111 Press 2: Mental Health & Wellbeing Practitioner
il y a 6 jours
Cardiff
WHO WE ARE:Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:· We are kind and caring· We are respectful· We have trust and integrity· We take personal responsibilityOUR REGION:Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.Job overviewThe telephone based Mental Health Triage Service, 111 Press 2 service within Cardiff and the Vale, has been integrated into the existing 111/ CAV24/7 service, for people in mental health distress. It provides access to mental health support 24 hours a day and 7 days a week, 365 days of the year. It is delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.Individuals using 111 Press 2 are of all ages, and can present with a broad range of mental health presentations including common mental health conditions for example anxiety, low mood, emotional distress, and acute/major mental illness conditions such as psychosis, bipolar disorder, high risk suicidal behaviours.If you are educated to degree level or equivalent and have evidence of Continuing Professional Development in an area of mental health, as well as having experience of providing mental health and wellbeing support, we would love to hear from you. The ability to work autonomously, using your own initiative as well as being a part of a team is essential. You will need to be flexible in your working patterns to meet the service need, which will include out of hours, bank holidays and weekend working. Main duties of the jobAs a Band 5 Mental Health and Wellbeing Practitioner, you will be providing an all-age service offering high quality telephone triage, guidance, advice and onward referrals, for individuals presenting in mental distress or acute crisis, using a range of psychological interventions and skills.You will be an experienced and confident practitioner who can provide individualised care in line with the organisations core values and behaviours to deliver a safe and efficient service to those accessing it, using a range of therapeutic skills. The wellbeing Practitioner will work under the guidance of a Senior Mental Health Clinician, and when necessary, escalate the call to the relevant registrant, clinician, service or organisation, whilst confidently managing the transition in collaboration with the relevant person/people.Where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner, provide accurate information regarding local services that people can access, so that appropriate and continued support is made available.Be trauma informed and be aware of the social determinants of mental health when developing a support and safety plan with each person accessing the service.The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to applyWorking for our organisationCardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.Detailed job description and main responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in TracThe ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Person specificationQualificationsEssential criteria- Educated to degree level standard or equivalent level of experience.- Evidence of Continuing Professional Development in an area of mental health or supporting people field.- Awareness of social determinants of mental health and wellbeing- An understanding of common mental health and neurodevelopmental conditions.- A good understanding of the barriers and challenges that people with serious mental health issues face.- Must have some understanding of the issues affecting people from black and ethnic minority communities, and those with other protected characteristics.- Must have a good understanding of the impact of stigma and discrimination.Desirable criteria- An understanding of commonly occurring mental health conditions- An understanding of the services that are available within the area to support people who may present in mental health crisis- An understanding of the need to use evidence-based psychosocial interventions.ExperienceEssential criteria- Experience of providing mental health or wellbeing support to people in mental distress.- Experience of working autonomously and using own initiative.- Experience of prioritising tasks within a busy and pressured environment.- Experience of utilising evidenced based psychosocial interventions.- Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies.Desirable criteria- Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress- Experience of providing telephone assessment/support- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes- Experience of working in NHS Primary Care Services/mental health settings/ care homes/ inpatient service- Experience of delivering psychological interventions.- Proven experience of working autonomously and without direct supervision by using own initiative, knowledge and experience- Experience of utilising supervision to ensure own wellbeing needs are being met.Aptitude & abilitiesEssential criteria- To be reflective and self-aware whilst working with people.- To work well within a team and foster good working relationships.- Strong and adaptable communication skills to suit varying environments and situations (written and verbal).- Ability to think laterally and prioritise effectively- Able to demonstrate commitment to high quality care and service provision.- High level of analytical and judgement skills.- Ability to work without direct supervision.- Excellent telephone and IT skills- Ability to communicate and work in settings in which the atmosphere may be highly emotive.- Ability to recognise own wellbeing needs and utilise skills to ensure wellbeing needs are met.Desirable criteria- Ability to speak Welsh.- Knowledge of NHS policies, procedures and guidelines.- Knowledge of outcome measures and their use in clinical audit.- Ability to work effectively with interpreters.- Knowledge of different mental health models and research/evident based treatment- Competent in assessment of risk- Ability to work independently within the boundaries of clinical supervision- Ability to appropriately challenge and resolve conflict.OtherEssential criteria- High level of enthusiasm and motivation.- Ability to use supervision and personal development positively and effectively.- Ability to work under pressure. Regard for others and respect for individual rights of autonomy and confidentiality.- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision- Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift patternMANAGING YOUR APPLICATION:We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status. We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.