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With many capital works projects currently underway across the club, we are looking for an organised individual to support in the background to ensure successful completion.

We’re looking for a proactive and detail-oriented HR Administrator who’s ready to support our growing team and help shape the future of Akkar. You won’t need micromanaging. You understand how to manage HR processes efficiently, maintain accuracy in employee records, and deliver excellent support across the employee lifecycle. In this role, you’ll take full ownership of key administrative responsibilities across onboarding, compliance, data management, and HR systems. Your goal is to ensure smooth operations, contribute to a positive employee experience, and support our wider people agenda as we scale. Ready to build your HR career with us? Let’s connect. Your Day-to-Day • Report directly to the HR Business Partner to provide comprehensive administrative support to Akkar’s HR division., • Maintain and update employee records, documentation, and databases globally., • Take ownership of our employee self-service HR platforms, ensuring all information and documentation is up to date and correct., • Assist with recruitment activities, including interview scheduling, reference checks, offer letter creation, updating the internal ATS, etc., • Coordinate onboarding and offboarding processes, including documentation, scheduling, and exit formalities., • Support visa and immigration teams with documentation., • Assist with global payroll processes by providing relevant employee information (time off, sick, etc)., • Ensure company policies are consistently applied and updated to align with relevant regional laws and the company's high standards., • Support audits and ensure timely completion of HR documentation and regulatory filings., • Assist in implementing HR processes improvements and documentation standardised globally., • Act as an internal point of contact for HR enquiries for internal staff., • Assist in organising and running employee engagement activities., • Consistently apply a balanced, strategic approach to HR tasks, aligning employee needs with business objectives, • Maintain a strong attention to detail, consistently delivering accurate and thorough work., • Maintain confidentiality and integrity when assisting the HRBP with sensitive employee relations matters., • Be keen to grow and deliver within the HR function, with a strong commitment to continuous learning and contributing to impactful HR activities, • Coordinate with the HR Business Partner and Learning and Development Manager to support learning initiatives and manage Akkar’s Learning Management System (LMS) We think you'll thrive if you have... • Some experience or a strong interest in HR administration or people operations (experience is a plus, but not essential), • Strong attention to detail and a commitment to accuracy in managing employee data and documentation, • A proactive mindset and the ability to stay organised while handling multiple priorities, • Clear, professional communication skills, both written and verbal, • A strong sense of ownership and accountability in delivering high-quality work, • Comfort working in a fast-paced environment where discretion and confidentiality are key This role might not be for you if... • You’re looking for a fully remote or hybrid role as standard. While we value in-person collaboration and the energy it brings, our "Life Happens" policy allows flexibility to work from home when needed., • You thrive in a highly structured, slow-paced environment. We operate at speed, set ambitious standards, and expect a high level of ownership from day one., • You’re not driven by goals, continuous improvement, or personal growth. We’re building a team of people who are motivated to achieve and push for better every day. What you’ll get in return... • We celebrate success together with our end-of-year lunches, Christmas, • socials with activities, summer BBQs, and a social allowance for each team to plan their own outings, • Deliveroo Fridays, worth up to £780 a year – a weekly treat on us, • Blow off steam in our office gym, take few laps in our F1 grade racing simulator, or play a game of pool during lunch - a workspace designed to keep things balanced and enjoyable, • Join the EV movement with our electric vehicle salary sacrifice scheme, • Progress with us and own part of Akkar through our EMI share scheme, • Summer Fridays - 3pm finishes every Friday in June, July, and August, • 2 weeks of “Work from Anywhere”, every year after your 4-year, • anniversary, • An extra week of holiday gifted to you after your 5-year anniversary, • One paid volunteer day (or two half-days) a year to support a cause that matters to you

Branch Manager – Leading People, Inspiring Growth, Protecting Legacies 📍 Location: Brighton | 💰 Salary: £35,000 - £42,000 Per Annum + Bonus About Us – Redefining the Future of Legal Services At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client-focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care. As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations. At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen. ___ ✨ The Opportunity: Branch Manager The Branch Manager leads a team of administrative and advisory colleagues, fostering a high-performance culture through effective coaching, recruitment support, and performance management. With a strong focus on delivering exceptional client outcomes, the role ensures a consistent and enhanced client journey by gathering feedback and driving satisfaction. Operationally, the Branch Manager promotes a “right first time” mentality, driving efficiency and continuous improvement while ensuring service delivery meets agreed KPIs through effective use of the case management system. The role is also responsible for ensuring the branch operates in full compliance with regulatory standards and internal brand frameworks, working closely with legal services to uphold governance. Performance is maximised by identifying opportunities within the advisor community to drive sales conversion, revenue growth, and banking outcomes. As a visible figurehead in the local community, the Branch Manager supports brand recognition through educational engagement, participation in community events, and delivery of campaigns that promote local business growth. 🔑 What You’ll Do: Key Responsibilities People Leadership & Development • Lead and motivate a team of Legal Advisors and Administrators to deliver high performance and exceptional client outcomes., • Conduct regular 1:1s, performance reviews, and team meetings to support development, engagement, and accountability., • Manage performance proactively by setting clear expectations, addressing underperformance, and recognising achievement., • Support recruitment and onboarding processes to ensure alignment with the firm’s values and service standards., • Foster a positive, inclusive, and high-performance culture that promotes collaboration and continuous learning., • Work closely with HR and Training teams to support internal communications and employee engagement initiatives. Client Engagement • Champion a client-first approach, ensuring consistent and high-quality service delivery across all touchpoints., • Gather and respond to client feedback to enhance satisfaction and improve the client journey., • Ensure the branch delivers a professional, welcoming, and brand-aligned environment that supports client confidence., • Facilitate internal client surveys to capture CSAT scores and verbatim feedback for service improvement., • Proactively manage client reviews on third-party platforms to protect and enhance the firm’s reputation. Operational Service Delivery • Drive a “right first time” mentality across all operational processes to ensure accuracy and efficiency., • Oversee the progression of legal documentation and client matters from inception to completion using the case management system., • Ensure timely execution of tasks and service delivery within agreed KPIs and internal standards., • Monitor and improve operational workflows, identifying opportunities for automation and standardisation., • Collaborate with compliance and legal teams to align operational processes with regulatory obligations., • Allocate resources effectively based on team capacity, capability, and client needs., • Maintain up-to-date knowledge of systems and tools relevant to legal operations and service delivery., • Manage day-to-day facilities ensuring professional, safe, and client-ready environments., • Uphold health and safety protocols across the branch in line with legal requirements., • Facilitate the on-site client journey through signage, accessibility, and comfort. Compliance & Governance • Ensure the branch operates in full compliance with legal, regulatory, and brand requirements., • Uphold health and safety protocols and ensure facilities support a safe and compliant working environment., • Work closely with legal services to ensure all client activity meets regulatory requirements., • Monitor and audit documentation workflows to manage risk and maintain compliance integrity. Performance & Commercial Impact • Monitor and report on individual and team performance against KPIs, including client satisfaction, compliance, and conversion rates., • Drive revenue growth through consistent delivery of the RightWill process and maximise sales conversion., • Identify and maximise internal opportunities for cross-selling and client retention., • Analyse performance data to identify trends, risks, and opportunities for improvement., • Lead initiatives to boost productivity, turnaround times, and commercial outcomes., • Collaborate with the Commercial Director to support branch-level initiatives and referral partner performance. Community Engagement • Act as a visible ambassador for the branch within the local community, building relationships to support education and engagement., • Support and participate in community events to raise brand awareness and deepen local connections., • Deliver local campaigns and outreach initiatives that promote business growth and reinforce the firm’s mission., • Collaborate with central marketing and business development teams to grow branch leads and community impact. Performance • Monitor and report on individual and team performance against KPIs, including client satisfaction, compliance, and conversion rates., • Analyse performance data to identify trends, risks, and opportunities for improvement., • Implement strategies to improve service delivery, client engagement, and commercial outcomes., • Collaborate with the Commercial Director to support branch-level initiatives and referral partner performance., • Drive daily, monthly, and annual targets through effective planning and team motivation., • Support local marketing campaigns by conducting meetings with community groups and organisations., • Act as an ambassador for the branch, building relationships in the local area to drive referrals and raise brand awareness 🤩 We’d Love to Hear from You If… • You have proven ability to lead and manage high-performing teams, including conducting performance reviews, coaching, and mentoring to drive engagement and accountability., • You have demonstrated success in overseeing branch operations, facilities, and client-facing environments, ensuring compliance and brand alignment., • You have strong commercial acumen with a track record of driving revenue growth, sales conversion, and product uptake., • You have previous experience in generating new business and qualified leads through proactive local engagement, networking, and community presence., • You have exceptional interpersonal and communication skills, fostering trust, collaboration, and confidence among clients and colleagues., • You have high attention to detail in managing administrative accuracy, documentation workflows, and regulatory compliance., • You have a strategic mindset with the ability to interpret performance data, identify trends, and implement improvement plans., • You have a results-driven approach with high energy and commitment to achieving daily, monthly, and annual performance targets., • You are comfortable working cross-functionally with HR, legal, compliance, and marketing teams to support operational and commercial goals., • You have passion for community engagement and brand advocacy, with experience in delivering local campaigns and supporting outreach initiatives. 🙌 Why Join Right Legal Group? ✊ Empowering Culture with our workplace built on empowerment and ownership, where collaboration replaces hierarchy! 📚 Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals. 📚 Professional Development Qualification where our people have the opportunity annually to apply for a qualification to be funded by the business. 🩺 Health Benefits through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those “healthy extras” we all deserve! ✈️ We offer 22 days’ holiday (plus bank holidays), Increasing to 25 days after 2 years continuous service with us 🎉 Team Celebrations and Events, from fun socials to company get-togethers, there’s always something happening at RLG to bring us together. 💰 Pension Contributions through our provider, NEST The Application Process • Intro call with our recruitment team, • Teams call interview with our hiring manager, • Final stage face to face interview with our hiring in our Derby Head office

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With many capital works projects currently underway across the club, we are looking for an organised individual to support in the background to ensure successful completion. As Capital Works Administrator, you will be at the centre of the action- responding to email and telephone enquiries, managing

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