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Senior Customer Services, Logistics & Distribution Manager Full-time, permanent 1 day of working from home per week Watford COMPANY OVERVIEW Designer Parfums is a fast-growing, dynamic global fragrance company in the perfume & cosmetics industry, with a UK base in London and international ambition, with active business in around 70 markets. We are a small family-owned business, and we are proud to create, develop, and distribute brands from a fantastic portfolio of heritage classics to celebrity trend-led fragrances. We are brand owners and licensees for GHOST, JENNIFER LOPEZ, HAWAIIAN TROPIC, CERRUTI, PLAYBOY & JEAN LOUIS SCHERRER, and proud to be distributors for ARIANA GRANDE, GUY LAROCHE, PALOMA PICASSO, AIGNER & GANT. Our employees make our business special. With strong family values, we believe that Designer Parfums is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, Agile and Approachable while meeting our business goals. JOB PURPOSE The Senior Manager will lead and oversee all aspects of customer order management, 3PL warehousing, and logistics operations, including managing global freight services for both B2B/D2C channels and inbound goods. This role ensures seamless order processing, compliance with international trade regulations, and efficient transportation across multiple modes of freight to cost budgets. The ideal candidate will combine strategic leadership with deep technical expertise in order management systems, import/export requirements, and global logistics optimisation. KEY DUTIES AND RESPONSIBILITIES Customer Order Management • Oversee end-to-end order lifecycle for B2B and D2C channels, ensuring accuracy, timeliness, and customer satisfaction., • Manage a team of 6 Order Management Administrators, • Implement and optimize Order Management Software (OMS) to streamline workflows and enhance visibility., • Enhance and maintain order fulfilment performance against KPIs and reporting tools to monitor order fulfilment. Warehousing • Manage the relationship and performance of two 3rd Party Logistics providers based in Continental Europe., • Liaising with the UK group warehousing organisation to ensure optimal movement of goods., • Oversee the accuracy of stock movement and storage of goods and components Logistics & Freight Services • Manage global freight operations across multi-modal transportation (air, ocean, road, rail)., • Manager a team of 2 Logistics Coordinators., • Negotiate contracts and maintain relationships with carriers, freight forwarders, and 3PL partners., • Drive cost optimization and service-level improvements through strategic freight planning. Logistics Compliance & Regulatory • Ensure adherence to import/export requirements, customs regulations, and trade compliance standards., • Maintain accurate documentation for international shipments and customs clearance., • Stay updated on global trade policies and proactively mitigate risks. Continuous Improvement • Identify and lead initiatives to enhance operational efficiency and scalability., • Collaborate cross-functionally with Sales, Finance, and Supply Chain teams to align logistics strategies with business goals., • Implement best practices for 3PL inventory management and order fulfilment. REQUIREMENTS Qualifications & Experience • 5+ years of leadership experience in order management, warehousing, and logistics., • Proven experience in Order Management Systems usage., • Strong knowledge of international trade compliance, customs regulations, and documentation., • Expertise in multi-modal freight operations and global logistics networks., • Familiarity with B2B and D2C order processing workflows., • Advanced proficiency in ERP and OMS platforms (e.g., SAP, Dynamics NAV/365, etc.)., • Excellent analytical, negotiation, and vendor management skills. Competencies • Data-driven decision making with a proactive approach to problem-solving, • Cross-functional collaboration, • Continuous improvement mindset, • Keen to learn and self-motivating, • Ability to work under pressure, • Outstanding written & verbal communication and organizational skill Candidate Attributes • Be accountable - Accountability and acting like an owner of the company at all times. The successful candidate will have to be a self-starter, driven to ride obstacles, and relentless in the pursuit of challenging objectives., • Be brave - Delivering value to the business and organisation above and beyond expectations and consistently beating goals., • Be pragmatic - Acting like an entrepreneur, with agility and a sense of urgency in all matters. Making new un-obvious connections and looking to leverage the best of the existing and develop new solutions with ownership, agility, and speed., • Be collaborative – Looking to win first and foremost as a team, adding strong personal value in all matters, including voicing disagreements, while backing decisions made. A positive attitude, assuming good intent in colleagues, and not engaging in office politics., • Be agile - Proven ability to design and manage change.

Culinary Training & Development.Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes.Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating system

All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.

This role involves coordinating travel for VIPs, managing reports, and ensuring the logistics for events and celebrity fittings.

Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.Knowledge of the principles and processes for providing personalized ser

A leading media intelligence firm is looking for a researcher to track events and provide up-to-date information on celebrities and talent.This role requires a recent graduate with strong research, writing, and communication skills.You will be responsible for sourcing and verifying information, work

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Mari

A luxury retail recruitment firm is seeking a PR & Events Manager to lead brand visibility and engagement for a high-end Womenswear brand.You will drive strategic initiatives, manage events, and engage with high-profile clients and media.The ideal candidate will possess a strong background in luxury

A leading social youth publisher in Greater London is seeking a Talent Manager to manage celebrity talent across various brands and channels.

A leading cruise line in Greater London is seeking an experienced Hotel Director to oversee ship operations and enhance guest experiences.The ideal candidate will have 3-5 years of managerial experience in a 4 or 5-star hotel and strong communication skills.This role focuses on achieving guest satis

A leading media company in Greater London is searching for a Talent Manager to oversee the acquisition and management of celebrity talent.

Join Our Team and Earn a £400 Bonus!.As a thank you for choosing Paragon, once youre fully recruited, youll receive.Are you a compassionate and experienced.Live-In Carer / Personal Assistant.Join Paragon Home Healthcare and support a client living with a.This is a rewarding opportunity for someone

Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.Must have excellent food knowledge and a full understanding of culinary terms.Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste accord

The starting salary for this permanent role is £47,142 per annum based on working 36 hours per week.This is a fixed term / secondment opportunity until 31st March 2027.We are excited to be hiring a Networks and Security Senior Officer to support our IT and Digital team based at our Woodhatch Place

The Security Vetting & Trade Controls Support Officer provides essential operational support to the Security Controller and Trade Controls Manager within a defence?industry environment.The role helps ensure the organisation meets all UK Ministry of Defence (MOD) security requirements and complies wi

Key Result Areas of the Role • Establishing and maintaining efficient office systems and ensuring the provision of a full secretarial and administrative service for the Hospital & HD.In conjunction with HD, ensuring effective co-ordination and reporting of quality systems • In conjunction

A leading cruise line seeks an experienced Concierge to enhance the guest experience through exceptional service and meticulous attention to detail.The ideal candidate will have 2-3 years of hospitality experience, preferably in a 4 or 5-star hotel, and a knack for handling large events.Responsibili

Happy to take on people with no care experience that are willing to be dedicated to the role.Providing care for a 33-year-old wheelchair user living with wife.I lead a busy life and work 4 days a week as a government Economist, so no two days are ever the same.You need to be a fit, motivated and res

All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.

Personal Assistant - LondonSalary: As a Personal Assistant you will be responsible for supporting the CEO, CFO and other members of the Executive Team.You will ensure efficient operation of systems and processes designed to enhance the performance of the Bank's Executive Team.You will be responsible

A leading cruise line company in the UK is seeking a Training Specialist to enhance service quality on board.The ideal candidate will have a minimum of 3 years of hospitality experience and a strong understanding of Forbes Travel Guide standards.You'll develop customized training programs, collabora

PA – Top Tier Firm (Gloucestershire / Hybrid)A top-tier commercial firm is seeking an outstanding PA to provide proactive and comprehensive support to members of the firm's Employment team.This is a high-profile role within a dynamic and forward-thinking environment.Why This Role is Outstanding:

A leading cruise company in the United Kingdom is seeking a Culinary Training Manager to develop and execute the Culinary Training & Development strategy for all culinary crew members.The role involves conducting training sessions, mentoring kitchen staff, and maintaining high service standards.Idea

Legal Secretary / Executive Assistant.Permanent | Hybrid – 50% WFH / 50% Office Based.Are you an experienced Legal Secretary / Executive Assistant looking for your next challenge? Our client, a prestigious top 50 UK law firm, is seeking a proactive and highly organised Legal Secretary / Executive

A leading cruise line based in the United Kingdom is seeking a Front Desk Manager to enhance guest relations and ensure exceptional service delivery.The ideal candidate must have over 4 years of management experience in a similar role, preferably within a 4–5-star hotel environment, and the abilit

Hours: 21 hours per week (Monday and Wednesday are office days for the team).Location: Uxbridge - 50/50 Hybrid schedule - this means 3 days in office in 2 weeks.Duration: 10 months from March/April 2026.The UK/IE Finance & HR teams are seeking a motivated colleague to play a central role in leading

Ability to speak English clearly, distinctly and cordially with guests.Hotel Director/Hotel General Manager in a.Guest services shipboard experience is an advantage.Essential Duties and Responsibilities:.Effectively manages overall ship operations and guest experience.Achieves the highest levels of

Advise CISO leadership and senior stakeholders on the safe, effective adoption of AI (including GenAI) across cybersecurity.You’ll shape strategy, governance, and operating models, and guide delivery teams to implement AI capabilities that improve security outcomes while meeting regulatory, privac

Be among the first 25 applicants.Responsible for thawing, butchering, and preparing meats and poultry according to the thawing and preparation schedule set by Culinary and implemented by the Head Butcher and the Executive Chef.Will be assigned a schedule by the Head Butcher and Executive Chef that c

Role: Personal Assistant, Private Family Office | Real Estate Investment.Location: North London, Hampstead & Mayfair, London.Salary: £50,000 plus excellent benefits.We are delighted to be working with a high profile family investment company who are looking to hire a Personal Assistant to support o

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate t

Hourly Personal Care Assistant Complex needs Personal Care Assistant needed in Malborough, Wiltshire - Immediate start! We are recruiting on behalf of our client with a spinal cord injury, who is living in her home based in Wiltshire.She is looking for a team of care assistants to provide her with e

A premium hospitality company seeks a Front Desk Manager in the UK to enhance guest experiences through exceptional service.This role requires a professional with over 4 years of managerial experience in a 4–5-star hotel.Responsibilities include leading the Front Desk Team, managing guest interact

Job Title: Personal Assistant Location: Thornaby, TS17 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Personal Assistant and step into a role where your success is celebrated, your growth supported, and your work truly matters.Why Persimmon Homes? We're on

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Mari

Personal Care AssistantBank Cover Personal Care Assistant - Wanted Immediately!Ask Jules is in need of Bank Personal Care Assistants to cover a range of our clients across the Salisbury area.Our clients are young adults who are in need of help with every day aspects of life - from accompanying them

Live-In Personal Care AssistantAre you a recent graduate and not sure what to do next? Or are you someone with a passion for making a positive impact in others lives?Ask Jules specialises in helping disab

CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Countrys premier shopping destination.The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces.It is centrally

We are seeking a proactive and highly skilled Executive Assistant to join our team, providing exceptional, confidential secretarial and administrative support to at least two Senior Leaders.This is a key role that contributes to the smooth and efficient running of the Assurance and Standards Team, o

All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.