Customer service executive jobs in United Kingdom

Advisory Services Solutions Principal Multicloud, Data & AI, Resiliency & Security United Kingdom, ideally based in the London area Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you’ll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell´s customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you’ll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client´s C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: * Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. * Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. * Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. * Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements * Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. * Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. * Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. * Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning * Passion for cutting edge technology, services and life-long learning. * Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements * Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and * Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 19 Sep 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy ___. Job ID:R270081

Job Description: The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? * Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. * Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year. * 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. * Demonstrated experience coaching or managing small technical teams and leading cross-functional project work. * Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance. * Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage. * Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations. * Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders. * Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives. * Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics). * Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms). * Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments). * Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). * Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required * Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. * Experience in broadcasting, streaming, and videography is an asset. * Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset. * Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception.What can you expect from Mars?, • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

Role: AV Support Technician Contract Type: Full-time, Permanent Location: London, UK Salary: £32,000 - £34,000, plus company benefits and opportunity to work on a blue-chip customer site Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday - Friday - 40 hours per week Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has been created on site at a major global bank, for someone excited in AV Support technology and service role. Working as part of a highly collaborative AV Technical team you will provide support and management of client audio-visual and unified communications technology at their UK headquarters, ensuring a seamless audio-visual experience for the client. They work at the intersection of front of house and client relations to deliver a collaborative, responsive and efficient service in line with the MOS team goals and vision. The AV Support Technician is expected to troubleshoot technical issues across a variety of technologies promptly and appropriately through to either resolution or escalation, supported by the wider Kinly Managed On-Site (MOS) and client teams. This is a technical role with a strong focus on problem-solving and communication to accommodate client needs and deliver the optimal experience. The position plays a key role in how the client views the Kinly MOS team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. When supporting a client or resolving an issue, they are expected to communicate this clearly to all aspects of the Kinly MOS and client Front of House teams. Key Responsibilities: • To deliver a punctual service at scheduled times and in accordance with agreed SLA's, service bookings and client briefs., • To operate audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally., • To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs, and routine procedures., • To act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals supported by the MOS team., • To log support calls and document their outcome to facilitate the resolution of common queries., • To redirect or escalate support requests as appropriate to a member of the MOS team and third parties., • To pro-actively provide information to the client and MOS team on the progress of outstanding support calls., • To proactively assist in the compilation and maintenance of an accurate inventory of hardware and software., • To proactively assist in the compilation of the MOS team's technical documentation, guidelines and procedures and ensure they are disseminated to clients., • To liaise with colleagues in all Kinly teams to ensure continuity of service for the client., • To assist the MOS Management Team and client with global projects and events., • To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan., • Security and Compliance: All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies., • To always provide a professional, courteous, and rapid response to all clients., • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility., • To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available.Skills & Experience:, • Experience with Microsoft Teams and Zoom communication platforms, • Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams, • Excellent written and verbal skills, • Working experience and knowledge of Windows operating system (10 or 11) and O365 applications, • Working experience and knowledge of macOS and Apple devices, • An understanding of networking protocols and troubleshooting, • Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.), • An appetite to learn and develop, with an outstanding work ethic, • Candidates will stand out if they have work experience in hospitality or event management and can demonstrate a keen interest in AV technology.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Why Kinly? We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals. We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey. We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs. We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects. Equal Opportunities: Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Role: AV Technician Contract Type: Full-time, Permanent Location: London, UK Salary: £38,000 - £42,000 (dependent on experience), plus company benefits Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday - Friday: 40 hours per week operating on a shift basis between 7am - 7pm Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has now arisen working for an iconic global organisation with an impressive site in London to provide AV technical and break fix support across all of their meeting rooms and technologies across their estate. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below. Key responsibilities: • Perform L3 incident management, • Demonstrate Self Service AV and VC Capabilities to end users wherever possible, • Provide service continuity support including preparation for restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities, • Assist with support for video / audio conferencing problems; investigating faults, • Ensure all multi-media / presentation rooms are maintained in good working order, • Presentation / multi-media meeting room/event support, including duration support, • Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms, • Assist with training of new starters and freelancers, • Video / audio conference setup and support, • Assist Project Managers with on-going projects, across all customer sitesSkills and experience:, • An excellent working knowledge of Creston, Cisco and Extron kit, Lightware, • A good technical understanding of video conference standards and protocols, • A working knowledge of networks, • Proven industry experience in fields relating to AV and VC activity, • Experience of client facing responsibilities in a corporate environment, • High level of customer serviceIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Why Kinly? We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals. We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey. We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs. We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects. Equal Opportunities: Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Job Title: Senior AV Support Tech Location: London Hours of work: Shift rota between 07:00 - 19:00, 35 hours Monday to Friday About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Purpose of the role: To lead on and be responsible for the delivery of comprehensive, efficient and error free service provision that meets the needs of the firm, covering both internal / external clients within the meeting and collaboration spaces and respective technology. To provide expert knowledge and advice and act as the go to person for all aspects of AV services. Main duties and responsibilities Service Delivery • Leading by example and defining true 5-star excellence in client service that delivers a market leading edge., • Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events dealing with all technical aspects., • Receive and respond to incoming calls, alerts and/or e-mails regarding AV software/hardware problems within recognised timeframes., • Document instances of AV equipment failure, repair, installation, and removal., • Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team., • Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary., • Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed., • Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support, as well as the equipment and maintenance in accordance with the terms of the agreements., • Develop effective client relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required, trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment., • Deal with and diffuse any potential complaints arising from technical issues pertaining to the AV services. Ensuring that any issue is followed up and resolved successfully., • Assess the AV Services performance and perception, including regular client/customer feedback, preparing appropriate analysis reports on a quarterly basis., • Assist with the on-going review of the Audio-Visual Service provision to identify areas of improvement and achieve the optimum balance and integration of service across the offices, devising and implementing appropriate changes whilst ensuring client/end user needs are fully met., • Proactively participate in the overall development of AV services, contributing to proposals for innovative ways of delivering change with progressive service and efficiency and cost improvements., • Develop opportunities within the AV Services to add value, working closely with Client Services, Technology Services and suppliers as required., • Provide on-going training to internal staff and assist with preparing training material., • Work within the adopted by the firm's policies in respect of Change Control, asset maintenance, logging of and escalation of incidents., • Assist with developing and implement new and updated policies and procedures as well as adhering to all firm wide policies and procedures., • Be fully versed with the firm's Health & Safety, Evacuation and Business Continuity Plan policies and understanding role/duties within these. We are looking for candidates who ideally hold the following skills and experience: • Minimum of 3-5 years practical experience in an AV or IT/communications environment, • Extensive support experience ideally with Microsoft MTRs/Crestron/ Poly., • Proven track record and experience in filming, editing and general video production, including packages such as Final Cut Pro., • Solid experience in supporting hosted live events, including all aspects of audio and visual technologies to senior/executive level for professional services., • Advanced knowledge of WAN/LAN products, together with management, support and installation experience of VPN based services., • Good understanding of design principles for Server / SAN architectures, • Knowledge of desktop operating systems and application deployment techniques, • Advanced understanding of current technologies, with specific reference to VoIP and unified communications., • Understanding and ability to support mobile connectivity /communications, programming and operation., • Must have a demonstrable track record of technical skills encompassing hardware, software applications and communication tools., • Excellent IT skills, including MS Office packages, • Advanced level of technical competence in all relevant subject areas., • Preferably qualified to A Level or NVQ level 3/ONC (or equivalent) in a relevant technical discipline., • Carers' leave (up to five paid days' leave towards caring responsibilities), • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days., • Contributory pension of up to 5%., • Private healthcare policy, • Death in service cover (4 x base salary)., • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BOSD

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU.As the counterpart to the US-based ECS lead, this role will build trus

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buy s. We're looking for a talented Senior Client Partner who expects more from their career . This is a chance for someone to be part of building out and selling our media offering. Focusing on selling and planning to support Partner Clients, the Senior Client Partner has accountability for a client account, or set of accounts, and / or supports the Senior Manager, Media Sales on Strategic Partner Clients directly selling online and offline media solutions to some of the world's leading advertisers. Taking a consultative approach, your will be responsible for meeting and exceeding targets through offering media solutions across desktop, mobile, programmatic, CRM and stores to leading CPGs. You will be responsible for the delivery of quality work that meets the client's needs and addresses their business problems, driving revenue and long-term sustainable commercial growth. You will regularly be involved with pitches for new work, approaching these with both a customer first and commercial mindset. What you'll be working on • Create compelling advertising solutions, powered by first-party data across the retailer's media platform., • Passionately advocate and model the delivery of first-class customer service to your client base, holding yourself to the highest standards., • Drive client vision with key stakeholders within a client's roster (Retailer teams, Brand, Digital, Loyalty, Shopper Marketing) to create deeper partnerships and opportunities., • As day-to-day account manager, working with Media Planning on the delivery of best-in-class responses to client briefs as well as driving best-in-class ways of working with the client., • Partnering with (Retailer's) Buyers within your category for a full understanding of category strategy, aligning with client plans., • Confidently pitch, presenting proposals/business cases to clients., • Collaborate with the cross functional teams within Tesco Media such as Strategy and Enablement teams to proactively provide thought leadership into your team's client accounts making sure relevant market trends affecting their business, and developments in the wider advertising and communications industry are included., • Continuously seek new revenue opportunities, manage your own sales pipeline & forecast to ensure ambitious quarterly and annual revenue targets are hit or exceeded., • Collaborate with colleagues in your team with a motivational attitude, always driving forwards and seeking growth opportunities., • Demonstrated ability to lead and own client relationships., • Demonstrated ability to develop a strong sales pipeline, forecast accurately and achieve challenging quarterly and annual targets., • Results-driven, self-motivated and highly goal-oriented in order to achieve ambitious targets., • Confident communicator and presenter, comfortable in fast-paced environments and changing situations., • A consultative style with the ability to understand clients' business needs and position solutions in a timely and personalised way., • Strong track record of high-level negotiation and successful internal and external relationship management., • Ability to work in a fast-moving company and be adaptable to change., • A breadth of sales/account management experience preferably in a retail environment., • A team player with the ability to collaborate with internal departments and teams. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Your Team Responsibilities The Incident Management Team is responsible for overseeing the end-to-end handling of production incidents to minimize impact, restore service as quickly as possible, and ensure clear communication throughout the incident lifecycle. Your Key Responsibilities • The ideal candidate will possess, excellent communication, and the ability to demonstrate gravitas in challenging situations, • 5+ years experience leading a global 24x7 incident management team in an enterprise SaaS environment, • 7+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base, • Subject matter expertise in incident management frameworks; awareness of industry standards and best practices, • Demonstrate outstanding problem-solving and decision-making skills to identify root causes and implement corrective actions, • Clear and concise communication skills at the C-Level (written and verbal) Your skills and experience that will help you excel, • Technically literate and able to articulate technical issues in a meaningful way to both engineers and executive-level management, • Ability to collaborate, build credibility, and establish good working relationships with leaders across Atlassian to ensure solid partnership and alignment, • Excellent project management skills, with an ability to influence, • Customer-centric attitude and focus on providing best-in-class service for customers, • Resilient and adaptable to changing circumstances, • Strong leadership and stakeholder management, with the ability to effectively manage a team and work with various stakeholders across the organization on a global scale About MSCI What we offer you • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing., • Flexible working arrangements, advanced technology, and collaborative workspaces., • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results., • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients., • Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development., • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com Technology Harness next-generation technologies to drive innovation and help our clients build better portfolios. Find out more... Quotes from Eva Szadeczky-Kardoss, Nelson Villarreal, Andrea Shalanski

Room Service (In Room Dining) Supervisor / Team Leader. In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalise

About the Role: The Crowd is delighted to be partnering with a leading interior design studio renowned for its refined, elegant aesthetic and an exceptional reputation both in the UK and internationally. Based in their London studio, our client is seeking a Senior Sales Executive to join their dynamic and collaborative team. This is a key position focused on growing the studio’s customer base, both nationally and internationally. You will collaborate with the sales team to bring the brand to new audiences during an exciting period of growth through developing and targeting accounts and creating a robust strategy that will generate new leads. You will also be responsible for nurturing existing leads, answering sales queries, creating reports and ensuring a high level of customer service throughout the entire sales process. The ideal candidate is efficient, ambitious and eager to grow their career in a design-led environment. This role offers exciting opportunities for development and progression within a supportive and inspiring studio culture. Key Responsibilities: • Executing a growth strategy to expand the studio’s reach in the UK and internationally, • Assisting with the launch of showrooms and trade partners, • Build and nurture accounts, proactively following up sales enquiries via email and website, • Identify new markets and customer types to support company’s ambitious expansion plans, • Monitoring sales data to assess buying trends and creating weekly reports to assess against targets, • Scheduling client visits to sell new product launches, • 3 years’ experience within a similar role, ideally within interiors/luxury/lifestyle industries, • Proven record of meeting sales targets and KPIs, • Keen interest in well-crafted design, • Driven and commercially minded looking for exciting opportunity, • Attention to detail, commercially minded and ambitious By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

Freightserve are looking to recruit a Cargo Customer Service Executive for a Heathrow based GSA. Coordinate service recovery to protect customer experience. Have outstanding customer service skills and good understanding of the cargo market.

The role leads on improving training through the capture and exploitation of data and improving integration between the myriad of MOD and Army Management Information Systems (MIS) and Learning Management Systems (LMS), improving situational awareness and highlighting risk at all levels. You will provide digital leadership and support by being a key adviser on best practices and use of enterprise architecture. Key responsibilities: • Line Management of x 1 Higher Executive Officer (Civil Servant) and the possibility of managing military personnel, • Contribute to future restructuring and business process reviews, • Lead on information exploitation transformation to support Land Training System (LTS) delivery, • Assist in the development, strategy and operational direction of the LWC Digital Team to:, • Cohere digital/data initiatives, • Ensure best use of resources, • Support strategic priorities and required business benefits, and effectively communicate these to stake-holders, • Cohere with Field Army Digital strategy and direction, • Maintain Director Land Warfares License to Operate through assurance/safety data exploitation, • Leverage emerging technologies such as Artificial Intelligence, • Understand the architecture of the current digital framework and support colleagues in their under-standing and engagement with digital optimisation activity, • Research and create a Target Architecture Model and transition road-map to support digital transformation requirements, • Inform design of future digital landscapePerson specification Essential skills required: • Knowledge of Enterprise Architecture tools such as Archimate, Sparx or Prolaborate, • Experience of working collaboratively with application developers, • Previous experience of managing app development/new technology, • Experience of user-centred design and user testing to inform business priorities and benefits realisation, • Understanding of digital tool exploitation opportunities within Defence and Industry partnersBehaviours We'll assess you against these behaviours during the selection process: • Changing and Improving, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Architecture communication (Level Practitioner), • Making architectural decisions (Level: Working), • Architecture communication (Level Practitioner), • Making architectural decisions (Level: Working) Benefits Alongside your salary of 44,590, Ministry of Defence contributes 12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: • 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service, • Pension contribution: 28.97%, • Personal and professional development of skills, • Alternative working patterns for many roles, • Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle., • Enhanced parental and adoption leave, • 6 days special leave per year which can be used for volunteering activities, • Learning and Development, • Access to a free gymnasium for those with personal insurance. We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. This role will provide opportunities to gain P3M qualifications funded by the MOD. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. At application stage you will be assessed against the following: • Technical - You will be assessed against (Architecture Communication and Making Architectural Decisions) Enterprise architect - Government Digital and Data Profession Capability Framework, • Behaviour - Changing & Improving, • Personal Statement - 500 words demonstrating your skills and experience in line with the essential skills criteria Your Technical, CV, and Personal Statement evidence will only be reviewed if you are successful at this initial sift . At interview stage you will be assessed against the following: • Technical - You will be assessed on Architecture communication (Level: Practitioner), Making architectural decisions (Level: Working), and Architect for the whole Context (Level: Practitioner), • Behaviours, • Changing & Improving The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Ruth Stallard Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: .. Attachments 20220810-EVP-ArmyTLB Opens in new window (pdf, 3851kB) Candidates Information pack Opens in new window (docx, 33kB) Defence Civil Servant Offer Opens in new window (pdf, 1562kB)

Project Manager / Customer Service Executive.

Directorate: Marketing, Education, Events and Membership Reports to: Events and Education Manager Salary range: £ 26,521 - £33,456 per annum, depending on experience Location: London – EC4Y 8EE (Hybrid - The Education team is office-based on an agreed day once a week, then a required one day each month for all staff) Contract: Permanent, full-time (31.5 hours over 5 days) Job Purpose BSR education programme is a key benefit to members and the wider rheumatology community, providing updates on the essentials needed to deliver top-quality care for patients and ensuring professional development opportunities. This role sits within the Education team who are responsible for delivering BSR’s educational activity. Working alongside the Head of Education, the Events and Education Manager, Event Executive and the Digital Events Manager, you will assist in the planning and delivery of a range of education courses, webinars, bursary schemes and digital learning activities. You will work with the team to support the work of our Education Committee, Trainee Committee and Digital Learning Board. This is an exciting role for someone looking to get more hands-on experience in planning and executing a variety of educational events and activities and liaising with multiple stakeholders. It is a unique opportunity to be part of the team at the forefront of rheumatology education, making a tangible impact on the professional development of members and the broader rheumatology community. Main responsibilities Event & Course Management • Lead on course and webinar registration processes, including delegate bookings, communications, data management and reporting, and producing delegate materials., • Support course logistics including venue sourcing and management, accommodation and travel, catering and AV., • Support stakeholder management at education courses, including communications with patients, sponsors and event supporters., • Coordinate the rheumatology training webinar series, including topic development, speaker management and live delivery., • Coordinate the education bursary programme, including promotion, application management and financial reconciliation., • Coordinate CPD accreditation of educational activities., • Manage events inbox and education team enquiries, delivering excellent customer service., • Input into education budgets by monitoring progress against income and expenditure for owned projects., • Support with BSR Committee liaison and logistics., • Be enthusiastic about all aspects of education, self-motivated, and eager to contribute to educational initiatives, • Can work efficiently on a variety of digital systems and quick to pick up new programs, • Have the confidence to manage stakeholders at all levels and to deal with external contacts, • Have confident time and project management skills, you’ll be working on a lot of projects simultaneously, • Demonstrate ability to use initiative and innovation to make positive improvements or efficiencies to how we deliver education BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.

In this senior leadership position, you’ll report to the Executive Director of Commercial and Digital Innovation and lead three distinct areas: vocational training sales, advertising and sponsorship for Environmental Health News, and customer service operations through the contact centre.

Job Title: Temporary Customer Service Executive🌟 Start Date: Monday 1st September Duration: 2 months - possible extension Pay: £13. Key Responsibilities: As a Temporary Customer Service Executive, you will be the voice of our company! Your main tasks will include: Responding promp

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment. Order Management: process customer orders daily and coordina

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU.As the counterpart to the US-based ECS lead, this role will build trus

Are you an excellent communicator with a proactive mindset and a passion for delivering exceptional customer service? We’re looking for a driven and enthusiastic Customer Account Executive to become a vital part of a busy and fast-paced sales support team.This role is ideal for someone looking

This would be an ideal role for a proactive customer-focused professional who may have worked as a Senior Customer Service Executive and is now looking for their next step, or a professional with excellent leadership skills and the ability to engage with and resolve customer issues with a calm, solu

Join our team as a Sales Representative, where you can utilise your skills in sales, negotiation, communication, and customer service to drive business growth. We are seeking a dynamic Area Sales Executive to join our team. The ideal candidate will have precise experience within the Builders materia

Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team. Minimum of 5 years’ experience in a customer service or operations coordination role, ideally within the luxury or fashion industry.

• Customer Success Executive, • £35,000 base salary, • 1 day per week in central London My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more. They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career. What the Customer Success Executive will be doing: • Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform, • Identify opportunities for growth by relaying information back to the Account Management team, • Respond to support queries, provide answers and be the go-to guide, • Promote the value of the product, • Assist in creating training courses and educational materials, • You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary What the Customer Success Executive should bring: • Possesses an entrepreneurial spirit, • Proven work experience in a Customer Success role, • Exceptional ability to communicate and foster positive business relationships, • Technical skills required, as they relate to the use of the product or service, • Possess a strong work ethic and relentless attitude to achieve success, • Open to a culture of innovation, professional development and collaborating with others in a team What the Customer Success Executive will get in return: You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday. What do next: Apply now and get in touch with Alex.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

Demand Planning Executive (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Join us as a Head of Data Service Provider at Peregrine Resourcing. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a Head of Data Service Provider to lead the strategic direction, performance, and evolution of our data services within the UK’s smart metering infrastructure. This is a critical leadership role responsible for ensuring that our data platforms, services, and integrations are secure, scalable, and aligned with national energy and digital transformation objectives. You will lead a team of data specialists, architects, and service managers, setting the tone for excellence in data governance, service reliability, and innovation. Your leadership will be instrumental in shaping the data strategy that underpins our smart metering ecosystem, ensuring it delivers trusted, high-quality data services to support operational, regulatory, and customer outcomes. Working across delivery, technology, commercial, operations, and regulatory functions, you will embed data services as a strategic enabler of decision-making and transformation. You will champion a data-first approach, ensuring our platforms and services are integrated, secure, and future-ready. You will also hold suppliers to account for delivering robust data service roadmaps that meet evolving business and customer needs. This role is pivotal in shaping the future of smart metering data services and ensuring our data capabilities operate as a strategic enabler of national energy objectives. Responsibilities: • Data Service Strategy and Leadership – Define and communicate the strategic vision for data services, ensuring alignment with organisational goals, industry trends, and regulatory obligations., • Team Leadership and Capability Development – Lead and develop a high-performing team of data service experts, fostering a culture of accountability, innovation, and continuous improvement., • End-to-End Data Service Ownership – Oversee the full lifecycle of data services, from architecture and integration to performance, compliance, and evolution., • Driving Performance and Accountability – Set clear expectations for data service quality, reliability, and compliance, holding internal teams and suppliers to account., • Enabling Transformational Change – Provide leadership on data service enablement for major transformation programmes, ensuring data is a trusted enabler of secure and scalable change., • Stakeholder Engagement and Influence – Represent the data service function in executive, regulatory, and industry forums, building trusted relationships and influencing strategic direction., • Cross-Functional Collaboration – Ensure data service decisions are integrated across business, technical, operational, and regulatory domains., • Governance and Standards Leadership – Lead data governance activities, ensuring consistent application of standards, frameworks, and best practices., • Supplier and Partner Management – Ensure suppliers deliver against data service roadmaps, technical quality, and service outcomes., • Investment and Roadmap Planning – Shape business cases and investment proposals for data service initiatives, ensuring strategic coherence and value for money. Skills & Experience: • Proven Leadership in Data or Technology Functions – Experience leading data service or technology teams in complex, regulated environments., • Strong People Leadership – Ability to inspire and grow high-performing teams, building capability and confidence across the organisation., • Track Record of Leading Complex Change – Experience driving data-related transformation programmes with significant business and regulatory impact., • Strategic Thinking and Decision-Making – Ability to balance long-term data strategy with short-term operational needs., • Commercial and Business Acumen – Understanding of how data services support business outcomes and value delivery., • Executive and Stakeholder Engagement – Skilled communicator, able to influence and build trust with senior stakeholders and regulatory bodies., • Governance and Standards Expertise – Experience establishing and leading data governance and compliance frameworks., • Supplier Management – Ability to hold suppliers accountable for data service quality, innovation, and roadmap delivery., • Excellent Communication Skills – Able to convey complex data-related information clearly to technical and non-technical audiences. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

• Business: emap, • ___: Property Week, DFNI Magazine, Frontier Magazine, AV Magazine, Packaging News, Retail, Quality Food, Motor Trader Magazine, Quality Food Awards, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £25,000 + Bonus About the Company and the Brand: A business-to-business media company with a focused portfolio of market-leading events and brands. Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight, and bespoke marketing solutions. emap’s Emerald division consists of exciting B2B brands and over 30 events annually including the Frontier Awards, DFNI Cruise Conference & UK Quality Food Awards to name just a few. The events portfolio is made up of conferences, awards, and exhibitions taking place primarily in the UK & a few internationally. Overall Purpose of the Role: As an Event Executive you are part of an enthusiastic and busy event operations team, running B2B conferences, exhibitions, and award ceremonies. Your role is key to the successful execution of our events portfolio. You should have a love for events, provide outstanding customer service, be an enthusiastic professional and be able to build relationships with internal and external customers. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail along with the ability to multi-task to deliver industry-leading events. Key Responsibilities: • Working alongside the Event Manager and team in the overall planning, execution and commercial viability of a variety of annual events on behalf of emap’s B2B brands., • Researching suitable entertainment for events., • Working with the Event Manager and the brand to produce high-quality event collateral, including thorough checking of all copy, e.g. agendas, websites, booking forms, tickets, programmes, etc., • Liaising with the production/AV supplier in pre-production and assisting with all aspects of the staging requirements for the events., • Providing outstanding customer service with all external and internal stakeholders, via written and verbal communication., • Performing all the administrative tasks associated with events, including database management., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, negotiating to ensure the best value is achieved and co-ordinating the production of all event signage with the appropriate logos/messages, etc., • Assisting in selecting menus, room layouts and table plans., • On-site event support – specific responsibilities are allocated by the Event Manager, including overseeing the production team, briefing and liaising with venue staff, co-ordination of sponsors, managing registration, ensuring table plans are correct and adhered to, etc., • Sharing best practice across the team., • Website & comms proofing Skills and Experience: • Educated to degree level or equivalent – preferred but not essential. Event Management Degree Desirable, • Experience of events/customer service, • Proficient use of the latest version of Microsoft Office, • Proven ability to handle multiple deadlines, • Excellent communication skills, • Experience in managing events websites – desirable, • Attention to detail Core Competencies: • A driven individual with excellent planning and organisational skills, • Proactive and confident, • Flexibility in working hours during events, • A team player, but secure working independently and on own initiative., • Able to work well under pressure in a fast-paced environment while maintaining high standards and meeting multiple deadlines, • Able to read and interpret data effectively, • Takes a creative approach to everyday challenges, • Enthusiasm and willingness to change and innovate processes, • Ability to multitask and prioritise workload effectively, • Represent the brand and business as a positive ambassador, whilst onsite at events and in communications Personal Attributes: • Able to use initiative and be proactive, • Calm and professional under pressure, • Deadline driven and results orientated, • Creative, • Punctual, • Positive and enthusiastic, • Team player, • Organised, tenacious and committed, • Passion for events What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Building Services Contract Manager M&E Service Provider Commercial Building - City of London £65-68,000 Salary Car Allowance Annual Bonus Pension Etc Our customer are one of the leading FM and HVAC services providers in the UK and with global coverage, who seek a Contract Manager to run one of their long-held commercial multi-tenant buildings in the City of London. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is up to £68,000 for the right individual, while package comprises of a car allowance (£5,000) as well as a discretionary bonus of up to 20%, as well as a standard company pension. Day-to-day duties and responsibilities include but are not limited to: • Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management, • Delivery of contractual commitments and monthly, quarterly and annual reporting to the client, • Delivery of internal monthly reporting and presenting to senior stakeholders, • Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements, • Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability, • Ensure succession planning arrangements are in place, • Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I, • Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services, • Direct management and engagement of preferred/approved supply chain, • Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience, • Delivering complex projects and ensuring successful delivery, • Risk management - identify risk and adopt appropriate mitigation measures, • Compliance management – ensuring all activities comply with current statutory legislation While candidates do not need to be qualified in an engineering it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment. Person Specification • Experience as an operational and serviced focus leader, in a similar role, • Possess solid understanding of contract commercials, • Be innovative & have proven capabilities to develop & grow contracts / portfolio, • Experience at interfacing at all levels throughout an organisation, • Able to command credibility and can influence a broad range of stakeholders, • High level of personal credibility, customer relationship management, networking and interpersonal skills, • Proven change management experience in the development & implementation of strategic plans, • Exceptional collaboration and community building skills, • Understanding of contracts and commercial models in the market, • Understanding of Industry knowledge and trends Based in the City of London, the building comprises landlord services as well as some tenant/shared areas with tenants of the building being typical of the City, mainly financial / professional services firms. As such, the successful individual will be customer-focused and articulate, capable of delivering a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team. With a huge range of contracts across multiple sectors within the commercial environment including Real Estate and Corporate, Healthcare and Critical Engineering, there are multiple avenues for progression for a dedicated and motivated contract/account manager looking to further their career.

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities Client Relationship Management * Act as an ambassador and advocate for clients. * Own and lead the end-to-end client service experience. * Build and maintain strong, trusted relationships through regular engagement. * Work with leadership to shape long-term service strategies. Client Management * Understand client strategies and timelines to support effective planning and delivery. * Lead client onboarding and transition activities post-contract. * Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. * Ensure transparent and timely communication with clients at all times. Order Management * Support clients in placing orders and defining requirements. * Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. * Manage non-standard client requests and challenge assumptions to deliver better outcomes. * Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support * Identify opportunities to enhance the client experience. * Innovate in service delivery methods and engagement approaches. * Support proposals, audits, site tours, workshops, bids, and negotiations. * Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications * Strong commercial and operational awareness. * Proven experience in service delivery, ideally within technical infrastructure, data centre, or related environments. * Skilled at building and managing client relationships at all levels, including C-suite. * Excellent communication skills, both written and verbal. * Detail-oriented, analytical, and highly confidential. * Proficient in Microsoft Office applications. * Strong problem-solving skills with the ability to work independently and collaboratively. Desired Skills and Experience Client Relationship Management Service Delivery Management Customer Experience (CX) Account Management Stakeholder Management Customer Success Technical Infrastructure Data Centre Operations Problem Solving Communication Skills Order Management Contract Management Continuous Improvement Commercial Awareness Microsoft Office Service Delivery / Client Delivery roles Account Management or Customer Success in B2B environments Technical Infrastructure / Data Centres / Cloud Services IT Services or Managed Services Providers (MSPs) Telecommunications / Network Services Operations Management with client-facing responsibilities Escalation Management Onboarding & Implementation SLA Management Business Development Support Project Coordination Executive-Level Engagement

Job Title: Operations Executive Department: Central Operations Location: London SE1, onsite About Us At Lean Kitchen Network (LKN), we're not just making food - we're redefining the culinary landscape. We partner with global brands like Twisted, Heinz, Doritos, PepsiCo, and Unilever to create and scale innovative food concepts. With over 300+ locations serving our brands, we work with kitchen operators, hotels, universities, and retailers to enhance customer experiences and drive profitability. By joining LKN, you'll be part of a fast-growing, industry-leading company that turns everyday spaces into culinary destinations. The Role We are seeking a highly organised and detail-oriented Operations Executive to join our Central Operations Team. This role plays a key part in supporting supply chain activities, onboarding processes, system builds, and ongoing administrative functions that ensure the smooth day-to-day running of operations. The ideal candidate will be proactive, analytical, tech-savvy, and comfortable working in a fast-paced environment with multiple stakeholders. Key Responsibilities: Supply Chain Support • Monitor stock availability and raise purchase orders (PO) to maintain healthy inventory and supply., • Assist with forecasting and integration processes between suppliers and internal systems., • Prepare and submit aggregator onboarding submissions., • Assist with technical setup for store integrations, aggregator platforms, and middleware connections., • Contribute to system builds for operational processes., • Maintain and update ordering lists to ensure accuracy and usability., • Provide first-line technical support for operational platforms and tools., • Pull and compile data lists and operational information as required., • Prepare and maintain SOPs, forms, and templates for internal and external use., • Support Business-As-Usual (BAU) activities such as promotions setup, SBO management, and scorecard updates., • Maintain and develop the Knowledge Hub for internal process documentation and resources. What We’re Looking For Essential: • Proactive and solution-oriented., • Analytical and data driven - happy to work with numbers., • Strong communication skills with the ability to work across teams as well as working independently., • Flexible and adaptable to changing priorities and able to manage multiple tasks under tight deadlines., • Strong organisational skills with exceptional attention to detail to deliver high-quality work., • Excellent proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace., • Comfortable working with multiple systems and platforms. Desirable: • Experience in a supply chain, operations, or administrative role., • Familiarity with POS systems, aggregator platforms, or middleware., • Basic technical troubleshooting skills. Grow with LKN! If you're ready to take the next step in your career in a supportive and fast-growing company, we’d love to hear from you! 📩 Apply now and start your journey with LKN!

Interim Director of Transformation (12 month FTC) Harmonic Executive are delighted to have been retained by one of the UK's leading PE-backed technology and services providers. This is not a typical transformation role. We are supporting a major organisation as it embarks on one of the most ambitious and high-profile change programmes of 2025/26. With a workforce of more than 1,500 people, spread across multiple service lines, sites and jurisdictions, this is a unique opportunity to reshape the way a complex, blended services-and-technology business operates at its core. We are looking for an outstanding Director of Transformation to design and deliver a new Target Operating Model that will define the organisation’s future. The Role • Lead one of the most strategically important transformation programmes currently underway in the UK market., • Design and embed a Target Operating Model that ensures the organisation is fit for the next decade of growth and impact., • Reimagine workforce planning on a world-class scale — ensuring the right structures, skills and capabilities are in place to power the organisation’s future., • Work directly with a high-profile Chairperson, acting as a key partner and trusted advisor., • Unite and inspire a highly diverse set of stakeholders, bringing pace, conviction and collaboration to complex change., • Deliver visible, measurable impact across operations, culture, and customer experience. The Person • A proven leader of large-scale transformation programmes in organisations of 1,500+ employees., • Recognised expertise in workforce planning: able to translate organisational strategy into practical, future-fit workforce design., • Experienced in complex, multi-service, multi-site businesses: ideally those blending services and technology., • Exceptional EQ and communication skills, with the credibility and gravitas to operate at Board level., • Comfortable navigating complexity, managing competing priorities, and creating clarity where there is ambiguity., • Both a strategist and a doer: able to shape the vision and drive execution. This is a career-defining opportunity to lead a transformation programme that will be watched closely across the market; and one that offers the chance to leave a lasting mark on a nationally significant organisation.

Role: Salesforce Functional Consultant – CPQ Focus Location: London – Hybrid (2–3 days in office) Salary: Up to £70,000 + Bonus + Full Benefits Package HD-TECH are exclusively supporting a rapidly expanding digital consultancy that has built a strong reputation for delivering sophisticated Salesforce solutions across both domestic and international markets. With an impressive track record of end-to-end Salesforce rollouts, they are now looking to bring on board a talented Salesforce Functional Consultant with hands-on CPQ project experience to join a major greenfield transformation for a high-profile client. This consultancy is known for delivering multi-cloud implementations across a range of sectors and is frequently among the early adopters of emerging Salesforce innovations—including cutting-edge AI and automation tools. The business has seen outstanding success over the past year, delivering several major implementations and earning industry recognition for customer satisfaction and solution excellence. As a result, they are scaling again and looking for experts to help lead from the front. In this role, you will: • Be part of a collaborative UK-based delivery team, engaging in full lifecycle Salesforce projects, • Work directly with enterprise clients, gathering requirements and leading on CPQ configurations, • Gain mentorship from some of the most accomplished Salesforce minds in the ecosystem—ranging from Solution Architects to Executive-level leaders, • Follow a defined progression pathway, with real opportunities to step into senior roles within 12 months, • Demonstrated experience as a Salesforce Consultant with a strong track record on CPQ projects, • Experience across core Salesforce Clouds (e.g. Sales, Service)

A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations. This is a remote position with occasional visits to the office. About the role: • To deliver high quality and efficient service to clients., • Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers., • Customers will range in size and shape, from smaller clients up to large corporate sized risks, • Ensure all documentation associated with placing, amending, or renewing clients’ insurance programmes is completed in a reasonable timescale and is accurate., • Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction. Key skills/experience required: • Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge., • Good communication, decision making and problem-solving skills., • Excellent relationship building skills., • Previous experience working with Acturis, • The ability to work under pressure and assimilate large quantities of information quickly, • Influencing and negotiation skills, • Commercial awareness, • An eagerness to progress with your CII qualifications would be supported, but is not essential Salary/Benefits Information: • Salary to £45k, • Remote / home based, • Market leading benefits package, • 31 days holiday (+ bank holidays), • Excellent opportunity for career development and progression Contact: David Harries Reference: DH/86860 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Technical Architect (SC Clearance Required) Job Type: Permanent Location: London (Onsite) Number of hours: 40 hours per week – full time Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities., • Work closely with the range of teams within the business to bring products to life. The Role • Should own the Architecture responsibility (end to end), Designing complex On premises and cloud solution., • Overall governance of Azure Infrastructure and Platform., • Design and Architecture knowledge for Azure Landing zone., • Closely working on IAAS and Platform projects aligned with different support teams, Technical Architect, Security Team, Service Manager through a DevOps board., • Management of Azure Landing Zone subscription hosting Infrastructure components., • Migration of Application Workload from Legacy Management group and Subscriptions to Azure Landing Zone management group and subscriptions., • Deliver Server using CIS hardened image for 2019/2022, App Services, SQL Managed Instance, SQL Database Server. Ensure high availability of services., • Deliver secure way of network routing using Application Gateway, Azure Firewall, Network Security Group., • Design and Configuration of point-to-site and site-to-site for high secure VPN connectivity from end user’s device and Sizewell C various offices and sites., • Configuration of Data Lake storage, ensuring security hardening. Compliance of backup and restoration., • Integration of IAAS, PAAS and SAAS application with Microsoft Entra ID (AAD) for secure access through SAML SSO., • Maintain the lifecycle of Enterprise Application and App registration certificate., • Closely working With Security Architect and Team to adhere zero-trust architecture by securing server policy, group policy, defender etc., • Tenant security – DDOS, Azure Firewall policy creation and maintain of Application, Network rule along with IDPS to ensure all the inbound/outbound traffic managed via AZFW., • Password management, disk encryption management through Azure Key Vault limiting access. Working with Vodafone network team and Site IT to ensure smooth go-live of new Sizewell C sites and ensure internet and print functionality., • Closely working with Lead Architect, Technical Architect to review the design and implement resources based on the approved design., • Third party vendor Management mostly Microsoft Azure Support. Working with TAM and dedicated Solution Architect to ensure new features and updates are discussed and implemented based on requirement., • Working with many different support organizations carrying out Auditing, Costing, Governance etc ·, • DevOps and IAC ( Terraform ) Key responsibilities: • A good understanding and exposure to Microsoft enterprise services frameworks and practices, • The role must have strong on premises and Cloud Integrations skill, • Good understanding of competitive technologies to properly assess feasibility to integrate with customer solutions and understanding of Agile life-cycle, • Should be Core On premises, Azure Solution Architect and have high experience in solution designing., • Should have excellent communication skills, the role is to work along with customer, understand their business/technical requirement and design Domain Merger, Identity management, solutions which is best suited for the environment, • Should be well versed in creating issue documentation and technical FAQs, • Experience in architecting significant infrastructure and must have worked as Azure Technical Architect, • Good overall understanding of IT infrastructure design, IT operations and Experience in developing High Level and Low-Level Designs to meet Customer requirements, • Leading technical workshops, decision meetings, collaborative sessions, and deliver executive briefings related to the project., • Good Knowledge on Windows 2016, Windows 2019 Server Operating Systems, • Provide guidance based on best practices through projects lifecycle and/or plan, manage migrations and implementations of cloud architecture, including hands-on deep dive when required., • Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents, • Experience of working on both SAFE / AGILE project delivery Your Profile Essential skills/knowledge/experience: • MS Azure solution architect certified, • Strong knowledge on designing azure infrastructure and platform., • Designing expertise on Azure landing zone using DevOps, Github and Terraform., • Strong Expertise on Azure and Cloud network, • Facilitate and lead client configuration planning meetings and articulate pros & cons of design/architecture decision across a wide spectrum of factors, • Experience with PowerShell, • Strong working experience on Windows Servers 2019, 2022, • Good to have hands on working experience upgrading Windows server operating system., • Certification and Experienced Architecture Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? • Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred., • Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year., • 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment., • Demonstrated experience coaching or managing small technical teams and leading cross-functional project work., • Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance., • Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage., • Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations., • Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders., • Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives., • Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics)., • Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms)., • Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments)., • Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva)., • Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required • Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred., • Experience in broadcasting, streaming, and videography is an asset., • Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset., • Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception. What can you expect from Mars? • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

Job Title: Operations Director Location: London (or within a commutable distance, flexibility available for the right candidate in surrounding areas) Contract: Full-Time, Permanent Reports to: Chief Executive Officer Salary: Competitive + Company car or car allowance + Performance Bonus About Busy Bees Busy Bees are a global leader in early years education. We’re a values-driven organisation built on care, quality, service and people. With over 1000 centres globally, and ambitious growth plans in the UK and Europe, there’s never been a more exciting time to join our leadership team. We’re now looking for a proven senior operations leader to take on a pivotal role within our UK leadership team as Operations Director, with responsibility for driving performance across a large, high-profile region that includes our London centres. About the role As Operations Director, you will be accountable for the overall performance, quality, compliance, and leadership of multiple early years education centres. This is a strategic and delivery-focused role that will work closely with the CEO and wider UK and European leadership team to drive growth, performance and transformation across your region. What you will do • Lead and inspire a team of senior operational leaders across a portfolio of centres, • Ensure operational excellence, safeguarding, compliance, and high-quality education delivery, • Be accountable for regional P&L, budget delivery and resource optimisation, • Drive performance across occupancy, compliance, engagement and profitability, • Shape and implement initiatives across employee engagement, retention and talent development, • Scope and support the rollout of tech solutions, new processes and acquisition integrations, • Collaborate cross-functionally with HR, L&D, Finance, and IT to deliver best-in-class services, • Act as a change leader, embedding a culture of high performance, care, and continuous improvement Who We're Looking For We are looking for a high-performing individual who is either currently operating at this level or above but ready to progress into a more complex, fast-paced, and high-growth environment. Someone highly commercial, people-focused, and operationally rigorous. You’ll be confident making decisions at pace, navigating complex stakeholder environments, and delivering measurable results across a large, dispersed, service-based organisation. Essential experience • Substantial leadership experience at Operations Director/COO level, • Demonstrated success managing multi-site teams and senior direct reports, • Background in retail, healthcare, childcare or other regulated service environments, • Strong understanding of the London market including cost dynamics, workforce supply, and customer expectations, • Proven experience leading transformation and strategic initiatives, • Strong track record in budget ownership, financial performance, and KPI delivery Key capabilities • Exceptional leadership and coaching skills, you get the best from your people, • A commercial mind, with a strong grasp of cost, value and performance levers, • Data-driven decision making and proven experience using insights to drive change, • Excellent communicator, able to engage at every level from frontline teams to Board, • Strategic thinker with operational discipline and attention to detail, • Passion for early years education, safeguarding, and improving outcomes for children., • Flexible approach to working hours, including travel across the UK and occasional European visits If you're ready to bring your experience to a purpose-led, high-impact leadership role we want to hear from you!

Associate Product Manager (Mobile) £40,000 - £50,000 + 10% bonus + benefits London (2 days per week in the office) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue. With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of luxury retailers and brands including Harrods, Selfridges, John Lewis, Liberty’s, Apple, Cartier, De Beers, Hermès, Rolex, Dior and Jimmy Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus of the team is to ensure a consistent and seamless user experience, ultimately leading to a single, unified self-service platform across both web & mobile. As APM, you will oversee A/B and MVT to drive improvements and optimise user experience. Through analysis of data, the APM will generate insights that lead to innovative ideas and product enhancements. As Assistant Product Manager, you will: • Own the planning, development, and backlog of all native app features., • Brief internal stakeholders (Data, Engineering, Production) to ensure alignment on timeframes, requirements, and impacts., • Oversee the execution of A/B and MVT optimise product performance., • Collaborate with the Data team on app analytics to identify new areas of focus., • Support Product Managers with providing customer engagement data to local markets for business reviews., • Collaborate with local markets to understand website traffic and identify customer pain points., • Work closely with your Technical Product Manager counterpart who in turn will schedule sprints with the engineering team. To apply, you should have • Experience working as an Associate Product Manager, Assistant Product Manager, Product Executive, or similar., • Experience working on native mobile products (iOS & Android)., • Worked on the product strategy & delivery of a consumer-facing digital product., • A strong understanding of UX & design., • Overseen A/B or MVT in the past, drawing from these results to improve UX., • Demonstrable experience using data to inform insights along with an analytical mind., • Strong planning, communication and project management skills. The perks • 25 days holiday + bank holidays., • An extra day off for moving to a new house, • 2 days off for your wedding, • 3 days off for charity / community days., • Private healthcare and medical cashback plan., • Perkbox., • Competitive pension plan., • Virgin gym membership. Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Position: - Senior Generative AI Solutions Architect – Financial Services Location- UK, London Job Type- Hybrid Full time Employment - Permanent German Language - Good to have Department: Digital Foundation Services / Financial Services Virtual Delivery Unit Job Summary We are seeking a Senior Generative AI Solutions Architect with deep experience in financial services to lead the design and delivery of cutting-edge GenAI-driven solutions. This role is technology-agnostic and strategically focused, requiring a blend of deep AI expertise, domain knowledge in finance, and strong stakeholder management skills. You will be responsible for structuring GenAI use cases, engaging with customers and internal teams, and orchestrating work across third-party technology partners, all while ensuring the secure, ethical, and regulatory-compliant deployment of AI capabilities across the financial domain. Key Responsibilities: 1. Solution Architecture & Innovation • Define and design GenAI-driven architectures tailored to finance-specific use cases, including:, • Intelligent document processing (KYC/AML), • Conversational finance assistants (customer service, advisory), • Automated risk and compliance workflows, • Synthetic data generation for testing and modeling, • Personalized financial insights and reporting, • Select the right GenAI technologies (open-source, proprietary, cloud, or hybrid) to meet client goals without being tied to a specific vendor stack., • Lead solution blueprinting, technical feasibility assessments, and road mapping. 2. Customer & Executive Engagement • Act as the primary GenAI thought leader in strategic client engagements., • Conduct discovery sessions, co-creation workshops, and presentations to business and IT stakeholders (including C-suite)., • Translate complex AI capabilities into actionable business outcomes, ROI estimates, and transformation roadmaps. 3. Cross-functional & Third-party Collaboration • Coordinate with internal engineering, data, product, compliance, and risk teams to deliver scalable solutions., • Lead engagements with cloud providers, AI startups, system integrators, and consultancies to integrate best-in-class capabilities., • Serve as a governance and architecture lead across multi-party AI initiatives. 4. Risk, Compliance & Responsible AI • Ensure solutions are aligned with regulatory and compliance requirements (e.g., FINRA, SEC, GDPR, Model Risk Governance)., • Design solutions with embedded safeguards around transparency, explainability, auditability, and ethical AI usage. 5. Knowledge Development & Enablement • Create reusable playbooks, frameworks, and GenAI solution kits specific to financial services., • Mentor internal teams and conduct enablement sessions for business and technical stakeholders., • 10+ years in enterprise technology, consulting, or solution architecture roles, with 3+ years hands-on experience in GenAI or LLM-based solution design., • Proven experience designing AI solutions for banks, asset managers, insurers, or fintechs., • Expertise across a wide spectrum of GenAI technologies (e.g., OpenAI, Google Gemini, Anthropic, Meta Llama, Hugging Face)., • Familiarity with financial data sources (e.g., market data, transactional data, credit reports) and core systems (e.g., core banking, CRMs, compliance systems)., • Strong communication skills with demonstrated experience engaging senior-level stakeholders in both business and technology., • Experience with retrieval augmented generation (RAG), fine-tuning, model evaluation, or deploying models in production environments., • Understanding of financial risk modeling, model validation, or operational risk frameworks., • Knowledge of regulatory frameworks such as DORA, SR 11-7, or Basel III as they relate to AI., • Strategic mindset with strong execution skills, • Deep curiosity and passion for AI innovation in financial services, • Strong leadership presence with ability to influence across matrixed organizations, • Shape the next wave of AI transformation in financial services, • Work on complex, high-impact use cases across banking, insurance, and capital markets, • Collaborate with top-tier clients, partners, and AI researchers, • Competitive compensation and flexible work options

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead the operational strategy and execution across our growing banking platform. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team, the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering scalable, resilient, and client-centric operations that are fit for the digital age. Key Responsibilities: Strategic Leadership • Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions., • Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage., • Lead all banking operations, including critical third-party and outsourced service providers, ensuring seamless service delivery and adherence to SLAs., • Design and optimise processes for operational efficiency, quality, control, and regulatory compliance. As first-line owner of financial crime risk management and controls, the COO will ensure efficient and compliant operational execution across the following risk areas: • KYC & Customer Due Diligence (CDD): Oversee end-to-end KYC lifecycle, including onboarding, periodic reviews, and trigger-based updates., • Client Onboarding: Deliver compliant, efficient onboarding journeys aligned with risk appetite and regulatory requirements., • Transaction Monitoring: Ensure timely, effective investigation and escalation of alerts, including SAR management., • Sanctions Compliance: Oversee screening and escalation processes for sanctions adherence across clients, payments, and vendors., • Anti-Fraud Controls: Implement and oversee fraud detection and prevention frameworks across all customer channels., • Surveillance: Monitor for market abuse and misconduct through robust communications and trade surveillance., • Governance & MI: Deliver actionable financial crime metrics, ensure first-line ownership of controls, and provide insight into emerging risks., • Act as the senior first-line lead for Consumer Duty, ensuring all customer journeys deliver good outcomes and fair treatment across the product lifecycle., • Embed Consumer Duty principles into operational processes, MI, complaints handling, and service design (price & value, consumer understanding, product suitability, support)., • Lead delivery of customer outcome testing and ensure operational ownership of resulting action plans and improvements., • Drive a culture of accountability for conduct and customer outcomes within the operations function., • Lead the delivery of high-integrity, real-time payment and settlement services across multiple channels and currencies., • Ensure compliance with payment system rules, internal policies, and applicable regulatory standards (e.g., Faster Payments, BACS, CHAPS, SWIFT)., • Maintain a strong first-line control environment, aligned with enterprise risk frameworks and regulatory requirements and expectations, including the safety of client assets (segregated, safeguarding, CASS etc.), • Ensure ownership and effective execution of first-line risk and control responsibilities, including RCSA, control testing, and incident management., • Provide timely and transparent operational risk reporting to the Executive Team and Risk Committees, including emerging risks and remediation status., • Ensure adherence to enterprise-wide risk policies, with clear accountability for first-line execution., • Lead the development and execution of the Bank’s operational resilience strategy, including scenario testing, impact tolerances, and disruption readiness., • Ensure comprehensive and regularly tested Business Continuity Plans (BCPs) are in place and tailored to the Bank’s critical business services., • Lead operational planning and budget management, ensuring alignment of resources to strategic priorities., • Inspire, lead, and develop a high-performing operations team aligned with the Bank’s mission, culture, and values., • Continuously assess the operating model and talent requirements to ensure capability, agility, and succession readiness., • Develop clear partnership, sourcing and location strategies to optimise business performance., • Serve as an active member of the ExCo, contributing to enterprise-level strategy, planning, and performance oversight., • Bachelor's degree in Finance, Business, or a related discipline; MBA or equivalent postgraduate qualification preferred., • 15+ years of progressive leadership experience in banking or financial services, with proven expertise in operations, payments, and risk control environments., • Deep knowledge of operational frameworks, payment systems, and regulatory standards (e.g., AML, KYC, CASS, PSD2, Consumer Duty)., • Demonstrated success leading large, multifunctional teams in complex, regulated environments., • Experience embedding regulatory principles into scalable operational processes., • Visionary and results-driven, with excellent judgment and commercial acumen., • Strong communicator and cross-functional collaborator, including at Board and ExCo level., • Pragmatic leader with high integrity, resilience, and a deep sense of accountability. This is more than a senior leadership role — it’s a chance to shape the operational backbone of a future-forward financial institution. As COO, you’ll be instrumental in defining how we scale, serve our customers, and respond to a rapidly evolving regulatory and operational landscape. Join us in building a platform that is efficient, resilient, and designed around fair customer outcomes. Location · London (5 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

As the Head of PMO for ServiceNow in UK&I, you will lead the strategic planning, execution, and governance of a portfolio of technology and transformation projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance • Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs., • Maintain and enhance governance frameworks, delivery standards, and best practices for project execution., • Partner with executives and stakeholders to align the ServiceNow roadmap with business objectives., • Monitor portfolio performance and provide data-driven insights to support strategic decisions, • Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management • Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules., • Ensure projects are delivered on time, within scope, and on budget while meeting quality standards., • Prioritize and sequence initiatives based on business value, risk, and dependencies., • Lead resource capacity planning across ServiceNow delivery teams., • Implement best-in-class project and portfolio management methodologies, tools, and metrics Operational Excellence • Implement standardized project management methodologies (e.g., Agile, Hybrid, Waterfall) as appropriate., • Drive continuous improvement in project delivery, reporting, and stakeholder engagement., • Define and track KPIs, SLAs, and OKRs for ServiceNow projects and PMO operations., • Establish a ServiceNow-specific change control process to manage releases and upgrades. Track and report on project performance, resource utilization, and business impact., • Drive continuous improvement through data-driven insights and feedback loops. Team Leadership • Build, mentor, and lead a high-performing PMO team of project managers, business analysts, and coordinators., • Foster a culture of collaboration, accountability, and customer focus., • Provide career development guidance and training for PMO team members. Stakeholder Management • Act as the primary escalation point for ServiceNow program issues and risks, internally and externally., • Maintain strong relationships with internal stakeholders, external vendors, and ServiceNow partners., • Collaborate with the Service now BU’s in our regional countries to share best practices, • Communicate program status, risks, and achievements to C-level leadership. Qualifications & Experience Required: • 10+ years of project/program management experience, with at least 5 years in a PMO leadership role., • Proven track record of managing large-scale technology projects or transformations., • Knowledge of ServiceNow platform capabilities and deployment methodologies., • Experience with portfolio management tools (e.g., ServiceNow PPM, Clarity, Jira, etc.)., • ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist)., • PMP, PgMP, or SAFe certifications., • Strategic thinking and business acumen., • Excellent leadership, coaching, and people management skills., • Strong communication and presentation abilities for executive audiences., • High adaptability and resilience in fast-paced environments., • On-time, on-budget delivery of ServiceNow initiatives., • Increased adoption and business value from ServiceNow solutions., • Improved project governance and stakeholder satisfaction., • Reduction in delivery risks and project overruns.

Membership Development Executive Professional Membership Organisation Hybrid – Central London office & Home Working, with UK Travel/Weekend events Basic Salary: £32,000 dependant on experience, Annual Leave - 33 Days, Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials Permanent, Full Time 9am – 5pm Our client, a leading professional membership organisation, is seeking a proactive and dynamic Membership Development Executive to join their team. This is an exciting opportunity to play a key role in growing, engaging, and retaining members across the UK, while representing a highly respected professional body at industry events and exhibitions. The Role The Membership Development Executive will be instrumental in driving membership growth, engagement, and retention. This involves identifying and engaging potential members, delivering high-quality communications and campaigns, and ensuring members and registrants receive maximum value from their affiliation. The position requires frequent collaboration with the Membership Development Manager and wider teams, alongside representing the organisation externally. You’ll take ownership of recruitment campaigns, coordinate onboarding activities, and provide outstanding service to both new and existing members. Key Responsibilities Membership Recruitment & Retention • Act as first point of contact for membership enquiries across email, phone, video calls, and social media., • Lead and coordinate recruitment and retention campaigns, including CRM and data management., • Support subscription renewals and onboarding communications for new and upgrading members., • Engage with corporate partners, government, higher education institutions, and industry bodies to grow membership., • Represent the organisation at industry shows, exhibitions, briefings, webinars, and events., • Track and report on membership recruitment, retention, and conversion activity. Marketing & Communications • Design and deliver membership marketing campaigns (digital, print, and events)., • Produce engaging content for newsletters, social media, blogs, and the Society’s magazine., • Assist with membership applications, subscriptions, and reinstatements., • Maintain accurate CRM records (Microsoft Dynamics), ensuring high standards of data integrity., • Support the Membership Committee and relevant subgroups with administration and follow-up. Person Specification Essential: • Experience in a membership, professional body, or customer-focused environment., • Proven ability to deliver excellent service, advice, and guidance via phone, email, and in person., • Strong written communication skills, with experience creating content for different platforms., • Excellent IT skills, with confidence in Microsoft products and CRM systems (Microsoft Dynamics), • Strong organisational skills with the ability to plan, prioritise, and deliver., • Ability to build rapport and work effectively with stakeholders at all levels., • Willingness to travel across the UK and attend evening/weekend events. Desirable: • Educated to degree level and/or completed higher education/apprenticeship., • Experience with membership recruitment and retention campaigns., • Familiarity with Content Management Systems, DotDigital, or design tools (InDesign, Canva, Photoshop)., • Understanding of professional registrations To Apply Please send your CV to be considered for this Membership Development Executive position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Job Title: Client Engagement Executive (Scientific Publisher) Job Location: Work from home, reporting into London office twice a week Job Salary: up to £33K DOE Our client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme. Job Description The Client Engagement Executive will play key operations role and be our clients first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and insuring smooth running of event operations. Key responsibilities will include: • Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts, • Efficiently manage account and webinar operations via a Project Management System, • Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting), • Preparation of all webinar reporting, including registration/attendance lists and stats, • Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content), • Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home. Essential skills and experience: • Minimum of 12 months working in a B2B environment in an account exec or operations role, • Can show evidence of exceptional attention to detail and customer focus, • Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills, • Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services.

Remote Residential Conveyancing Solicitor 3+ PQE Remote Permanent Full Time £50,000 + benefits Wiseman Consulting Limited is a Legal Recruitment Agency based in the UK. It specialises in placing Paralegals, Solicitors, and Partners into private practice and revenue share firms nationwide. The Firm We are looking for an experienced Residential Conveyancing Solicitor to join a modern, forward-thinking digital law firm. They specialise in residential conveyancing, handling thousands of residential sales, purchases and remortgages each year on their intuitive client-focused technology platform. With industry-leading reviews, this firm has an excellent reputation with all clients and relationships throughout the cycle. Their industry-leading technology platform, designed and built by the firm, to optimise the process to enable you to focus on the more complex legal problems. Our intuitive client engagement platform allows clients to track the entire process in a completely transparent way and reduce traditional conveyancing processes by up to 50%. The Role As a Residential Conveyancing Solicitor at our client, you will thrive with a can-do attitude and a passion for excellent customer service. You will deliver high-quality conveyancing work to clients as part of a thriving, collaborative team. You will have 3+PQE experience as a Solicitor, Licenced Conveyancer or Legal Executive in UK residential conveyancing or 5+ years’ experience, not working on residential conveyancing transactions. We are seeking individuals with high technical skills and experience, as well as a passion for technology-based solutions and outstanding client care. If you can envisage how technology and law work seamlessly together, this is the firm for you. This is a passionate and collaborative organisation looking for like-minded people to join their team. Work includes but is not limited to • Sales and Purchase, • Leasehold and freehold, • Transfers of Equity, • Remortgages, • Secured Lending, • Buy-to-let, • New build, • Lease extensions What’s On Offer? This opportunity comes with an excellent salary and benefits package, alongside a chance of progression for motivated Solicitors. Benefits include • Fully remote working, • Full home working set up, • Private Healthcare package, • Free mental wellbeing support, • 25 days holiday per year, • Company Pension, • Enhanced company allowances, • Preferential employee share scheme Wiseman Consulting Limited acts as an employment agency for its client. Wiseman Consulting Limited is a Legal Recruitment Agency committed to selecting, recruiting, and developing the best candidates. We judge candidates solely on suitability for the job. We will endeavour to respond to all applications individually

My client is a specialist online bioscience publisher based in London. We focus on the cutting edge of biomedical R&D, including cell and gene therapy, immuno-oncology and vaccines, and are passionate about delivering high value content in innovative digital formats. We’re growing quickly and offer a fast-paced environment where talented individuals can create their own career paths. Our clients are global technology companies and we have a fanatical focus to exceptional customer service and to nurturing long-term partnerships with them. We’re equally passionate about using novel platforms and systems to streamline our business, automating the mundane and leaving our valued team plenty of time for that all-important relationship building. The role We’re seeking a client engagement executive with ideally 12-18 month’s experience to join our team full-time. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home. The role will initially include: • Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts, • Using our project management system to efficiently manage account and webinar operations, • Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting), • Preparation of all webinar reporting, including registration/attendance lists and stats, • Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content), • Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes We are looking for someone who: • Has a minimum of 12 months years working in a B2B environment in an account exec or operations role, • Can show evidence of exceptional attention to detail and customer focus, • Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills, • Can quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services. What's on offer You’ll be working with a team of talented, flexible and forward-thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on the job training. • A rewarding environment where success is recognised and you can tailor your own progression path, • Excellent training and development programmes, • Hybrid/remote working, • 25 days annual leave

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We’re seeking a proven candidate with predominantly deep payments experience. An understanding of and exposure to client services is required for the role’s wider responsibilities. The role is a key leadership position, reporting in to the COO and responsible for overseeing the end-to-end delivery and integrity of the bank’s payments infrastructure and client service operations. You will play a pivotal role in managing high-volume transaction processing, driving digital transformation, ensuring regulatory compliance, and delivering outstanding service to our payment firm clients including BaaS use cases supporting retail. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key Responsibilities • Lead and manage the Bank’s domestic and international payment services (FPS, Bacs, CHAPS, SEPA.) including SWIFT messaging., • Ensure all payment systems are efficient, secure, and compliant with industry standards and regulatory requirements., • Oversee the strategic direction of payment operations, including transformation initiatives and system upgrades., • Engage with industry bodies and regulators., • Design and deliver a best-in-class client service strategy across all channels, ensuring high levels of client satisfaction and operational efficiency., • Hold responsibility for the Bank’s customer complaints process., • Oversee client onboarding, query resolution, account maintenance, and transactional support., • Develop and implement SLAs, KPIs, KRIs and continuous improvement initiatives., • Be required to support in the production of MI and talk to at Executive Committee and Board levels., • Lead a high-performing team across payments and client service functions, promoting a culture of excellence, accountability, and innovation., • Partner with Technology, Compliance, Risk, Product, Commercial and Finance teams to align operations with broader business goals., • Drive operational resilience, business continuity, and risk mitigation across all functional areas., • Manage outsourced partners involved in the delivery of payment operations and client services functions., • Oversee internal controls, own RCSAs for your area and drive on audit engagements., • Proven experience (10+ years) in a senior leadership role within payments or banking operations., • Deep understanding of UK and international payments ecosystems, including Pay.UK and PSR requirements., • Strong understanding of account types and financial products offered by UK-regulated banks, including their features, eligibility criteria, and regulatory requirement. Familiar therefore with the following: BaaS, virtual accounts, segregated accounts, indirect vs direct scheme participation and agency banking., • Strong knowledge of relevant regulatory frameworks., • Experience leading teams in a fast-paced, regulated environment., • Exceptional stakeholder management and communication skills., • Experience working with digital banking platforms or fintech ecosystems., • Track record of delivering transformation or change programmes., • Strategic thinker with operational discipline and highly collaborative., • Strong leadership and people development skills. · London (5 days per week in the office) or Belfast (4 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

To manage the effective delivery of all SELDOC services within scope, and those of its subsidiary and associated companies. The scope of this role is to manage the delivery of managerial tasks in the UTC, as delegated by the Service Delivery and Performance Manager (SDPM). The post holder will work very closely with the SDPM and cross-cover will also be a key feature of the role, including some availability outside of 09:00-17:00 hours. Specific areas of responsibility will include: o Line management of Care Navigators and HCAs (the latter group being clinically managed by the Clinical Lead) o Operational performance of the UTC against KPIs and quality targets o Allocated contribution to the UTC’s performance reporting cycle Management of clinical, operational and financial requirements. Service delivery needs to be patient and customer focussed with service outcomes in line with agreed plans. To effectively manage all of the major service delivery process and outcomes measures in all services across the business at all times such that potential issues are spotted quickly and early intervention is made as necessary. To support the SDMP in ensuring goals are effectively planned and delivered. In addition, to improve the level of service delivery understanding across the business. To manage an effective risk control regime; to provide evidenced assurances to colleagues and occasionally to the Executive Leadership Team (ELT) that service delivery is safe, patient-focused and delivering outcomes which are in line with agreed short and long-term plans. To build and manage relationships with colleagues, customers/commissioners and service partners to support service delivery and new business ambitions. To continually review service delivery operating models and refine as required on an ongoing basis. To assist in the design and build of new operating models for new business as required from time to time and to work with the SDPM and Operations Director to ensure that these new operating models deliver service outcomes which are in line with agreed plans. Working Relationships: • SDPM (Line Manager), • UTC Medical Lead and Clinical Lead, • Operations Director and other Directors across the business, • Clinical Governance Team, • Own Direct Reports, • Current and potential customers, • Patients and ‘service users’, • External partners and service providers (main ones listed) Job duties and responsibilities We will develop and grow our business as SELDOC Healthcare by: • Extending the reach of our current service proposition, • Entering new markets with alternative products and services which leverage our brand, and, • Exploiting the potential which emanates from our unique mix of clinical, operational, and commercial expertise. Our strategy requires us to maximise the impact of our current services, to strengthen current and new relationships with customers and to diversify effectively into new customer propositions. We are patient-focused, ambitious, enterprising and trustworthy. We want to make a difference. Whilst we will retain our reputation for services which are clinically led and safe, we are ‘thinking big’ in terms of our clinical and commercial aspirations. In this context, the ASDPM is a pivotal role in the organisation and will play a major role in achieving the overall strategy for the organisation. Specifically, the ASDPM will: • Line manage the Care Navigators and HCAs (with the latter having clinical leadership from the Clinical Lead)., • Monitor the UTC queues and take suitable escalation action, • Participate in daily breach validations with the SDPM, • Liaise with ED colleagues daily to ensure effective operational performance of the hospital front door, • Represent the UTC Local Leadership team in huddles as required, • Daily visual departmental inspections for health and safety, • Ad hoc stock checks, • Assist the SDPM with the completion of performance reports, • Deputise for the SDPM as required, • Assist patients and relatives with queries, • Ensure that Friends and Family Feedback is collated comprehensively, and reported to the SELDOC Clinical Governance team