Credit Controller
4 days ago
Wythenshawe
Credit Controller - FTC Maternity cover Based: South Manchester Hybrid working: Two days WFH Salary: Up to £30,000 Pro Rata Forge Talent are working exclusively with a leading IT Services business who are looking for a Credit Controller to join their credit control team. If you thrive in fast-paced environments, enjoy building strong customer relationships, and take pride in driving cashflow performance, this is an exciting opportunity to make a real impact. What You’ll Be Doing You’ll be part of a collaborative Finance team, focusing on cash collection, debt reduction, and delivering exceptional service to both internal and external stakeholders. Your day-to-day will include: • Contact customers to ensure timely payments and meet cash targets, • Resolve credit control and collections queries professionally, • Manage high volumes of inbound/outbound emails and calls, • Log, track, and resolve customer queries accurately in internal systems, • Reconcile customer accounts and maintain accurate records, • Build strong internal and external customer relationships, • Support ad hoc Finance tasks, including shared inbox management, • Follow all collection processes and timelines consistently, • Coordinate and process monthly direct debit payments in line with procedures Your experience: • 2+ years’ credit control experience, • Experience handling B2B or B2C accounts, • Confident managing high volumes of calls and emails, • GCSE Maths & English (grade C+), • Strong Excel and Microsoft Office skills About you: • Excellent written and verbal communication, • High attention to detail and strong organisation, • Target-driven and results focused, • Able to work independently and in a team, • Positive, enthusiastic, and motivated, • Strong customer service and rapport-building skills Benefits: • Opportunity to go permanent within the finance team, • Training and development, • 23 days’ holiday + bank holidays, birthday off, • Company pension, • Two paid volunteering days per year, • Free on-site gym, • Beer/soft drink & pizza Fridays, • Regular social events - Christmas party & more This is a fixed-term contract running until August/September 2026. There may be an opportunity for the role to become permanent or for a position to be created within another area of the Finance team.