Customer experience specialist jobs in BeckenhamCreate job alerts

Position – Senior Commercial Renewals Account Executive Location – Orpington Kent Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Renewals Account Executive to join our professional and welcoming team in Orpington. Brown & Brown in Orpington offer high quality, specialist insurance products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Commercial Renewals Account Executive will suit someone with a Broker / Insurer background with a wide range of Commercial product knowledge and experience and a proven track record of achieving targets and managing existing book of clients. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Converting renewal business in line with or in excess of company targets, • Preparing market presentations for renewal reports Liaising with insurers and clients pre and post sale of renewals, • Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided, • Mid term adjustments, • Incoming and outbound call handling, • Corresponding and communicating with clients and insurance companies, • Cross selling other products, • Maintaining day to day compliance procedures for FCA regulation Effectively managing individual diary, • Managing personal work workflow effectively and efficiently, • Maintaining a complete and comprehensive training record Sharing ideas or suggestions for business improvement with management, • Advising manager of any backlog in work in a timely manner, • Advising manager of any debt recovery problems or contentious issues in a timely manner What’s on offer • Negotiable Salary, • Comprehensive benefits package (pension etc), • Performance Bonus, • Professional Qualifications such as CII, • 9am to 5pm Mon-Friday Your Experience • Minimum 3 years Commercial Insurance broking experience is essential, • Strong negotiation skills, • Effective communication, both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • Time management and organisational skills, • Customer service

Wise May are recruiting for an Insurance Sales Consultant to join a customer centric Insurance Specialist based in Beckenham to support the companies exciting plans for growth and expansion by generating new business opportunities. This is a full time, permanent role which is office based and the working hours are 9am-5pm. Insurance Sales Consultant key responsibilities: • Engaging with clients to initiate new business opportunities through direct enquiries, leads, referrals, prospecting, cross-selling and networking., • Assessing clients’ insurance needs by identifying their risks and insurance coverage requirements and advising on suitable insurance products., • Collaborating with insurance carriers and underwriters to negotiate coverage and pricing on behalf of clients., • Maintaining professional relationships with our existing network of Brokers for all our products., • Managing and sharing internal referrals with the Underwriting Technician., • Distributing quotations to the sales team., • Reviewing, maintaining and updating client records including policy renewals and adjustments., • Building and maintaining strong client relationships through regular communication. Conduct regular follow-ups with clients to ensure they are satisfied with their insurance policies and service., • Achieving sales targets through proactive and professional client engagement., • Staying up-to-date with changes in insurance policies, laws, regulations and best practices. Insurance Sales Consultant skills and experience: • Demonstrable experience working in an insurance sales role, with personal and commercial lines product knowledge., • A customer-focused mindset, with the ability to build rapport and trust with your clients., • Passionate about delivering an exceptional service to your clients., • Motivated to achieve goals and meet targets in line with company expectations., • Great attention to detail, with excellent verbal and written communication skills. Benefits: • Perk Box, • Pension, • 25 days annual leave + Bank Holidays

Position – Senior Commercial Key Account Handler Location – Orpington Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Key Account Handler to join our professional and welcoming team in Orpington. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets, • Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too., • Ensure all customer details are recorded accurately and entered onto system in a timely fashion, • Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs., • Attending customer meetings and preparing meeting minutes, • Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards, • Manage all day-to-day queries, renewals, amendments and mid-term adjustments, • Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth, • Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team, • Mentoring less experienced colleagues to develop and rive high standards, • Opportunities to provide training sessions to junior team members in conjunction with training team, • Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers, • This role offers hybrid working once initial training plan has been completed with an expectation to be in the office only three times a week thereafter What’s on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts Your Experience • Commercial Insurance Broking experience, • Negotiation skills Effective communication - both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • High level customer service skills, • Time management and organisational skills, • Analytical and problem solving skills

Are you a communication maestro with a passion for skincare and beauty? Do you thrive on creating standout customer experiences? If so, you might be the perfect fit for our Ambassador and Customer Experience team at Tropic Skincare. As a Customer Experience Specialist, you’ll be at the heart of ou

A fast-growing SaaS organization in Sidcup is seeking a Technical Support Specialist to provide first-line support to customers. The ideal candidate has over 2 years of experience in technical support, excellent communication skills, and a customer-centric approach. This hybrid role involves diagnos

Furniture Technician (Upholsterer/Upholstery) Basic Salary from £33,600 - Estimated annual earnings: Approx £37,500 - £41,370+ Weekend working: £220 per day (1 in 3 Saturdays or Sundays required, with additional weekends available at higher overtime rate) Bonus: Up to £200 per month performance related pay Other Benefits Include: - Company work vehicle, Free Fuel Card, Tools, Materials & restoration kits such as leather and wood - 23 days holiday (plus bank holidays). After 2 years increase of 1 day per year until reach 28 days - Earn up to £200 in monthly performance bonus - Excellent Training & Development - Great Life Insurance & Pension scheme - Gym Membership - Employee Discount Schemes My client is a leading furniture restoration brand who are experiencing an exciting period of growth across the UK, Scotland & Ireland. With exciting plans for the future, there hasn't been a more exciting time to join the business. We are looking for an experienced Furniture Technician, Upholsterer, Furniture Repair Technician, Upholstery specialist or Furniture Restorer who has gained significant experience in modern, domestic furniture production and restoration techniques. The successful Furniture Technician / Upholstery Technician / Furniture Repair will be offered an attractive salary and bonus scheme, along with great company benefits. So, if you are an experienced Furniture Technician, Upholsterer, Furniture Repair Technician, French Polisher, Furniture Sprayer or Upholstery Specialist or have experience within modern furniture manufacturing, repair or restoration, we want to hear from you! Furniture Technician / Upholsterer Main responsibilities of the role include: To inspect and repair as necessary upholstery and furniture items in customer's homes To produce written reports for company and client To manage customer expectations and provide product maintenance advice Provide excellent customer service and rapport Furniture Technician / Upholsterer Experience: Significant experience gained in a domestic Upholstery, Furniture Repair or Furniture production and/or restoration techniques Extensive relevant workplace Upholstery or furniture repair experience Strong organisation skills; proactive and methodical Excellent written and oral communication skills Ability to work under pressure and to meet tight deadlines Ability to work using own initiative and with others TPBN1_UKTJ

Installation Engineer (Garage Equipment) Kent £35,000 - £45,000 • Overtime + Bonus Scheme + Company Van + Full Training + Pension Are you an Installation Engineer or practical technician with a background in engineering, electronics, or vehicle workshops, looking for a mobile role with full training and long-term stability? Do you want to join a well-established company with over 27 years' experience supplying, installing, and calibrating high-quality garage equipment to the automotive industry? Proud partners with companies like Jaguar, Aston Martin and Mclaren, this business has built a name for delivering industry leading products and service. On offer is an excellent opportunity to join a growing and reputable business that invests in its people through training, accreditation, and career development. You will be provided with a company van, specialist tools, mobile phone, tablet, PPE, and overtime opportunities, working within a supportive and experienced team. In this role, you will be responsible for the installation, setup, and commissioning of garage equipment across dealerships and independent garages throughout Kent, London, and the South East. Full product training will be provided, with the opportunity to gain industry-recognised accreditation as you develop. The ideal candidate is practical, motivated, and customer-focused, with a willingness to learn and confidence working independently on customer sites. The Role: * Installation and setup of garage equipment including MOT bays, brake testers, and emissions equipment • Commissioning equipment and ensuring correct operation, • Undertaking training and gaining relevant industry accreditation The Person: * Background in engineering, electronics, or vehicle workshop environments, • Full UK driving licence and willingness to travel across the South East, • Confident, organised, and customer-focused with a strong desire to learn Reference Number: BBBH23766C Keywords: Installation Engineer, Field Installation Engineer, Garage Equipment Installer, Automotive Engineering, MOT Equipment, Kent, London, South East If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Are you a motivated individual looking to kickstart your career in sales? Our client, a leading construction materials merchant and broker, is seeking a Junior Salesman to join their ambitious and fast-growing team. This role offers a unique opportunity for career progression to a Sales Executive position within a few months. Salary: £25,000 - £30,000 per annum, depending on experience Clear pathway to Sales Executive within 3-6 months Fuel expenses fully covered by the company The Role: The Junior Salesman will be responsible for a variety of tasks to support the sales team. Manage daily logistics and delivery schedules Conduct outbound cold calling for at least 4 hours each morning Travel to construction sites and offices to introduce the company Build and maintain relationships with site managers and decision-makers Visit customer offices to strengthen existing relationships Learn about the company's materials, supplier networks, and pricing Shadow senior sales staff to prepare for progression The Candidate: The ideal Junior Salesman will meet the following requirements: 1-3 years of sales experience Excellent communication skills, both on the phone and in person Essential: UK Driving Licence Ability to work in a small, dynamic team Highly motivated, ambitious, and target-driven The Package: The Junior Salesman will enjoy a comprehensive package including: Annual salary of £25,000 - £30,000, based on experience Commission structure based on net profit, approx £40k Company covers all fuel expenses Company workwear provided Direct access to business ownership and decision-making Opportunities for long-term career growth The client is a UK-based construction materials merchant and broker, known for its dynamic and expanding sales team. The company is founder-led and places a strong emphasis on career development and progression for its employees. This is a fantastic opportunity for a Junior Salesman to join a thriving company and advance quickly to a Sales Executive role. If you are ambitious, target-driven, and ready to take the next step in your sales career, we want to hear from you. If you have experience or interest in roles such as Sales Executive, Sales Representative, Account Manager, Business Development Executive, or Construction Sales Specialist, this Junior Salesman position could be the perfect fit for you. INDSLSCoburg Banks Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

About role The Medical Information Customer Experience Specialist (MICES) provides accurate, high-quality technical and medical information to healthcare professionals, patients, and caregivers. General Responsibilities * Ensure consistent, high-quality service across all supported countri

A dynamic growth company is seeking an Aftersales Experience Specialist to enhance customer relationships post-sale. This role requires managing customer onboarding, vehicle exchanges, and fleet operations while delivering exceptional customer service. This position also involves coordinating mainte

The role involves achieving sales targets, maintaining high retail standards, and representing the brand during every customer interaction. Candidates should have a passion for footwear and a commitment to providing outstanding customer service. A leading footwear retailer is seeking an inspired Sal

You will play a key role in creating a friendly and engaging experience for customers. A major High Street brand is seeking a part-time Retail Assistant to provide exceptional customer service. Responsibilities include serving customers, maintaining brand image, and handling cash transactions.

We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations. We’re not just su

Senior Customer Experience Specialist to help shape and scale its customer experience systems. As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. Senior Customer Experience Spe

A travel services company in the United Kingdom is seeking a Customer Service Representative to assist clients with inquiries throughout the travel planning process. The role includes responding to customer inquiries and providing travel-related information.

In this role, you’ll take ownership of developing analytical reporting and turning complex data into powerful insights that drive real improvements to the customer experience. As the data specialist within our Customer Operation team, you’ll work across multiple systems to extract, interpret, an

Key Accountabilities**### Service Delivery* Deliver multi-channel support via Intercom and Genesys for high-value customers and those requiring additional assistance (for example vulnerable customers or those with accessibility requirements)* Handle inbound queries alongside proactive outbound commu

A leading specialist retailer is seeking a part-time customer service representative in East Midlands. Previous experience in retail and strong customer interaction skills are essential. You will work with a small team to deliver excellent customer service while understanding and explaining technica

The role involves driving sales goals, providing exceptional customer experiences, and educating guests about the brand. Ideal candidates will have a passion for customer service, strong interpersonal skills, and the ability to work in a team.

Candidates should have experience with customer support platforms and a strong understanding of AI functionalities. A dynamic customer service firm in the UK is seeking someone detail-oriented and proactive to enhance customer support operations. The role involves optimizing tools, managing the Help

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

The Customer Experience Specialist role is key to maintaining Wheely’s exceptionally high standards. Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards. Experience using tools like Intercom, Atlassian, and Aircall is b

A leading customer service provider is seeking a Customer Experience Specialist responsible for supporting customers and resolving queries. Successful candidates will have a strong customer service background and exceptional communication skills.

Candidates should have at least 2 years of experience in customer support, be fluent in English, and be proficient in Google Workspace tools. This is a remote position where you'll utilize tools like Zendesk and Salesforce to manage support cases and enhance the user experience. A leading healthcare

As the data specialist within our Customer Operation team, you’ll work across multiple systems to extract, interpret, and visualise data in clear, engaging, and meaningful ways. In this role, you’ll take ownership of developing analytical reporting and turning complex data into powerful insights

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

A family-run furniture company is seeking a Customer Experience Specialist in Leamington Spa to provide outstanding service in their Design Centre. The role involves engaging customers, guiding them through their design journey, and supporting sales conversions. Ideal candidates should possess stron

A leading remote customer support platform is seeking experienced professionals to provide empathetic support to healthcare staff. Candidates must have fluent English and 2+ years of related experience.

A leading property management service is seeking an enthusiastic Customer Service Advisor to join the Property Management Team in Leamington Spa. The ideal candidate will possess strong customer service skills, be a confident communicator, and thrive in a team-oriented environment.

Proven experience reviewing on site customer experience. Experience working with on-site personalisation and recommendations. Experience of analytical, experimentation & personalisation tools (such as Optimizely and ContentSquare).

A leading tech firm in London is seeking a Customer Experience Sales Specialist to enhance its AI business by building relationships with customers and understanding their technology needs. The ideal candidate should have at least 10 years of experience in sales within the enterprise software or clo

The Customer Experience Specialist role is key to maintaining Wheely’s exceptionally high standards. We combine technology with the art of five‑star chauffeuring to deliver a consistently exceptional experience. Support in building the feedback loop between quality, customer service, training an

Bullet point skills and experience needed.

A well-known retail cooperative in the United Kingdom is seeking a Customer Service Assistant to enhance customer experience. The ideal candidate is customer-focused, communicative, and enthusiastic. Join us to support our mission of outstanding customer service.

Establish monitoring mechanisms for experience-related issues, conduct regular end-to-end experience audits, and promptly identify and report abnormal user experiences in business operations. Senior Customer Experience Operations Specialist. Deeply understand user scenarios and maintain a strong cus

The ideal candidate will have excellent communication skills and previous experience in customer service, preferably in healthcare. Responsibilities include providing customer support, managing inquiries, and ensuring customer satisfaction. A growing online pharmacy in Greater London seeks a dedicat

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience. Collaborating with different functions to ensure optimized customer experience. Using omnichannel ap

At Updoc, we’re shaping the future of healthcare and we’re looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medical professionals, and pharmacies across the country. Hear from a Customer Experience Speciali

A luxury menswear brand in Greater London is seeking a Customer Service Representative to deliver exceptional client experiences. Candidates should have prior customer service experience, strong communication skills, and a solutions-focused approach. The role involves supporting global customers via

A customer-focused organization in the United Kingdom seeks a proactive Customer Liaison Officer to enhance the customer journey. The role requires excellent communication and problem-solving skills, alongside a Bachelor’s degree or equivalent experience.

Candidates should have previous customer service experience, excellent communication skills, and basic Microsoft Office proficiency. A food business is seeking a Customer Service Advisor in Battersea, London. The role involves being the first point of contact for customers, handling orders, and ensu

Proven experience in customer service or a customer-facing B2B role within a tech company. As a Customer Experience Analyst, you will be responsible for addressing, and resolving customer, and end-user issues that arise as they use our product. Contributing to improvements in the customer experience

We're looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact centre team. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a great customer experience. Minimu

Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion. Partner cross-functionally to understand customers’ voice, impact messaging and collateral, and provide excellent prospect and customer experience. You will partner with internal Go

As a Senior Customer Experience Specialist, you will act as a technical expert and escalation point within the CX team. By leveraging a deep understanding of the platform, integrations, and system configurations, you will ensure accurate, timely, and high-quality support for customers. Contribute to

The team of Customer Experience Specialists plays a vital role in our business as the first point of contact for our customers. As a Customer Experience Specialist, you will be responsible for answering queries, resolving issues, and providing administrative support to promote a high-quality service

To succeed in this role, you’ll bring substantial experience working within complex data environments, paired with strong analytical problem‑solving skills and the ability to translate data into meaningful, actionable insight. Experience with machine learning, large language models, or Python wo

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Handle inbound customer communications through live chat, email, text message and phone calls , focusing on assis