including Lightspeed, SevenRooms, Workforce desirable but not essential. We offer. • £1,000 every annual employment anniversary., • Monthly bonuses for top performers., • 50% staff discount on meals at each of our restaurants., • Cycle-to-work scheme., • Cost price wine through our suppliers., • International trips for top performers., • In-house training dedicated to your personal development., • Staff trip programme to meet farms, fish markets and vineyards., • We offer qualifications, including, WSET, health and safety, food training., • Company donations to charities our staff feel are close to home., • Whole team staff parties., • Wholesome staff meals, end of service drinks.

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  • Business Development Executive
    Business Development Executive
    1 month ago
    £38000–£42000 yearly
    Full-time
    London

    About Us: Pronto Pizza W14 Ltd is expanding its brand through a structured franchising model. We are seeking a Business Development Executive to support the franchising wing of the company, manage brand outreach, and help drive growth through new franchise partnerships. Purpose of the Role: To identify, attract and onboard potential franchise partners while supporting the development and expansion of the Pronto Pizza brand. Key Responsibilities: Promote the Pronto Pizza franchise model to potential franchisees across the UK. Conduct outreach, generate leads, and manage enquiries from interested partners. Oversee the franchise onboarding process, ensuring a smooth and professional experience. Maintain relationships with current franchise partners and support their growth. Assist in developing franchise marketing materials, presentations, and promotional campaigns. Undertake market research to identify new territories and business opportunities. Work with the management team to align franchise expansion strategies with company goals. Requirements: Experience in business development, sales, or franchise recruitment (1 year+ preferred). Strong communication, presentation, and negotiation skills. Ability to build relationships and maintain a professional network. Self-motivated, target-driven, and comfortable handling outreach and lead generation. Understanding of franchising or hospitality is an advantage but not essential.

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    2 months ago
    £14.32 hourly
    Full-time
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Barista Supervisor
    Barista Supervisor
    2 months ago
    £14668 yearly
    Part-time
    Bromley

    Social Enterprise Coordinator 16 hours per week, Thu-Fri Fixed Term (until October 2 2026) £14,668 per year (£34,379 full time equivalent) Location: Bromley High Street Market Square & Training Centre/Lodge Purpose of the Job: You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market‑stall‑based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash‑up, and safe pack‑down. You will ensure the pilot delivers high‑quality, person‑centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Main Duties: • Lead full operational day (09:00 - 17:00) including loading, transport, setup, trading, pack down and return., • Set up microenterprise stations (coffee, plants, bikes) and ensure all equipment is safe and functional., • Manage EPOS terminal, float, stock levels and daily consumables. - Conduct safety checks (marquee stability, temperature logs, equipment checks)., • Ensure branding, signage and customer facing materials are displayed professionally., • Supervise 2-4 disabled trainees per day across rotating AM & PM shifts., • Provide structured, confidence‑building coaching in customer service, task rotation, microenterprise skills and workplace behaviours., • Deliver clear briefings at the start of each shift and support smooth changeovers., • Promote independence while ensuring safety, dignity and person‑centred practice. Model high‑quality customer interactions and support trainees to use scripts., • Support volunteers to deliver coffee & drinks service, plant sales and display management and bike sales., • Ensure all microenterprise activities meet safety, hygiene and quality standards., • Identify opportunities to cross‑sell or promote ancillary services (barista training, event catering, garden maintenance, bike repair sessions)., • Provide warm, inclusive customer service that reflects Bromley Mencap values., • Promote the social mission of the enterprise to build community buy in., • Capture enquiries for ancillary services such as barista training, events catering, and off market bookings., • Build positive relationships with market organisers, neighbouring traders and local partners., • Work closely with Employment Services, The Lodge and Training Centre staff to ensure smooth referrals and progression. Other Duties: • To comply with safe working practices as outlined in Bromley Mencap policies and take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work., • To report any accidents, incidents or near misses as soon as reasonably practicable., • To comply with GDPR guidance as outlined in Bromley Mencap policy and report any breaches as soon as reasonably practicable., • To be aware of and adhere to Bromley Mencap policies at all times., • To take part in progress/performance reviews throughout the year., • To cooperate with other departments to achieve good outcomes for our members., • To attend training courses and complete online training modules as required to meet the requirements of the post., • To take responsibility for own personal development, seeking out opportunities to learn new skills., • To undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the centre., • To apply the Bromley Mencap values and behaviours to every aspect of the role at all times., • To protect and enhance the interests and reputation of Bromley Mencap internally and externally., • To commit to, and uphold, the organisational values in all aspects of your work. Person Specification: • Essential Evidence of CPD relevant to supported employment, social enterprise, community engagement or disability inclusion., • Level 2 Food Hygiene (or willingness to obtain)., • Experience supporting adults with learning disabilities, difficulties or neurodiverse conditions., • Experience in community‑facing roles, retail, hospitality, microenterprise or market trading., • Experience supervising small groups or delivering structured activities., • Experience maintaining safety, quality and customer service standards., • Understanding of person‑centred practice, reasonable adjustments and inclusive workplaces., • Awareness of food hygiene, basic retail operations and customer service principles., • Understanding of safeguarding and health & safety in community settings., • Strong organisational skills and ability to run a full operational day independently., • Confident supervising disabled adults and delivering on‑the‑spot coaching., • Strong communication and customer service skills., • Ability to manage cash/EPOS, stock and daily reporting., • Able to identify risks early and maintain a safe environment. Empathetic, patient and committed to inclusion., • Motivating, proactive and confident working in public settings., • Calm under pressure with a solution‑focused mindset., • Reliable, organised and able to work independently., • Ability to travel independently to Bromley Market from the Lodge (Rutland House) and Training Centre., • Willingness to work outdoors in varying weather., • Enhanced DBS required., • Full UK driving licence required (for transport)., • Flexibility to support occasional events Reports to: Employment Services Manager You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market stall based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash up, and safe pack down. You will ensure the pilot delivers high quality, person centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Application process closes on Monday 23rd March 2026 with interviews commencing Monday 30th & Tuesday 31st March and Wednesday 1st April 2026 for an immediate start.

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