Customer experience specialist jobs in HertfordCreate job alerts

Location: St Albans, Hertfordshire, AL1 3JE Contract Type: Permanent Hours: Full-time (37 hours pw) Flexible working options (including hybrid) Salary: £42,500 to £46,871 inclusive annual salary + up to 19.7 percent employer pension contribution About the role Are you an experienced building surveyor looking to make a real impact for residents? They're looking for two Maintenance Surveyors to join their Housing Asset Management team and help them deliver safe, well-maintained homes and an excellent repairs and maintenance service. In these new roles, you'll take the lead on diagnosing complex building defects, managing disrepair cases, overseeing larger responsive repair projects, and ensuring their homes comply with key legislation including the Homes (Fit for Habitation) Act, Awaab’s Law, Decent Homes, the Building Safety Act and Fire Safety Act. As a Maintenance Surveyor in their new Specialist Works team, you will carry out specialist surveys to diagnose defects, damp/mould issues, disrepair cases, and major repair needs. You will also prepare detailed reports, specifications, schedules of work, and Scott Schedules. You will manage projects from inspection through to completion, ensuring high quality standards and ensure all statutory and regulatory requirements are met, particularly in relation to safety, compliance and hazard-free homes. You will engage with residents and support the delivery of the Housing Regulator’s “4 pillars” of reform. This is a varied role where you’ll manage your own workload, often working independently on site, and using your technical expertise to find solutions to complex repairs issues. About you They're looking for someone who is customer-focused, confident, and committed to working together with colleagues and residents. You must be educated to degree level or with a strong professional/technical qualification or substantial experience building surveying, including diagnosing defects and delivering repairs solutions. Skilled in managing complex repairs, disrepair, and insurance claim cases you must also be knowledgeable about construction regulations and social housing legislation. The ability to manage projects, contractors, and competing priorities is key for this role. You must also be confident communicator, able to explain complex issues clearly to residents and stakeholders. IT literacy, with experience of using asset management systems such as Orchard or CAD is desirable. You must hold a valid UK driving licence and be willing to obtain an IOSH qualification within 6 months if not already held. Membership of RICS, CIOB, or similar is desirable. Join them in making St Albans carbon neutral by 2030, guided by their Sustainability and Climate Crisis Strategy, they put the environment at the heart of every decision. They live their values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference. Our client is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Their centrally located offices in the city are near to the station, shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: • 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers, • Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions, • Flexible working options, • Staff Parking Permit, • Reimbursement of professional fees, • Comprehensive development and training, • Discounted membership at selected local sports and fitness centres, • Access to discounts and benefits via online platform Additional Information A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria they use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For full details and to learn more about them visit their website Closing date for applications: 1st March 2026 Interviews are scheduled for w/c: 9 March 2026 NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible. You may also have experience in the following: Maintenance Surveyor, Building Surveyor (Housing), Housing Maintenance Surveyor, Asset Management Surveyor, Repairs & Maintenance Surveyor, Specialist Works Surveyor, Disrepair Surveyor, Damp and Mould Surveyor, Responsive Repairs Surveyor, Housing Asset Surveyor, Compliance Surveyor (Housing), Property Surveyor – Social Housing, Planned & Reactive Maintenance Surveyor, Building Defects Surveyor etc REF-226 535

An excellent opportunity for an experienced Field Service Engineer to join a well-established company! Job Title: Field Service Engineer - Cleaning Equipment Specialist. Job Type: Full-Time, Permanent. Salary: £40,000 Per Annum. Location: Watford WD24 (Field Based). About The Company: They are a leading provider of high-quality, innovative cleaning machines and equipment for commercial and industrial applications. They pride themselves on their commitment to excellent customer service and their ability to deliver reliable and effective cleaning solutions to their clients. About The Role: As a Field Service Engineer with the company, you will be responsible for the maintenance, troubleshooting, and repair of their advanced cleaning machines at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused attitude to ensure clients receive exceptional service and support. Duties & Responsibilities: * Maintenance & Repair: Maintain, troubleshoot, and repair cleaning machines and equipment at customer sites to ensure optimal performance and customer satisfaction * Preventive Maintenance: Perform preventive maintenance checks and services to minimize downtime and prolong equipment lifespan * Technical Support: Provide remote and on-site technical support to customers, addressing inquiries and resolving issues promptly and professionally * Customer Training: Train customers on the proper usage and maintenance procedures for our cleaning machines, empowering them to maximize the value of their investment * Collaboration: Collaborate with the Sales and Engineering teams to identify potential improvements in product range and serviceability * Industry Knowledge: Stay current with industry trends, product updates, and emerging technologies to maintain a high level of technical expertise * Safety Compliance: Adhere to all company policies and safety guidelines, promoting a safe and professional work environment Candidate Requirements: * Experience: 3+ years of experience in field service engineering, preferably in the cleaning equipment industry but not essential * Technical Skills: Strong mechanical, electrical, and troubleshooting skills, with the ability to diagnose and repair equipment * Communication: Excellent interpersonal and communication skills, with a customer-focused attitude and the ability to establish and maintain strong relationships * Travel: Valid driver's license with the willingness to travel to customer sites as needed * Teamwork: Ability to work independently and as part of a team, managing multiple tasks and priorities effectively * Full UK Driving Licence Company Benefits: * Competitive Salary: They offer a competitive salary to attract top talent * Training & Development: Ongoing training and development opportunities, including access to industry certifications and seminars * Supportive Environment: A supportive and collaborative work environment, with opportunities for growth and advancement * Innovative Technology: The chance to work with cutting-edge cleaning technology and contribute to the success of a growing company * Company pension * Free parking * Health & wellbeing programme * Paid volunteer time * Referral programme If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Location: St Albans, Hertfordshire Salary: £46,871 to £50,998 inclusive annual salary + £5,000 market supplement + up to 19.7 percent employer pension contribution Hours: Full time, 37 hours per week - Flexible working options (including hybrid) Are you an experienced building surveyor ready to lead on improving the quality, safety and sustainability of council housing? They're recruiting a Senior Building Surveyor to join their Planned Works team, taking responsibility for delivering capital improvement programmes and planned maintenance projects. This role offers the chance to shape major improvements to their housing stock, work with a dedicated team, and contribute to a high performing, resident focused service. About the role As their Senior Building Surveyor (Planned Works), you will lead the client side procurement and management of specialist contractors and ensure all planned works comply with statutory and regulatory requirements, including the Building Safety Act 2022. You will manage planned maintenance budgets, attend monthly core group and workstream meetings with their partnering contractor, and support resident engagement events. You will also manage and support team members through regular performance and development discussions. In addition, you’ll contribute to policy updates, compliance monitoring and service improvements, working closely with colleagues across Housing to support the delivery of the Asset Management Strategy. About you You will be educated to degree level (or equivalent) and a member of RICS or CIOB, with experience delivering planned works programmes and individual capital works projects. You should have strong building contract management skills and experience in tendering and procurement, including an understanding of the Procurement Act 2023. You’ll bring advanced knowledge of construction related legislation and best practice, including Health & Safety, Construction Design & Management 2015, the Building Safety Act 2022, Fire Safety Act 2021, the Control of Asbestos Regulations (CAR 2012), Decent Homes Standard, and Awaab’s Law. Applicants should understand the Social Housing (Regulation) Act 2023, its underpinning principles and the key Consumer Standards, especially those linking to maintenance and refurbishment. Surveying expertise is required in diagnosing building defects relating to both traditional and non traditional forms of construction. Strong communication and stakeholder engagement skills are essential, as is confidence in managing, contractors, budgets and project delivery. You should also be proficient with IT systems such as MS Office, MS Project, CAD, housing management systems (e.g. MRI) and asset management software. IOSH and asbestos-related qualifications are required (or a willingness to obtain them promptly). Join them in their aim to make St Albans carbon neutral’ by 2030, guided by their Sustainability and Climate Crisis Strategy, they put the environment at the heart of every decision. They live their values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference. Our client is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station, shops and restaurants. In short it is a great place to live and work. In addition to working within a great team, you will have access to: • 30.5 days basic annual leave (increasing with service) + bank holidays., • Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions, • Flexible working options, • Staff Parking Permit, • Reimbursement of professional fees, • Comprehensive development and training, • Discounted membership at selected local sports and fitness centres, • Access to discounts and benefits via online platform Additional Information Disability Confident: They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here. Closing date for applications: 01 March 2026 Interviews are scheduled for w/c: 09 March 2026 NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible. You may also have experience in the following: Senior Building Surveyor, Building Surveyor, Planned Works Surveyor, Capital Projects Manager, Housing Surveyor, Construction Project Manager, Asset Management Surveyor, Maintenance Surveyor, Property Surveyor, RICS Surveyor, CIOB Surveyor, Building Safety Surveyor, Contract Manager – Construction, Sustainability Surveyor etc REF-226 612

A leading managed service provider in Hertford is seeking a Mobile Specialist Account Manager to enhance mobile solutions for their diverse customer base across the UK. The ideal candidate will have at least 2 years of experience in sales, particularly in unified communications and mobile connectivi