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  • Operations Manager
    Operations Manager
    1 day ago
    Full-time
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Legal Consultancy – A Soft Landing for Lawyers
    Legal Consultancy – A Soft Landing for Lawyers
    30 days ago
    Full-time
    London

    Legal Consultancy – A Soft Landing for Lawyers Set your own hours Work from your preferred location I am recruiting for a unique opportunity offering lawyers a supported transition into legal consultancy and flexible working. The founder of the firm is forward-thinking and understands the challenges of building a practice, which is why the firm provides work for its consultants alongside their own business development efforts. This ensures the security of a monthly income while you build your own practice. With a background at Magic Circle law firms and some of the world’s largest corporations, the founder launched the consultancy to offer UK lawyers a modern alternative to traditional law firm structures. The firm has particular expertise in advising start-ups, scale-ups, VC-backed SMEs and other high-growth companies, including assisting clients in securing investment. The business has since grown rapidly to almost 50 professionals. Who should apply This opportunity is particularly suited to lawyers seeking a more flexible and modern way of working, while wanting the stability and support often missing from traditional fee-share models. The firm is particularly interested in lawyers practising in the following areas: • Corporate, • Commercial, • Employment, • Finance & Restructuring, • Intellectual Property, • Property / Real Estate, • Tax However, applications from lawyers in other practice areas are also welcome. Why you should apply For many lawyers, the idea of building their own practice is appealing, but the risks of leaving the security of employment can make the move feel daunting. This opportunity offers a safer and more structured route into consultancy. If you have ever considered a move into consultancy, I would encourage you to apply and have an informal conversation to learn more. Unlike typical project-based consultancy work, the firm offers long-term consultancy relationships and consistent support while you build your practice. Consultant lawyers also benefit from: • Paralegal assistance and access to a collaborative legal team, • Administrative, operational and finance support, including invoicing and back-office functions, • In-house risk and compliance team, • Comprehensive professional indemnity insurance, • Holiday cover for client matters, • Mentorship and guidance while building your consultancy practice, • An internal referral programme offering up to 15% on matters referred internally

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  • General Manager
    General Manager
    2 days ago
    Full-time
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • Administrative Assistant
    Administrative Assistant
    1 month ago
    £15–£18 hourly
    Part-time
    London

    Business / Legal Administrative Assistant (Trainee) Part-Time | Hybrid | Growth-Focused Role Heal Bright Ltd is a growing business operating at the intersection of business development, structure, and legal administration. We are building systems, refining processes, and creating scalable foundations — and we are looking for a sharp, motivated individual who wants to grow with us. This is not a “routine admin” role. It is a hands-on, evolving position within a developing organisation. If you are organised, intelligent, proactive, and genuinely interested in how businesses are structured and protected — this could be an excellent stepping stone. ⸻ What You’ll Be Doing You will work directly alongside the leadership team, supporting operational planning, internal structuring, documentation processes, and business development tasks. Business & Growth Support • Supporting internal structuring and operational planning, • Assisting with registrations, compliance processes, and protocol development, • Supporting trademarks, intellectual property and corporate identity processes, • Proofreading key documents (NDAs, basic contracts, templates), • Following up with third parties post-meetings (marketing, advertising, suppliers, etc.), • Tracking timelines, tasks and project milestones, • Conducting research and helping implement micro-projects Legal & Commercial Administration • Researching legal and commercial data, • Drafting letters, emails and structured documents (subject to review), • Organising files and maintaining document systems, • Preparing meeting minutes and structured notes, • Supporting preparation of legal matters (administrative support only) Operational & Administrative Support • Managing scheduling and inbox organisation, • Preparing summaries, checklists and planning documents, • Supporting client coordination where required, • Contributing to the development of internal systems as the company grows ⸻ Who This Role Is For This role would suit someone who: • Types quickly and accurately, • Is highly competent in Microsoft Word and comfortable with digital tools, • Is detail-oriented and structured, • Listens well and executes clearly, • Enjoys being given responsibility, • Has a genuine interest in business, compliance, legal processes or entrepreneurship, • Wants exposure to how companies are built from the inside You do not need to know everything — but you must be willing to learn quickly. ⸻ What Makes This Different • You will see how a business develops in real time, • You will be trusted with responsibility, • You will gain exposure to compliance, structuring, intellectual property, and operational planning, • Your role can grow as the company grows Tasks will evolve as the company expands. A structured weekly or monthly schedule will outline priorities, deadlines and objectives. Additional assignments may be communicated directly by the manager. Training and guidance will be provided — initiative is expected

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