Customer Services Assistant
19 days ago
Daventry
Customer Service Administrator Daventry (car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000 Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion Duties: · Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner. · Managing customers’ expectations during the process and project closure phase. · To resolve challenges for customers when orders cannot be fulfilled. · Finalisation of projects under the guidance of Sales Team. · Adhering to company processes and procedures. · Develop good working relationships with Sales, Logistics and Accounts Departments · Build excellent relationships with customers. Experience • Experience in customer services, • Knowledge of data based systems, • Good knowledge of MS office (essential), • Strong Administration and customer service skills, • Ability to work calmly in a busy environment, • NVQ in Business Administration – desired Personal attributes • Strong communication and social skills, • Objective-orientated, • Strong work ethic, open and reliable, • Outstanding organisational skills, • Flexible approach with the ability to work on your own initiative Other criteria • Good knowledge of MS office, • Ability to learn and adapt to company products quickly Company Benefits • Annual Bonus, • Annual Salary Review, • Private Healthcare, • Life Assurance, • EAP