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**Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. We are seeking an experienced Siemens Teamcenter PLM Developer to design, develop, and implement customized solutions. The ideal candidate will have hands-on experience in Teamcenter configuration, customization, and integration with enterprise systems and manufacturing & design systems.. You will collaborate closely with business users, business analysts, architects, and engineering teams to deliver scalable and high-performance PLM solutions. Key Accountabilities and Responsibilities: Develop, configure, and customize Teamcenter components including RAC, AWC, BMIDE, ITK, SOA, and Workflow. Design and implement data models, business objects, and classification structures within Teamcenter. Work on core Teamcenter modules such as PDM, Change Management, BOM Management, Document Management, and Workflow Design. Develop custom extensions and integrations using ITK (C/C++), SOA, Java, JavaScript, and XML. Customize and deploy Active Workspace Client (AWC) UI extensions, stylesheets, and configuration files. Create and modify BMIDE templates, business rules, properties, and data model extensions. Integrate Teamcenter with enterprise systems (e.g., SAP, NX, CATIA, SolidWorks) and other CAD tools. Troubleshoot, debug, and resolve technical issues in Teamcenter configurations and customizations. Manage Teamcenter deployments, environment setup, and upgrades in collaboration with infrastructure teams. Prepare technical documentation including design specs, configuration guides, and release notes. Participate in code reviews, design reviews, and testing to ensure solution quality and maintainability. Support production and post-deployment stabilization activities. Essential Skills/Qualifications/Attributes: Proficiency in Teamcenter ITK (C/C++), SOA, RAC (Java), and AWC (HTML5, CSS, JavaScript, Angular). Strong knowledge of BMIDE (Business Modeler IDE) for data model customization and configuration. Experience with Teamcenter workflows, handlers, and extensions. Hands-on experience with custom reports, ACLs, groups, and role-based access control. Working knowledge of TeamcenterCAD integrations (NX, CATIA, SolidWorks). Good understanding of Teamcenter architecture (4-tier, 2-tier, thin client). Familiarity with database concepts (Oracle, SQL Server) and PL/SQL scripting. Experience with Deployment Center (DCP), environment setup, and patch management. Knowledge of REST/SOAP web services, XML/XSLT, and integration frameworks. Experience with version control tools (Git, SVN) and build tools (Ant, Maven). Preferred Skills/Qualifications/Attributes: Bachelors degree in Computer Science, Information Technology, or related field. Experience with Teamcenter Unified Architecture (UA) and Active Workspace 5.x or higher. Exposure to DevOps pipelines and automation tools (e.g., Jenkins, Docker). Knowledge of Scripting languages (Python, Shell, or Batch) for automation. Understanding of Agile development methodologies. Siemens Teamcenter certification DXC as an Employer As an award-winning, industry-leading, Technology firm we offer some of the best experiences for our employees and clients. We offer very competitive salaries coupled with an exciting benefits package including private medical insurance, gym membership discounts, pension contribution schemes and much more! We believe in nurturing an environment of continuous growth and development, with free training from our expansive upskilling library available to all our employees at any time. We encourage applications from those who may require flexibility in their working life for whatever reason, and/or those who are returning to the workplace. Were committed to providing this flexibility on a long-term basis. DXC Technology is committed to the development of a fully inclusive and sustainable workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith, or sexual orientation. TPBN1_UKTJ

Contract Role: Prompt Engineer (Salesforce & Generative AI Integration) Duration: 3-4 months Rate: £550-575/day inside IR35 Location: Fully Remote (UK-based candidates only) Overview We are seeking a highly skilled Prompt Engineer with deep expertise in the Salesforce platform and hands-on experience in Generative AI integration . This role bridges the gap between business requirements and intelligent automation, crafting high-impact prompts and embedding AI capabilities into Salesforce workflows to enhance customer experience and operational efficiency. Key Responsibilities Salesforce Platform Expertise Design and configure Salesforce objects, data models, and automation using Flows, Apex, and Lightning Web Components (LWC) . Leverage Service Cloud and Sales Cloud functionality to support AI-driven use cases. Integrate Einstein AI and Prompt Builder within Salesforce environments. Prompt Engineering Fundamentals Develop clear, context-rich prompts for generative AI models, ensuring accuracy and relevance. Apply role-based prompting , task specificity , and format constraints . Continuously refine and iterate prompt logic based on output quality and user feedback. Business Process & Use Case Design Translate business needs into actionable GenAI use cases . Collaborate with subject matter experts to define, validate, and prioritize AI-driven solutions. Document prompt logic and use cases for scalability and future reuse. Testing, Validation & Compliance Review GenAI outputs for accuracy, safety, and compliance with company standards. Configure and test Lightning components and AI features within Salesforce workflows. Ensure all AI implementations adhere to ethical and security guidelines. Integration & Automation Embed generative AI features directly into Salesforce UI and case management flows . Integrate external AI services using APIs and middleware platforms. Contextualize prompts using real-time Salesforce data and user inputs. Collaboration & Communication Partner with solution architects, developers, and business analysts. Support training initiatives and document best practices for prompt engineering . Present findings, performance metrics, and recommendations to leadership and stakeholders. Continuous Improvement & Analytics Monitor prompt performance and gather user feedback to inform optimizations. Conduct A/B testing , audits, and surveys to refine prompt strategies. Stay up to date with AI trends , Salesforce releases , and evolving platform capabilities . Qualifications 5+ years' experience in Salesforce platform development and configuration . 2+ years' experience in prompt engineering or generative AI implementation . Proficiency in Apex, LWC, Flows , and Salesforce integration frameworks. Familiarity with Einstein AI , Prompt Builder , and GenAI APIs . Strong analytical, communication, and documentation skills. Experience working in agile, cross-functional teams . Preferred Skills Experience with AI model tuning and prompt chaining . Understanding of data privacy and AI ethics in enterprise environments. Certifications such as Salesforce Platform Developer and Salesforce AI Associate (preferred). Email TPBN1_UKTJ

Key Responsibilities and Mandatory skills for the ideal candidate : 1. SAP BW/4HANA Development & Modelling Design, develop, and optimize data models in SAP BW/4HANA. Build Advanced DataStore Objects (ADSOs), CompositeProviders, Open ODS Views, and Transformations. Implement extractors, data flows, and integration with SAP ECC/S4HANA systems. Ensure data lifecycle, performance optimization, and process chain automation. 2. Reporting & Analytics Develop SAP BW queries using BEx and integrate them with SAC or other reporting tools. Create intuitive dashboards, visual stories, and KPIs that support business decision-making. Ensure compliance with reporting standards and performance best practices. 3. Stakeholder & Communication Collaborate closely with business users to translate requirements into technical designs. Provide clear documentation, solution walkthroughs, and training as needed. Communicate effectively with cross-functional teams and leadership. Required Skills & Qualifications 5+ years of experience in SAP BW, with at least 2+ years in BW/4HANA. Strong hands-on skills in BW/4HANA Modelling, data flow design, query development, and performance tuning. Knowledge of SAP S/4HANA data structures and extractors. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent communication skills (verbal, written, and presentation). Knowledge on SAP Analytics Cloud (SAC) modelling, story creation, dashboarding and SAP Datasphere (modelling, integration, semantic layer) shall be an advantage Knowledge or quick learning ability on SAP Analytics Cloud (SAC) Shall help in below Develop SAC stories, dashboards, analytic applications, and data models. Integrate SAC with BW/4HANA and other data sources. Optimize performance and ensure usability aligned with business requirements. Knowledge or quick learning ability on SAP Datasphere (formerly DWC) Build and manage Datasphere models, spaces, and data flows. Implement data integration and semantic modelling leveraging Datasphere capabilities. Work with BW Bridge or hybrid scenarios to support modern data warehousing architecture TPBN1_UKTJ

We are looking for an IMS Lead Analyst for our client. Job Purpose / Overview To provide technical expertise to the Integrated Management System (IMS) team, working within the IMS team, the Lead IMS Analyst supports the SZC organisation to update and publish documents. This is a demanding post requiring excellent communication and organisational skills combined with pro-active approach to the diverse workload. The role of a Lead IMS Analyst at SZC, will have primary responsibility for developing and refining procedures for the Sizewell C (SZC) project. This encompasses creating new procedures, updating, or retiring existing ones, and ensuring adherence to SZC procedure standards within a highly regulated environment. This requires effective management of the procedure work pipeline utilising excellent organisational and prioritisation skills. Knowledge of and expertise in using BPMN or Enterprise Architecture systems to complete procedure development tasks would be very beneficial. Publication of approved IMS Procedures into the Live environment and publication to the IMS web portal will be supported by the digital team who the role holder will need to build a sound working relationship with. Collaboration with various stakeholders across the SZC project, delivering process requirements and solutions for system development projects or programmes, and the management of stakeholder relationships are essential aspects of the daily activities. There will also be a need to train and or coach others in procedure development best practices. The role also includes organising and facilitating workshops to define processes, with a specific emphasis on process modelling expertise (Lean/Six Sigma). The Lead IMS Analyst will lead a team of IMS Analysts to ensure that work is prioritised, and the Sizewell C business has the appropriate support. The Lead IMS Analyst will also develop and coach the IMS Analysts to develop their skills. Principal Accountabilities - Work as an integral part of a team contributing to team success, communications and a positive working environment. - Collaborate with management and project stakeholders to orchestrate and coordinate process improvement project activities, ensuring seamless execution. This includes all related functions (Health and Safety, Security, Environment, Quality etc) and Process Owners for timely document reviews and approvals. - Provide an effective Process Architecture service to the IMS Governance Manager to help ensure the IMS meets the requirements of regulatory Licence Conditions and international standards for management systems. - Assessment of the effectiveness of ongoing process improvement initiatives, providing valuable recommendations for refinement. - Provide expert coaching and guidance to procedure development subject matter experts and project leaders to ensure process, safety, compliance and quality standards are met. - Development of detailed procedure creation or update plans that encompass goals, milestones, governance requirements and resource allocation, fostering transparent communication. - Deliver high-quality documents and models consistently within Business-as-Usual work and for projects when required. - Ensure strategic alignment of process improvement initiatives with overarching organisational goals. - Create and Present effective procedure related updates at the IRP strategic forum - Promote the implementation of the IMS throughout the business to meet project milestones. - Coordinate the flow of business processes between Delivery, Enabling and Support functions. - Support the publication of updated IMS procedures from the content development library to the live library ensuring object attributes, procedure flowcharts, permissions and relationships are transferred correctly with no adverse effects. - Coordinate the procedure work pipeline, ensuring timely delivery and prioritisation of tasks based on project milestones and risk profiles. - Contribute to the development and maintenance of a prioritised procedure work pipeline, ensuring progress status updates are clear and escalating delays appropriately when required. - Maintain confidentiality of all commercial and sensitive information. - Maintain data / records so that information is readily available and easily accessible on the project Electronic Documents and Records Management System (EDRMS) i.e. Teamcenter, and any other systems being used by the team - Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the performance and delivery of the IMS. - Lead the team of IMS Analysts to ensure that the business has the appropriate support and work is prioritised to ensure delivery is effective. Knowledge, Skills, Qualifications, Experience Essential - Experience in managing competing priorities and demands, dealing with ambiguity in a fast-paced work environment, with high levels of attention to detail and accuracy. - Flexible integrated approach with the ability to multi-task and work on own initiative. - Excellent organisational skills (flexible / organised / methodical). - Ability to prioritise workload, meet deadlines, and stay calm under pressure. Consistently meeting and exceeding agreed-upon deadlines by prioritising workloads effectively. - Strong interpersonal skills. Able to engage credibly within the business and externally. Able to initiate and develop new relationships with people at all levels in the organisation. - Strong presentation and communication skills - able to present at multiple organisational levels - Educated to degree level or able to demonstrate experience in highly regulated industry / major project environment. - Extensive experience in the development, implementation, and maintenance Process Best Practice and Company Procedures - Excellent understanding and application of process modelling standards and design techniques. - Capable and experienced with using Visio to create and map processes Desirable - Previous experience of working on a large project organisation preferably within the Nuclear Industry. - LEAN Six Sigma green belt trained, with experience of using this toolset for process improvement - Experience in the application of nuclear management system standards. - Experience using PowerBI or equivalent visualisation tool would be useful but is not a key requirement. - Experience with Orbus iServer or similar tools (MEGA HOPEX, LeanIX, Software AG, Adonis) or someone enthusiastic about technical work and can demonstrate the ability to learn complex systems. - Strong understanding of Business Process Modelling standards (in particular, BPMN notation). - Experience in an object-oriented environment with objects, attributes, and relationships. Qualifications & Experience Essential - Previous experience in a similar role within the construction or energy sector is required. Desirable - Degree in Business Administration, Project Management, or a related field is preferred. Closing date 20.2.26 Location: Based in our Suffolk, Gloucester, Manchester, Bristol or London office with hybrid working available TPBN1_UKTJ

1735CW Lead IMS Analyst Based in our Suffolk, Gloucester, Manchester, Bristol or London office with hybrid working available PAYE £513.43 or Umbrella £712.58 Job Purpose / Overview To provide technical expertise to the Integrated Management System (IMS) team, working within the IMS team, the Lead IMS Analyst supports the SZC organisation to update and publish documents. This is a demanding post requiring excellent communication and organisational skills combined with pro-active approach to the diverse workload. The role of a Lead IMS Analyst at SZC, will have primary responsibility for developing and refining procedures for the Sizewell C (SZC) project. This encompasses creating new procedures, updating, or retiring existing ones, and ensuring adherence to SZC procedure standards within a highly regulated environment. This requires effective management of the procedure work pipeline utilising excellent organisational and prioritisation skills. Knowledge of and expertise in using BPMN or Enterprise Architecture systems to complete procedure development tasks would be very beneficial. Publication of approved IMS Procedures into the Live environment and publication to the IMS web portal will be supported by the digital team who the role holder will need to build a sound working relationship with. Collaboration with various stakeholders across the SZC project, delivering process requirements and solutions for system development projects or programmes, and the management of stakeholder relationships are essential aspects of the daily activities. There will also be a need to train and or coach others in procedure development best practices. The role also includes organising and facilitating workshops to define processes, with a specific emphasis on process modelling expertise (Lean/Six Sigma). The Lead IMS Analyst will lead a team of IMS Analysts to ensure that work is prioritised, and the Sizewell C business has the appropriate support. The Lead IMS Analyst will also develop and coach the IMS Analysts to develop their skills. Principal Accountabilities Work as an integral part of a team contributing to team success, communications and a positive working environment. Collaborate with management and project stakeholders to orchestrate and coordinate process improvement project activities, ensuring seamless execution. This includes all related functions (Health and Safety, Security, Environment, Quality etc) and Process Owners for timely document reviews and approvals. Provide an effective Process Architecture service to the IMS Governance Manager to help ensure the IMS meets the requirements of regulatory Licence Conditions and international standards for management systems. Assessment of the effectiveness of ongoing process improvement initiatives, providing valuable recommendations for refinement. Provide expert coaching and guidance to procedure development subject matter experts and project leaders to ensure process, safety, compliance and quality standards are met. Development of detailed procedure creation or update plans that encompass goals, milestones, governance requirements and resource allocation, fostering transparent communication. Deliver high-quality documents and models consistently within Business-as-Usual work and for projects when required. Ensure strategic alignment of process improvement initiatives with overarching organisational goals. Create and Present effective procedure related updates at the IRP strategic forum Promote the implementation of the IMS throughout the business to meet project milestones. Coordinate the flow of business processes between Delivery, Enabling and Support functions. Support the publication of updated IMS procedures from the content development library to the live library ensuring object attributes, procedure flowcharts, permissions and relationships are transferred correctly with no adverse effects. Coordinate the procedure work pipeline, ensuring timely delivery and prioritisation of tasks based on project milestones and risk profiles. Contribute to the development and maintenance of a prioritised procedure work pipeline, ensuring progress status updates are clear and escalating delays appropriately when required. Maintain confidentiality of all commercial and sensitive information. Maintain data / records so that information is readily available and easily accessible on the project Electronic Documents and Records Management System (EDRMS) i.e. Teamcenter, and any other systems being used by the team Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the performance and delivery of the IMS. Lead the team of IMS Analysts to ensure that the business has the appropriate support and work is prioritised to ensure delivery is effective. Knowledge, Skills, Qualifications, Experience Essential Experience in managing competing priorities and demands, dealing with ambiguity in a fast-paced work environment, with high levels of attention to detail and accuracy. Flexible integrated approach with the ability to multi-task and work on own initiative. Excellent organisational skills (flexible / organised / methodical). Ability to prioritise workload, meet deadlines, and stay calm under pressure. Consistently meeting and exceeding agreed-upon deadlines by prioritising workloads effectively. Strong interpersonal skills. Able to engage credibly within the business and externally. Able to initiate and develop new relationships with people at all levels in the organisation. Strong presentation and communication skills - able to present at multiple organisational levels Educated to degree level or able to demonstrate experience in highly regulated industry / major project environment. Extensive experience in the development, implementation, and maintenance Process Best Practice and Company Procedures Excellent understanding and application of process modelling standards and design techniques. Capable and experienced with using Visio to create and map processes Desirable Previous experience of working on a large project organisation preferably within the Nuclear Industry. LEAN Six Sigma green belt trained, with experience of using this toolset for process improvement Experience in the application of nuclear management system standards. Experience using PowerBI or equivalent visualisation tool would be useful but is not a key requirement. Experience with Orbus iServer or similar tools (MEGA HOPEX, LeanIX, Software AG, Adonis) or someone enthusiastic about technical work and can demonstrate the ability to learn complex systems. Strong understanding of Business Process Modelling standards (in particular, BPMN notation). Experience in an object-oriented environment with objects, attributes, and relationships. Qualifications & Experience Essential Previous experience in a similar role within the construction or energy sector is required. Desirable Degree in Business Administration, Project Management, or a related field is preferred. TPBN1_UKTJ

Role Details Role / Job Title: SuccessFactors Employee Central Lead Work Location: UK Preferably Rugby / London Office Presence Required (if Hybrid): 2 3 days The Role Lead and manage full lifecycle integrations between SAP SuccessFactors and external systems, ensuring robust architecture, data integrity, and performance across cloud and hybrid environments. Your Responsibilities Collaborate with stakeholders to gather, analyze, and evaluate business requirements for SuccessFactors implementation and integration Oversee incident, change, and service request management, ensuring resolution within agreed SLA timelines and adherence to ITIL methodology Coordinate with vendors and technical teams for system upgrades, troubleshooting, performance optimization, and ensuring platform availability Maintain up-to-date project documentation, validation records, and knowledge databases, in alignment with customer quality standards Provide regular status updates and present findings to customers during meetings, while recommending service improvements and process enhancements Your Profile Essential Skills / Knowledge / Experience Candidate must have at least 2 3 Employee Central end-to-end implementations Excellent knowledge on Custom MDF and Standard MDF objects creation, configuration UI, data models, provisioning settings, provisioning jobs Good knowledge on position management, position-to-job sync, auto generation of codes, custom UI, position types, and position org chart Hands-on experience in configuration of workflows, alerts, business rules, custom email notifications, and custom letter generation In-depth experience in event reason derivation Excellent knowledge of role-based permissions-groups and roles with country-specific and other criteria groups Experience in global assignments and concurrent employment Good knowledge on foundation objects and HRIS elements configuration, HRIS sync mapping, standard elements and background elements creation, and dynamic filters Excellent knowledge on time-off and leave of absence configuration, time types, time profiles, and absence management Excellent knowledge on custom hire templates creation with custom sections Good knowledge on contingent worker configuration with work orders, vendors, and workflows Dependent management, addresses, work permit, and global and personal information blocks creation Excellent knowledge on data migration of foundation and MDF objects and employee data Hands-on experience with cutover planning and cutover activities Hands-on experience with test strategy, data migration strategy, instance strategy documents, UAT plan, SIT plan, WBS, BPML, and project plan creation Good knowledge of system integration testing, including creation of test scenarios, test scripts, and test results Hands-on experience in theme management, home page customization, header and background customization, and people profile customization Experience with configuration transport center, instance refresh, and release management IAS / IPS configuration with Azure AD and IAM with SSO setup In-depth configuration knowledge in story reports, adhoc reports, and canvas reports Job profile builder, skills, and competencies In-depth knowledge of Employee Central processes and best practices Good understanding of SuccessFactors Employee Central and Talent Management modules, especially recruitment, onboarding, learning management, and compensation Desirable Skills / Knowledge / Experience Fluent in English with excellent written, oral, and interpersonal communication skills SAP SuccessFactors Employee Central certification EC Time-Off certification and experience (good to have) TPBN1_UKTJ

Job Details Job Title: Salesforce Maps Consultant Location: London, Diageo 1 HQ (once a week) Job Purpose and Primary Objectives To provide expert guidance, configuration, and optimization of Salesforce Maps (including Territory Planning & Advanced Routing) to help the customer maximise field operations, account coverage, visit frequency, and routing efficiency. The consultant will work closely with Sales Cloud stakeholders to design and implement geo-based solutions that enhance productivity and deliver measurable business outcomes. Maximise utilisation of Salesforce Maps capabilities within existing CG Cloud / Sales Cloud licences Define geo-based rules and criteria to identify priority accounts, especially for promotional periods Improve and fine-tune the route generation engine to deliver more efficient, optimised travel paths Extend Salesforce Maps usage to additional teams such as Quality / Compliance / Field Audits Provide best practice recommendations and ensure strong adoption among field and sales teams Key Responsibilities Position Type: Individual contributor, part of a team Conduct discovery sessions with Sales, Field, and Quality teams to understand current challenges and improvement areas Configure Salesforce Maps, including: Route optimisation & mobile routing Territory planning & balancing Proximity searches, boundary layers, and geo-fencing Visit frequency rules & schedule optimisation Location-based automation and rule-based visit planning Define criteria to identify high-priority accounts using: Sales attributes Geography / region / coverage Promotional windows Field performance data Enhance and fine-tune the routing engine for efficiency (time-based, cost-based, and constraint-based routing) Set up dashboards and reporting for territory efficiency, visit cadence, SLA adherence, and route performance Support integration between Salesforce Maps and Sales Cloud objects (Accounts, Visits, Opportunities, Tasks) Provide training to field teams on Maps mobile app usage, routes, and visit planning Collaborate with business teams to extend Maps usage for Quality or Audit teams Document configurations, solution design, and operational guidelines Work with Salesforce / TCS internal teams to recommend future enhancements or integration possibilities Supervisory / Managerial Responsibilities Report to line manager Other Responsibilities On-time delivery of assigned work Key Skills / Knowledge Salesforce Maps Expertise (Mandatory) Hands-on configuration experience with: Salesforce Maps Maps Advanced Territory Planning Route Optimisation engine Geolocation & spatial data configuration Visit / cadence management Strong understanding of: Geo analytics & proximity modelling Defining routing constraints and optimisation parameters Map layers, boundaries, polygons, and geographic data structures Salesforce Platform Knowledge Strong understanding of Sales Cloud data model (Accounts, Leads, Opportunities) Experience configuring standard objects and workflows related to field operations Ability to design solutions without heavy code (declarative-first approach) Familiarity with Salesforce mobile configuration Business / Functional Skills Field Sales / Trade Sales / Merchandising process understanding Ability to translate business priorities (e.g., promotional periods) into geo-based visit rules Strong analytical skills to model territories and visit patterns Workshop facilitation, requirement gathering, and documentation Nice-to-Have Skills Salesforce Field Service (FSL) GIS tools (ArcGIS, Esri, shape files, geospatial enrichment) Salesforce Data Cloud exposure (Geo enrichment, segmentation) Apex / Flow knowledge for deeper automation Experience Required 5 8+ years overall Salesforce experience 2+ years directly working with Salesforce Maps, Maps Advanced, or Territory Planning Proven experience implementing: Route optimisation Territory planning Visit scheduling for field or quality teams Experience working with Sales / Field teams in Consumer Goods, Retail, Logistics, or similar domain preferred Prior consulting experience (internal or external) is highly desirable TPBN1_UKTJ

Job description: 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks TPBN1_UKTJ

This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description Role Overview We are seeking a Salesforce Service Cloud Business Analyst to join our Global Technology Team. Reporting directly to the Technology Service Cloud Owner, this role is a trusted advisor to business stakeholders and plays a key role in translating service strategy into effective Salesforce delivery. The role is responsible for day-to-day analysis and delivery execution across our Global Technology Service Cloud, with a primary focus on Case Management, Work Orders, Partner Experience Cloud, and end-to-end service processes. The role operates within the strategic direction, prioritisation, and governance set by the Technology Service Cloud Owner. While this role has primary execution responsibility for Service Cloud delivery, it maintains working capability across all core Salesforce objects, including Assets, Warranty, Orders, and Install Base, and partners closely with the Technology Field Service Cloud Lead to ensure cohesive, end-to-end solutions. This is a commercial, functional Business Analyst role, focused on business process, user experience, adoption, and value delivery. What will you do? Service Cloud Analysis & Delivery Act as the primary Business Analyst for Technology Service Cloud, with a focus on Cases, Work Orders, Partner Experience Cloud, and service lifecycle processes Collaborate with business stakeholders to identify requirements and translate them into scalable Salesforce solutions, clearly articulating the why and how Manage the Technology Service Cloud Jira backlog, including analysis, refinement, and prioritisation, in alignment with the Technology Service Cloud Owner Design, document, and support configuration across Technology Service Cloud, ensuring alignment with related Salesforce objects and downstream impacts Act as the primary functional escalation point for Technology Service Cloud-related requests, issues, and defects, triaging and escalating to other teams as required Enhancements, Rollouts & UAT Facilitate requirements workshops and create user stories, acceptance criteria, and supporting documentation Lead User Acceptance Testing activities for Technology Service Cloud scope, including test planning, coordination, execution support, and defect management Support global rollouts, enhancements, and post-go-live hypercare activities Partner with the Technology Service Cloud Owner, Product Owners (where applicable), and technical teams to support solution design and delivery Adoption & Enablement Champion user adoption and Salesforce best practice within Technology Service Cloud Identify opportunities to improve efficiency through process improvement and automation Support training and enablement activities by providing functional input, validation, and subject matter expertise Act as a point of escalation for Technology Service Cloud-related process or usability issues Cross-Domain Collaboration Maintain working knowledge across all Salesforce Technology Service Cloud-related objects, including Assets, Warranty, Orders, Case Management, and Install Base processes Partner closely with the Technology Field Service Lead to assess cross-object impacts and ensure cohesive, end-to-end solutions across service and field operations Collaborate with Commercial (Sales Cloud) and IT teams to ensure alignment across customer, service, and commercial processes Engage with the Reporting and Dashboards team to provide functional input and validate requirements, ensuring reporting accurately reflects service processes and outcomes Provide coverage and functional support across domains during peak delivery periods or planned leave, as required undefined Skills & Experience Essential Strong experience as a Salesforce Business Analyst, particularly within Service Cloud Proven ability to translate business needs into clear, scalable Salesforce solutions Experience working with Jira, Agile delivery, and UAT coordination Strong stakeholder engagement and communication skills across business and technical teams Process-driven mindset with a strong focus on user experience and adoption Desirable Experience working in complex Salesforce environments with integrations Salesforce Service Cloud certification (or working towards) Exposure to Sales Cloud, Assets, Warranty, Orders, Experience Cloud and Install Base-driven processes Experience supporting global rollouts Required Skills: Agile Methodology, Agile Methodology, Business Analysis, Business Management, Business Planning, Business Processes, Business Process Management (BPM), Business Service Management (BSM), Case Management, Client Partnerships, Cloud Governance, Customer-Focused, Deliverables Management, Facilitate Training Sessions, Field Services, Functional Expertise, Global Rollouts, Incident Management, Intellectual Curiosity, IT Infrastructure Management, Laboratory Informatics, Process Improvements, Requirement Workshops, Security Management, Software Development {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Remote Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 03/6/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R382359 ]]>

Social Support Worker REF: HSCP/ 80348.Salary: Grade 5 £32,294 - £34,185 .I

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We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disability Service in Newham.At Look Ahead, helping you thrive is part of how we work.We offer an extensive package of benefits, award-winning Learning & Development, and an inclusive c

Do you want to work in a children’s home where you can have a lasting impact on a young person’s life? Apply today to join our client’s team where your dedication, resilience, and care can transform young lives every day.They are seeking compassionate, resilient Waking Night Reside

We're looking for a kind, resilient and compassionate Support Worker to join our Learning Disability Service in Newham.Hi, I'm P and I am a 27-year-old man who currently lives in a supported living service in Newham.I have lived here for just over one year, and came to England with my mother from Po

Do you want to work in a children’s home where you can have a lasting impact on a young person’s life? Apply today to join our client’s team where your dedication, resilience, and care can transform young lives every day.They are seeking compassionate, resilient Residential Childca

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others

Do you want to work in a children’s home where you can have a lasting impact on a young person’s life? Apply today to join our client’s team where your dedication, resilience, and care can transform young lives every day.They are seeking compassionate, resilient Senior Residential

Support Workers - Wiltshire (£13 per hour) Supporting adults & young people with learning disabilities, autism, and mental health needs Are you someone who believes everyone deserves the chance to live a full, confident, and independent life? We're looking for compassionate, reliable Sup

Job Title: Refrigeration / Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 1 Refrigeration / Warehouse Operative for an ongoing temp to perm assignment in Swindon, SN3.The role would be split in refrigeration 80% and Warehouse 20%.

Warehouse Operative / Van Driver-.Full-time Monday-Friday 9:00am-5:30pm.Weekend work required during busy periods).Full, clean UK driving licence (held for over 2 years).Confident driving a van in London.Willingness to work weekends when required.Proactive and self-sufficient attitude.Comfortable

Night shift Sunday - Thursday 10pm – 6am.Gap personnel are proud to be working together with a largest global manufacturer of Lead-Acid and Lithium-ion batteries based in Swindon, who are currently looking for 3 Warehouse Operatives to support busy Manufacturing company for the night shift, starti

Residential Childcare Support Worker.Unqualified: Base salary of £29,112.Qualified Salary: Base salary of £30,641.Qualified Support Worker salary is based on the proven existing completion of a Level 3 Diploma for Residential Childcare or equivalent).Greater London (Covering Area Camden homes in C

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

Flexible People Ltd are currently recruiting 7.Home delivery drivers for a well known client of ours, based in Greenford.This is a fantastic opportunity to work for a multi-national organization, with the potential for growth and opportunities.This role involves working with a Drivers Mate to delive

Warehouse Inventory & Delivery Driver.MonFri, 8:3017:00 | Temp with strong potential to go permanent |.Our client at Charing Cross Hospital is looking for a Warehouse Inventory & Delivery Driver who can be depended on someone who turns up, gets stuck in, and represents the hospital and our client w

We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration.

Competitive Salary + Bonus + Excellent Benefits.Delivery Driver - Brimsdown - Pipe and Climate Centre.We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.We pride ourselves in putting our people and customers at the heart of ever

An exciting opportunity has become available for a Multi drop delivery van driver.We are an established construction products distributor servicing the South East of England.A small, expanding company where you will liaise with all departments to enable you to feel part of the successful team.We are

Care Support Worker (In a school) .We are seeking a dedicated SEN Learning Mentor to join our educational team in.This role is perfect for individuals who are passionate about supporting children with Special Educational Needs (SEN) and have experience working with children in a school setting.

We are supporting a specialist provider based in Hammersmith and Fulham with their permanent recruitment.We are currently looking for a Support Worker to work within a residential setting to provide support to adults with learning disabilities.This is a permanent position working 37.Previous experie

About The Role Support Worker – Blaen Y Waun, Carmarthenshire - Full time – 39 hours per week plus sleep-ins - £12.Driver essential Do you want a career where you can make a real difference every single day? At Blaen Y Waun, we are looking for caring, resilient, an

Full-Time or Part-Time | Immediate Start.We have full-time and part-time cleaning jobs available in your area.Just click 'apply' and complete our online application form - it only takes a couple of minutes and you can start immediately!.We're the best agency for home cleaners.We go out of our way to

Full-Time or Part-Time | Immediate Start.We have full-time and part-time cleaning jobs available in your area.Just click 'apply' and complete our online application form - it only takes a couple of minutes and you can start immediately!.We're the best agency for home cleaners.We go out of our way to

Challenge TRG is acting as an Employment Business in relation to this vacancy.

To ensure the development is maintained to the highest standard, delivering excellent customer service to residents and supporting the estate's safety, cleanliness and operational efficiency.The role involves site management, routine maintenance, cleanliness of communal areas, and acting as a point

We are currently hiring for a permanent, full time.Ensure a high standard of cleanliness across the building at all times.To inspect and clean all internal communal areas including windows and surfaces, ledges doors and skirtings.General cleaning duties of communal areas (subject but not limited to:

Sevenoaks School is currently seeking to appoint a School Cleaner (part-time, all year round).We are looking for an individual who is reliable, punctual and proactive with a 'can-do' attitude and attention to detail.Please see the Job Description for full details about the role.For ap

We're working with a leading soft services FM provider to recruit a reliable and detail-oriented Cleaner for a single-site role in Bromborough.This is a fantastic opportunity to join a friendly and supportive team in a long-term, stable cleaning position.You'll play a vital role in keeping the site