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Join to apply for the Senior Nursery Room Leader role at Busy Bees Nurseries. As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. No Information Provided - contact your Talent Acquisition Partner. • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off - it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI), • Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there’s more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. • Ensure that educational strategies and practices are consistent across multiple rooms., • Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children., • Mentor and develop Room Leaders, promoting a collaborative and high-performing team., • Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs., • Foster strong relationships with parents, keeping them informed of their child's development., • Ensure compliance with health, safety, and safeguarding protocols across the centre., • Level 3 qualification or above in early years education., • Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner., • Strong leadership, organisational, and communication skills., • Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees—apply today! #J-18808-Ljbffr

Department: Student Recruitment Location: Birmingham Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. The Role: As a Student Recruitment Officer, you will be responsible for promoting our institution to prospective students and assisting them throughout the admissions process. Your primary goal will be to promote the Student Referral scheme and attract talented individuals, guiding them towards enrolling onto our academic programs. This role is not eligible for visa sponsorship! • Develop and implement effective student recruitment strategies to achieve enrolment targets and attract a diverse pool of applicants., • Serve as the primary point of contact for prospective students, responding to inquiries via phone, email, social media, and in-person meetings., • Provide detailed information about our institution's academic programs, admission requirements, scholarships, campus facilities, and student life to prospective students., • Conduct presentations, campus tours, and information sessions for groups and individuals to showcase our institution and its offerings., • Utilise CRM systems or other designated tools to track and follow up with prospective students, ensuring timely and personalized communication throughout the enrolment process., • Assist prospective students with the application process, including reviewing applications and providing guidance on required documents., • Collaborate with the admissions team to review applications, conduct interviews, and participate in the selection process, ensuring a fair and comprehensive evaluation of prospective students., • Excellent verbal and written communication skills, with the ability to effectively engage with diverse audiences., • Knowledge of the education landscape, admission processes, and financial aid options., • Proficiency in using various digital platforms, social media, and CRM systems for recruitment purposes., • Flexibility to work evenings, weekends, and travel to attend recruitment events as required., • Familiarity with data analysis and reporting is a plus., • Strong interpersonal skills, with the ability to build relationships and work collaboratively with colleagues, students and educational partners., • Self‑motivated and goal‑oriented with a passion for helping students achieve their educational goals., • 25 days annual leave, plus 8 public holidays, • 1‑day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. #J-18808-Ljbffr

Department: Student Recruitment Location: Birmingham Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education This role is not eligible for visa sponsorship. As a Student Recruitment Officer, you will be responsible for promoting our institution to prospective students and assisting them throughout the admissions process. Your primary goal will be to promote the Student Referral scheme and attract talented individuals, guiding them towards enrolling onto our academic programs. • Develop and implement effective student recruitment strategies to achieve enrolment targets and attract a diverse pool of applicants., • Serve as the primary point of contact for prospective students, responding to inquiries via phone, email, social media, and in‑person meetings., • Provide detailed information about our institution's academic programs, admission requirements, scholarships, campus facilities, and student life to prospective students., • Conduct presentations, campus tours, and information sessions for groups and individuals to showcase our institution and its offerings., • Utilise CRM systems or other designated tools to track and follow up with prospective students, ensuring timely and personalized communication throughout the enrolment process., • Assist prospective students with the application process, including reviewing applications and providing guidance on required documents., • Collaborate with the admissions team to review applications, conduct interviews, and participate in the selection process, ensuring a fair and comprehensive evaluation of prospective students., • Excellent verbal and written communication skills, with the ability to effectively engage with diverse audiences., • Knowledge of the education landscape, admission processes, and financial aid options., • Proficiency in using various digital platforms, social media, and CRM systems for recruitment purposes., • Flexibility to work evenings, weekends, and travel to attend recruitment events as required., • Familiarity with data analysis and reporting is a plus., • Strong interpersonal skills, with the ability to build relationships and work collaboratively with colleagues, students and educational partners., • Self‑motivated and goal‑oriented with a passion for helping students achieve their educational goals., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus “GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. #J-18808-Ljbffr

Dudley Metropolitan Borough Council, Location:- Cable Plaza, Brierley Hill, Dudley. DY5 1LW Our developing Family Help service aims to provide targeted support and help to families so that children and families can thrive and more families are able to stay together. We recognise that providing the right type of support at the right time for families is key to working effectively and that lasting relationships with professionals is central to working alongside families and their networks. We believe in the power of relationships. Our Family Help model is rooted in Restorative practice and built on trust, consistency and co-production. You will work with families to create plans that reflect their voices and values – whether under Child in Need, Child Protection or care proceedings that will help to develop meaningful and lasting change for families. This includes increased capacity to manage complex parenting challenges and reducing risks within family networks and across our community. Our Family Help service provides a whole family approach to support. Social workers and Family Help practitioners will co-ordinate the support offered to families drawing on the knowledge and skillset of experienced Child Practitioners; Drug and Alcohol practitioners’ Probation Officers; Domestic Abuse Workers, and Mental Health Practitioners. We are based centrally at Cable Plaza, Dudley Waterfront but our Family Help service is a locality-based model. Teams working closely alongside Dudley’s 5 Family Hubs who provide early support to families through their links with our local partners. As the Family help service continues to develop, improved relationships between Family Help practitioners and our local partners will enable more families to be supported earlier when problems and difficulties are easier to address. We believe our children and families deserve the consistency and stability in the support provided. Our service works with families who require a single assessment, a co-ordinated plan including child protection plans and we undertake pre-proceedings and care proceedings work. We recognise that strong permanency planning for our children is key to supporting family relationships and networks, even when it is not safe for children to remain within the care of a parent. Our kinship offer is developing and we working closely with our kinship team to secure creative and supportive plans for family networks. Our service is a friendly and passionate service, always seeking to improve the best outcomes for our children and families. We offer a great opportunity to expand your skillset, knowledge, and confidence within front line help and safeguarding practice, supported by regular supervision, learning and development opportunities and a committed and supportive management team. Our Advanced Practitioners are pivotal to establishing consistently excellent social work practice in our teams. You will be the allocated social worker for a small number our children needing the most skilled help whilst sharing your expertise with others through modelling, coaching, reflective supervision and other learning activities. You will support your team to improve the quality of performance and practice, support our ASYE social workers and work alongside our Centre for Professional Practice. Ideally you will possess the Practice Educator Award and be willing to work towards this. You will be able to demonstrate how you have led and supported practice in a children's social work setting. If you require more information or have any questions about this exciting opportunity please email Karen Johnson (Principal Service Lead) @ So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #J-18808-Ljbffr

An incredible opportunity has arisen for an experienced, surgery‑focused Veterinary Surgeon to join a highly successful, award‑winning team. This role is perfect for a clinician who is fully confident and proficient in performing both complex soft tissue and orthopaedic procedures, and who either holds a relevant postgraduate certificate or is currently pursuing one. The practice is a premier, small animal first‑opinion hospital offering 24‑hour care, located on the leafy edges of the West Midlands, comfortably within a 30‑minute commute of Birmingham City Centre. Operating from an accredited Veterinary Hospital alongside several local surrounding branches, the team consists of 19 dedicated vets, including 7 certificate holders in surgery, cardiology, dermatology, medicine, and ophthalmology. The state‑of‑the‑art facilities offer an exceptional, highly insured caseload and access to cutting‑edge equipment, including: • CT scanner, • 12 dedicated operating theatres, • Fully equipped dental suite, • Digital X‑ray, ultrasound, and endoscopy, • In‑house laboratory, • A spacious break room featuring premium coffee for those well‑deserved downtime moments! This is a permanent role, with both full‑time and part‑time applicants warmly welcomed. • Hours: 40 hours per week, • Rota: 1:10 full weekends (Saturday and Sunday) and 1:5 Saturdays, • Work‑Life Balance: Time back in lieu is provided the following week for weekend shifts. The last weekday appointment is at 6:30 PM, and a dedicated on‑site night team covers all OOH work, ensuring no overnight duties!, • The Team Culture: Known for a proven track record of nurturing talent—from new graduates to directors—this progressive team champions clinical excellence, collaborative knowledge sharing, and a supportive, friendly atmosphere. To be successful in this role, candidates should possess: • Registration: Must have RCVS registration., • Surgical Expertise: Full confidence and competence in performing routine and advanced soft tissue and orthopaedic procedures independently, with extensive veterinary experience., • Qualifications: Currently holding or actively pursuing a postgraduate surgical certificate., • Team Spirit: A strong desire to champion surgical excellence, mentor team members in surgical workflows, and communicate complex treatment plans clearly to clients., • Salary: Up to £70,000 per annum (Dependent on Experience), • Relocation: Relocation package available, • Time Off: 5 weeks holiday plus bank holidays and Birthday Leave, • Professional Fees: RCVS and VDS fees paid, • Development: Funded external CPD, extensive online CPD programs, and clear career progression opportunities, • Health & Wellbeing: Wellness program, Employee Assistance Program, free annual flu jab, and eyecare vouchers, • Family & Lifestyle: Enhanced sickness pay, enhanced equal family leave, E‑car salary sacrifice scheme, cycle to work scheme, and life assurance, • Perks: Staff discount schemes and an employer contribution pension scheme To discuss this exciting opportunity further or to submit an application, please contact Luke Morris: • Email:, • Phone:, • WhatsApp: #J-18808-Ljbffr

Job Overview: Our client, a leading manufacturer of high-performance plastic and rubber extrusion lines are looking for a skilled Controls & Automation Engineer to join their team. Benefits: • Company vehicle, • Laptop & phone, • Medical insurance, • Employer matched pension scheme, • Significant career development opportunities, • Opportunity for global travel Remit: • As Controls & Automation Engineer you will play a key leadership role in the UK Service Center operations. This is a senior-level position with a clear progression path to becoming Service Centre Manager., • This opportunity is ideal for an experienced technician or engineer with controls experience, leadership ambition and a hands-on bias towards solving complex technical challenges. The successful candidate will contribute to both operational performance and technical innovation across the customer base and product lines, with regular involvement in real-world commissions, diagnostics and system upgrades. Responsibilities: • Lead day-to-day Service Centre operations, ensuring efficient and responsive customer service., • Manage Service Centre activities, prioritising work to deliver a responsive and reliable service to customers., • Diagnose and resolve electrical and control system faults on both legacy and modern equipment, remotely and at customer sites., • Carry out installation, commissioning, testing and technical support visits in the UK and internationally., • Advise customers on equipment operation and processing issues, working with specialist colleagues where needed., • Create and maintain accurate electrical CAD drawings and technical records. External CAD training can be provided., • Coordinate with internal sales and production teams to ensure work is completed safely, on time and to the required standard., • Identify opportunities to support customers through spare parts, upgrades and service agreements. Experience Requirements: • Strong experience in industrial electrical engineering and control systems., • Substantial practical experience in industrial electrical engineering, machinery controls and fault finding., • Sound working knowledge of current UK electrical safety requirements, particularly the Electricity at Work Regulations 1989, and the ability to apply safe isolation, testing and working practices during installation, maintenance and fault finding., • Awareness of applicable UK machinery safety requirements and relevant standards for the electrical equipment of machines, including BS EN 60204-1., • Experience with AC inverter and servo drives; occasional work with DC drives may be required., • Experience with temperature and pressure control systems., • Basic PLC fault finding skills, including the ability to back up, load and restore software supplied by the parent company., • A practical, methodical approach to solving technical problems, with the confidence to work on site and communicate clearly with customers., • Willingness to travel within the UK and internationally., • Experience using electrical CAD software, such as AutoCAD Electrical an advantage but training provided. Key Words: “Service Technician”, “Controls & Automation Engineer”, “Controls Engineer”, “Automation Engineer”, “Service Engineer”, “Field Service Engineer”, “Installation Engineer”, “Maintenance Engineer”, “Electrical Engineer”,” “Multi-Skilled Maintenance”, “Robots” “Plastics”, Ancillaries, “Materials Handling”, Automation, Extrusion “PLC programming” FOOTER Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful. For all UK job positions work seekers must be eligible to work and live in the UK Sierra 57 Consult – Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering “Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”. Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers. If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us. JBRP1_UKTJ

Department: Student Recruitment Location: Birmingham Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education As a Student Recruitment Officer, you will be responsible for promoting our institution to prospective students and assisting them throughout the admissions process. Your primary goal will be to promote the Student Referral scheme and attract talented individuals, guiding them toward enrolling onto our academic programmes. This role is not eligible for visa sponsorship! • Develop and implement effective student recruitment strategies to achieve enrolment targets and attract a diverse pool of applicants., • Serve as the primary point of contact for prospective students, responding to inquiries via phone, email, social media, and in‑person meetings., • Provide detailed information about our institution's academic programmes, admission requirements, scholarships, campus facilities, and student life to prospective students., • Conduct presentations, campus tours, and information sessions for groups and individuals to showcase our institution and its offerings., • Utilise CRM systems or other designated tools to track and follow up with prospective students, ensuring timely and personalised communication throughout the enrolment process., • Assist prospective students with the application process, including reviewing applications and providing guidance on required documents., • Collaborate with the admissions team to review applications, conduct interviews, and participate in the selection process, ensuring a fair and comprehensive evaluation of prospective students., • Excellent verbal and written communication skills, with the ability to effectively engage with diverse audiences., • Knowledge of the education landscape, admission processes, and financial aid options., • Proficiency in using various digital platforms, social media, and CRM systems for recruitment purposes., • Flexibility to work evenings, weekends, and travel to attend recruitment events as required., • Familiarity with data analysis and reporting is a plus., • Strong interpersonal skills, with the ability to build relationships and work collaboratively with colleagues, students and educational partners., • Self‑motivated and goal‑oriented with a passion for helping students achieve their educational goals., • 25 days annual leave, plus 8 public holidays., • 1‑day extra leave per year of service, up to a maximum of 5 days., • Workplace pension scheme., • Tuition reimbursement for career development courses., • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and more., • Perks@Work discounts platform, wellbeing centre and more., • Reward and recognition programme., • £500 award employee referral scheme., • Discretionary annual performance bonus. Equal Opportunity Employment: GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. #J-18808-Ljbffr

Service Manager - Children in Care Team LocationCable Plaza, Waterfront West, Brierley Hill, Dudley Salary £60,913 to £64,869 - salary subject to experience Are you passionate about improving the lives of children in care and care experienced young people? We are looking for an exceptional and inspiring leader to become our next Service Manager for Children in Care.This is an exciting opportunity to lead a dedicated and committed service that is ambitious for children and determined to achieve the very best outcomes for every child and young person in our care. As Service Manager, you will provide strategic and operational leadership across our Children in Care services, ensuring that children experience stability, achieve permanence at the earliest opportunity, and are supported to thrive in all aspects of their lives.You will champion high-quality, relationship-based practice and ensure that children's voices remain at the heart of everything we do. We are seeking a leader who is a passionate advocate for children in care, understands the responsibilities of effective corporate parenting, and can inspire others to maintain high aspirations for the children and young people we serve. Reporting to the Principal Service Lead, you will: Provide leadership and management oversight of Children in Care teams. Lead and support Team Managers to deliver high-quality services and achieve excellent outcomes for children and young people. Drive improvements in practice, performance and service delivery, ensuring children receive timely and effective support. Promote permanence and stability through robust care planning and partnership working. Promote reunification and safe returns home to family where appropriate. Champion the voice of children and young people and ensure their views shape service delivery and decision making. Work collaboratively with colleagues across social care, education, health, commissioning and partner agencies. Lead on quality assurance, service development and continuous improvement initiatives. Ensure statutory responsibilities are met and that services operate within budget and resource frameworks. We are looking for an experienced and motivated social care leader who: Is passionate about achieving the very best outcomes for children in care and care experienced young people. Demonstrates a strong commitment to corporate parenting and understands what excellent corporate parenting looks like in practice. Has significant experience of leading and managing Children's Social Care services. Can motivate, inspire and support a passionate and hardworking workforce. Has a proven track record of driving service improvement and delivering positive outcomes. Is confident in managing performance, quality assurance and complex operational challenges. Builds strong relationships and partnerships to improve the experiences and life chances of children and young people. Holds a recognised Social Work qualification and is registered with Social Work England. This is an opportunity to join an ambitious Children's Service that places children and young people at the centre of everything it does.You will work alongside a committed leadership team and a passionate workforce who are dedicated to making a real difference to the lives of children in care. We are committed to supporting our staff through a strong learning and development offer, reflective supervision, and opportunities for career progression.Most importantly, you will have the opportunity to shape services, support talented practitioners and help ensure that every child in our care has the opportunity to succeed and achieve their aspirations. For an informal discussion about the role, please contact Principal Service Lead (Head of Service) – Steven Orchard for an informal discussion. So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via #J-18808-Ljbffr

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Location: Oldbury (Hybrid working, 3 office days per week) Employment Type: Permanent • Take ownership of the day-to-day indoor operation supporting our rapidly growing Mobile Mechanic and Service, Maintenance and Repair (SMR) proposition., • Lead the teams responsible for keeping work moving, including dispatch, work-in-progress management, operational co-ordination and customer recovery., • Play a key role in improving operational control as SMR continues to scale, ensuring we deliver a reliable and predictable service for customers and our frontline technicians., • Use real-time performance insight to identify issues quickly, remove operational blockers and improve customer outcomes., • Lead, coach and develop operational leaders and colleagues within a fast-paced environment undergoing significant transformation. For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. As Operations Manager - SMR Indoor Operations, you will lead the operational control environment supporting our Mobile Mechanic and wider SMR activity. You will be responsible for ensuring the indoor operation delivers effective day-to-day management of workload, technician support, dispatch activity, work in progress and customer exceptions. You will create clear operational rhythms, establish strong ownership and ensure emerging risks are identified and acted upon quickly. Working closely with field operations, planning, technology, customer teams and commercial stakeholders, you will help ensure the right work reaches the right resource at the right time and that issues affecting delivery are resolved with pace. This is an opportunity for an experienced operational leader who is comfortable working in a high-volume, performance-led environment and can combine strong people leadership with operational discipline, customer focus and continuous improvement. • Lead the indoor SMR operation, creating clear accountability for operational performance, customer outcomes and colleague experience., • Lead and develop managers and colleagues responsible for SMR dispatch, work-in-progress management, operational support and customer exception handling., • Establish effective daily operational rhythms, ensuring workload, resource availability, capacity, service risks and customer issues are actively managed., • Maintain strong oversight of SMR work in progress, identifying aged or at-risk jobs and driving timely intervention to reduce broken promises and poor customer outcomes., • Ensure effective dispatch and workload management, supporting the optimum use of Mobile Mechanic capacity and improving technician productivity., • Work closely with field operational leaders to provide joined-up management of technician performance, availability and operational constraints., • Use management information and real-time performance data to understand demand, capacity and service performance, translating insight into clear actions., • Identify systemic causes of operational failure and work with Planning, Technology, Product and other stakeholders to deliver sustainable improvements., • Strengthen customer recovery processes, ensuring exceptions and service failures are owned, resolved quickly and used to drive future learning., • Lead continuous improvement across indoor SMR processes, reducing unnecessary manual intervention and creating simpler, more scalable ways of working., • Ensure colleagues understand operational priorities, service expectations and their individual accountability for delivering a high-quality customer experience., • Manage resources effectively, balancing customer service, colleague capacity, productivity and cost., • Build strong relationships across Road Operations and Car Care, ensuring indoor operations remain closely connected to the wider SMR strategy and transformation roadmap., • Maintain appropriate operational controls, governance and escalation routes, ensuring risks are visible and acted upon with pace., • Proven operational leadership experience within a fast-paced service, contact centre, dispatch, scheduling or operational control environment., • Experience of successfully leading and developing people managers and operational teams., • A strong track record of improving operational performance, service delivery and customer outcomes., • Experience managing work-in-progress, workload, capacity or resource deployment within a complex operation., • Strong analytical capability, with the ability to use operational MI and real-time data to identify emerging issues and drive action., • The ability to remain calm and decisive when managing competing operational priorities and customer service risks., • Strong stakeholder management skills, with the confidence to challenge, influence and align teams across different functions., • A practical continuous-improvement mindset, with experience identifying root causes and implementing sustainable operational solutions., • Strong communication skills and the ability to create clarity and accountability across a busy operational environment., • Commercial awareness and the ability to balance service, productivity, customer and cost considerations., • Experience within Service, Maintenance and Repair (SMR), automotive services or roadside operations., • Experience leading dispatch, scheduling, contact centre or central operational support functions., • Experience working within a growing or transforming operation., • Familiarity with workforce management, scheduling or CRM platforms., • Experience of improving operational processes through technology, automation or system change. At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work. Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed. We believe in rewarding our people. That's why we offer a comprehensive benefits package including; • 25 days' annual leave plus bank holidays, the option to buy additional holiday, • Up to 7% employer pension contribution, • Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance, • 24/7 GP access and wellbeing support for you and your family, • A wide range of employee discounts, including our popular car salary sacrifice scheme #LI-EJ1 #LI-Hybrid By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

The role is 16 hours a week, worked between 08:30 and 17:00, Thursday and Friday What you'll do Answer customer calls, live chats, texts and emails across our brands Help customers with product questions, orders and delivery bookings Keep customers updated on their order and resolve issues first tim

Lead, coach and develop Supervisors and their teams Own answer rates, chat response times, quality and customer satisfaction Drive sales conversion and run our advisor commission scheme Act as the senior escalation point for complaints and difficult cases Plan rotas and staffing for seasonal peaks R

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Our Customer Contact Centre has a position available for a Customer Contact Centre Executive (or a Call Centre Agent for those of you who have been in a similar position in the past). Location Hedge End Region Hampshire Category Customer Contact Centre - Southampton (CCC) (Customer Contact Centre Ex

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EE Merthyr Tydfil Contact Centre - Full-time role - 37.

We’re looking for a Customer Resolutions Manager to join our contact centre operation in Durham. Proven experience leading resolutions/complaints teams within in a contact centre, customer service or operational environment. Experience supporting the launch, growth or transformation of a contact c

Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge.

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We’re looking for an experienced Contact Centre Team Leader to help launch our new Birmingham contact centre at Brindley Place. You’ll have experience working in a customer-focused contact centre environment, with experience of coaching, supporting or leading colleagues. If you’re ready to hel

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RAC is seeking a Senior Operations Manager to lead the Motability Contact Centre in Walsall, UK.

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GreenSquareAccord Limited seeks an experienced Contact Centre Team Leader to launch and lead a new Birmingham contact centre at Brindley Place.

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Lead the design and delivery of a Contact Centre learning curriculum, from onboarding to ongoing development, to enhance colleague capability and improve member experience.

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Seeking a Development Centre Delivery Lead to shape and lead a Contact Centre learning environment, focusing on building confidence, capability, and career skills.

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As a Barista Maestro, you'll take centre stage - not just crafting quality Costa coffee but inspiring your team and creating a welcoming atmosphere for every customer.

We sort contact centre manager jobs with better pay, shorter commutes and sooner starts in mind.

The Role Outline: Your Shift at a Glance.When the sun goes down, you are the crucial link keeping the entire hotel together.This is a hands-on leadership role where you will support the Night Manager by running the overnight audit, securing the building, and jumping in to serve drinks or check in we

We sort contact centre customer service jobs with better pay, shorter commutes and sooner starts in mind.

Join our team at Premier Inn Dublin City Centre - Jervis Street as a Kitchen Team Leader and take the next step in your Chef career. We're currently recruiting in our Dublin City Centre - Jervis Street location. Kitchen Team Leader – Dublin City Centre - Jervis Street – Premier Inn.

We sell the world's best chicken.We've done it for a long old time - since 1939, when the idea of.Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.We come to work to be ourselves, and to mak

The Role Outline: Your Shift at a Glance.When the sun goes down, you are the crucial link keeping the entire hotel together.This is a hands-on leadership role where you will support the Night Manager by running the overnight audit, securing the building, and jumping in to serve drinks or check in we

We sell the world's best chicken.We've done it for a long old time - since 1939, when the idea of.Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.We come to work to be ourselves, and to mak