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Performance Coach Salary: £33,000 per annum Location: Harrow As a Performance Coach you will work closely with all frontline Employment Advisors to identify and offer performance improvement support through various one to one and group coaching and mentoring interventions to assist frontline staff to achieve set performance targets. Our Performance Coach will work collaboratively with Business Manager... ZIPC1_UKTJ

Reeson Education are recruiting for a passionate and energetic sports coach to join a specialist SEMH PRU setting in West Drayton on a part-time basis. This is an exciting opportunity for a dedicated sports coach or experienced personal trainer who is keen to use sport, fitness, and wellbeing to positively engage young people who benefit from structured physical activity and mentoring in West Drayton. Key responsibilities: * Deliver structured fitness and wellbeing sessions as a sports coach * Use sport and exercise to engage and motivate students * Support pupils with SEMH needs through positive physical activity * Promote teamwork, resilience, and confidence * Adapt activities to suit different fitness levels and emotional needs * Work alongside staff to support behaviour and engagement strategies * Act as a positive role model within the West Drayton school community The school in West Drayton supports students with social, emotional, and mental health needs and is seeking a proactive sports coach who can build strong relationships and create positive routines through fitness. This role would also suit a qualified personal trainer looking to transition into education and make a lasting difference. As a sports coach, you will deliver engaging sessions that support both physical and emotional wellbeing. A background as a personal trainer, fitness instructor, or youth sports coach would be highly beneficial, especially when working with students who respond well to practical and active learning approaches. Requirements: * Experience working as a sports coach or personal trainer * Experience with young people or SEMH/PRU settings desirable * Strong communication and behaviour management skills * Patient, motivating, and reliable approach * Passion for wellbeing, fitness, and supporting young people This part-time sports coach role in West Drayton is ideal for a sports coach or personal trainer looking for a rewarding position where they can positively impact student wellbeing, engagement, and confidence through sport and fitness. Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England. Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert.

The Advocate Group are proud to be partnering with Monster Energy to recruit a senior Quality leader into their EMEA team. Monster Energy Company, headquartered in Corona, California, is a NASDAQ-listed global leader in the energy drinks category. Since launching in the UK and Ireland in 2008, the business has rapidly expanded its footprint across Europe, the Middle East, and Africa. Founded in 2002, Monster has grown into one of the most recognised and disruptive brands in the beverage industry. With over 3,600 employees and distribution across 141 countries, the brand is known for its bold, edgy identity and relentless focus on growth. In 2023 alone, the EMEA region delivered 138 million cases. The role As Quality Control Director EMEA, you will play a critical leadership role within the EMEA Quality function, driving both strategic direction and operational excellence across laboratory services. Reporting directly to the VP Quality Assurance EMEA, you will lead laboratory operations, ensuring regulatory compliance, robust quality systems, and continuous improvement across all testing methodologies and performance standards. You will oversee QC leadership and laboratory teams, operating with a high degree of autonomy and influence across internal and external stakeholders. key responsibilities • Lead and oversee all laboratory operations, including workflow planning, scheduling, and resource allocation, • Develop and execute strategic plans aligned to global and regional quality objectives, • Ensure compliance with regulatory requirements and maintain all relevant certifications and accreditations, • Own laboratory quality systems, including test method approvals, audits, and corrective action processes, • Provide technical leadership across analytical methods, instrumentation, and staff competency, • Ensure integrity, accuracy, and security of laboratory data and systems, • Manage budgets, capital investment, and equipment lifecycle, • Lead, coach, and develop QC Managers and laboratory teams, fostering a high-performance culture, • Define and track KPIs to drive continuous improvement and operational excellence, • Collaborate cross-functionally with internal teams, bottlers, and co-packing partners, • Support business needs in a fast-paced, high-growth environment, • Travel across the EMEA region (approximately 20%) About you • 10+ years’ experience within quality control or quality assurance, including 5+ years in a leadership role, • Strong leadership capability with the ability to inspire, influence, and drive performance, • Proven experience working within complex, multi-site or international environments, • Strong commercial awareness and ability to align quality strategy with business objectives, • Deep understanding of ISO 17025 and relevant laboratory standards, • Analytical mindset with the ability to interpret complex data and drive decision-making, • Experience managing budgets, projects, and multiple priorities simultaneously, • Strong communication skills, with the ability to present technical information clearly, • Proficiency in Microsoft Office tools, • Fluent English (written and verbal) Education • Degree in Chemistry, Microbiology, Food Science, or a related discipline (essential), • Master’s degree (preferred) Why join Monster Energy? This is an opportunity to join a globally recognised, high-growth brand with a bold culture and entrepreneurial spirit. You’ll have the chance to shape quality strategy across a major international region, working with a business that continues to challenge and lead its category. If this sounds like the right fit for your next career move, I’d love to speak with you! 📧 Or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting. The role You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight. Key responsibilities • Lead, coach and develop a team of technical instructors (c.6–7 direct reports), • Oversee the full training lifecycle – design, delivery, certification and evaluation, • Manage training schedules, resources, and course planning to meet business demand, • Implement and track KPIs, processes and performance measures, • Drive continuous improvement across training programmes and methodologies, • Manage stakeholder relationships, including internal teams and external customers, • Oversee resource planning, succession planning and recruitment activity, • Ensure compliance with health & safety and operational standards, • Contribute to commercial training proposals and customer feedback loops What they’re looking for • Proven experience leading a training team, function or operation, • Strong background in planning, scheduling and delivering structured training programmes, • Experience managing processes, KPIs and operational performance, • Confident people leader with experience across coaching, development and performance management, • Comfortable working in a technical or engineering-led environment (highly advantageous), • Commercial awareness with the ability to balance customer needs and business priorities Why consider this role? • Opportunity to shape and lead a critical customer-facing training function, • Blend of strategy and hands-on leadership, • High-impact role with visibility across the business, • Stable, well established organisation with strong technical credibility

We’re looking for an experienced and pragmatic HR Consultant to join our clients EMEA HR Consultancy team on a 12-month fixed-term contract. Working closely with a Strategic HR Business Partner, you’ll act as a true generalist, partnering with managers across corporate functions to deliver high-quality, commercially focused HR support. This is a fantastic opportunity to work in a fast-paced, change-driven environment where you’ll have real impact across both the UK and wider EMEA region. Key Responsibilities • Provide day-to-day HR consultancy support to managers across corporate functions, • Advise on a wide range of employee relations matters, including absence management and casework, • Support organisational design, restructures, and change initiatives, • Coach and guide managers to build confidence in handling people matters, • Contribute to and support broader HR projects across the EMEA region Scope of the Role • Primary responsibility for UK corporate functions (c.300 employees), • Additional support for one European country, • Part of a wider EMEA HR population of approximately 2,000 employees About You • CIPD Level 3 or 5 qualified (or currently working towards), • Proven experience in an HR Advisor or HR Consultant role, • Strong experience managing employee relations casework, • Confident influencing and coaching senior stakeholders, • Comfortable working in a fast-moving, evolving environment, • Experience within complex or fast-paced organisations is highly desirable

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. PURPOSE OF THE ROLE The Supply Chain Planner plays a pivotal role in ensuring the seamless flow of stock through effective planning, purchasing, and replenishment activities. Reporting into the Supply Chain Senior Planner, collaborating closely with suppliers and internal teams, the role aims to optimise sales, stockholding, and profitability across assigned categories. Acting as a key driver of the supply chain strategy, the Planner supports team members, contributes to key projects, and ensures the efficient execution of replenishment activities to meet business objectives. RESPONSIBILITIES • Stock Management: Oversee stock intake and replenishment for assigned departments or brands, ensuring KPIs are met., • Forecasting & Planning: Collaborate with suppliers to forecast demand and plan stock requirements to maximise availability., • System Optimisation: Manage and maintain replenishment systems for optimal stock management and accurate reporting., • Stakeholder Collaboration: Work closely with Procurement, Logistics, and Retail Operations teams to align replenishment activities across the supply chain., • Team Support: Coach and delegate tasks to Assistant Planners, ensuring effective team performance., • Project Involvement: Support the Supply Chain Manager in implementing category strategies and contributing to key projects. WHAT WE’RE LOOKING FOR: • Commercially minded Merchandiser/Supply Chain professional, with previous experience of Assortment & Range Change Management of both branded & own label product, • Proven experience of working with high volume SKU counts, Vendor Management. Experience within Gifting, Toys & Stationary is desirable, • Strong analytical and numerical abilities, with advanced proficiency in Excel and supply chain systems, SAP Retail and Power BI, • Proven skills in planning, organising, and prioritising., • Advanced proficiency in Excel and strong numerical/analytical abilities., • Experience with merchandising/replenishment systems, ideally JDA or SAP Retail, and use of Power BI. SAP F&R, JDA., • Detailed orientated, commercially aware, and capable of working effectively in a high pressure fast paced environment. We are dedicated to building a diverse, inclusive and authentic workplace, we welcome applicants of all backgrounds, experience and abilities. We are proud to be a disability confident employer.

HR Business Partner Multi-site | Hospitality / Retail We’re recruiting an experienced HR Business Partner with a strong Employee Relations (ER) focus to support a fast-paced, multi-site operation. This is a key role partnering with operational leaders to manage complex ER matters, build management capability, and drive a positive, compliant people culture. Key Responsibilities • Lead complex ER cases (disciplinary, grievance, absence, capability, restructuring), • Provide expert employment law advice and coach managers, • Partner with regional leaders to deliver people initiatives, • Support talent development, engagement, and workforce planning, • Strong UK employment law knowledge with proven ER experience, • Background in a multi-site environment (hospitality/retail preferred), • Confident influencing and coaching stakeholders, • Highly organised, commercially aware, and solutions-focused, • CIPD Level 5/7 (preferred)

Warehouse Supervisor- Wembley (11am-7pm)- Up to £38,000 A fast-growing direct-to-consumer retail business is looking for a hands-on Warehouse Supervisor to take ownership of its warehouse operation and support the next phase of growth. Established under two years ago, the company has already scaled to over £3m in annual revenue, with strong year-on-year growth driven by a digital-first eCommerce model. Operating within a fast-moving consumer category, the business supplies a wide range of products directly to customers across the UK. With a focus on value, availability, and customer experience, it has quickly built a loyal customer base and reputation for reliable fulfilment. The wider team is currently around 15 people, with six employees based in the warehouse. This is a key hire as the business transitions from a founder-led, informal setup to a more structured and scalable operation. The successful candidate will work closely with the founders to professionalise the warehouse, improve performance, and implement stronger processes and controls. This is a highly hands-on role, suited to someone who enjoys being on the warehouse floor, leading from the front, and making tangible improvements in a fast-paced environment. Key responsibilities: • Oversee day-to-day warehouse operations, including inbound, storage, picking, packing, and dispatch, • Ensure accurate and on-time order fulfilment using the existing WMS (Mintsoft), • Manage daily coordination with delivery partners to meet collection cut-offs, • Lead, coach, and develop a team of warehouse operatives, • Set clear expectations and drive accountability across the team, • Identify inefficiencies and implement process improvements and SOPs, • Improve warehouse layout, productivity, and space utilisation, • Strengthen stock control and inventory accuracy, particularly for high-value items, • Maintain and improve Health & Safety standards and compliance, • Track and report on operational KPIs (e.g., accuracy, throughput, dispatch times) What makes a successful candidate: • Experience in a similar warehouse supervisor or team lead role (ideally within a start-up environment), • Hands-on leadership style, comfortable working on the floor, • Strong organisational and problem-solving skills, great attention to detail with stock control, • Process-driven mindset with a focus on continuous improvement, • Experience with warehouse management systems (Mintsoft preferred), • Ability to introduce structure into a fast-paced, evolving environment, • Confident managing teams in a close-knit or informal setting, • Full permanent right to work in the UK If you are ready to join a business where you can make a true impact, apply now!

SENIOR HR BUSINESS PARTNER | LONDON HEATHROW Permanent | Full Time | Immediate Start Some HR roles keep you busy. This one keeps you sharp. We're looking for a Senior HR Business Partner to take the lead at Heathrow North location, one of the UK's most iconic, complex, and fast-moving locations across our gategourmet brand. If you thrive in an environment where no two days are the same, where your decisions genuinely matter, and where you're expected to lead rather than follow, this is the role you've been waiting for. Leading the HR Function • Lead, coach, and develop an HR Generalist, creating an environment where they can grow and do their best work., • Build strong, trusted relationships with senior leaders and operational stakeholders across the site, acting as a genuine strategic partner — not just an HR function., • Provide confident, commercially minded HR advice that helps the business make better decisions about its people., • Challenge, influence, and support stakeholders through change, growth, and complexity., • Lead on complex and senior ER cases including disciplinary, grievance, capability, and TUPE, taking a legally sound and pragmatic approach., • Manage relationships with Trade Union representatives and act as the senior HR point of contact for collective bargaining, formal consultation, and recognition agreement matters., • Navigate a unionised environment with confidence — balancing operational need with employee advocacy and legal compliance., • Ensure HR policies, procedures, and documentation remain current, compliant, and fit for purpose., • Act as a visible and credible HR leader on site, building trust with employees at all levels., • Lead on engagement initiatives, culture programmes, and site-wide people activity. WHAT WE'RE LOOKING FOR • Proven experience as an HR Business Partner or Senior HR professional, operating at a credible, autonomous level., • Demonstrable experience in a unionised environment — you know how to work with Trade Unions constructively and effectively., • Strong ER background with the confidence to manage complex cases and advise senior stakeholders without hesitation., • Experience leading or developing others, with a genuine interest in bringing people with you. This is a role for someone who's ready to own it. If that's you, let's talk.

2x Executive Assistants (UK) – Oversight of Global PA Function Location: UK (Uxbridge / West London or Hybrid) Travel: Travel will be involved so only those able to meet this requirement are advised to apply Reporting to: CEO & COO Direct Report: Personal Assistant's (India – Navi Mumbai) Working Hours: UK business hours (flexibility required for cross-border coordination) About Keplin Group Limited Keplin Group Limited is a UK-based FMCG group operating a portfolio of 11 consumer brands across global markets. With growing international operations, the business requires structured, senior executive support to ensure leadership time, priorities, and execution are tightly managed across regions. Role Summary The Executive Assistant's (EA) will act as the primary strategic and operational support partner to the CEO and COO, while directly managing and overseeing the India-based PA. This role is not administrative only. It is a control, prioritisation, and governance role designed to ensure: • Executive time is protected, • Information flow is filtered and accurate, • Instructions are executed correctly across geographies Key Responsibilities Executive Support (UK-Led) • Own and control CEO & COO calendars, priorities, and scheduling strategy, • Act as first-line gatekeeper for UK leadership time, • Prepare briefing packs, agendas, summaries, and decision documents, • Anticipate leadership needs and proactively flag conflicts, risks, or gaps, • Manage sensitive and confidential matters with absolute discretion PA Oversight & Management (India) • Line-manage the India-based PA and set daily/weekly priorities, • Delegate tasks clearly and monitor execution quality and timelines, • Review outputs (emails, documents, itineraries, reports) before leadership exposure, • Ensure instructions from CEO/COO are interpreted correctly and followed precisely, • Coach, correct, and continuously improve PA standards and performance, • Act as escalation point where clarity, urgency, or judgement is required Coordination & Communication Control • Be the single point of coordination between:, • CEO / COO, • India PA's, • Senior leadership team, • Track all actions, follow-ups, and deadlines to closure, • Ensure no instruction, meeting action, or request is lost or duplicated, • Maintain structured logs, trackers, and priority lists Travel, Logistics & Planning • Own end-to-end executive travel strategy (UK & international), • Review and approve travel plans prepared by the India PA, • Ensure visas, itineraries, accommodation, and schedules are aligned to business priorities, • Oversee expense reporting accuracy and compliance Operational & Business Support • Support leadership with:, • Board and senior management preparation, • Cross-functional coordination, • High-priority initiatives and deadlines, • Maintain executive filing systems and structured documentation, • Ensure information is accessible, current, and decision-ready What Success Looks Like • CEO & COO are fully briefed, prepared, and uninterrupted, • Calendars reflect true priorities, not noise, • The India PA operates efficiently, confidently, and consistently, • Instructions are executed correctly first time, • Leadership trust the EA function completely Key Requirements Experience • 6–10+ years’ experience as an Executive Assistant supporting senior leadership, • Proven experience managing or supervising a PA or admin function, • Exceptional organisation, judgement, and prioritisation, • Strong leadership presence without ego, • Outstanding written and verbal English, • Ability to manage complexity, urgency, and confidentiality, • Bachelor’s degree (or equivalent professional experience) Why This Role Is Critical This position is the control centre of executive operations. The EA ensures leadership time is protected, decisions are supported, and the India PA function operates as an extension of the UK leadership office - not in parallel or in isolation.

We’re looking for a Talent Acquisition Manager to deliver high-quality, end-to-end recruitment across a diverse portfolio, supporting hiring managers and senior stakeholders to secure the talent needed to drive business performance. This is a hands-on, stakeholder-facing role where you’ll combine delivery, insight, and leadership to create an outstanding hiring experience and consistently strong outcomes. The Role You’ll take ownership of recruitment delivery, working closely with hiring managers, People Business Partners, and external partners to design and execute effective hiring strategies. Alongside this, you’ll lead or mentor TA specialists and contribute to continuous improvement across processes, technology, and candidate experience. Key Responsibilities • Build strong, trusted relationships with stakeholders, offering expert advice on hiring strategies and workforce planning, • Deliver full lifecycle recruitment, ensuring a high-quality, engaging experience for candidates and hiring managers, • Lead recruitment campaigns, managing pipelines across both active and passive markets, • Use data and insights to track performance, improve outcomes, and inform decision making, • Design and deliver robust selection processes, including screening, interviews, and assessment approaches, • Collaborate with external partners and suppliers to optimise attraction and sourcing activity, • Ensure all recruitment activity is compliant with relevant legislation, • Champion inclusion and diversity, embedding fair and equitable practices across all hiring processes, • Drive continuous improvement, adopting digital tools and new ways of working to enhance efficiency and experience, • Support, coach, and develop team members, fostering a high-performance culture What We’re Looking For • Proven experience delivering end-to-end recruitment across a range of hiring types (including campaigns and volume), • Strong stakeholder management and influencing skills, • Experience across sourcing, attraction strategies, and assessment design, • Ability to manage multiple priorities and deliver at pace, • Data-driven mindset with a focus on continuous improvement, • Strong understanding of recruitment compliance and governance, • Experience leading, mentoring, or coaching others, • Happy to work onsite 3 days per week near Heathrow Desirable: • Experience with ATS, LinkedIn sourcing, and talent mapping, • Exposure to psychometric tools (e.g. SHL, Saville), • Experience using data and metrics to improve hiring outcomes, • Experience of hiring for both Operational and Non-Operational roles, • Experience running assessment centres/days and volume hiring Why Join This is an opportunity to play a key role in shaping hiring outcomes within a complex, fast-paced environment—partnering with senior stakeholders, influencing decision-making, and contributing to a forward-looking, inclusive talent strategy.

Salter Grange is proud to partner with a European leader in construction solutions to find an experienced CSA Lead for their flagship operations in Frankfurt.\n\nOur client is renowned for delivering certainty in the most demanding sectors, including Hyperscale Data Centres, Advanced Technology, and Life Sciences. This is a chance to join a business that places people at its heart, offering a supportive environment where you can realize your full professional potential.\n\nAs the CSA Lead, you will be the driving force behind the coordination and management of all Civil, Structural, and Architectural work packages. You will oversee the entire project lifecycle—from initial design review to final handover—ensuring world-class standards of safety, quality, and efficiency.\n\nCSA Lead Responsibilities:\n\n * Lead the coordination of CSA work packages, ensuring seamless integration with mechanical and electrical services.\n\n * Oversee day-to-day site operations, managing labor, materials, plant, and equipment.\n\n * Act as the primary point of contact for the Client Design Team, Main Contractors, and Sub-contractors.\n\n * Drive the Site QA and Safety plans, ensuring all installations meet project specifications and international standards.\n\n * Collaborate with the QS team to manage valuations, variations, and tender packages, ensuring change management is handled with precision.\n\n * Manage the project schedule (Primavera/P6) and lead weekly progress, commercial, and engineering reviews.\n\n * Oversee the BIM/CAD process, manage RFIs, and transform design intent into flawless site execution.\n\nCSA Lead Requirements:\n\n * 5–10+ years of experience within the construction sector, ideally with exposure to large-scale industrial or data centre projects.\n\n * A Bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related field.\n\n * A natural mentor with the ability to coach teams, manage change, and advise stakeholders at all levels.\n\n * Proficient in engineering software, BIM processes, and project planning tools (Primavera/CAD).\n\n * Exceptional negotiation, problem-solving, and organizational skills, with the ability to prioritize complex workloads under pressure.\n\nTo discuss this confidential role in more detail, please submit your CV via the link below

A nationwide auto electrical installation company, offering a full supply and installation service for telematics, cameras, and other aftermarket vehicle products are currently looking to recruit Auto Electrician / Installation Engineers based anywhere in the UK.\n\nYou'll have the opportunity to work on a wide range of vehicles—from domestic cars and fleet vehicles to light commercials, bus & coach, heavy goods vehicles, and everything in between. Plus, you'll be working alongside some of the best engineers in the industry!\n\n * Salary: £35,000 - £40,000 based salary depending on your experience and location\n\n * Vehicle, tools and uniform provided\n\nAs a Field Engineer, you will be at the heart of the business, representing both the company and their clients. Your role will involve the daily installation of high-quality ancillary equipment, from basic telematics to advanced vehicle CCTV systems. Exemplary customer service and professionalism are essential, as you will be representing my client throughout your working day.\n\nField Engineer Key Responsibilities:\n\n * Installing aftermarket equipment safely and efficiently\n\n * Working with telematics and other CCTV vehicle technology\n\n * Using a laptop/iPad to report and document installations\n\n * Identifying and resolving installation issues\n\n * Mentoring apprentices (desirable)\n\n * Holding NPPV security clearance/DBS check (desirable)\n\n * Ensuring safe driving and setting an example for others\n\n * Adhering to Health & Safety regulations and company values\n\nQualifications & Experience:\n\n * Knowledge of auto electrical installations and industry standards (full training also provided)\n\n * Auto Electrical/Light Vehicle qualification (desirable; transferable skills considered)\n\nInterested in hearing more about this role? Please send your up-to-date CV to Ian Baldry at VPss by pressing Apply now

HR Business Partner\nMulti-site | Hospitality / Retail\nWe’re recruiting an experienced HR Business Partner with a strong Employee Relations (ER) focus to support a fast-paced, multi-site operation. This is a key role partnering with operational leaders to manage complex ER matters, build management capability, and drive a positive, compliant people culture.\nKey Responsibilities\n \nLead complex ER cases (disciplinary, grievance, absence, capability, restructuring) \nProvide expert employment law advice and coach managers \nPartner with regional leaders to deliver people initiatives \nSupport talent development, engagement, and workforce planning \nAnalyse HR data to identify trends and reduce risk About You\n \nStrong UK employment law knowledge with proven ER experience \nBackground in a multi-site environment (hospitality/retail preferred) \nConfident influencing and coaching stakeholders \nHighly organised, commercially aware, and solutions-focused \nCIPD Level 5/7 (preferred)

We are partnering with a leading aviation services provider to appoint a Safety & Environmental Director with responsibility across the UK & Ireland.\n\nThis is a senior leadership role focused on strengthening safety culture, enhancing compliance, and driving consistent standards across multiple operational sites. You will work closely with senior stakeholders to embed best practice, improve performance, and ensure a proactive, forward thinking approach to safety and environmental management.\n\nThe role combines strategic oversight with regular on site engagement, requiring a leader who can influence at all levels while remaining close to frontline operations.\n\nKey Responsibilities\n\n * Lead and evolve the regional safety and environmental strategy, working in partnership with internal leadership, clients, and airport stakeholders\n\n * Oversee the ongoing development and application of the Safety Management System (SMS), ensuring consistency and continuous improvement\n\n * Act as a key advisor to operational leaders, supporting the effective delivery of safety, health, and training initiatives\n\n * Drive proactive risk management activity, including assessments, behavioural safety programmes, and wider EHSS initiatives\n\n * Coach and influence local management teams to embed strong safety behaviours and maintain high compliance standards across operations\n\n * Carry out detailed site audits, identifying gaps and implementing improvement plans\n\n * Take ownership of incident and aircraft damage investigations, ensuring thorough root cause analysis and sustainable corrective actions\n\nExperience & Skills\n\n * Demonstrated experience in a safety, environmental, or operational leadership role within a regulated environment\n\n * Strong ability to influence stakeholders and drive change across multiple sites or business units\n\n * Commercial awareness with the ability to balance safety, compliance, and operational performance\n\n * Excellent analytical and problem solving capability\n\n * Strong written communication skills, with experience producing clear technical and operational reports\n\n * Advanced working knowledge of Microsoft Office, particularly Excel\n\nDesirable Background\n\n * Experience within aviation, ground handling, or similarly complex operational environments\n\n * Understanding of UK & Ireland EHS regulatory frameworks\n\n * Exposure to training systems or Learning Management Systems (LMS)\n\nWorking Environment\n\n * This role blends office based activity with regular operational site visits. You will spend time in active airside environments, requiring a hands on approach and flexibility to travel across the region, including occasional out of hours requirements

Join the UK’s number one fitness brand and favourite gym as a \n\nPersonal Trainer/ Fitness Coach\n\nKeep 100% of your PT earnings, your first month is rent free.\n\nWhy be a self-employed Personal Trainer at PureGym? you will have access to the largest member base in the UK, plus:\n\n \n\nYou will have access to an exclusive app with industry leading content.\n\nFree education and CIMSPA accredited courses all bespoke to PureGym, with unlimited access to business resources. \n\nAccess to the best fitness discounts exclusive to PG Personal Trainers.\n\nFree Webinars, podcasts and access to our mentoring lab – you can be mentored on all aspects of your business.\n\nWellness package – Online GP, counselling sessions, Physio sessions & Financial guidance.\n\nPT Support – 5x free guest passes per month, lead generation workshops, PT open week for you to generate leads & PT taster sessions on the timetable for members to discover you.\n\nFull rent transition programme delivered by master trainers.\n\nFree advertising on the PureGym website, social media and in club\n\nBenefits as a Fitness Coach:\n\nContracted salary, guaranteed 12 hours per week.\n\nAnnual leave allowance, plus a personal day off.\n\nFree Gym Membership for yourself and a friend or family member\n\nEmployee Assistance Programme\n\nPension Scheme\n\nDiscounted legal services\n\nEnhanced maternity & paternity leave\n\nFunded First Aid qualification.\n\nCareer development with management training programmes\n\nGroup Exercise initial training and continual upskill opportunities.\n\n \n\nIn your role as a Fitness Coach, you will play a key part in the safe enjoyment of our gyms, delivering an amazing member experience, teaching classes, inductions, and taking care of the upkeep of the gym floor.\n\n \n\nIf this sounds like your perfect next role, here’s what we’re looking for: \n\nA passion for fitness and wellbeing\n\nSomeone who embodies ‘Feel PureGym good’ in all that they do.\n\nA Level 3 Personal Trainer qualification\n\nApply today! speak to a member of our team and start your career path with PureGym.\n\n \n\nHere is a little about us:\n\nThe PureGym Group is a global gym business with a community of more than 700 gyms and over 2 million members. At PureGym, everything we do comes back to one simple idea: helping you feel good.\n\nWe're proud of our people and have a strong focus on internal progression. Championing diversity, we are committed to providing an excellent employee experience and workplace culture. As such, we are a Disability Confident Committed employer, and offer interviews to candidates who meet the essential criteria for a role, and opt-in to the scheme on their application form.\n\nOur gyms are friendly, supportive, and judgement-free spaces where everybody can come in, work out and leave Feeling PureGym Good. We are proud to be certified by Top Employers Institute. \n\n#IndeedHP\n#LI-JJ1

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.\n\nWhy Join Lampton Leisure?\n\nWe are LLW employer, offering annual pay reviews\n22 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nWe are excited to have launched a new gymnastics programme at our Heston and Brentford sites. To support the growth of our programme, we are looking for a motivated and experienced Gymnastics Coordinator to lead the delivery and development of our Recreational Gymnastics Programme. Working closely with the Fitness and Membership Manager across all sites, you will ensure the highest standards of programme delivery while driving growth through innovation, creativity, and community engagement. This is an exciting opportunity to take on a leadership role in a dynamic and expanding programme, working with children of all ages and abilities in a supportive and inclusive environment. \n\nKey Responsibilities\n\nWork in partnership with Fitness manager to coordinate the day-to-day delivery of the recreational gymnastics programme within the sites. \nCollaborate with the Site Membership Manager and Fitness Manager to develop and implement targeted strategies that increase programme enrolment and retention, contributing directly to monthly revenue goals. \nWork towards performance KPIs for the gymnastics programme, including attendance, customer satisfaction, coach performance, and revenue generation. \nLead, mentor, and support a team of gymnastics coaches, ensuring quality and consistency. • Deliver high-quality, engaging, and safe sessions when required, across Parent & Child, PreSchool, and Recreational age groups. \nPlan, organise, and review lesson content to meet badge frameworks and session goals. \nOversee equipment set-up, session briefings, and safe use of apparatus, when needed. \nMonitor and maintain programme standards in line with IGA/BG guidelines and safeguarding legislation. \nMonitor and analyse participation data, customer feedback, and financial performance to identify trends and opportunities for growth. \nDrive programme growth and maximise participation, working closely with Heads of Department to optimise equipment and product usage. \nLead promotional initiatives such as open days, taster sessions, and seasonal campaigns to attract new participants and boost visibility. \nWork with Marketing and Communications teams to ensure effective promotion of gymnastics offerings across digital and community channels. \n\nWhat are we looking for?\n\nHold a recognised Level 2 or above qualification in gymnastics coaching (IGA or BG) \nConfident in delivering sessions and mentoring Level 1 coaches and assistant staff. \nDemonstrated experience in developing gymnastics programming with the ability to align with commercial objectives and revenue targets. \nConfident in promoting programmes through digital channels, community outreach, and events. \nExperience working with marketing teams to develop campaigns that drive participation and revenue. \nExcellent leadership, organisational, and communication skills. • Excellent verbal communication skills, including the ability to influence and persuade. \nGood numerical and written skills • Have experience leading sessions and supervising coaching teams \nBe confident working with children aged 2–12 across various ability levels \nBring a proactive, creative approach to session planning \nShow strong communication, organisational, and interpersonal skills \nUnderstand and uphold safeguarding, welfare, and safety standards at all times \n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. \n\nWhy Join Lampton Leisure?\n\nWe offer annual pay reviews and incremental pay increases’ \n22 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nAs a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards.\n\nYou will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. \n\nKey Responsibilities\n\nEnsure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this\nDuty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. \nEstablish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate \nContinuously review fitness equipment, programmes and activities, developing and improving as required.\nAccountable for the fitness budget, stock takes and inventories\nSupporting the centre to achieve targets and fitness KPIs.\nProvide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. \nLine management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle \n\nExperience and Qualifications Required\n\nPrevious experience working as a Fitness Manager\nBe a minimum of Level 2 fitness qualified or equivalent\nIdeally hold or be able to work towards a First Aid at Work Qualification\nIdeally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)\nThe ability to meet set targets and deadlines, and be pro-active in your duties\nThe ability to mentor, motivate, coach and develop team members and customers to achieve their potential\nExcellent communication skills and experience delivering first class customer service is also essential\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.\n\nWhy Join Lampton Leisure?\n\nWe are LLW employer, offering annual pay reviews\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nGymnastics at Lampton Leisure \n\nWe have recently launched a recreational gymnastics programme at our Heston and Brentford sites. To support the growth of our programme, we are looking for an enthusiastic and qualified gymnastics coaches to help lead our new recreational gymnastics programme at Lampton Leisure. This is an exciting opportunity to join a dynamic and growing programme, working with children of all abilities in a supportive and inclusive environment.\n\nWhat is the job of a Gymnastics Coach?\n\nAs qualified gymnastic coaches, you will be responsible for delivering high-quality sessions, ensuring a positive and safe experience for every participant. You will help shape the development of gymnastics within Lampton Leisure, while supporting the growth of your team through mentoring and coaching support.\n\nYou will:\n\nDeliver structured, engaging, and safe sessions across Parent & Child, Pre-School, and Recreational age groups. \nInstruct gymnasts on proper techniques, form, and routines.\nProvide constructive feedback to help gymnasts improve their skills.\nHelp plan, organise, and review lesson content to meet badge framework and session goals. \nHelp with equipment set-up, session briefings, and ensure safe use of apparatus \nMaintain high standards in safeguarding, health & safety, and inclusive practice Liaise with parents and carers to support participant progress and feedback. \n\nWhat are we looking for?\n\nWe are looking for confident leaders who are passionate about gymnastics and coaching.\n\nYou will:\n\nHold a recognised qualification in gymnastics coaching (IGA L2, GAI BG, L2 BG)\nHave experience coaching gymnastic sessions\nBe confident working with children aged 2–12 across various ability levels\nShow strong communication, organisational, and interpersonal skills Understand and uphold safeguarding, welfare, and safety standards at all times\nAt Lampton Leisure, we offer ongoing training and development opportunities, and can provide support with further training. Joining Lampton Leisure can be an excellent first step to many different routes within Leisure, including Fitness Manager, Duty Manager or Assistant General Manager.\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

It is a successful business and offers something different to the usual Red Bus of London. We are looking for fully qualified bus mechanics, with experience in bus and coach mechanics. My client runs buses and coaches around central London and for excursions.

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.We are on the look out for a passionate DL Kids Coach to join our team!.As a qualified DL Kids Coach you will host a variety of games, sporting

Develop a business plan and sales strategy for your area that aligns with the national sales and profitability targets;. Minimum 2 years Sales/Customer Account Management experience in automotive industry (ideally in bus, coach or truck) with extensive B2B network and very good connections to PTAs a

A specialist PRU school in West Drayton is seeking a strong and resilient Behaviour Mentor to support students with SEMH needs, challenging behaviour, and barriers to learning. This rewarding Behaviour Mentor role in West Drayton is ideal for someone passionate about supporting vulnerable young people and helping students positively re-engage with education. The school in West Drayton is looking for a confident Behaviour Mentor who can build trust, set boundaries, and act as a positive role model both inside and outside the classroom. The Role - Behaviour Mentor Full-time Behaviour Mentor position PRU school based in West Drayton Supporting students with SEMH and behavioural needs Working on a 1:1 and small group basis Managing behaviour and emotional regulation Encouraging engagement and positive choices Supporting students throughout the school day Immediate start available The Ideal Behaviour Mentor The successful Behaviour Mentor will be: Calm, patient, and resilient Confident managing challenging behaviour Passionate about supporting young people Able to build strong relationships quickly Consistent and professional in their approachPrevious experience as a Behaviour Mentor, Teaching Assistant, Youth Worker, Support Worker, Sports Coach, or Learning Mentor would be highly beneficial. Why Apply? Supportive PRU environment Strong senior leadership team Rewarding Behaviour Mentor opportunity Excellent experience for aspiring teachers, counsellors, or psychologists Long-term opportunity in West Drayton Opportunity to genuinely impact students' lives Behaviour Mentor - West Drayton If you are an experienced or aspiring Behaviour Mentor looking for a rewarding role in West Drayton, apply today to be considered for this exciting PRU opportunity. Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England. Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert

Senior / Associate Building Surveyor London Salary up to £80k + Bonus + Excellent Package A well established, multidisciplinary property consultancy with a strong national presence are looking for a Senior or Associate Level Building Surveyor to join their London team. This opportunity offers the scale, project diversity and capability of a national business, combined with the close knit culture and flexibility typically found in a small to medium sized consultancy. The Role The position focuses primarily on residential projects, with others in Commercial and Industrial, delivering an excellent balance of professional and project led work, including: Building Safety Building Pathology Contract Administration Reinstatement Cost Assessments (RCA) Licences to Alter Dilapidations Project Management A broad range of general building surveying instructions There is genuine variety across the workload for those who enjoy a mixed role. Equally, for those who wish to specialise in a particular area, there is sufficient depth of work to support this. About You Ideally MRICS qualified - If not yet chartered, you will have strong consultancy experience and a clear desire to achieve MRICS in the near future. Full support provided through a well structured and committed APC network Comfortable managing client relationships and working independently Willing to mentor and coach junior members of the team, including Graduates who benefit from hands on guidance Progression & Opportunity This role offers a genuine pathway all the way toward Partner level, with equity a real possibility for the right individual in the future. The business values individuals with an independent and entrepreneurial mindset. You are not expected to immediately generate new work. However, those who enjoy client interaction and contributing to the growth of a business will have the opportunity to: Develop their own client relationships Grow and shape a team around them Play a meaningful role in the long term direction of the consultancy Working Environment & Benefits The consultancy is known for offering an excellent working culture and flexibility: Hybrid working only 2 days per week in the office Excellent holiday allowance Enhanced pension contribution Bonus scheme An already strong benefits package currently under review to be further improved Why Consider This Opportunity? Professionals who have joined this business at various levels have progressed into senior and leadership positions over time. The firm has a strong reputation for developing, supporting and retaining its people, making this an attractive long term opportunity for an experienced Building Surveyor looking for their next move in London. If you are a Senior or Associate Building Surveyor seeking more variety, flexibility, and a clear route toward leadership and potential equity, this opportunity offers a rare combination within a respected and growing consultancy. To apply, simply click the link and submit your CV. If this role isnt quite the right fit but youd like to have an initial, informal conversation about your next move, feel free to give me a call on 07511 759123. You can also connect with me on LI Rory Thompson. Im currently working on a range of opportunities across the property and construction consultancy space, so even if this role isnt the one, there may be others that align more closely with what youre looking for. TPBN1_UKTJ

RESTAURANT MANAGER ICONIC FRENCH GROUP. FIRST UK SITE. BOLD BRASSERIES. MODERN DINING. Whats in it for you? Package up to £50,000 The chance to launch the very first UK site of a Parisian powerhouse Real autonomy to shape culture, service, and guest experience from day one Huge growth potential as the group expands across the UK Training, progression, and the support of an international brand that puts people first Work-life balance in a business that values joy as much as graft Who are they? These guys are French hospitality disruptors bold, beautiful brasseries in Paris, celebrated for their electric atmosphere, buzzing service, and big-hearted food. Now, theyre bring their redefined brasseries to Londons food scene. Their first-ever UK opening is happening right here in the heart of London; Think heritage brasserie style meets modern energy. French DNA, London spirit. This isnt just another opening. This is one everyone will be talking about. What youll get up to: Lead from the floor setting standards, creating energy, and driving culture Coach and inspire a large, diverse team shaping them into hospitality stars Deliver service thats fast, joyful, and full of character Partner with senior leadership to ensure a killer launch and ongoing commercial success Drive consistency, quality, and pace in a high-volume, high-profile setting Your DNA: An experienced, restaurnt manager in a high-volume, high-energy restaurant Charismatic, people-driven, and obsessed with team culture Equally strong on commercial performance and guest experience Excited by the buzz (and challenge) of opening something brand new TPBN1_UKCT

SENIOR HR BUSINESS PARTNER | LONDON HEATHROW Permanent | Full Time | Immediate Start Some HR roles keep you busy. This one keeps you sharp. We're looking for a Senior HR Business Partner to take the lead at Heathrow North location, one of the UK's most iconic, complex, and fast-moving locations across our gategourmet brand. If you thrive in an environment where no two days are the same, where your decisions genuinely matter, and where you're expected to lead rather than follow, this is the role you've been waiting for. Leading the HR Function • Lead, coach, and develop an HR Generalist, creating an environment where they can grow and do their best work., • Set the standard for HR practice on site, ensuring consistency, fairness, and commercial awareness in everything the team does. Business Partnering & Stakeholder Engagement • Build strong, trusted relationships with senior leaders and operational stakeholders across the site, acting as a genuine strategic partner — not just an HR function., • Provide confident, commercially minded HR advice that helps the business make better decisions about its people., • Challenge, influence, and support stakeholders through change, growth, and complexity., • Translate business objectives into people priorities, shaping the HR agenda accordingly. Employee Relations & Unionised Environment • Lead on complex and senior ER cases including disciplinary, grievance, capability, and TUPE, taking a legally sound and pragmatic approach., • Manage relationships with Trade Union representatives and act as the senior HR point of contact for collective bargaining, formal consultation, and recognition agreement matters., • Navigate a unionised environment with confidence — balancing operational need with employee advocacy and legal compliance., • Provide guidance and coaching to managers on all ER matters, building their confidence and capability over time. HR Operations & Data • Ensure HR policies, procedures, and documentation remain current, compliant, and fit for purpose., • Use people data and insight to identify trends, inform decisions, and drive proactive HR interventions. Engagement & Culture • Act as a visible and credible HR leader on site, building trust with employees at all levels., • Lead on engagement initiatives, culture programmes, and site-wide people activity. WHAT WE'RE LOOKING FOR • Proven experience as an HR Business Partner or Senior HR professional, operating at a credible, autonomous level., • Demonstrable experience in a unionised environment — you know how to work with Trade Unions constructively and effectively., • Strong ER background with the confidence to manage complex cases and advise senior stakeholders without hesitation., • Experience leading or developing others, with a genuine interest in bringing people with you. This is a role for someone who's ready to own it. If that's you, let's talk

We're recruiting an experienced ER Business Partner with a strong Employee Relations (ER) focus to support a fast-paced, multi-site operation. This is a key role partnering with operational leaders to manage complex ER matters, build management capability, and drive a positive, compliant people culture. Key Responsibilities Lead complex ER cases (disciplinary, grievance, absence, capability, restructuring) Provide expert employment law advice and coach managers Partner with regional leaders to deliver people initiatives Support talent development, engagement, and workforce planning Analyse HR data to identify trends and reduce riskAbout You Strong UK employment law knowledge with proven ER experience Background in a multi-site environment (QSR/hospitality/retail preferred) Confident influencing and coaching stakeholders Highly organised, commercially aware, and solutions-focused CIPD Level 5/7 (preferred)

Director of Sales- phs Teacrate Location: Nationwide Reporting to: Managing Director Here at PHS Teacrate, the UKs leading provider of crates, handling equipment and packaging solutions we are looking for an exceptional Directorof Sales to drive nationwide growth and lead a high-performing sales team. Moving over 9 million crates every year, we support major sectors including removals, food processing, retail, and fit-out. As Director of Sales, you'll set and deliver the commercial strategy, lead and develop the internal and external sales teams, and drive profitable year-on-year growth. Youll manage the national sales pipeline, lead major bids, optimise pricing, and ensure excellent customer retention. Key Responsibilities: Deliver profitable revenue and margin growth. Lead, coach and develop a nationwide sales team. Drive new business and maximise opportunities within existing accounts. Lead major bids and complex sales cycles. Ensure accurate forecasting and strong sales pipeline management. Collaborate with Marketing on product promotion. Oversee contract compliance and pricing strategy. Drive improvements in customer satisfaction (including NPS). Skills & Experience: Senior sales leadership experience in the RTP/materials handling/packaging sector. Proven track record of delivering profitable sales growth. Strong commercial, negotiation and pricing skills. Experience managing high-performing sales teams. Confident leading major bids and strategic opportunities. Excellent relationship-building skills at senior level. Who You Are: A dynamic, driven sales leader. Commercially sharp, data-driven and highly organised. Motivational, collaborative, and committed to delivering results. A strong communicator who leads with integrity. In return for your commitment and expertise, you will get: A competitive base salary plus attractice bonus structure Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme Virtual GP for you and your household phs perks savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Who we are? PHS Teacrateare the leading service provider for crates, handling equipment and packaging products in the UK. Moving over 9 million crates every year and supporting industries such as removals and storage, food processing and distribution, retail and fit out companies, making us the market leading crate rental service provider across the UK. phs Group is the leading hygiene services provider in the UK, Ireland and Spain.Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process. TPBN1_UKTJ

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews 22 days holiday allowance, plus bank holidays Free GOLD gym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and e ye care vouchers Sustainability Perks - cycle to work and e lectric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job We are excited to have launched a new gymnastics programme at our Heston and Brentford sites. To support the growth of our programme, we are looking for a motivated and experienced Gymnastics Coordinator to lead the delivery and development of our Recreational Gymnastics Programme. Working closely with the Fitness and Membership Manager across all sites, you will ensure the highest standards of programme delivery while driving growth through innovation, creativity, and community engagement. This is an exciting opportunity to take on a leadership role in a dynamic and expanding programme, working with children of all ages and abilities in a supportive and inclusive environment. Key Responsibilities Work in partnership with Fitness manager to coordinate the day-to-day delivery of the recreational gymnastics programme within the sites. Collaborate with the Site Membership Manager and Fitness Manager to develop and implement targeted strategies that increase programme enrolment and retention, contributing directly to monthly revenue goals. Work towards performance KPIs for the gymnastics programme, including attendance, customer satisfaction, coach performance, and revenue generation. Lead, mentor, and support a team of gymnastics coaches, ensuring quality and consistency. • Deliver high-quality, engaging, and safe sessions when required, across Parent & Child, PreSchool, and Recreational age groups. Plan, organise, and review lesson content to meet badge frameworks and session goals. Oversee equipment set-up, session briefings, and safe use of apparatus, when needed. Monitor and maintain programme standards in line with IGA/BG guidelines and safeguarding legislation. Monitor and analyse participation data, customer feedback, and financial performance to identify trends and opportunities for growth. Drive programme growth and maximise participation, working closely with Heads of Department to optimise equipment and product usage. Lead promotional initiatives such as open days, taster sessions, and seasonal campaigns to attract new participants and boost visibility. Work with Marketing and Communications teams to ensure effective promotion of gymnastics offerings across digital and community channels. What are we looking for? Hold a recognised Level 2 or above qualification in gymnastics coaching (IGA or BG) Confident in delivering sessions and mentoring Level 1 coaches and assistant staff. Demonstrated experience in developing gymnastics programming with the ability to align with commercial objectives and revenue targets. Confident in promoting programmes through digital channels, community outreach, and events. Experience working with marketing teams to develop campaigns that drive participation and revenue. Excellent leadership, organisational, and communication skills. • Excellent verbal communication skills, including the ability to influence and persuade. Good numerical and written skills • Have experience leading sessions and supervising coaching teams Be confident working with children aged 2–12 across various ability levels Bring a proactive, creative approach to session planning Show strong communication, organisational, and interpersonal skills Understand and uphold safeguarding, welfare, and safety standards at all times Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). TPBN1_UKTJ

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across Heathrow operations. This role is central to ensuring strong collaboration between departments, delivering against customer KPIs and SLAs, and building excellent relationships with retail partners and Heathrow Airport stakeholders. You will provide leadership at terminal level, champion company values, and act as a key point of contact for operational issue resolution, innovation and continuous improvement. The successful candidate will be an experienced people leader with strong operational knowledge, excellent stakeholder management skills, and the confidence to work across multiple terminals in a fast-paced environment. Key responsibilities Use the AMIS system proactively and predictively to support delivery of all company KPIs, including DAP, Media Dwell, Returns, IBTs and Customer Service Survey expectations. Operate across multiple terminals to support the needs of the business. Ensure high standards of customer satisfaction through regular customer interaction, catch-up meetings and effective use of the RCF / ICA process to resolve issues. Work in conjunction with the Head of Customer Experience to create and deliver a Personal Development Plan (PDP), actively seeking opportunities to meet agreed objectives. Take accountability for ensuring high standards of safety and security are maintained at assigned terminals, with corrective actions implemented where required. Promote proactive hazard reporting and a strong safety culture. Resolve operational and service issues using the RCF / ICA process. Train, mentor and coach team members, including active involvement in the PDP process. Promote employee recognition initiatives and lead employee engagement activity. Identify opportunities for innovation and contribute to company projects as directed by the Head of Customer Experience. Actively support company sustainability projects and initiatives. Build strong, interdependent working relationships with retail concessionaires and HAL operations to support issue resolution, problem diagnosis, adoption of new solutions and continuous development of terminal retail performance. Work with the Head of Customer Experience and HR to resolve people management issues. Play an active part in Monthly Management Reviews and wider strategic projects as directed by the business. Act as a key point of contact for Heathrow Airport Ltd , ensuring issues are resolved effectively and professionally. Support business growth and innovation by acting as a strategic partner across the operation. Undertake other duties in line with the scope and level of the role. Please note: this job description may be amended from time to time in line with changing business needs. Key relationships External Retail Business Partners Retail Inbound Suppliers Third-Party External Suppliers Internal HCC Head of Operations Head of Customer Experience Compliance Manager Operational Managers Additional Services Transport Manager CTIMs HR Finance IT Line Level Leaders Knowledge, skills and experience We are looking for someone who is a proven team player with excellent interpersonal skills and the confidence to engage effectively with senior stakeholders. You will be a strong and logical communicator, both written and verbal, with the ability to influence, gain commitment and overcome objections. You will also be ambitious, self-motivated, target-driven and able to use your management experience to strengthen team capability, improve service delivery and support customer satisfaction. Essential / desirable experience Previous management experience within food & beverage and/or retail operations would be highly desirable Strong understanding of inventory management and goods replenishment practices Solid experience using Inventory Management Systems Ability to manage complex operational issues and deliver sustainable results Exceptional customer relationship building skills with a proven record in customer management Strong influencing skills with the ability to identify and drive positive change Flexibility in shift patterns to meet the needs of the business Strong written and verbal communication skills, including reports and presentations Proficiency in Microsoft Word, Excel and Visio would be advantageous Commitment to acting as a role model who lives and promotes company values What were looking for A visible and hands-on leader Excellent stakeholder and relationship management skills Strong operational problem-solving ability A customer-focused mindset Confidence working across multiple teams and terminals A passion for continuous improvement, innovation and engagement Salary to be discussed Why join us? This is a great opportunity to take on a high-profile operational role within Heathrow, where you will have real impact on customer performance, terminal operations, team development and business improvement. TPBN1_UKTJ

Flagship Store Manager - Premium Homewares Retail Westfield White City, London £36,000 basic + uncapped commission + benefits Are you a commercially driven retail leader with experience in homewares, furniture, or premium lifestyle products? Do you thrive in a consultative sales environment where customer experience and commercial performance go hand in hand? We're recruiting for a Flagship Store Manager to lead a high-profile store within a premium homewares retail business, specialising in high-quality, design-led products that enhance everyday living. ________________________________________ The Role As Flagship Store Manager, you will take full ownership of store performance, leading from the front in a consultative, customer-first home retail environment. You will: * Drive sales performance, KPIs, and profitability * Lead, coach, and develop a high-performing retail team * Deliver a premium, personalised customer experience centred around home and lifestyle solutions * Inspire customers through product knowledge, storytelling, and in-store experience * Manage all aspects of store operations, visual merchandising, and compliance * Build a culture of accountability, energy, and excellence ________________________________________ What We're Looking For * Proven experience as a Store Manager / Senior Retail Manager within homewares, furniture, interiors, or premium retail * Strong track record of delivering against sales targets and KPIs * Experience leading commission-driven teams * Passion for customer experience, interiors, and lifestyle retail * A hands-on leader who leads from the front * Strong commercial awareness and organisational skills ________________________________________ What's in it for You? * Competitive basic salary circa £36,000 * Uncapped commission - strong earning potential * Opportunity to lead a flagship, high-footfall homewares store * Work with a premium, design-led product range * Excellent training, development, and career progression * Comprehensive company benefits package ________________________________________ Why Join? This is not just another retail management role. It's an opportunity to: * Lead a destination store in one of the UK's busiest shopping centres * Represent a premium homewares brand that genuinely enhances customers' lifestyles * Build a career with a growing, innovation-led retail business ________________________________________ Apply Now If you're ready to step into a flagship leadership role within premium homewares retail, where service, performance, and brand experience are key - we want to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy

We are now seeking a Regional Marketing Manager to lead and continue to grow our existing Canvass Teams across Scotland. We are seeking an experienced Leader with direct sales/marketing/canvassing experience who is now looking to move into a senior position. With your drive and enthusiasm, you will be part of the senior team, supporting the Regional Sales Manager to increase lead generation and build on our current canvassing teams to help the region to fulfil its potential! You will take the lead in Regional Recruitment Activities, ensuring the region recruits to target. Applying your canvassing skills and knowledge, you will inspire, guide and effectively coach, train and mentor our self employed partners to continue to achieve targets and to build on their current success. This is us ! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. The quality products and excellent customer service are only made possible by having great people representing us, from the first point of contact our customers are presented with knowledgeable, polite, and enthusiastic individuals– and we are seeking a Regional Canvass Manager to lead our local teams. What you'll be doing Supporting the Regional Sales Manager to achieve regional lead, sales and establishment targets. Participating and driving regional recruitment focused activities including local networking, attending regional jobs/recruitment fairs and where appropriate working in conjunction with local job centres. Lead and follow the companies recruitment/onboarding processes providing consistency and enhancing candidate experience. Driving retention through the delivery of timely and professional coaching and training to Marketing Team Leaders and Agents. What we're looking for Successful proven experience as a Canvassing Team Leader who has consistently exceeded targets in sales and marketing. Ideally experienced within Home Improvements (or similar!) . Experience of recruiting self-employed canvassers. Highly motivated, with the natural ability to motivate & guide people to achieve targets. The ability to work to strict deadlines in a fast paced and results driven environment. Have a proactive approach and results driven. Flexible towards varied workloads, working hours and willing to travel. Committed to continuous personal development through internal resources and own initiatives. A driver with a full UK driving licence and your own car. What We Offer Competitive salary £30,000 Basic with OTE upto £55,000 Car Allowance Minimum 31 days holiday increasing with service Pension High street discounts employee scheme Apply Today! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

Relationship Manager - Commercial & SME Banking Location: South London (Fully Office-Based) Salary: £45,000-£50,000 per annum About the Role We are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes. This is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards. Key Responsibilities Customer & Portfolio Management Manage and grow a portfolio of Commercial/SME clients. Conduct regular customer meetings, networking, and business development activities. Ensure all customer interactions follow TCF (Treating Customers Fairly) guidelines. Handle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate. Commercial Growth Achieve asset and deposit growth targets for the branch. Prepare and negotiate customer credit proposals. Submit credit papers and account-opening documents to internal approval teams. Support the disbursement of lending in line with business objectives. Control & Compliance Manage credit renewals in accordance with policy and deadlines. Monitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed. Track excesses and Key Risk Indicators across all key accounts. Ensure branch SLAs are achieved for account opening and ongoing servicing. Team & Branch Support Coach and support junior RMs/RSOs to achieve KPI expectations. Assist in preparing MI, meeting materials, presentations, and business development reporting. Contribute to branch-related projects, planning, data analysis, and championing operational initiatives. Provide support to interns and new joiners where required. Regulatory Conduct Adhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes. Maintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks. Experience & Requirements Minimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred). Strong understanding of credit processes, risk management, and commercial banking products. Evidence of ongoing CPD and professional qualifications (or commitment to obtaining them). Demonstrated competence in: Relationship management & customer service Financial analysis & credit understanding Regulatory knowledge Staff development & coaching Excellent presentation, communication, and negotiation skills. Confident, proactive, and capable of managing a busy diary and diverse workload. What We Offer Competitive salary of £45,000-£50,000 Professional development and ongoing certification support A collaborative, office-based working environment in South London The opportunity to influence branch commercial performance and build strong corporate relationships If you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we'd love to hear from you. Apply today

We are looking for an exceptional General Manager to lead and support a collection of vibrant hospitality venues in Hammersmith. The successful candidate will be hands-on, highly organised, commercially aware, and passionate about hospitality. You will oversee multiple sites, support senior leadership, and play a key role in maintaining operational excellence across the business. What Were Looking For A proven General Manager with strong multi-site or high-end experience An inspiring leader who can motivate, develop, and retain great teams Exceptional organisational and communication skills Strong financial understanding with proven delivery of KPIs, budgets, and labour controls A natural problem-solver with excellent attention to detail Passion for guest experience and operational excellence Ability to remain calm, energetic, and solutions-focused under pressure A genuine hospitality personality vibrant, charismatic, and people-focused Experience managing busy food-led venues preferred Key Responsibilities Oversee day-to-day operations across multiple sites Lead, coach, and develop management teams Ensure consistently high standards of service, food quality, and presentation Drive sales growth and profitability Manage labour, stock, compliance, and operational controls Deliver and exceed business KPIs Maintain strong team culture and staff engagement Work closely with directors and senior leadership on business performance and strategy What We Offer Competitive salary package Real autonomy and input within a growing hospitality business Supportive senior leadership team Excellent progression opportunities A fast-moving, exciting working environment with ambitious plans ahead If you are an ambitious hospitality professional who loves people, thrives on standards, and knows how to run successful venues with energy and personality, we would love to hear from you. TPBN1_UKCT

Regional Manager Zachary Daniels is partnering with a highly commercial, service-led, private equity-backed retailer to appoint a Regional Manager across London and inside the M25. This opportunity is particularly well suited to leaders from high street hospitality or QSR environments, as well as small-format retail, who are used to operating at pace, leading through people and driving performance across multiple locations in a fast-moving, high-footfall role. The Role As Regional Manager, you will take full accountability for regional performance, leading through a team of Area Managers across a diverse portfolio of smaller, high-footfall stores across London. This is a hands-on leadership role where success comes from being highly visible, close to the operation and able to balance customer experience with strong commercial delivery in a competitive urban market. You will: Lead, coach and develop a team of Area Managers, building capability and future talent Drive sales, margin and cost performance across a multi-site London estate Embed a strong, service-led culture across smaller store environments Ensure consistent operational standards and execution across all locations Deliver change and improvements at pace within a fast-moving, PE-backed business Use clear KPIs and commercial insight to drive accountability and performance Act as a visible leader and role model across your region About You This role is ideal for a regional or senior multi-site leader from high street hospitality, QSR or small-box retail who thrives in a fast-paced, people-first environment. You will bring: Multi-site leadership experience across high street hospitality, QSR or smaller format retail operations A hands-on, people-led approach with the ability to influence at all levels Experience developing managers and building high-performing teams Strong commercial awareness with a focus on driving sales and controlling costs The ability to operate with pace, autonomy and accountability A track record of delivering results through others in a multi-site environment Why Apply? A senior leadership role within a growing, PE-backed business The opportunity to shape performance, culture and leadership capability A dynamic London-based role suited to leaders who enjoy being close to the detail Competitive package with strong bonus and benefits If you're currently operating in high street hospitality, QSR or small-format retail in London and are looking for your next step into a broader regional role, we'd love to hear from you. BH35965 TPBN1_UKTJ

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

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