Warehouse Administrator
4 days ago
Wigan
Purpose of the Role The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support. This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service. Key Responsibilities Warehouse Administration Duties • Process and prepare daily order documentation for picking, dispatch, and delivery, • Manage incoming and outgoing emails and communications to ensure timely and accurate responses, • Maintain accurate and organised records, including filing and retrieval of order-related documentation, • Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams, • Support the Warehouse Manager by taking ownership of day-to-day administrative tasks, • Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms, • Assist with stock movement reports and general warehouse reporting, • Provide administrative cover and support during absences, peak periods, and busy operational times, • Help ensure warehouse paperwork and processes are completed accurately and on time Key Skills and Experience • Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role, • Strong organisational skills and excellent attention to detail, • Confident communicator with a professional and personable telephone manner, • Ability to manage both internal administrative tasks and external customer relationships, • Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook, • Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly, • Able to work under pressure in a fast-paced environment, • Proactive, reliable, and able to prioritise workload effectively, • Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions Hours of work are 08.00 - 16.30 Monday to Friday